About DrChrono

DrChrono’s EHR and medical billing platform allows medical practices and healthcare providers to manage patient intake, patient care, clinical charting, billing and revenue cycle management. It includes customizable medical forms, e-prescribing, scheduling tools, real-time patient eligibility checks and a patient portal. The EHR system seamlessly integrates clinical workflows, patient engagement, and medical billing into a comprehensive web-based solution accessible on desktop, iPhone, and iPad. Clinicians can enjoy customizable clinical notes and time-saving shortcuts built for their specific specialty, boosting efficiency and reducing errors. DrChrono also offers an integrated payment solution that provides a fast and simple way to request and collect payments from patients from any location or device. DrChrono Payments also enable you to gain valuable insights into the business side of your practice with dynamic, real-time reporting and all patent payment information in one robust dashboard. DrChrono's EHR (electronic health record) functionality offers fully customizable form templates or prebuilt forms to help users track patient information. Medical professionals can also add documentation or patient notes to a medical record in order to add context to a specific patient encounter. Any prescription, including EPCS (Electronic Prescribing Controlled Substances), can be sent electronically on iPhone, iPad, or the Internet with our eRx functionality. Lab orders can be submitted electronically to over 40,000 labs around the United States, and results can then be directly uploaded into the patient’s chart. Vital Flowsheets give providers the ability to create baseline health data and monitor each patient’s health measurements over time. Providers can use the Free Draw function to annotate on diagrams, x-rays or other files; they can also use the iPad's built-in cameras to take pictures and embed them in the patient's record. The system comes pre-populated with billing codes and is integrated with Box, a HIPAA-compliant cloud storage system. For medical practices looking to outsource their medical billing, DrChrono offers an RCM (revenue cycle management) service powered by our team of billing experts that can improve clean claims rates and get claims paid faster. Providers can also take advantage of DrChrono’s integrated telehealth software that allows users to conduct appointments from anywhere with no additional downloads. You can even chart from your iPad without closing out of the appointment. Packages starts at $299 per month per provider.
DrChrono Software - DrChrono EHR
DrChrono Software - DrChrono mobile and tablet access
DrChrono Software - DrChrono claims eligibility status
DrChrono Software - DrChrono appointment details
DrChrono Software - DrChrono medical form builder
DrChrono Software - DrChrono appointment scheduling
DrChrono video
DrChrono Software - DrChrono EHR - thumbnail
DrChrono Software - DrChrono mobile and tablet access - thumbnail
DrChrono Software - DrChrono claims eligibility status - thumbnail
DrChrono Software - DrChrono appointment details - thumbnail
DrChrono Software - DrChrono medical form builder - thumbnail

DrChrono pricing

DrChrono does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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DrChrono Reviews

Overall rating

4.0
Write a Review!

Feature rating

Value for Money
3.7
Functionality
3.9
Ease of Use
4.0
Customer Support
3.7
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All DrChrono Reviews

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494 reviews
Tracy
Tracy
  • Industry: Management Consulting
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 25/05/2018

Easy to use program with great support

Pros

I love how very self explanatory Dr. Chrono is. I find it very easy to navigate from reporting to scheduling. The support staff is very responsive and attentive for any and all questions. Any time I needed assistance I received responses promptly. Every staff member that I spoke with always took the time to show me step by step instructions and were always available for follow up questions down the road.

Cons

The biggest problem that my clinic has run into with this software is that we have three different doctors in our practice that each have there own ways of taking payments, but because we only have one license for Dr. Chrono is hard to know which doctor the patient owes money too considering they see all three. We have worked around the problem, but it's very time consuming.
Also the reporting was very minimal but has gotten better through the years

Jay
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
4
Ease of Use
4
Customer Support
1

4.0
Reviewed on 28/08/2023

DrChrono is Inconsistent at Best

I lost patients because of DrChono's inablity to work well with Collectly. Patients were being double billed or billed for things things that they had already paid for. To correct this we had to cancel Collectly and work a lot of hours to remove the billing issues from our end. On top of that we lost patients because they were billed for things that we told them that they were going to be receiving a cash discount on.

Pros

I liked being able to work with an iPad on it. Their big claim is that it was designed for use through ios systems and iPad. I feel like they put a lot of effort into it at first and have not progressed since the iPad was first released. The bottom line is that it could be sooo much better than it is.

Cons

The meetings with the Apollo+ team. They did not listen to us on a consistent basis. After attending meetings for 3 months and telling them the same thing for several weeks in a row, I gave up and just tried to do as I was told. We had to basically cancel Collectly because it did not function as advertised. My patients received bills from Collectly the same day as their appointment before my biller could enter their copays. I LOST PATIENTS BECAUSE OF THIS DRCHRONO.

Alternatives Considered

athenaOne

Reasons for Switching to DrChrono

I thought it would work well with IPAD and ios. It did, but Athenone would have been a better choice.
Chris
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
1
Features
2
Ease of Use
4
Customer Support
3

2.0
Reviewed on 17/01/2025

An expensive EHR, without the integrations you'd expect

Very expensive for not enough included features. It did not last in my practice as the used EHR.

Pros

As both a Chiropractor and Functional Medicine Physician, I appreciated Dr. Chrono having the EHR set up for chiro, while being integrated with Fullscript for supplements.

Cons

A lot of things, unfortunately. There is a monthly fee for documents and forms to be used on the EHR. There was no integrated 2-way texting, so that had to be integrated 3rd party. The scheduler options for making patient careplans were severely limited compared to other EHRs. Other 3rd party integrations were needed to complete the EHR, which should not be the case for the price.

Moisey
  • Industry: Alternative Medicine
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

1.0
Reviewed on 16/12/2024

Poor customer support and lack of respect to your current clients

Very poor support system. Takes them 3-5 business days to respond to a simple issue. Billing system is also very poor.

Pros

The scheduling is ok but everything else is hassle.

Cons

I hired a doctor and for me to add him i had to sign the contract for 1yr. He quit within 2 months, now they wanted me to continuously pay for the monthly premiums despite the fact he's gone and there's no use there. So image paying $$600/month for a provider who's no longer practicing. After speaking to their executive team, [sensitive content hidden] stated it would be a breach a contract which is complete bullshit. very disappointed

Alternatives Considered

POS Nation for Retail

Reasons for Choosing DrChrono

i thought it was more interactive and easier suppport system

Switched From

Practice Fusion

Reasons for Switching to DrChrono

nad
Abby
  • Industry: Alternative Medicine
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 24/11/2024

I highly recommend

In my experience, this is great software and it’s easy to use. I deal with medical records everyday and it keeps me on my toes

Pros

This is great to use for anyone that has to deal with medical records. It helps keep you organized

Cons

I didn’t notice anything that I didn’t really like about it because it was so helpful for me

Response from DrChrono

Hi Abby,
Thank you so much for your review. We are thrilled DrChrono has helped you stay organized and that you've had a great user experience. We appreciate you being a part of DrChrono!
Best,
The DrChrono Team

Replied 2/12/2024
Sherri
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

2.0
Reviewed on 7/06/2024

Was good, new company is a failure

Horrible. Do not consider. It is not the same company we started with, or the same customer service. This company truly does not care about the consumer or correcting their issues.

Pros

Was great the first 3 years. Now that new company took over it’s a disaster.

