About FreshBooks

FreshBooks takes billing out of your hands and puts it on autopilot. Set up automated invoicing, online payment options (ACH and Credit Card), and late payment reminders to get paid 2x faster. Next, boost team productivity with precise time tracking and collaborative project tools, so every minute, file, and conversation is tracked and logged. FreshBooks is a web-based accounting solution that caters to small businesses. FreshBooks serves various industries, such as marketing, legal services and business consulting, trades and home services and information technology (IT). Key features of FreshBooks include invoicing, expense tracking, time tracking, reporting and payments management. Users can brand their invoices, accept online payments and set auto payment reminders. Expenses can be tracked by attaching receipts to invoices, creating recurring expenses and taking snapshots of receipts. Financial statuses can be viewed through profit and loss statements, tax summaries and expense reports. FreshBooks categorizes credit card transactions fees and provides a summary of all deposits on its dashboard. The system's time tracking module can extract unbilled project hours into invoices, record billable time and provide an analysis of time spent on projects. FreshBooks can also be integrated with Paypal, MailChimp, Zenpayroll and Basecamp.
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FreshBooks pricing

FreshBooks does not have a free version but does offer a free trial. FreshBooks paid version starts at US$19.00/month.

Starting Price:
US$19.00/month
Free Version:
No
Free trial:
Yes

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FreshBooks Reviews

Overall rating

4.5
Write a Review!

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.5
Customer Support
4.4
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All FreshBooks Reviews

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4,484 reviews
Erik
Erik
  • Industry: Logistics & Supply Chain
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
2

5.0
Reviewed on 9/01/2025

FreshBook Review.

FreshBooks is the best accounting software hands down. QuickBooks and any other platforms can not compare. There platform keeps your accounts connected not like QuickBooks.

Pros

The platform is super user friendly, easy to teach and the reports are amazing.

Cons

Pricing is the only thing but I feel that it is worth it compared to a lot of other platforms.

Alternatives Considered

NetSuite, Wave and Zoho Expense

Reasons for Choosing FreshBooks

QuickBooks cost was higher and the accounts will never stay connected on Quickbooks and I always had to call Quickbooks and it will work for a few days and disconnect. This was a never ending cycle.

Switched From

QuickBooks Online

Reasons for Switching to FreshBooks

Freshbooks hands down was the best easy to use and provides training for all your employees included in the package.
Matt
  • Industry: Automotive
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

4.0
Reviewed on 21/11/2024

Great for Small Businesses, with a Few Minor Flaws

FreshBooks has streamlined my invoicing process significantly, reducing the time I spend on administrative tasks and giving me more time to focus on my work. While it’s not perfect, the platform offers a robust set of features that cater well to small businesses and freelancers. The occasional limitations are outweighed by the convenience and time savings it provides.

Pros

FreshBooks has an intuitive and user-friendly interface, making it easy to create and send invoices in just a few clicks. The automated payment reminders are a lifesaver, and the ability to accept online payments directly through the platform is a huge time-saver. The mobile app is also well-designed, allowing me to manage invoices and expenses on the go.

Cons

The pricing structure could be more flexible, especially for small businesses or freelancers with only a few clients. Some advanced reporting features are only available in the higher-tier plans, which might not justify the cost for all users. Additionally, I’ve experienced minor delays in customer support response times.

Andros
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
4

3.0
Reviewed on 19/11/2024

Fresh books the good and the bad

FreshBooks is a great solution for small businesses seeking easy invoicing and expense management, though more advanced features and competitive pricing would make it even better.

Pros

FreshBooks is excellent for managing invoicing and expenses, with its intuitive interface and time-tracking tools that simplify billing. I especially appreciate the automated payment reminders and the ability to accept online payments easily.

Cons

However, its reporting features feel limited, and it can get pricey as your business grows. Some features, like project management, aren’t as robust as dedicated tools.

Response from FreshBooks

Hey Andros, thank you for taking the time to share your review of FreshBooks.

For our team to best understand your feedback regarding reports and project management, along with the plans available for FreshBooks, please reach out via https://www.freshbooks.com/contact. ^DM

Replied 22/11/2024
Zulma
Zulma
  • Industry: Financial Services
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 7/10/2024

Intuitive report customization tools and data integration capabilities

The software's user friendly interface and powerful reporting tools have cut down my time spent on report generation to only allowing me to spend more time on in depth analysis. Since FreshBooks operates in the cloud, I can access and update reports from anywhere; which has come in really handy for remote work situations.

Pros

Through the software, I can design visually pleasing credit risk reports in which complicated data can be communicated effectively across management. The advantage of being able to assign a report automatically to be updated with the latest relevant financial data means our risk assessments are always based on up-to-date information, which is such a necessity these days in the very fast progressing world of corporate.

