KORONA POS

Pros

Easy to use and you can you it on your phone and PC

Cons

It's very good and we all need it and depend on it at this time

Pros

Korona revolutionized how we did business in our Museum gift shop. The retail/inventory systems are top notch and far and away better than what we were using. The system is easy to use, and the support staff is super helpful.

Cons

The system software is originally from Germany, so there was a slight learning curve trying to figure out POS button sequences. It's the most efficient, but it takes some getting used to. There are also a lot of features, which is a plus, but they aren't all explained very well without multiple emails/calls with the support team.

Alternatives Considered

Reasons for Choosing KORONA POS

Switched From

Reasons for Switching to KORONA POS

Pros

Multi-tier pricing tool (retail, commercial, etc).
Cloud based, multi-store
Uptime is reasonably good

Cons

SW Revs consistently REDUCE functionality
No invoicing function. Does not comprehend net terms at all.
Known/documented bugs that persist for years

Pros

The people that work there are TERRIFIC. The system is almost fully customizable, and the equipment is solid.

Cons

It is complex, you have to be committed to getting the most out of the system. The terminology is German in English so there is a constant stop and think for the first few months. We are 5 months in and just getting routinely used to things like “price” means “cost” and “product code” means “UPC code” while “item code” means “product code”. In addition, the terminology changes inside of there system depending on what your doing. Makes it harder for terminology to stick .

Alternatives Considered

Reasons for Choosing KORONA POS

Switched From

Reasons for Switching to KORONA POS

Pros

We have looked at approximately 4 other POS systems and Korona is by far, our favorite system. For the price, they offer many more features than any of the top three POS systems we reviewed.

Cons

Because of all its features, it takes more time to learn all the functions that are available to the user.

Pros

POS screen and dashboard inform. summary

Cons

Inventory costs options to have selection by avrgs/min/max

Alternatives Considered

Reasons for Choosing KORONA POS

Switched From

Reasons for Switching to KORONA POS

Pros

1- Ease of Use and Customizability.
2- Comprehensive Inventory Management.
3- Cloud-Based Flexibility.

Cons

1- Dependence on Internet Connectivity
2- Native Languages for users like Arabic and Kurdish do not exist.

Pros

What I liked most about KORONA POS is its intuitive interface and flexibility. The system is incredibly easy to navigate, making it simple for staff to learn and use efficiently. The real-time sales reporting feature is a great , allowing us to make informed decisions quickly.

Cons

the langauge options are limted ........

Pros

Customer service!!
What a crew of patience and knowledge. Their customer service second to none. The system itself is also FANTASTIC.

Cons

I would like to have a tab or folder for my favorite reports on the back end. It has so many options for reports there are a few that i would like to customize and save in this folder or tab, so i dont have to search for the report tabs i like to use.

Pros

Great overall POS and management system. Easy and fast to set up, simple to use, and highly scalable. A customizable dashboard complements robust reporting on all operational details. Modular packages allow for additional functions as needed.

Cons

There is only one thing required to be added to this POS which is Arabic Language

Pros

the modern interface and the excellent support . the ease of purchase, i could pay monthly rather than a one time payment

Cons

i find the manual instructions tedious at times . i wonder if they could be simplier or have ayoutube componant

Pros

I like the cloud part the best. I can do ordering when I am away from the store. I am a single owner/user of the system and I was in need of a new POS system due to my previous system was no longer going to be available and I searched out a lot of new POS and I found Korona to be very similar to my previous system. I just had to learn new verbage to understand what I wanted to do. My previous system it was hard to get ahold of anyone to help with any questions and the support staff at Korona has been outstanding! Any question they know what I need and it doesn't matter who I talk to. They all know what I need and explain it or fix my issue in no time. It was the best decision I ever made!

Cons

The hardest part for me is the reports. I know what I want to do but I have a hard time remembering where to get the reports because where I think they should be, they are in a different spot. there are a few things that are confusing but I just figure it out or call support.

Pros

Outstanding customer phone suppprt. Our account rep(s) are over the top attentive and eager to trouble shoot at any hour -this is always very reassuring

Cons

Still not every thing we need and difficulties expressing our needs. Updates often times remove functionality that is worthwhile and it's difficult to convey the importance of not losing functionality. The time difference has also caused some issues on pressing issues -and updates are not tested on all platforms and to the extent that I feel they should be.

Pros

All the information I need regarding the running of my store is right here

Cons

Set up takes hours so many things needed to get it going

Pros

Very easy to set up and apply to our needs

Cons

Had to make a few changes, but was easy.

Pros

Great value for the money, the support team is great and easy to work with. The overall layout of the software can be customized to benefit different business. We would recommend korona.

Cons

Gift card ability and ability to put returns on gift cards

Pros

The ease of use when using the system. The tabs help make the back office easier to navigate. It is ideal for the small business owner

Cons

Sometimes I wish the updates would come faster. They do a great job of updating to fix issues when they do arise

Pros

That the customer service is available 24/7 and friendly. The system itself is very user friendly.

Cons

The call back time from customer service is not ideal for in the moment problems .

Pros

Very easy to use keeps track of finances saves money don't need an accountant, Very helpful support keeps track of inventory.

Cons

The software is awesome no cons that i think are critical it would nice however to delete sales receipts if possible.

Pros

Really user friendly, and super fast transactions

Cons

My boss hasn't set up the stores as different locations so we can't see the sales by location, only as a whole.

Pros

User friendly . Their executive is awesome with helping in every way. They have grown a lot since we first signed up be we still get they great customer service.

Cons

There is very little to complain about. There are a lot of functions that are hard to understand but one they are explained they are very user friendly.

Pros

Easy to use and customize how I need it. Integrates with systems for apps, online ordering, website, delivery/curbside pickup.

Cons

I wish that the inventory portion was better.

Pros

Awesome customer service, from the get go not only has their sales office been super helpful the customer support side is exceeding our expectations.

Cons

We have 6 years of merchandise to implement into Korona, therefore we haven’t implemented 100% yet. But when we do we will have ensured that we haven’t taken any shortcuts. Therefore Korona hasn’t had any Cons Yet, we are the Con for not have added it years ago.

Pros

Korona has very logical features and more than you can think of implementing. The POS was well thought out with speed in mind. Support staff is very helpful for any assistance or issues you have.

Cons

It’s a port/translation from pre existing software, so there may be some quirks to iron out. Additional features/software fixes may not be easily requested.

Pros

All of the features and how easily we can update it

Cons

That the training and customer support its in english and it not our main language