Cons

Claims processing is completely horrific. Since they moved to I house clearing house from Trizetto we have had no claims processed in 2 months. There is no real support anymore. You cannot talk to a person. It takes weeks to get a response. And their staff is incredibly uneducated in claims billing. We never had these problems before. Even appointment scheduling had been an issue with losing data recently. They refuse to cancel my contract even though I did not agree to a fee increase or a renewal. I did not sign a contract with the new company. They refuse to speak on the phone. Their customer service is non-existent. They couldn’t care less if you are happy with the service or not.

Alternatives Considered

Jane and ChiroFusion

Reasons for Choosing DrChrono

Had more features that I was looking for in documentation.

Switched From

ChiroTouch

Reasons for Switching to DrChrono

Features. Integrating pictures and photos into notes
Shahla
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
0

1.0
Reviewed on 3/04/2024

Slow speed and poor Customer service

Very Unpleasant. There are no consequences of their flaws even though we have bear financial cost of their system slowing down in the middle of a very busy day.

Pros

I really liked DC when I first got it in 2018. For the past 2 years, it has become a nightmare. My only problem is that I have no many notes and medical records that I can’t change EHR easily otherwise I would do it today. Highly unreliable and too expensive for poor quality.

Cons

Their abrupt slow speed in the middle of a busy day when our whole medical business comes to a stand still. It has caused us thousands of dollars loss as providers were unable to see patients but we still had to pay them for their time.

Response from DrChrono

Hi Shahla,
We appreciate you writing in and understand your frustration with the downtime we have recently experienced. We sincerely apologize for the impact this has had on your practice. Our team has been working diligently to mitigate these issues and has a solution in place. Please don't hesitate to reach out with any questions - we appreciate your business!

Replied 19/04/2024
Adam
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1

2.0
Reviewed on 14/04/2024

DrChrono is not worth the high cost

Second worse EHR platform I’ve ever used. Will NEVER recommend!! This is a close first-worse with Epic EHR.

Pros

1. HIPPA compliant.
2. When their system is not crashing or updating, notation is good for the most part.
3. I like being able to schedule patient’s from my phone app.

Cons

1. Customer and tech support are 0 help! Basically tell you all the things a person with 100 IQ would have tried and when that doesn’t work they tell you ‘Well, tough turds, thanks for your money. BYE!’
2. The frequent system crashes, updates that don’t allow you to use the notation platform for several hours at a time. Several times I have been writing a very long and detailed chart note and will click ‘View Chart Note’ and get an error code and nothing was saved.
3. The navigation is very slow so I don’t know whether they are running updates or the server is just slow.

Response from DrChrono

Hi Adam,
Thank you for your review. We'd be interested in learning more about the difficulties you are having to see how we can help. If you haven't already, please reach out to your Account Manager so we can further assist. We thank you for your business!

Replied 19/04/2024
Edward
Edward
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
2

3.0
Reviewed on 4/11/2022

downtime

Unintuitive, clunky, unreliable. On the bright side, DrChrono has a lot of potential to do a lot of things that it doesn't realize due to poor customer service, bugs, and very poor user experience.

Pros

The e-prescribing module is the most user-friendly part of the EMR. It isn't great, however. It would be better if it would save prescription that were pending signature for signing later.

Cons

The frequent downtime, slowdowns and bugs are the #1 headache of being a DrChrono end user. Yesterday it ran so slow for 6+ hours that it was impossible to send controlled substance prescriptions. It was almost impossible to save notes. Appointment weren't getting saved to the schedule. It would take on the order of minutes to open a note. There are other glitches, like appointment reminders getting turned off, buttons disappearing, and new diagnoses getting added to patient charts. For example, many of my patient charts were automatically updated with diagnoses of ADHD and schizophrenia. There are lots of other quirks and problems: if you delete an appointment from the calendar, the note disappears from the chart. The chart shouldn't be that fragile!

Response from DrChrono

Hi Dr. Edward,

We appreciate your review and feedback! We know the downtime that occurred recently was frustrating, and we appreciate you bearing with us while we worked to get everything resolved.

We are sorry to hear about the issues you are having with patient charts and want to be sure we work to get this corrected. Have you submitted a support ticket yet? If you haven't, you can do so here: https://support.drchrono.com/hc/en-us/requests/new

If you have submitted a ticket but are still having issues, please send us an email to [email protected] with the support ticket number and any other information you think might be helpful.

We appreciate you being a part of DrChrono and look forward to further assisting you!

Regards,
The DrChrono Team

Replied 14/11/2022
lauren
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
1

3.0
Reviewed on 27/02/2025

Easy to use

Pros

Its easy to navigate and self teach without calling support constantly

Cons

Support takes FOREVER to get back on a ticket

LeAnne
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

5.0
Reviewed on 28/03/2024

Good EMR program

Pros

Nice to use and easy to navigate. The differences between this softwear and others are easily noted

Cons

Scheduling difficulties can make it hard sometimes

Response from DrChrono

Hi LeAnne, thank you for your review! We are thrilled to hear you've been happy with DrChrono. If you are still having scheduling difficulties, please don't hesitate to reach out to your Account Manager or our Customer Support team - we're happy to help make suggestions to streamline your workflow where possible. Thank you for being a part of DrChrono!

Replied 19/04/2024
Richard
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 17/04/2024

BEWARE! BEWARE! BEWARE!

DrChrono is the most morally corrupt company that I have every worked with! These people do not care about you or your business. They do care about taking every penny they possibly can from you. In my opinion, these are that absolute worst kind of people on the planet! They are everything that is wrong with the world. If I could give them a negative 1 million, I would. Let me save you a lot of time, money and frustration by learning from my experience and go with a different company! Run, don't walk away from DRchrono and don't be fooled by a nice sounding person on the other end of the line. These people are TERRIBLE!

Pros

The company itself is such a disaster to work with that it would matter if these guys could cure cancer, I still wouldn't work with them. They are the bottom of the barrel of humanity. Utterly disgusting people.

Cons

The company itself. The staff, the managers and most likely all the way to the top. I dont know how they sleep at night. Every employee ought to be ashamed to work for such a dishonest company!

Regina
  • Industry: Mental Health Care
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 16/10/2023

This software is cumbersome to use use

It's been terrible.

Pros

Nothing. I can't use this system with ease and will be happy to be done with it at the end of the year.

Cons

Setting appointment profiles, setting up note templates, having to search for my customized templates when I go to create a note. I counted... it takes NINE clicks to create a locked note.

Pradeep
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 8/04/2023

Excellent customizable EMR for a good value

Pros

Very customizable. User friendly. Cost effective.

Cons

Occasionally, it takes support a longer time than desired to resolve an issue. However, they do respond quickly and any issues/questions I have had have been minor.

Richard
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
1
Customer Support
2

2.0
Reviewed on 17/09/2019

Don't buy the hype

All cash practice previously using Practice Fusion which worked okay but would not send text reminders at the time we transitioned to DrChrono. Sold on text reminders, configurable templates, kiosk sign in with easy to use online intakes, payments, and signable consents.

A big issue for us is that we have different patient types but only one intake can be selected. An intake can have numerous submenus for different visit types but it very quickly get convoluted and difficult to use.

The consents can be set to be required or not but then they are required for every patient. Medicare Consent for patients on medicare and not on others. Can't do it. Consent for botox or filler JUST for a patient coming in for this treatment. Nope. All consents or no consents or optional consents. None of these options work for me.

Customer service is by email and I would say overall moderately acceptable once you realize that when the system is down it is just down and your response will be that we are fixing the problem. You will never get an acceptable explanation of WHY something didn't work. Why did my patient not receive a text reminder? "Oh that option was turned off." But why did they receive the last 4 reminders? "Oh the system was turned off but we turned it on." Huh?

