Datto SIRIS

Pros

Their customer service during a DR is legendary... you will get white glove service once a DR situation is declared.

Cons

The only drawback is that it requires their hardware.

Alternatives Considered

Reasons for Switching to Datto SIRIS

Pros

I love the three-point backup and how easy it is to put into place

Cons

Warranties and getting support to do an RMA can be a little frustrating.

Alternatives Considered

Reasons for Switching to Datto SIRIS

Pros

I love the concept of the product, image level backups with offsite sync

Cons

[sensitive content hidden] , after the merger support died. when from 5 min to get ahold of a tech to 3 hours. if your lucky.

Pros

Easy of use, reliable, secure. Support is acceptable.

Cons

Does not take agentless backup on Hyper-V

Pros

This is a very mature, robust, and feature-rich service. Datto is more than a product or software, it is an end-to-end business continuity solution.

Cons

This is not an inexpensive solution. There is a contract associated with the service as well. Datto is now a large corporation and the characteristics that follow corporations have not passed them over.

Alternatives Considered

Reasons for Choosing Datto SIRIS

Reasons for Switching to Datto SIRIS

Pros

Nothing. It was a terrible experience all around. I stuck with them for 6 months, because I assumed that it would eventually start working reliably because they seemed like a legitimate company. We did have one month where every backup succeeded. The other fine months required regular manual intervention.

Cons

I had to spend ~40 hours this year debugging the problems with their device. Many, many tickets, phone calls, emails remote sessions, checking their device, changing settings back and forth. All for a trivial one server use-case with very little data.

Alternatives Considered

Reasons for Switching to Datto SIRIS

Pros

It is amazing how many people spend money in the wrong areas.
Backup and Disaster Recovery is crucial in EVERY business. One thing that stands out with Datto is the great service and reliability of a recovery.
We have needed Datto 3 times over Covid at 5am Sydney time, and support were there in less than 5mins to assist.
Setup is quick and easy as well.
Fast and reliable recovery

Cons

People will complain about the price.
Yes it is a lot more than its competitors however you also get a lot more for your $$$.
So really when you drill it down, its a smorgasbord of product features, speed and support.
Unfortunately not everyone see this and therefore the price can be a kick back.

Pros

We're switching from other backup software to Datto. Their backup appliance does an excellent job of keeping our data safe. I like that everyday I get a screenshot of the backed up device running. That way I know the backups will work when needed. This product also work 100% of the time. I've used other software that worked about 85%-90% of the time. This product has been consistent.

Cons

Setting it up is a little difficult at first. A couple options I think should be grouped together to make it easier to find them. That's my biggest complaint, which is minor in the entire scope.

Alternatives Considered

Reasons for Choosing Datto SIRIS

Reasons for Switching to Datto SIRIS

Pros

For a start this is not so much software but hardware with software on it and partially in the cloud. What I like about it is it just works, and the screenshot verification gives great peace of mind.

Cons

Its an expensive platform compared to some competitors but you get what you pay for and you you can't mess around with BUDR. Servers fail so don't gamble your business away for a few extra pounds invested to be sure of having addressed the subject correctly.

Pros

Only one vendor for a total BC/DR solution. Robust security functionalities. Easy to set up and manage. Trust that I can recover granular data, files and virtual machines, without long or laborious processes

Cons

Because I am also a reseller, some customers still ask to support to tape, which is not available in SIRIS. Also, more compatibility with operating systems.

Alternatives Considered

Reasons for Choosing Datto SIRIS

Switched From

Reasons for Switching to Datto SIRIS

Pros

Datto Siris backups is able to backup our physical and virtual machines. It is easy to add and manage machine from the management console. Disaster recovery on the local Datto physical server has enabled to run domain controllers and other servers that are critical to the infrastructure when the on-site hosts have gone down.

Cons

Screenshot verification doesn't complete on some machines. The backups for newly added machines take a while to complete and the roundtrip process can take some steps and time to complete. Uploads to the cloud depend heavily on the clients internet connection speeds.

Pros

The system is fairly straightforward. Once you set one up, the average technician should be able to be turned lose to deploy more by themselves.

Cons

If there is a con, it would only be price. But even then I don't think it's terribly expensive.

Pros

Knowing that it is more than just a backup solution, it is a pure disaster recovery solution. Data recovery is great but when hardware fails knowing I can be backup and running in less than an hour is actually life saving.

Cons

Not much I don't like about the software. Once its up and running it works and support is wonderful, can't honestly think of con.

Pros

Easy to implement with set-it-and-forget-it quality. Back-end monitoring is very detailed.

Cons

Cost for storage size curve is a little steep. I'd like to get more storage for the same dollars.

Pros

Easy to setup and restore baremetal and files.

Cons

There are no cons to this product it is easy to use and the Datto team (from sales to service) is outstanding.

Pros

Great features and pretty easy web support page to be able to remotely manage. If a full server goes down, can spin up a backup of that server in the cloud or on the local device to keep production going while recreating the downed box. Even had a client have their servers seized for 2 weeks and we were able to run their servers from the cloud until they received them back. Then was able to merge the data back onto their local servers so they were able to continue working the whole time.

Cons

Can sometimes get broken connections on the local end and have difficulty getting backups to start up again. Usually support is pretty good with finding the issue or replacing the product (though this does put the information at risk for that time being)

Pros

Datto is very easy to set up, easy to use, and easy to test/verify backups. RPO/RTO improvement was remarkable. There is a sense of security that comes from knowing all of your servers can be virtualized in the cloud should a local disaster strike.

Cons

We had some issues initially that were eventually determined to be hardware related. While the device was replaced, it took a very long time to convince support that hardware was the issue. They seem to always want to blame the network.

Pros

You get a box that hooks up to your network. It backs up your servers, send data off to the cloud, and if you have down hardware will work as your server until you have repaired the hardware and gotten back online. It can save you business of 5-20 people.

Cons

It can be a steep investment, and the device can be some what complicated to setup. They do eat a good amount of bandwidth so you need to setup transfers properly. Its all about timing.

Pros

Verifiable backup screenshots and a comprehensive cloud-based product dashboard.

Cons

My only complaint is the fact that if you need additional storage space, you can't add additional hard drives yourself. You have to go through Datto for that.

Pros

Storage size, speed of backups/restores, 3rd party company support who manage our backups/restores.

Cons

Price but can you really put a price on data loss?

Pros

All task is integrated. Much easier to use than previous software we are using. Makes things so much much better.

Cons

Kinda slow sometimes, but support has been assisting us if there is any issues. Hoping no other issues will arise.

Pros

Datto Siris is very easy to deploy and dependable

Cons

It would be nice to have a per-server license model instead of a device size model.

Pros

Features, easy of use and superior customer service after the sale.

Cons

Backup Insights does not work all the time

Pros

LIghtning-quick recovery of files/folders and even systems. So easy to deploy and even easier to recover data. Quick spin-up of virtual machine for business continuity. Administration is simple and This product is loaded with actually useful and necessary features that directly benifit the MSP concerned with their customer's intellectual assets and productivity.

Pros

Easy to implement and manage. their customer support is excellent

Cons

don't have much interaction with sales team before purchasing products from Datto