--- description: Review of myUnity Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: myUnity | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Long Term Care Software](/directory/4533/long-term-care/software) > [myUnity](/software/132034/devero-hh) # myUnity Canonical: https://www.softwareadvice.co.nz/software/132034/devero-hh Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/132034/devero-hh?page=2) > Netsmart myUnity® is an EHR purpose-built for the full post-acute care continuum, with one patient record shared across home health, hospice, palliative care, personal care, assisted living, memory care, dementia care, skilled nursing, senior living and more. When a patient or resident transitions between care settings, their care history, demographics, documentation and financial information follow them to support continuity of care. No duplicate entry. No starting over. Built into myUnity, Bells brings AI into existing workflows to support more complete documentation at the point of care, surface patient risk earlier and help leaders make more informed decisions about care prioritization and resource allocation. myUnity is ONC-Certified and CHAP Verified for home health and hospice and has been rated the \#1 post-acute EHR by Black Book for 11 consecutive years. No other post-acute EHR covers the full continuum in a single system with AI embedded natively in the end-user’s workflow. > > Verdict: Rated **4.1/5** by 142 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.1/5** | 142 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 3.9/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Netsmart Technologies - **Location**: Overland Park, US - **Founded**: 1968 ## Commercial Context - **Pricing Details**: Netsmart pricing depends on the size of the agency. To obtain accurate pricing, contact Netsmart directly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Puerto Rico, United States ## Features - API - Activity Dashboard - Activity Tracking - Assessment Management - Bereavement Management - Billing & Invoicing - Care Plan Management - Charting - Chat/Messaging - Claims Management - Client Management - Coding Assistance - Compliance Management - Customisable Forms - Customisable Reports - Decision Support Software - Document Storage - EMR/EHR - Electronic Signature - Electronic Submission ## Integrations (1 total) - eFax ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Long Term Care Software](https://www.softwareadvice.co.nz/directory/4533/long-term-care/software) ## Related Categories - [Long Term Care Software](https://www.softwareadvice.co.nz/directory/4533/long-term-care/software) - [Electronic Medical Records Software](https://www.softwareadvice.co.nz/directory/8/electronic-medical-record-software/software) - [Assisted Living Software](https://www.softwareadvice.co.nz/directory/3950/assisted-living/software) - [Home Health Care Software](https://www.softwareadvice.co.nz/directory/4406/home-health/software) - [Clinic Management Software](https://www.softwareadvice.co.nz/directory/1447/hospice/software) ## Alternatives 1. [ECP](https://www.softwareadvice.co.nz/software/448947/ecp-ehr) — 4.6/5 (172 reviews) 2. [Alora Home Health](https://www.softwareadvice.co.nz/software/2085/alora) — 4.5/5 (152 reviews) 3. [EHR for Senior Living](https://www.softwareadvice.co.nz/software/112728/senior-living-core-platform) — 4.7/5 (63 reviews) 4. [InMyTeam](https://www.softwareadvice.co.nz/software/257114/inmyteam) — 4.6/5 (94 reviews) 5. [AxisCare](https://www.softwareadvice.co.nz/software/126808/axiscare) — 4.6/5 (729 reviews) ## Reviews ### "Devero-Home Health Care Software" — 4.0/5 > **Khimya** | *15 February 2019* | Recommendation rating: 10.0/10 > > **Pros**: Devero is an excellent home health care software for paperless documentation. The features and functionality is very easy to understand and use.The customer support is also very proactive and resolve all minor glitches as soon as it is possible.The Dashboard, Libraries and Custom reports are very hands on and self explanatory.The select an action drop down view is also a very useful tool.This is the most functional and easy software in the market. > > **Cons**: The Oasis-D SOC is sometimes showing fatal audits that are hard to resolve.Some clinicians are struggling in resolving these SOC fatal audits in Oasis -D. > > Would highly recommend Devero for anyone looking for paperless home health care documentation. ----- ### "Promises, Promises" — 4.0/5 > **Nancy** | *28 October 2020* | Hospital & Health Care | Recommendation rating: 5.0/10 > > **Pros**: We are hosted in their PlexusCloud and the "uptime" stats and system reliability are very good. The software is customizable in providing ability to create assessment data entry forms. Browser agnostic web based front end was a long time in development but coming to fruition. Medication and Treatment entry is well developed, looking forward to rollout of new Order Entry module. CNA touchscreens are customizable and collect data with consistency. > > **Cons**: Entry screens not very