Ipad and laptop programs are so massively different that you have to learn two completely different systems. The ipad system glitches causing the wrong patients chart to get signed off.

Pros

The sales pitch is great but none of the functions that we use work well, work consistently or work as you would expect.

Cons

Getting to an old note without modifying it is near impossible. Getting to the list of vital signs of a patient from a closed chart requires first going into the demographics page. Nothing is easy or natural to find. Where do I find lab results? Oh, might be under lab order, or incoming faxes, or documents. Labs are ordered old to new so once I click I then have to scroll to the bottom of a page to find last weeks labs. Click away and back then restart the process. I just put in a controlled script and got an error, "couldn't contact escripts", put in again and the pharmacy calls confirming to dispense twice. Controlled scripts go to the pharmacy without making it into the record. Searching controlled scripts given out does not work in any useful way. Text reminders can be set but half the time they don't go out. Patients complain they didn't get a reminder and appointments are missed. Try to collect a late fee on a patient who didn't get a reminder on her 5th appointment but got one for the last four. Many times we are unable change a patient status from "checked in" to "in room". Nobody realizes the program glitched and the patient complains they were in the room forever. The way the templates work seems great but they cannot be edited on the fly. Slider ON = "uneditable text into the chart here". Not every patient fits in the cookie cutter. Nice kiosk sign in concept but always breaking and leaving patient data visible to the next patient in line.

Lee
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
3
Customer Support
1

2.0
Reviewed on 21/01/2021

Scam Artists!

My experience is pretty bad with the 'team' at Dr. Chrono. There is no way to actually get in contact with a 'help desk' or to get assistance with issues when the program fails. You must submit a work order and then hope for a call back. The call back, if it EVER comes, is usually 2-3 days later (after submitting a work order). The only people you can easily access is the sales team who always states they can't help with system function/glitches/assistance with use or function of the program.

Furthermore, you must be careful of the contract you sign! I recently let an associate go, and they are going to continue charging me for the no longer employed physician between $400-500/month with no intent on giving me a credit or stopping the charges until a new associate starts. The contract ends in June-they have been charging me since last October for this other physician-just letting me throw away money so they can earn a profit EVEN AFTER 5 YEARS AS A COMMITTED USER TO THEIR COMPANY!

I URGE ANYONE TO FIND ANOTHER PROGRAM!

Pros

I have been using the program for 5 years. Once I had my templates in place and understood the very quirky way this program builds and imports the note from the multiple page boxes which can be clicked on to create the note, I was able to use the system in a functional way that will create a thorough note which looks legally presentable. However, if you intuitively use the boxes they have set up to create and import information into your note, you will see a great deal of unnecessary information imported into your notes and you will legally be in trouble, as it will include things that you not only did not examine, but that are unnecessary to be in your notes. This makes you seriously susceptible to lawsuits and legal action against you. But if you learn how the system imports information and create all your own templates, and you DO NOT click on their boxes, you will be fine, as the information will be only what you require and what you have deemed necessary in the notes.

Cons

The program glitches and freezes frequently. They are constantly doing maintenance on the program, which creates days of very slow use and function. The program frequently fails to save information you have entered or edited, which can get you in real legal trouble. If you are not paying attention, a great deal of information may be missing from your notes due to these glitches and system failures. Unfortunately, once you are invested in a program, it is a real hassle to switch, as many of us know. So I suffer through these issues, understanding that in 5 years of use, the problems have not improved-they've actually worsened.

Alternatives Considered

Practice Fusion

Reasons for Choosing DrChrono

the previous program was very time consuming

Switched From

WEBeDoctor

Reasons for Switching to DrChrono

I made a serious mis-judgement!
Marni
  • Industry: Medical Practice
  • Review Source
Value for Money
0
Features
1
Ease of Use
3.5
Customer Support
1

2.0
Reviewed on 26/06/2015

They still have a lot to learn

Pros

Simple to get up and running. You can send automated appointment reminders via text, in Spanish. And when you type in a patient's address, you can type in the ZIP code, and it fills in the City and State for you.

Cons

It just seems like they're not ready. Like they put the product out before finishing it. Yes, they HAVE certain functionality, but does it work like it's supposed to?

I've had many problems since I signed up in December of 2013, but this one is particularly revealing:

DrChrono has a way for doctors to receive electronic refill requests, which is great. But when we started using it, we discovered that when we refilled prescriptions in this way, once it was sent, there was no record of it ever happening. No record whatsoever. Of a doctor refilling a prescription. No date. No medication name or dosage or number of refills. The whole thing would just vanish. The only confirmation we could get was by calling the pharmacy by phone and writing in the paper charts that we still had to maintain because drchrono can't track what doctors need to track. I made them aware of this issue in April of 2014. May, I followed up, no response. June I followed up, no response. DECEMBER rolls along, and I got an email saying:

"Thank you for your patience as we've worked to investigate the issue you had reported about medication not getting added after the refill request is approved. We don't currently have a timeframe we can provide regarding when a solution will be available but did want to let you know that it is still on our radar and that as soon as we have an update to share, we'll be certain to let you know."

It wasn't until February 2015 that I finally got an email saying they fixed it. Maybe it's fine now, I don't know because I don't trust them to handle my practice.

I don't usually go into detail like this when I write reviews, but I'm hoping that this experience illustrates the central problem with drchrono. They are software developers with little experience in actually running a medical practice. Ask any experienced medical biller that has used DrChrono for billing, and they will tell you all the BASIC things that are missing from a billing software.

Historical patient eligibility. Meaning, DrChrono doesn't keep track of what insurance a patient USED to have, only what they have now. So when you're looking at a previous claim details, it looks as if it was paid by the patient's CURRENT payer, not the payer that ACTUALLY paid it. And with all the changes that are happening with Medicare, and Obamacare, it's crucial to keep track of things correctly because a patient's coverage can change month-to-month.

Recording prescriptions given through the software... correctly recording payments received through the software. These are BASIC elements of running a practice. And DrChrono is clueless.

Alex
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
4
Customer Support
1

3.0
Reviewed on 6/12/2022

Too expensive for a small clinic

Pros

I like the ability to chart from my iPhone. I can do the entire patient encounter, including posting of codes this way.

Cons

1. They increse the cost without warning or new contract. I’m not sure if it’s legal, but it sure is annoying and seems unethical. It’s getting to be too expensive for what they offer for us. 2. The online scheduling is not very good for us because we have different providers that offer different services as well as different locations. We used to use a free online scheduling software for patient bookings and it was 10 times better.

Response from DrChrono

Hi Alex, thank you so much for your feedback! We are so glad to hear the mobile features are working well for your practice. We understand you are working closely with your Account Manager on the other items listed, and thank you for your patience and continued partnership! Please let us know if we can be of further assistance.
- The DrChrono Team

Replied 19/12/2022
Amanda
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 20/07/2022

DrChrono SCAM! Full Year Contract Charged - Never Able to Use!

-Expensive – full charges also apply while in training
-Software and training are complicated. Takes time to schedule with trainers in India and complete
-Only works with Apple/IOS
-No phone support whatsoever! – email only and it’s not helpful if/when you finally get a response
-Training & Tech support in India (opposite time zones) and takes at least 3 days for reply if you get one

Pros

[SENSITIVE CONTENT] presented DrChrono as a great software for our new, small mobile medical business. However, one month into our 12-month contract, that all went out the window. The product NEVER worked for our business as described. We didn’t even get out of the “product training” before we ran into some issues. Admittedly, one issue was on our side, but the rest was on DrChrono. [SENSITIVE CONTENT] did offer a 2-month credit, but when the issues got more serious and we realized we were not able to use DrChrono, it was radio silence from everyone for months. After repeated emails asking for support, we received an email from "[SENSITIVE CONTENT], here at DrChrono" with a bill for the cancellation fee of the full monthly amount for the remainder of the year, plus one of the months they “credited”. DrChrono expects us to pay for a full year of service without ever being able to use their service for a single day!