Cons

FreshBooks is great at what it does, and although it has a number of advanced predictive analytics tools, it’s missing tools designed specifically for risk analysis. Machine learning algorithms to find possible risk factors with historical data patterns will make their utility for our team much more precious.

Bill
  • Industry: Staffing & Recruiting
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
3

4.0
Reviewed on 21/11/2024

Great Product but needs more key Accouting Features

I had it for a few months to test it against other software that I was using but found it useful and friendly with the UI but it wasn't very convincing to be used as a accounting software compare to a quickbook

Pros

I was using Freshbooks to maintain my accounting, invoices and also do estimates with client work.

Cons

The product was very focus on invoicing, tracking estimates not so much as a full stack accounting software

Sotis
  • Industry: Internet
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 13/01/2025

Sales reports.

FreshBook helps manage daily sales,get monthly sales reports and create invoices for customers is digitalized.

Pros

Adding Company/ business details is done once you open the account and fields are fully customizable

Cons

I liked It because it was better but because the company changed.

Christina
  • Industry: Hospitality
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/12/2024

FreshBooks is a top-pick tool for invoicing and cash flow management.

We are having an incredible run of experience with FreshBooks. It has assisted us to keep our cash flow in check at all times allowing us to know how money gets in and out. FreshBooks has been a key tool to helping us utilize our financial resources efficiently by helping us track our expenses. It also allows us to create incredible invoices for our clients.

Pros

It was easy for us to learn FreshBooks and how to optimumly utilize it to meet our accounting needs. The user interface is simple and the dashboard is clean and easy to navigate. FreshBooks has a powerful invoicing tool that allows us to create invoices and share them with ease. It also offer us financial reports that keep us up to speed with our financial performances. FreshBooks has reliable expenses monitoring tools that assist us in tracking our expenditure to ensure nothing goes beyond the stipulated budget.

Cons

So far, FreshBooks has provided us with everything we need. We have not found anything negative about it.

Joe
  • Industry: Higher Education
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/12/2024

FreshBooks has the most premium tools for financial management.

Working with FreshBooks has been easy and very productive. It has given us a very worthwhile experience when managing our finances. FreshBooks makes it easy to track and manage the entire cash flow. With its expenses tracking features, it help us to maintain a healthy expenditure behavior by avoiding unnecessary overspending.

Pros

It was easy to learn about FreshBooks which made our learning curve short abd smooth. Using FreshBooks is easy thanks to the intuitive user interface. FreshBooks has amazing accounting tools like invoicing which allows us to create incredible invoices for collecting payments. It also offers expenses tracking features that help us to keep up with our expenses in order to avoid overspending. FreshBooks has impressive reporting tools that provide us with insightful financial reports to help us understand where we stand financially.

Cons

FreshBooks has been at peak performance all through and we are impressed not to find anything least likeable.

Adah
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/11/2024

A User-Friendly Solution for Small Businesses and Freelancers

Ease of Use: FreshBooks is incredibly user-friendly, even for non-accountants. Its clean interface and guided processes make tasks like invoicing, expense tracking, and time management straightforward.

Pros

The platform is designed to be simple and easy to navigate, even for those without accounting experience.

Cons

Limited Features for Larger Businesses: It's ideal for freelancers and small businesses, but larger companies may find it lacks advanced features, like in-depth reporting or payroll integration.

Verified Reviewer
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

4.0
Reviewed on 18/11/2024

Good for personal finances

Pros

Easy to use interface for inputting expenses

Cons

Was not robust enough for my business accounting.

Patricia
Patricia
  • Industry: Civil Engineering
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 9/12/2023

BMO Clients Not supported

Freshbooks has been aware of the BMO problem for months and has failed to come up with any solutions. When it became apparent that the bank connections failed, Freshbooks had a legal obligation to advise their clients that either they change banks or accounting software services. Staying with Freshbooks without these changes was simply not an option. I have demanded a full refund of my money and 60 days to extract all data off their site. If my business is to survive, I need to hire an accountant and bookkeeping services. I will be hiring a lawyer to seek damages. I am posting this to help others. Reputable businesses survive off their reputation. Today's marketplace allows for a lot of pretenders to exist, but eventually the word gets out. Goodbye Freshbooks.

Also, I integrated with Gusto didn't work. No one would assist. I paid for Gusto services as well. Not a single payroll was ever processed. ADP processes payroll that day, if needed. They will meet with you. ADP takes care of their customers.

Pros

The onboarding and client integration was good at the start. The bank imports worked with Bank of the West.

Cons

Freshbooks falsely stated that bank imports would work. BMO, which is a large international bank, purchased Bank of the West. All of the bank imports, with the exception of the primary checking. Without bank imports, Accounts cannot be reconciled. I assumed it would be a non-issue and that Freshbooks would address this issue. I am a small business doing business with a large bank and what seemed to be a reputable software company.

