---
description: Review of Gnatta Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: Gnatta | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Call Monitoring Software](/directory/1811/monitoring/software) > [Gnatta](/software/135403/gnatta)

# Gnatta

Canonical: https://www.softwareadvice.co.nz/software/135403/gnatta

> Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and social media as well as traditional channels such as telephony.


Using the bespoke Gnatta workflow engine, a combination of AI and automation are deployed alongside human advisors to ensure every inbound and outbound contact is managed by the right person or process, using the right information and at the right time. It is fully customizable, with all automation editable by the user to ensure they reflect the necessary processes and priorities. 


It can be integrated with both first and third-party tools from CRM's and tracking systems. All customizations can be used alongside the advanced features of dynamic automated responses and SLA management. It includes a profile aggregation feature, which captures messages from customers across multiple channels and adds them to a centralized interaction.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Gnatta
- **Location**: Bury, UK
- **Founded**: 2014

## Commercial Context

- **Starting Price**: £30.00
- **Pricing model**: Per User (Free version available) (Free Trial)
- **Pricing Details**: Gnatta is offered across five pricing plans, outlined below:

Starter: Free
Lite: £30 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually.
Premium: £55 per month per user when billed monthly, or £52 per month per user when billed quarterly, or £49 per month per user when billed annually.
Professional: £80 per month per user when billed monthly, or £77 per month per user when billed quarterly, or £75 per month per user when billed annually.
Enterprise: £130 per month per user when billed monthly, or £125 per month per user when billed quarterly, or £119 per month per user when billed annually.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Polish, Spanish, Swedish
- **Available Countries**: United Kingdom

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Automated Responses
- Automated Routing
- Autoresponders
- Batch Communications
- CRM
- Call Centre Management
- Call Disposition
- Call Logging
- Call Monitoring
- Call Recording
- Call Reporting
- Call Routing
- Call Tracking
- Call Transfer

## Integrations (2 total)

- Salesforce Sales Cloud
- Shopify

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software)

## Related Categories

- [Call Monitoring Software](https://www.softwareadvice.co.nz/directory/1811/monitoring/software)
- [Customer Engagement Software](https://www.softwareadvice.co.nz/directory/508/customer-engagement/software)
- [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software)
- [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software)
- [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4072 reviews)
2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews)
3. [CXone Mpower](https://www.softwareadvice.co.nz/software/20067/nice-incontact-cxone-workforce) — 4.2/5 (581 reviews)
4. [Genesys Cloud CX](https://www.softwareadvice.co.nz/software/323407/pureconnect) — 4.3/5 (262 reviews)
5. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (984 reviews)

## Reviews

### "Data Rich- Superb Support" — 4.0/5

> **Fiona** | *15 October 2020* | Food & Beverages | Recommendation rating: 9.0/10
> 
> **Pros**: The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both.
> 
> **Cons**: It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines)
> 
> Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.

-----

### "Great software to combine social and non social customer service" — 5.0/5

> **Martin** | *9 July 2015*
> 
> We use this for Facebook, Twitter, SMS and email although I know they do more channels.  We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback.

Their support guys are great and I understand they are adding multiple language support soon?

Give them a try - very good indeed.

-----

### "Everything I need" — 5.0/5

> **Tom** | *8 July 2015*
> 
> Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively.  Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/135403/gnatta)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/help-desk/gnatta-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/135403/gnatta> |
| en-GB | <https://www.softwareadvice.co.uk/software/135403/gnatta> |
| en-IE | <https://www.softwareadvice.ie/software/135403/gnatta> |
| en-NZ | <https://www.softwareadvice.co.nz/software/135403/gnatta> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"Gnatta","description":"Gnatta is a cloud-based solution, which creates communication technology, tiered across five products for small to large organizations. Full coverage is available across digital channels including webchat, email, messaging and social media as well as traditional channels such as telephony.\n\n\nUsing the bespoke Gnatta workflow engine, a combination of AI and automation are deployed alongside human advisors to ensure every inbound and outbound contact is managed by the right person or process, using the right information and at the right time. It is fully customizable, with all automation editable by the user to ensure they reflect the necessary processes and priorities. \n\n\nIt can be integrated with both first and third-party tools from CRM's and tracking systems. All customizations can be used alongside the advanced features of dynamic automated responses and SLA management. It includes a profile aggregation feature, which captures messages from customers across multiple channels and adds them to a centralized interaction.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/37ee3dcb-5c35-4b47-bece-f073e8809926.png","url":"https://www.softwareadvice.co.nz/software/135403/gnatta","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/135403/gnatta#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":3},"offers":{"price":"30","@type":"Offer","priceCurrency":"GBP"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Monitoring Software","position":2,"item":"/directory/1811/monitoring/software","@type":"ListItem"},{"name":"Gnatta","position":3,"item":"/software/135403/gnatta","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/135403/gnatta#breadcrumblist"}]}
</script>