Cons

They're very expensive, especially when most functions of the software will not work in the field (at least for our mobile biz) and if you want anything to work in the field, you must have the most current and expensive Apple (IOS) products to run the app for each one of your people in the field. For us, that was not attainable and of course these important details were not disclosed to us before we signed a year contract with them. They offered no support by phone and eventually none by email either. Any questions we had, no matter the urgency, could only be submitted by email and it would take at least 3 days for someone in India to email back with a non-applicable/non-helpful answer.

Charles
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 15/07/2019

Hind sight is 2020- Don’t Do It

Highly disappointed in the company.

Pros

Patient reminder system and appointment scheduling.

Cons

Many promises were made prior to going on board and I was highly excited about getting up and going. There was a lot of difficulty reaching technical support for immediate and not so immediate issues. My staff had to spend many man hours to get the proper paper work for billing of Medicare once we found out that they were dragging their feet. We could no longer wait on them getting everything in order. The issue with Medicare still has not been completely resolved to date and Medicare is one of our major carriers. Had we not intervene the present progress would not have been made. There were numerous emails and telephone calls placed only to get the usual response that they were sorry for the inconvenience and would solve the issues. You can believe that there were no problems charging the credit card on a monthly basis. The initial monthly contract agreement increased substantially and the service never came up to par. I am totally disappointment in the company and will not be renewing my contract. Ample time was given to vent my frustrations on the phone and at the end of the conversation I would be told the usual which is that they would resolve the issues. I can honestly say that that Drchrono has caused us a lot of frustration, valuable time and waste of my money. Like others have mentioned Buyer Beware.

Response from DrChrono

Dear Charles,

Thank you for reaching out to us. We take our customer feedback and user experience very seriously. We apologize for the challenges you've been experiencing. Your concern has been escalated to our Customer Success management team and I believe they already tried to get in touch with your practice. We appreciate your patience as we work through your requests. Please do not hesitate to reach out to us at [email protected].

Best,
The DrChrono Team

Replied 12/08/2019
Verified Reviewer
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 22/04/2020

Very good, support can be faster, down time is a problem, what is better?

Overall, I don't think there is a platform that is a better "value" for your money from BOTH a practice management and charting prospective. If you take the time to set up your system properly, it will work very well for you. Unfortunately, with their fast growth they are having server issues that is slowing the system down at time. This should be resolved and there should be less downtime.

Pros

It is very customization, more than nearly any other option, although there are a few limitations. The clearinghouse is built into the software, which is their best feature. It is easy to use and new providers can be trained in hours (that is correct).

Cons

Billing is not as easily accessible as other areas (a few more clicks than is needed). Logs for lab specimens needs improvement. It needs to be programmed to be used (it is not like an iphone where you are good to go right out of the box). There is downtime that slows or stops practice up to 15 minutes every 3-12 weeks, which is awful. Support is not readily available as it used to be.

Richard
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
1
Ease of Use
3
Customer Support
1

2.0
Reviewed on 14/12/2021

Do not trust Drchrono, will not deliver what they promise, you can never get in contact with...

If it was not so painful to start a new EMR I would dump them
When they bill you the invoice is confusing, it says amount due, but that is not what you owe
They lied to get us to sign up then forgot us completely, have never delivered the obstetrical chart we were promised
Impossible to contact them, all done by email, you get a return email they have generated a ticket, but that is the end, no one ever gets back with you

Pros

The Gyn chart is not terrible, it is usable if you use yearly exam for everything otherwise, med, allergies, surgeries do not carry over
I pad voice recognition is fair

Cons

OB chart is dangerous, you would have to look in 10 places to get a picture of what is going on, no problem list no flow sheet

Andrew
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

1.0
Reviewed on 17/01/2019

Our nearly 4-year experience with Dr. Chrono has been frustrating and confusing, to say the...

There are numerous bugs in the program that we've reported to Dr. Chrono, but they never reply with a straight answer. Patient reminders are unexplainably failing to send, appointments are randomly deleted or rescheduled, but Dr. Chrono does not provide any real help.

They work diligently to make sure you are never able to contact them by phone. Even if I call my personal account manager's number, an automatic voicemail plays asking me to submit a support ticket. A support ticket that will not be responded to for days, and most likely you will just get referred to someone else who will ALSO NOT have a solution for you. I'm actually appalled at their lack of awareness in terms of never providing solutions.

Pros

Advanced Reports .

Cons

Ineffective and laughable support team and ticket system, dysfunctional patient reminder system, multiple unaddressed bugs in the system, unapologetic lack of urgency, and complete lack of communication.

Response from DrChrono

Thank you for reaching out and letting us know. Our record indicates that your account manager is in contact with you to help you resolve any issues you may be experiencing. Please also open support tickets so that our customer support team can assist you as well. Please let us know if there is anything we can do to help further.

Replied 29/01/2019
Verified Reviewer
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

2.0
Reviewed on 13/12/2018

Not worth the price tag

We ended up moving off this system and even that was a difficult process and still not finished. They are trying to hold our patient info hostage and charge us for access to it. We just want them to export our info and they won't. We called them today and told them if they don't give us access our attorney is getting involved and they will be reported for a HIPPA violation.

Pros

Had a ton of functions and as a chiropractor we ran into way too many options built for a medical practice. It made it to clustered and too many choices to sift through to find what you need.

Cons

It was clunky and hard to use and train new staff on

Response from DrChrono

Hi,

Thank you for reaching out. We do offer the option of exporting your data for free into Box and have provided instructions for you to follow. In addition, we also offer a read-only option that is available after the termination of your contract. I see that our team is in touch and working with you. For any additional questions, please let your account manager know.

Best,

The DrChrono Team

Replied 20/12/2018
Verified Reviewer
  • Industry: Computer Software
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 24/05/2018

Easy to use and staff is very friendly. :)

Gaining great clients and having the honor to work with such a friendly team. This software makes not only my life easier but everyone else's and I just cant help to spread the word.

Pros

Easy navigation, excellent customer service! The team is always finding ways to make keep customers happy while providing excellent customer service. Also, problem solving skills are A +++. Following up on matters are also handled in a timely manner as well. I can definitely say they are on top of things. I always reefer new clients or practices to them as I know they hae a great reputation and awesome people skills.

Cons

No Cons here. But there is always room for improvement. If i can say one thing regarding improving I can say perhaps follow up speeds? Even though they are awesome at following up already. Every time I called to reach out or they followed up first I can definitely picture the friendly person i'm talking to has a huge smile on their face which is not really a con but I wanted to just throw that out there . :)

Teya
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 27/07/2024

No Customer Support

All DrChrono cares about is the contract and they do not care about their software working or doing what they said and showed it would in the demo. Trying to work with them to get to a solution was unsuccessful. Also, it was very difficult to get ahold of the customer support as well. This has cost me many patients due their software not working, including OnPatient. I will actively show any one that wants to know how they respond to their customers. I have emails with screenshots and closing out tickets without developing a solution.

Pros

The salesperson was very good, but was not accurate on what the functionality of DrChrono.