Response from FreshBooks

Hey Patricia, thank you for taking the time to share your review of FreshBooks.

I do apologize for any inconvenience that has been caused in this matter. If you are not already working with a member of our Support Team, please reach out via https://www.freshbooks.com/contact. Our team is here to help however possible. ^DM

Replied 14/12/2023
Stephen
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 27/09/2024

Disconnect from the complexities of accounting and financial reporting and embrace simplicity...

FreshBook is accessible even to use who have no prior experience in accounting. It has also provided us with an affordable and flexible solution that has streamlined regular billing, improved cash flow and simplified payment procedures.

Pros

One of the best decision we made was investing in the right accounting tool. At the core of FreshBooks is it's simplicity. It is wrapped around a user-friendly and sleek user interface that enable us to quickly and efficiently prepare invoices with customizable templates, recurring invoices, and automated reminders, making it simple to track and collect payments from clients. Additionally it integrates with payment gateways such as PayPal which allow us to accept credit card payments directly within the FreshBooks. The time-tracking feature enables our employees to log hours worked, making it easy to calculate payroll expenses and generate accurate invoices for billable time.FreshBooks enable us to track key metrics and indicators of financial health and accurately report on our financial status of our company.

Cons

FreshBooks provides us with excellent technical support, with a knowledgeable team that leave no chances for system outages or challenges because they help us solve all our issues on time

Rebecca
Rebecca
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 1/08/2024

A blissful accounting tool for managing finances.

FreshBooks has been a very reliable accounting and financial management platform for us allowing us to take good care of our finances. It allows us to continuously monitor our expenses which has helped us to develop very disciplined spending habits.

Pros

The invoicing function in FreshBooks is super easy to use and help create smart invoices. It also has an amazing reporting function that gives us insightful financial reports to assist us gauge of financial health. FreshBooks also has a expenses tracking function that help us to ensure we are not spending beyond our budget.

Cons

There are no negative issues with FreshBooks to this point so nothing to dislike.

Ibrahim
  • Industry: Nonprofit Organisation Management
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 14/08/2024

FreshBooks 📚 is a Must Have AP/GL/AR Automation Tool

Pros

FreshBooks allocates an extended range of online accounting features and has a mobile application that makes it easy to carry out repetitive accounting tasks.

Cons

I slightly dislike that FreshBooks has unlimited features on mobile app compared to cloud solution.

Verified Reviewer
  • Industry: Oil & Energy
  • Company size: 5,001–10,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
3
Customer Support
5

3.0
Reviewed on 6/05/2024

I had a line of tasks that was easy to perform.

It was a 50 and 50 where we saved time and money, we could follow up on an effective timeline where in general we could have details of how much we spent in time and also in money in each process, on the other hand we delayed, we It was too disturbing not to be clear about everything since the situation required that we had to go through many accounting options that we did not use.

Pros

I handled a small part of the billing for the software, and according to this, since it was cheaper to do it that way, at that time I tracked the time of my development tasks since I had compatibility of those projects. This helps keep finances organized and makes it easier to know how much time I was dedicating to each development task. I know it wasn't the best technique to measure exactly what I was doing, but it worked perfectly.

Cons

As basically the program was oriented more towards accounting activities than towards general activities such as measuring the time of our development tasks, we were too disturbed by so many accounting options that we did not understand, which caused us to waste a lot of time and made the work situation difficult for us. long.

Response from FreshBooks

Hey there, thank you for taking the time to share your review of FreshBooks.

If there's ever any additional feedback, feature suggestions or workflows you'd like to see in FreshBooks, please feel free to connect with our Support Team. Our Support Team can ensure any feedback is shared on your behalf. You can reach our team via this page: https://www.freshbooks.com/contact ^DM

Replied 27/05/2024
Alex
Alex
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 10/09/2024

User-friendly software

Pros

FreshBooks is an easy-to-use software, I like its user-friendly features and the way its dashboard provides all options is incredible. The payroll services are great and I appreciate its reporting features which allows me to filter the reports. Moreover, it is easy to integrate it with a lot of other products which give us ease to work efficiently.

Cons

The drag-and-drop feature does not work efficiently. I would suggest its team, add more advancement. Moreover, it is a perfect tool in a reasonable price bracket.

Zandalee
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 16/09/2024

FreshBooks Insight by Zipagan

Pros

Automating repetitive accounting tasks is what I like most about FreshBooks.

Cons

FreshBooks Invoicing App on my iOS has limited features compared to cloud apps.