intuitive, new users complain it's not friendly. Outside of the custom and regulatory clinical assessments, there is very little ability to ensure data integrity by employing field limits and requirements; system allow users to leave critical census data fields empty (ie. time of death is not required). Workflow features were very attractive on demo but have not proven to be fully developed or useful. Likewise for Clinical Alerts. Diagnosis list cannot be updated during order entry; therefore physicians chose to "free text" leaving us unable to have accurate codified lists, workaround processes in place to ensure accurate billing data are expensive. Audit trail reports appear on menu but rarely work. Billing processes are not streamlined, but improvements have been made. The Assessment Form tool is sophisticated allowing custom entry forms to be built but has longstanding bugs with security and applying changes. CNA touchscreen data cannot be viewed in the application, clumsy reporting is required to view results. Longstanding issues across the board remain unaddressed. > > Overall experience is mediocre. After acquisition by Netsmart the transition to new management was painful and frustrating; Netsmart lacked the customer facing gravitas of the former company, Improvements made in customer service since then; they seems to have woken up, have restructured multiple times and are making amends. Customer support is responsive, yet so many issues are acknowledged, then the ticket is closed with little follow up. Quality of new releases has improved. Promised functionality with regard to interfaces, HIE and systems integration have been delayed again and again. We signed contracts for interfaces 3 years ago; they have not been delivered yet. ----- ### "Robust EHR That Delivers Value with the Right Approach" — 3.0/5 > **Chris** | *23 June 2026* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: Very strong all-in-one platform that brings clinical, billing, and operational workflows together in one system. It reduces the need for multiple tools and helps streamline day-to-day work. Features like automated document routing (e.g., inbound fax attaching directly to the patient chart) and integrations with external partners improve efficiency and reduce manual effort. It’s also consistently evolving with new features and enhancements, which helps improve compliance, reduce errors, and support better visibility into both clinical and financial performance. > > **Cons**: Like many enterprise EHR platforms, there can be a learning curve for new users, particularly around navigation and understanding the different modules. Some workflows can feel more complex than necessary and may require additional configuration or training to fully optimize. Reporting and customization are powerful but can also require technical expertise to get the most value. That said, ongoing enhancements continue to improve usability over time. > > Overall, our experience with myUnity has been positive. It provides a comprehensive, all-in-one platform that supports clinical, operational, and financial workflows, which has helped streamline processes across the organization. Like most enterprise systems, it requires strong training, governance, and ongoing optimization to get the most value, but with the right approach, it becomes a very effective tool. Continued product enhancements and a collaborative relationship with the vendor have also contributed to steady improvements over time. ----- ### "MyUnity is the best" — 5.0/5 > **Brooks** | *17 May 2026* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: The staff management, billing and scheduling, caregiver management customer support and security is all value for money\! Reports always accurate. > > **Cons**: I don’t have any complaints nor do I think there are any cons about myUnity. It’s been a lifesaver for me and my job. > > MyUnity is excellent for storing patient files and information. It’s great for keeping their documents up to date and accurate. ----- ### "Netsmart's myUnity Adapts to All our Varied Needs" — 5.0/5 > **Jessie** | *1 December 2020* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: I love that myUnity can be configured to meet the varied needs to our wide variety of programs. We're able to serve Seniors, Adults with traumatic brain injuries, youth, and more, all using myUnity\! > > **Cons**: KPI dashboards need to be included in the base product, and need to include all captured data, including order admins and care plan interventions. The DR tool needs to be updated to include Care Plan interventions and Resident Summary Templates. > > Netsmart has given us a lot of peace of mind. Their cloud hosting solution is reliable and stable. And they have some DR functionality to allow us to know that even in a major outage, we'll be able to continue on through. ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/132034/devero-hh?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/132034/devero-hh) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data