Cons

Customer support was absolutely horrific. We had many questions and issues and put in help tickets with screen shots and emails from patients about issues accessing the scheduling function, medical forms, and not being able to checkin online. All of these tickets were marked as resolved even though nothing was resolved despite submitting more tickets for the same issues. All we were told was that it looked fine on there side and there was no problem. After six months of trying to get all of this fixed and functional it was never fixed. The only thing that was consistent is them taking my payment. You will have to sign a contract and we would have had to go to court to get out of the contract that they were on breach of and we determined it was cheaper to pay them then fight it. We paid six months and did not use them and I glad to be rid of them.

Response from DrChrono

Hi Teya,

It's disappointing to hear your experience with DrChrono was negative, and we thank you for taking the time to express your concerns. We will be following up with our team to investigate this further. Please let us know if we can be of further assistance.

Best,

The DrChrono Team

Replied 23/08/2024
Ezra
  • Industry: Luxury Goods & Jewelry
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/08/2024

The Best All in One Medical Billing Software, Saves Time and Money

I love this software it puts all the information i need to code and bill in one place instead of having to use several before.

Pros

I like how easy it is to find my ICD10 codes with this software. You can submit the codes right from the software.

Cons

Some of the settings are hard to find but once you get it setup it runs smooth and makes billing and coding easy.

Response from DrChrono

Ezra, thank you so much for your review! We are thrilled to hear DrChrono has made your billing easier. We appreciate you being a part of DrChrono!

Best,

The DrChrono Team

Replied 9/09/2024
Kelly
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
1

1.0
Reviewed on 23/10/2024

No Resolution

Terrible. They are not communicating with each other and keep saying “we have a ticket xxx open and we will get back with you”…when I think I’ve communicated with someone and resolved my issue, someone else comes back with a new ticket #, and it starts all over again….

Pros

Scheduling part and ability to store reports

Cons

Inability to talk to a person or directly email a person. Even the chat feature is automated. About to have to close my companies doors because of the economy, and have been trying for almost 6 months to get out of my contract (I’ve been in for 10 years), and during the attempts, they renewed my contract for another year and are saying I need to pay another year’s fees to cancel. I can barely make ends meet and I’m the only one working here and I cannot cancel…

Response from DrChrono

Hi Kelly,

We are sorry to hear you are having to close your practice and that you have had a difficult time connecting with someone. We encourage you to try calling our Customer Support line at 650-988-5379 from Monday to Friday from 8:30 AM to 5:00 PM ET (closed for lunch from 12:00 PM to 1:00 PM ET) for further assistance.

You can also email us at [email protected] with your practice and contact information and we will be in touch with further assistance.

Best,

The DrChrono Team

Replied 5/11/2024
Alfiya
  • Industry: Computer & Network Security
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
3

3.0
Reviewed on 31/08/2024

Streamlining health care workflow and automation : DrChrono

Overall satisfactory experience, I have my medical appointments scheduled, improvised reminders. It enables optimised patient data management. I use it to track my billing and invoicing. The payment options are limited.

Pros

I like the set of features they have - compliant to data safeguarding standards, managing historical customer medical history, effective scheduling and management of appointments

Cons

The cost is high, integration of several tools is complex, the sync is missing. Complex to use overall

Response from DrChrono

Hi Alfyia,

Thank you for your review! We are glad to hear you're enjoying your experience with DrChrono overall. Please don't hesitate to reach out to our Customer Support team if you need additional support with syncs and payment options. We're here to help!

Thank you for being a part of DrChrono!

- The DrChrono Team

Replied 9/09/2024
Joseline
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 4/02/2024

Dr. Chrono has been my favorite EMR of all time

LOVED the EMR
Absolutely can not financially sustain the money we are loosing to billing not able to collect. However, if I had any say in this I would simply figure out a different billing system - and make this work but it's just not up to me.
Please feel free to contact me if you ever need a sales person for South Texas/San Antonio area at [sensitive content hidden]; cell phone in US is [sensitive content hidden].

Pros

I absolutely love charting, creating shortcuts for patient education, sending prescriptions and reviewing my patient's medical history.

Cons

Medical billing has to go. We are not making any money at all using this system because the billers just are not understanding the health insurance companies pay out their medical claims. And so until the billers are located here in the US with prior experience in collecting claims from our insurance companies - Dr. Chrono will not be sustainable.

Response from DrChrono

Hi Joseline, thank you so much for your review! We are so glad to hear you've had a positive experience. We are happy to chat with you about your billing experience to help create more efficiency as well. Please let us know how we can help!

Replied 19/04/2024
Ellen
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 1/12/2024

I can finally breathe

Overall experience has has been great! [sensitive content hidden] who who worked me to set everything up was a wonderful instructor and answered all my questions. She was accessible if I had questions outside of the instruction time. I also had another issue and they helpe me to understand to correct the issue.

Pros

Once I have used it I can navigate easily. I am srtill learning but it has been working great!

Cons

There really isn't anything I dislike. It's just learning everything. I do wish they had a user guide.

Response from DrChrono

Hi Ellen,

We are so glad to hear DrChrono has made a positive impact on you and your practice! We know implementing a new software can have a learning curve, but we are glad to hear our team has been supportive along the way. If you never need further assistance, our Support Center has great step-by-step guides and training videos which you can find here: https://support.drchrono.com/home.

Thank you so much for being a DrChrono user!

Best,
The DrChrono Team

Replied 10/12/2024
Lisa
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 18/10/2023

Safe Yourself Time and Endless Aggravation. HORRIBLE SYSTEM.

I WOULD RATHER SLIDE DOWN a RUST SLIDE WITH A RAZOR BLADE DOUSED WITH ALCOHOL THAN EVER RECCOMMED THIS EMR.

Pros

Not one damn thing. Terrible. Horrible. DO NOT BUY!!!!

Cons

EVERYTHING. ZERO ACCESS to SUPPORT. THEY DO NOT VALUE THEIR CUSTOMER. MY COLLEAGES FEEL THE SAME AND HAVE LEFT. I AM LEAVING TOO. UGH!

Samuel
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
1
Features
4
Ease of Use
2
Customer Support
1

3.0
Reviewed on 5/09/2024

Atrocious customer service, recommending stay away

Pros

Web based and ipad/phone app seemed easy to access

Cons

Oh where to begin on this? Endless runaround from start to finish - just scheduling a call with someone to help set up things took a month. Then they say I needed to go through enrollment, which makes sense but this was never discussed a month prior. Then there were some issues on the backend with enrollment process which no one got back to me on. Essentially paid for 3 months of "service" with zero to show for it, complete waste of time for myself and the rest of my group. I can't believe this product is as highly rated as it is, the customer service is beyond bad. EMR is just OK, a little clunky to put in notes, it appeared to be a glorified spreadsheet on top of a data backend.

Response from DrChrono

Hi Samuel,

Thank you for taking the time to submit a review. We are sorry to hear this was your experience and take this feedback seriously. We have shared your response with our team and will take steps to improve things going forward.

Best,
The DrChrono Team

Replied 9/09/2024
Ma. Rezie
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/11/2024

Dr. Chrono

It is satisfactory. What i like about using Dr.Chrono is the easy way on maneuvering it. The flexibility of the tool and it is an all in one access to patient’s records.

Pros

The accessibility on checking schedules and creating one. You can also add task and make communication logs.You are also able to upload documents of patients in chart.

Cons

The loading time.Sometimes it takes time for the tool to load and also if you arw not using it. It automatically log you out in the system and you need to log in again.

Response from DrChrono

Thank you so much for your review! We are thrilled to hear DrChrono has given the tools you need to easily manage your day-to-day tasks. We appreciate you being a DrChrono user!