Jonathan
  • Industry: Retail
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 9/10/2024

FreshBooks 📚📖: A Must Have Online Accounting Tool

Pros

FreshBooks saves time by eradicating manual repetitive accounting tasks such as general ledger, invoice customization and inventory control.

Cons

FreshBooks mobile application does not offer all features available on cloud apps.

Alexander
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 5/10/2024

Give book-keeping a boost with FreshBooks!

I found the software to be very user friendly and easy to navigate. I am not very computer/tech savvy but I had no problem using it. FreshBooks helps me save a lot of time every day and allows me to do my bookkeeping much more efficiently than I had been previously.

Pros

It made creating invoices super easy, quick, and efficient to do. I save so much time using FreshBooks!

Cons

The cost is a little high compared to competitors prices, however, I still prefer to use FreshBooks.

Zedekiah
Zedekiah
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/11/2023

What really sets freshbooks apart

Freshbooks is for the wins. Given that accounting can be such an overwhelming task, Freshbooks simplicity becomes a real life hack. It has been way to use to enter expenses and collect payment. It's intuitive to use and has a user-friendly mobile app that allows me enter data and have and overview of all the businesses financial aspects at my own comfort without having to go to the office

Pros

Freshbooks is an accounting software that's is well suited for our needs. It's is of use real set it apart with a dashboard that gives me an overview of outstanding revenue and profits of my business because is simply laid out in an easy to understand way that leave no space for confusion even to us who haven't done accounting before. Freshbooks includes soo many capabilities that makes a great accounting and invoicing solution. The double entry accounting reports feature helps us navigate through payments and expenses. It also allows me to easily create and out an invoice together and accept payments through credit or debit cards. Tax filing is a breeze since I can get a snapshot of the entire revenues which make a it easy for reporting of the income. In the report tabs, I can access the accounting reports from which Iam able to understand the business financial health that is soo critical in daily management .

Cons

Freshbooks ticks all the boxes for my business accounting needs

David
  • Industry: Construction
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 2/09/2024

Professional look and great add ons

I would recommend this to just about anyone as it was a great. Easy options that looked professional and did what I needed.

Pros

Very easy to add, remove, or edit information and with the connection to multiple other platforms & apps I highly recommend this.

Cons

Setup was hard for one of the other employees who did not have any computer knowledge.

Alternatives Considered

QuickBooks GoPayment

Reasons for Switching to FreshBooks

Seemed easier and more professional looking.
Christine
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/10/2024

Happy with its seamless mobile payment via PayPal.

Seamless creation of invoices, tracking and automated reminders and faster pay by mobile payment.

Pros

Does a spontaneous job to create invoice, track them and send automated reminders.

Cons

Terrific to integrate with payment system for direct pay.

Crystal
  • Industry: Accounting
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 23/09/2024

FreshBooks Review

I like it because of its easy to use layout, powerful invoicing capabilities, time tracking, and excellent customer support.

Pros

It’s intuitive user interface, first rate customer service, and extensive accounting capabilities designed specifically for freelancers and small enterprises.

Cons

Freshbooks’ time monitoring and reporting tools aren’t as strong and the price may exceed that of various alternatives, which may not balance the benefits provided to every user.

Shannel
Shannel
  • Industry: Think Tanks
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/10/2023

A healthy financial management with FreshBooks.

Finding a solution to manage our finances has played a huge role to the continued success of our organization. FreshBooks gives us the power of understanding how money is flowing in and out of the organization through the various expenditure routes. With it, we are able to plan for our expenses and track expenditure on specific projects to prevent cases of over-expenditure.

Pros

Being able to have full control on our financial activities has been the most beneficial thing we get with FreshBooks. Plus there are no complexities in using any of its features, everything is simple and straightforward. We appreciate it how FreshBooks helps us to track each and every expenditure in our organization and this makes it easy to have a clear overview of our financial performance. The security functions keep all our financial information tightly secure and only accessible to the people with the right authorization.

Cons

There is nothing concrete to complain about FreshBooks since it does it work legitimately and very effectively.

Michael
  • Industry: Entertainment
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/01/2024

Awesome invoice and billing system

By far the easiest to use
invoicing/billing software ever if you ask me. We're saving time and money because we use Freshbooks. This is one app that I actually recommend to people I know.

Pros

Freshbooks is extremely user friendly. It's also a high quality product with a lot of good features and personalized settings. Awesome project and time tracking.
I like to use the mobile app because we're traveling a lot and
still need to use the service. It's easy to open and start working on whenever and wherever I want. I've never lost my work either.
It feels like the app actually knows what I need and makes suggestions to help. I love that.

Cons

We only need the inventory feature for a small portion of our sales so I haven't used it a lot, but I don't think it's as good as others I've used. Specifically inventory tracking.

Alternatives Considered

QuickBooks Online and Wave

Switched From

Zoho Books

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