--- description: Review of Hively Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Hively | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Online HR Software](/directory/369/web-based-hr-software/software) > [Hively](/software/136135/hively) # Hively Canonical: https://www.softwareadvice.co.nz/software/136135/hively Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/136135/hively?page=2) > Hively is a cloud-based customer feedback solution for small, midsize and large enterprises. Primary features include real-time feedback collection, rating collection, customer happiness alerts, team performance leaderboard and rewards management. It allows users to insert their personal rating link or snippet in the email signature, CRM, website and ticket tracking systems. Hively allows customers to provide ratings and comments using a one-click option. The team members are awarded points for each rating they receive. The leaderboard feature allows users to review team ratings/ scores and rank the high performing team members. Hively offers integration with email solutions, CRM applications and ticket tracking systems. Some of these include Outlook, Gmail, Yahoo, Zendesk, Desk, Help Scout and SalesForce, etc. It is available in a monthly subscription pricing option. Support is offered via email. Other help options include knowledge base, FAQs and customer service tips. > > Verdict: Rated **4.7/5** by 28 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 28 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Hively - **Location**: Portland, Australia - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$17.00 - **Pricing model**: (Free version available) (Free Trial) - **Pricing Details**: $15/month base fee + $2/month per user - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Czech, Dutch, English, French, German, Italian, Polish, Portuguese, Russian, Slovak, Spanish, Swedish, Turkish - **Available Countries**: Australia ## Features - CRM - Complaint Monitoring - Feedback Management - Leaderboards - Manager-to-Employee Recognition - Peer-to-Peer Recognition - Recognition Tracking - Rewards Catalog - Social Recognition - Survey/Poll Management ## Support Options - Chat ## Category - [Online HR Software](https://www.softwareadvice.co.nz/directory/369/web-based-hr-software/software) ## Related Categories - [Online HR Software](https://www.softwareadvice.co.nz/directory/369/web-based-hr-software/software) - [Customer Satisfaction Software](https://www.softwareadvice.co.nz/directory/4627/customer-satisfaction/software) - [Employee Recognition Software](https://www.softwareadvice.co.nz/directory/3780/employee-recognition/software) - [PEO Software](https://www.softwareadvice.co.nz/directory/3642/peo/software) - [Human Resource Apps](https://www.softwareadvice.co.nz/directory/1879/mobile-app/software) ## Alternatives 1. [Jotform](https://www.softwareadvice.co.nz/software/433821/jotform) — 4.7/5 (2794 reviews) 2. [Giftbit](https://www.softwareadvice.co.nz/software/216283/giftbit) — 4.6/5 (82 reviews) 3. [Staffino](https://www.softwareadvice.co.nz/software/396197/staffino) — 5.0/5 (8 reviews) 4. [monday.com](https://www.softwareadvice.co.nz/software/131008/monday-com) — 4.6/5 (5726 reviews) 5. [Pipedrive](https://www.softwareadvice.co.nz/software/321306/pipedrive) — 4.5/5 (3042 reviews) ## Reviews ### "Easy to use and provides decent feedback" — 4.0/5 > **Todd** | *25 April 2018* | Recommendation rating: 7.0/10 > > **Pros**: The software is really easy to use and it provides feedback for the tech support specialists as well as myself to see how good we are servicing our customers. Adding/removing users is very easy and the ability to just click on a face to determine how someone is doing is easy for the customers to provide feedback as not everyone wants to take time to fill out a survey. > > **Cons**: It could be a little more robust with more information. The customer has to look hard to find the 'WOW' feature which is easy to miss. ----- ### "Hively the user friendly feedback tool" — 5.0/5 > **Ben** | *8 August 2019* | Real Estate | Recommendation rating: 8.0/10 > > **Pros**: Very easy to setup use and implement. Took me a while to find Hively but once I did it was extremely easy to navigate and setup. I was able to copy the feedback snippet into my email signature and get my co workers to do the same. I love that you can have this right in your email signature and all the customer has to do is click a face in the signature and it records the feedback. One of the biggest problems we had was customers didn't want to click and have to go to another page to leave feedback. Hively solved this issue for us, now the customer can click a face and the feedback is recorded from the email, and if they want to leave more feedback they have that option too. Other feedback software that does what Hively does is very expensive and so complicated with all sorts of options and setup requirements. Hively all you do is copy and paste and your ready to roll\! > > **Cons**: I think it would be cool to have a little more options as far as the faces for the feedback, maybe even customization to where we can have our own pictures? Other then that I don't feel like there are any other cons. > > Love it\! so far it has solved our companies customer feedback problem. ----- ### "Ease of Use" — 3.0/5 > **Kim** | *9 August 2019* | Real Estate | Recommendation rating: 1.0/10 > > **Pros**: I like the ease of putting the rating options in my email signature. > > **Cons**: But if someone gives me a review, I do not know who gave me the review or why. It should be mandatory. How can I fix something when I do not know why or who gave me a bad review.. ----- ### "Amazing responses and adoption" — 5.0/5 > **Verified Reviewer** | *21 July 2019* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It was so easy to get up and running\! I followed simple instructions and in about 5 minutes it was on my emails. Fast and friendly\! > > **Cons**: Honestly, it does exactly what it's supposed to\! I want to learn more so I can really get the most out of it - but it's super friendly\! > > We struggled with a clumsy and awkward review system and were looking for something that would encourage our users to give us feedback. Our old system was so bad - we had about a 10% response rate. When I first started using Hively I just added it to my email signature to try it out and see what it was like. I didn't ask people to use it, I didn't tell anyone that I was testing it. But like magic I started getting responses to my emails - that was all I had to see, if we get people using it, and we aren't even asking them to, what a great endorsement\!\! ----- ### "Love this little gem\!" — 5.0/5 > **Mary** | *15 August 2019* | Security & Investigations | Recommendation rating: 10.0/10 > > **Pros**: I found this software extremely easy to integrate with the ticketing system we are using. My customers can give me feedback, quickly and easily, without having to spend more than a few seconds to a minute on responding. > > **Cons**: Even in its free form, this software is great. But, of course, if I could have everything, I like to see more info, other than an IP address, when someone gives an anonymous review. I wish I had more information as to where the comment originated from. > > My overall experience has been great, which is why I am still using this software 5+ years later after implementing it. It gives me immediate, succinct, feedback, sent to my inbox on every completed ticket in which a customer wishes to share their experience. This information allows me to react quickly, and reach out directly to a customer, if they share a problem or concern with a service or product we have provided. This software also allows me to share all the positive feedback directly with my employees who worked with that customer. It's nice to be able to share what a great job they are doing directly from customer feedback (and, not just from hearing it from me.) ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/136135/hively?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/136135/hively) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data