Replied 12/12/2024
Chandra
  • Industry: Health, Wellness & Fitness
  • Company size: Self Employed
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/09/2024

Great product but expensive

I really did like this EMR but could not justify paying so much when I could get something similar for half the cost.

Pros

I love how all necessary features were integrated.

Cons

The cost was too much for me per month just getting started.

Response from DrChrono

Thank you so much for your review, Chandra! We are so glad to hear you liked our solution and hope you will keep us in mind should your needs change in the future.

Replied 27/09/2024
Muhammad
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
3

3.0
Reviewed on 25/03/2024

An Adaptable EHR System

Great experience and I would definitely consider using the system if it was more cost effective.

Pros

Customization is unparallel and cloud based is a bonus.

Online scheduling, self check-in, a HIPAA-compliant patient portal.

Mobile access that is clearly efficient.

Cons

Cost is on the higher end and too many options in one suite.

Response from DrChrono

Hi Muhammad, thank you so much for your review! We're happy to hear DrChrono's customization and cloud-based software has been efficient for your practice. We appreciate you being a part of DrChrono!

Replied 19/04/2024
Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 15/12/2023

Works great for small practices, has a responsive helpdesk team

Pros

Excellent and easy-to-configure views to manage the appointment slots

Cons

There are some constraints when it comes to customizations

Alternatives Considered

athenaOne

Response from DrChrono

Thank you so much for your feedback - we are glad to hear DrChrono has worked well for your practice! We appreciate you being a part of DrChrono!

Replied 15/12/2023
Greg
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 18/12/2023

Dont use this system

The worst, better systems for less money.

Pros

Nothing, everything was terrible. Everything they promised didnt work.

Cons

Horrible customer service. Never fixed our issue and then told us if we canceled we owed them $2k.

Response from DrChrono

Hi Greg,
Thank you for reaching out - we are sorry to hear this has been your experience. We would like to learn more about the issue you were having and see how we can help. Please respond with your contact info or send us an email to [email protected]. We look forward to connecting soon!

Replied 21/12/2023
Stephanie
  • Industry: Health, Wellness & Fitness
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/07/2023

Helpful

Everyone at DRC has been great. Our team especially loves [sensitive content hidden]. They always go above and beyond.

Pros

I have been very satisfied with the programs and interface. If is easy to use and intuitive in regard to navigating the software. They have just about everything needed when it comes reports one would need.

Cons

I can't say that I have any. The software and support have been great.

Jason
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
1

4.0
Reviewed on 16/02/2023

Poor customer service

Again terrible customer service. Takes days to get someone to help with software problems. Don’t recommend. They lock you in to contracts and refer to website for updated changes to their rules.

Pros

Customization was nice. Worked well for integrated practice.

Cons

Customer service and automatic 1 year renewals without out option to get out of contract.

Kenith
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 1/05/2023

Clinical Psychologist Review

Positive

Pros

Ease of use for documentation of progress notes.

Cons

Billing payment sometimes lags. Although it has improved significantly in the past few weeks.

Response from DrChrono

Thank you so much for your review, Kenith! We appreciate you being a part of DrChrono!

Replied 15/05/2023
Dr Collins
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 15/04/2023

DrChrono- Practice (Record keeping/ data Management) made easy

Awesome so far. It makes patient record easy

Pros

Complex but Flexible> It Has a wonderful User experience and the user interface is easy to navigate.

Cons

Occasionally slow maybe due to network.

Response from DrChrono

Hi Dr. Collins!
Thank you so much for your review! We are so glad to hear you are enjoying your user experience and appreciate you being a part of DrChrono!
Best,
The DrChrono Team

Replied 24/04/2023
Verified Reviewer
  • Industry: Medical Practice
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
1

4.0
Reviewed on 6/04/2023

very poor customer service

Pros

superbill is pretty easy to useI liked the patient reminder options

Cons

The customer service is really bad. I've emailed them 6 times to close out of my practice (I moved away) & I still haven't gotten any of this service. The templates are annoying to make

Response from DrChrono

Hello - thank you for reaching out! We are sorry to hear you have had difficulty connecting with someone and want to help! Can you please send us an email to [email protected] with your contact information? We can get you connected to the right person from there!
Thank you again for your review - we hope to hear from you soon!

Replied 10/04/2023
Katherine
  • Industry: Mental Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
3
Customer Support
1

2.0
Reviewed on 7/11/2022

Does not function as advertised.

The first year or two was great. The subsequent 4.5 years have been a nightmare. Because of how hard DrChrono makes it to export charts, I feel like a prisoner to it. Read only access to charts costs $150/month and require a 1 year contract, so I can’t even gradually move my charts to a new system.

Pros

Theoretically DrChrono offers a comprehensive product with all the features you would want under one roof. It was easy to learn how things are supposed to work. The UI is not too visually cluttered.

Cons

It doesn’t work as promised. When something is broken, the help desk first gaslights you,, trying to convince you that it’s not broken or that it’s your fault it’s broken. Sometimes tickets are open for a month or two before they even acknowledge that it’s broken. They don’t reliably notify the larger DrChrono community of system level problems. The status page with system uptime statistics is a lie. It presently boasts 100% up time in the last 30 days, but on 11/3/22, the system was so slow it was unusable. We cancelled patients and sent admin home because we had no access to charts, as did multiple of my colleagues using DrChrono.Also read your contract with a lawyer. The sales person will promise you the moon, and there will be things that seem like common sense, but if it’s not in the contract, they won’t honor it.

Alternatives Considered

Valant EHR Suite

Reasons for Switching to DrChrono

They claimed we would be able to easily add providers, and separate our accounts and charts if those independent providers left our practice. That turned out to be a lie.

Response from DrChrono

Hi Dr. K,

Thank you for taking the time to write us and for your feedback! Indeed we posted a system performance issue via the status page on November 3rd (the timeline and RCA are currently available through the incident history page). This was categorized as degraded performance rather than a full outage which is what's currently being used in automatically computing the system uptime statistic. Our team is working on incorporating additional statuses, including degraded performance, in this metric for increased accuracy of our overall platform health in the near future. We know you have been working closely with your account manager to address any concerns. We take this feedback seriously and appreciate your continued partnership!

- The DrChrono Team

Replied 1/12/2022
Byoung
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 3/08/2022

Worst EHR. SCAM. Your patients data will be taken into hostage

Stay away from them.

Dr. Chrono is Worst possible EHR in many ways. Below is actual part of Email they sent to us regarding data transfer.

Hi Dr.
The last invoice to be paid to finish the contract came out on Aug. 7, you won't be charged going forward.
Here are the options for getting your data out of DrChrono:
OPTION 1
Maintain read-only access to your existing DrChrono account. This will allow you to still log in any time, any where and access your patient information. This option only requires you to sign an annual read-only access agreement with DrChrono for a small fee of $50 per month. This can be paid out monthly or you can prepay and not have to worry about the bill for another year.
OPTION 2
Use DrChrono’s manual export features. With this option, you are able to export a zip C-CDA file of your patient list. You can also export your patient demographics as a .csv file. For clinical notes and uploaded documents, you will need to export individually from within each patient’s file. There is no fee for this option but you will only have your 30 day notice window to complete your own export. Here are some support articles that provide more information about the manual export features:

Pros

User interface loos pretty and enticing. That is all. Nothing else.

Cons

Extremely buggy and slow. ICD and CPT codes does not accept synonyms. It only accepts exact wording of used in original CPT and ICD-10 code. I had to use google all the time to find appropriate codes to put in the charts. Takes double the time. Billing is horrendous. No way to track if payment is received and processed. When more than thousands of payments are hanging, it becomes impossible to track anymore. Finally I had to decide to stop using and give up tracking the account receivable and give up insurance payment all together for many months. It was worth to give up months of work than further loosing and not being able to collect anymore. Lessons learned in hard way.

Finally, when I moved to different EHR after using Dr.Chrono for 4 years, they refused to transfer patient data. Instead, they told us to manually open and download individual items from patient charts or pay them $50 per month for read only version. The new EHR company contacted them to work through, they refused all the cooperation. One year later, I still did not receive any patient data. I complained to Better Business Bureau. I am taking legal action against them now.

They will take patients information as hostage. STAY AWAY. These are scammers.

Louis
  • Industry: Hospital & Health Care
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
1

2.0
Reviewed on 28/09/2020

Buyer Beware!

I find their business practices shady, customer service says they will respond within 24 hours, which usually took 2-3 days. The business side doesn't care about their customer, they just want your money.

Pros

I thought the scheduling was the easiest part of Dr.Chrono, but that doesn't compare to how money-hungry the company is.

Cons

Prospective customers should know that while it is state law that the doctor maintain the records for a certain number of years, that if you decide, like I did, to leave DrChrono, they refuse to give you future access to any of your medical records. Once my subscription expired they locked me out of the entire system. There was no way to look up any record that I had written. When I mentioned this to the account rep that by law we are required to maintain record for a minimum of 7-10 years he said “you just have to sign up for another year, and pay in full, if you want access to your records, otherwise you are locked out of all of it." I find this practice, along with many of the DrChrono business practices, very suspect. They use ’strong-arming’ techniques to get you to sign their contract. Once you have a signed contract they can ‘at-will’ raise your subscription price. As the rep told me “our board of directors want to see more revenue coming in so they have decided the new prices, and they take place immediately.” They promise you iPads and discounts on your subscription in exchange for reviews, testimonials, and referrals. When you give them the aforementioned review—as I did above—and referrals they claim you didn’t give the referral or review (even though you have to provide them the link to the online published review) so that they don’t have to provide the promised iPad or subscription discount.
This company operates on a bait-and-switch policy. Stay away!
Dr. Loui

Alternatives Considered

Jane

Reasons for Switching to DrChrono

I left Dr.Chrono for Jane App and Jane has been a wonderful experience.
David
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
1

1.0
Reviewed on 11/12/2019

BEWARE this company. HORRIBLE service. Terrible contract.

Absolutely horrible service. They're GREAT during the sales process (of course), and they were initially helpful in setting it up, but they very quickly cut you off from regular support and try to charge you hundreds of dollars for support. We were a new company, not ready to implement all features immediately, but when we got around to being ready to implement additional features, they told us that our support period had ended and it would now be (if I recall properly) $150/hr for support. There is NO phone number to call. Their ticket/email service regularly failed to answer questions, or answered completely different questions than we had asked. They took several days (or even weeks) to send canned responses that did not address the questions, which then required us to write back, which then took MORE time for them to respond, and then they would respond with fairly useless answers or just "sorry, our product won't do that, but we'll pass it on to our engineers for possible future additions."

If you make the mistake of signing on with this company, READ THE CONTRACT VERY CAREFULLY. If you start out on a more expensive plan and decide to downgrade, THEY WILL CHARGE YOU THE HIGHER RATE FOR THE ENTIRE YEAR. Cancel early? CHARGE YOU THE WHOLE YEAR. Terminate a provider? CHARGE YOU FOR THE WHOLE YEAR. We hired an NP in January. They renewed the contract in August. We terminated him in December. They want to charge us for his account until next August.

Pros

It has a visually pleasing interface. There is otherwise very little about this software that I like. I have wanted to switch systems almost since we signed on, but it's such a hassle to switch EHRs that I've kept using drchrono despite hating the product, the company and their horrible support. I've finally reached the last straw, and we are going to switch.

Cons

Almost everything else. Almost every time I wrote to the company with a problem, their answer (when I finally got one, which takes forever) was initially to blame me and my staff, followed finally by an admission that we weren't doing anything wrong, but that their product didn't currently have those features or didn't work that way. The way the product works also puts you at very high risk for data loss, which has happened to us multiple times. There is no local storage of the data, so if you lose internet connectivity after writing a big section of a note, your changes will all be lost. This, of course, is a stupid way to design EHR software.

Alternatives Considered

eClinicalWorks, Practice Fusion and Praxis EMR

Reasons for Switching to DrChrono

The interface looked user-friendly. It's Mac friendly, and we're a Mac-heavy office. Support *seemed* good during the sales period; support rapidly went downhill after the sale was made.

Response from DrChrono

We are very sorry to hear about your experience! Our account manager looks forward to connecting with you so that we can resolve these issues and clarify any misunderstanding. We are also committed to investing more resources in designing new products and technical features that will enhance the provider experience. Thank you for your feedback!

Replied 17/12/2019
Hamid
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
2
Ease of Use
2
Customer Support
2

3.0
Reviewed on 12/05/2019

Spiraling down

I think DrChrono needs to get their act together and address critical issues. To constantly asking customers to add "suggestions" in the "community" page as a deterrence from addressing real problem gets old.

Pros

It is 100% cloud based and ability to use iPAD

Cons

After DrChrono 10 years of service, you'd expect certain abilities to be fully functional.
- Filing claims is a nightmare. Every time we load up the CPT codes, i get ERROR SAVING and then we have to start all over again. We spent the last 6 months asking for resolution, no luck. They say we are the only one who has that problem. It is cloud based, not sure why it would be on end when 4 different computers in 3 different zip codes give the same error. Every claim has to be redone over and over before we get through.
- They don't have any trouble charging the credit card monthly, but we have asked to speak to a manager numerous times, and six month later, we still don't seem to get one to call us back.
- When you batch a claim before SUBMITTING to insurance, the CASH patients are mixed with the insurance ones, making it exhausting to filter through one by one. They don't have the ability to separate the two. Other EHRs we used didn't have that issue.
- They don't have the ability to FLAG you when you do not meet the minimum time requirements on certain modalities. Other EHRs would flag you before you sign off the notes.
- Certain important features available in the Desktop are not in the ipad or iphone, the most basic one of sending a prospective new patient a link to get onboarded.
- A lot of ERRORS when doing real time eligibility checks, we constantly have to reach out and ask them to fix it.
- These are just few of the long list of issues.

Response from DrChrono

Hi Hamid,

Thank you for your feedback. We do appreciate you taking the time to submit software feedback to us, and our engineering team is actively looking into your requests to ensure we can make these changes. However, since our software is cloud-based we are not able to make changes on a global scale without thinking of all users. Your account manager has also had consistent calls with the main provider from 12/2018 to 3/2019 and a call scheduled with you this week which your team was not able to attend. Please let us know when we can get in touch. Regarding your feedback for the iPad vs desktop functionalities, please note that due to various back end reasons there are limitations that each device offers thus there is a discrepancy between the tools. However, since this is a cloud-based software please note that any information entered within the devices will automatically be visible.

Thank you for your detailed feedback and we look forward to speaking with you!

DrChrono Team

Replied 4/06/2019
Kofi
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

3.0
Reviewed on 2/05/2018

Good but could be a lot better

Pros

1. It has a very elegant and eye pleasing layout which is the main reason I believe I tried this software. Navigating through the system is overall intuitive and generally easy to use.

2. It has a great functionality with the IPAD and that is why it has been awarded the best system on the IPAD. I don't even use my lap top to see patients. I use my iPad and then I supplemented this with my lap top. Most functions that are done on the laptop can be done on the iPad. This includes setting electronic prescription. In fact, some things are better done on the iPad such as reviewing the records and chart.

3. Electronic prescription is easy.

4. The system has a great fax capability with ability to fax almost from any screen and to fax most documents.

5. Dictation: The interface with dragon is decent although could be better compared to other EMR. The M-mode dictation that comes with the program is great. While the recognition is slightly below dragon, the M-mode dictation has the advantage of being portable as it is used with the iPhone are iPad. The downside, however, is that he cannot be used on a laptop. However, I really like the M-mode feature and use this more than dragon.

6. Cloud base which can be accessed from anywhere where there is internet and from most devices. ( It cannot be accessed from none appple Smart devices - Smart phones or tablets).

7. Notes and documents are automatically saved in an external third party cloud base ie BOX. This is actually a very good feature as a backup to have a access to our clinical notes and documents. This is of vital importance in cases where access to drchrono is not possible such as going to another system. The downside to this, however, is that certain parts of the chart (phone messages or email messages for example) are not stored in this third party system

Cons

1. Lack of awareness of what a true legal chart is: As much as I like this system, this is the main reason why I may have to leave and find another system. They are totally clueless as to the difference between what a end-user sees in the software and what the complete chart looks like when requested from an outside source. There is a huge difference and the company do not appreciate this difference. If an outside agency (DEA, medical board or an attorney) ask for the complete medical records, the clinical notes and documents stored at the BOX account can be easily exported. However, communications between you and the patient by phone or email are not stored in the box account and not included in this information. When I have spoken with them about this, they inform me that I could simply print each phone or email encounter. This however is completely ludicrous - as in supposed the patient has 100 phone or email encounters.
For unknown reasons, in refilling the same medications from visit to visit, it simply takes it out of the medication list that is generated in the complete dictated notes. This gets very confusing especially for an outside agency that is reviewing the chart. Its is completely confusing as to what medication the patient is taking at the time of the visit. For example, if I have a patient who is on OxyContin 80 mg twice a day, gets a refill on this medication, it takes it off the medication list in the completed dictated note. This creates mass confusion. The way it appears in the signed completed note, is as if this patient was not on any opioids at all, but then all of sudden, I prescribed them a very high dose of 80 mg OxyContin twice a day. (This would be malpractice). This creates absolute confusion especially if my chart is being reviewed by the medical board or the DEA.
Furthermore, the signed dictated note does not include the number of medications prescribed. So for example in the case of this person who was getting OxyContin 80 mg twice a day, the note does not include that the total count of the prescription given such as #60 or #480. This makes a difference to a DEA offcer who is reviewing the records. Again, when I have discussed this with drchrono, they simply state that review of the medication history in the software can tell this information. However, they do not recognize that the only thing an outside chart reviewer has access to is signed clinical notes and not the complete electronic medical records. Again, this shows that they are clueless about difference of what the software end-user sees and what an outside reviewer has access to.

2. Templates are still in their infancy and generally they are limited compared to other EMRS.

3. Customer service: They responded very quickly to support tickets. Generally, if there is an major system wide issue it get results rather quickly. For other issues, it tends not to be resolved in a timely fashion or not at all.

Response from DrChrono

Hi Dr. Doonquah,

Thank you for your feedback. We appreciate the list of product features that have been working well for you. We are very proud of our award winning cloud-based EHR platform. As for the challenges you’ve mentioned, I would like to clarify some of the points that you may not be familiar with below:

Phone call logs: You do not need to print/download each phone call to log it into your box account. You can print a full record of communication by patient in the patient communication report (under reporting tab). Once this is created you can upload it as a document for it to sync to box or manually include it as an additional document. Your account manager will reach out to show you.

You mentioned DrChrono templates are limited but the flexibility and customization capability of DrChrono EHR is one of our core strengths compared to other EMRs. We’ve heard many compliments from both big and small practices how powerful they are and the type of productivity boost our templates bring to their practice. I see that your practice is not currently utilizing our template capabilities to its full potential and that can be easily resolved by our account manager. If you have an ideal template you would like to have in the system we can absolutely build it out for you! Additionally we have released many new template features such as charting by exception, which allows you to set default settings on the template and you can then chart the exception rather than the rule. I also see you do not have any templates set as persistent. This setting can be applied to any template and makes the information charted persist from one visit to the next. Many providers find this to be helpful especially if they frequently copy/paste the same notes.

Thank you for your feedback on our customer service. We do take all of your feedback very seriously and we want to assure you that we have invested many new resources into our customer service team and plan to make many changes to improve our support. Your account manager is always a good resource for product related questions so you are using DrChrono to its fullest potential. She will reach out to you to schedule a call and answer any questions you may have. She will also provide product demonstration and be able to review how you are using DrChrono EHR.

Regarding the medication refills, please note I have escalated this to our development team. We appreciate your feedback. DrChrono is known for our agility in product enhancement and we are always looking to improve our EHR quickly and frequently unlike other EMRs that take a long time to upgrade their system.

Thank you for your detailed feedback and we look forward to speaking with you!
DrChrono Team

Replied 14/05/2018
Gregg
  • Industry: Medical Practice
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
1

3.0
Reviewed on 1/06/2016

Dr. Jekyll and Mr. Hyde

Pros

It is nearly a one stop shop bedside tool for a busy outpatient surgical center. Consent and Data entry is pretty easy. Creating our own templates for nearly the entire process was essential, and we were able to do that with very little help. It's fairly intuitive. There are definitely downsides to creating your own templates (see below). The ability to draw notes and fax notes is excellent, and improvements in fax documentation and signing is indicative of how they try to constantly improve. The different tiers of service offers a slightly clunky fit, though overall it is pretty decent given the fact you mainly have to choose the feature they lay out at each tier of service. Also, there are on line instructions with video for many features, but they often have outdated videos and it's hard to distinguish. They should label each version with the VERSION of Dr. Chrono to which they are doing the training in order to avoid wasting time. The set up is easy. Help for the initial set up is good. They offer good training.

Cons

SERVICE. I can't stress strongly enough how variable the service quality is. There is no way to contact them other than email. You cannot call them. They call back at times when either I'm busy, or after hours. It's as though you can't get anyone or worse since they are at arms length. It makes it VERY difficult to deal with a complex problem. I am more that willing to pay extra for better service with a "phone line" or "hot line" to call. This has been rejected. I don't know why. I find it a poor way to run service for an EHR company.
RELIABILITY: This is a real problem. There are so many breakdowns, inability to use the notes, slow service, etc. We increased our internet speed at work to 15G and it didn't really help other than increase speed when it is working. I do recommend a higher speed as the data is fairly intensive which is a plus for DrChrono - they can accomplish a lot. But the breakdowns have forced us to use paper charting on many occasions. A very recent example is that we could not view a complete not from the iPADS. We could from the computer, but that is NOT how we function, nor should we be expected to function that way. It was resolved in a few hours. The very next day you could not view notes from EITHER the iPAD or the computer. Other issues were consent forms simply dropping off the consent list on the iPAD or being put in reverse order. After many emails, they finally admitted there was a problem. Also, the back and forth creates poor communication when you get a request to take a "screen shot" of a problem that occurred a few days ago. Even then, you are lucky to get an answer other than "we are looking at this".
SALES: Pretty darn good. Just wish they added a service package with a phone line/hot line.

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