--- description: Review of CloudNine Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CloudNine | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Investigation Management Software](/directory/4635/investigation-management/software) > [CloudNine](/software/130270/cloudnine) # CloudNine Canonical: https://www.softwareadvice.co.nz/software/130270/cloudnine Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/130270/cloudnine?page=2) > CloudNine is a cloud-based eDiscovery platform that assists professional services, law firms and information technology organizations to find, store, review and create legal documents. The solution includes preservation analysis, compliance and review automation functionalities. CloudNine helps legal teams with collections, cleaning, review and analysis of data. The solution also automates manual tasks in production and privilege logs. Legal experts can upload documents to the cloud after document creation for easy access. CloudNine fulfills compliance requirements of ISO 27001, SSAE 16 Type II Audit, PCI DSS, EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield Framework for data security. The pricing is on a monthly subscription basis that suits individual users as well as large enterprises. Support is provided through an online portal, a knowledge base, email and phone. > > Verdict: Rated **4.8/5** by 52 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 52 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CloudNine Discovery - **Founded**: 2002 ## Commercial Context - **Pricing model**: Per User - **Pricing Details**: CloudNine offers a simple and comprehensive pricing approach to provide clients with flexible and affordable options to easily integrate CloudNine into their business planning and budgets. CloudNine offers two pricing models for users: 1) Flat Fee (Usage Based Subscription) with unlimited upload/processing, unlimited exports, unlimited databases, and unlimited users. 2) Pay-Per-Use (Usage-Based By GB) with reasonable price options and unlimited databases and unlimited users. There are no hidden fees. Full pricing available on request. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Access Controls/Permissions - Archiving & Retention - Audit Management - Collaboration Tools - Commenting/Notes - Compliance Management - Document Classification - Document Storage - Full Text Extraction - Full Text Search - Indexing - Keyword Search - Metadata Extraction - Projections - Topic Clustering - eDiscovery ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Investigation Management Software](https://www.softwareadvice.co.nz/directory/4635/investigation-management/software) ## Related Categories - [Investigation Management Software](https://www.softwareadvice.co.nz/directory/4635/investigation-management/software) - [Electronic Discovery Software](https://www.softwareadvice.co.nz/directory/4517/ediscovery/software) - [Legal Document Management Software](https://www.softwareadvice.co.nz/directory/1392/document-management/software) ## Alternatives 1. [Everlaw](https://www.softwareadvice.co.nz/software/20195/everlaw) — 4.9/5 (87 reviews) 2. [Nextpoint](https://www.softwareadvice.co.nz/software/41155/nextpoint) — 4.4/5 (234 reviews) 3. [Lexbe eDiscovery Platform](https://www.softwareadvice.co.nz/software/140827/lexbe) — 4.6/5 (60 reviews) 4. [Relativity](https://www.softwareadvice.co.nz/software/152203/relativity) — 4.2/5 (57 reviews) 5. [ArcTitan Email Archiving](https://www.softwareadvice.co.nz/software/233098/arctitan-email-archiving) — 4.7/5 (20 reviews) ## Reviews ### "Incredible Product" — 5.0/5 > **Verified Reviewer** | *15 August 2019* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: I am a heavy user of LAW PreDiscovery, the endless things that can be done in this product. > > **Cons**: I really don’t have anything that I dislike about them\! > > Incredible support team ----- ### "CloudNine LAW" — 5.0/5 > **Taoheed** | *17 September 2024* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: The support is excellent. Cloudnine support has helped me through many a problem in a timely fashion, their knowledge of the application and the speed to resolution is outstanding. With most products, the support dictates the overall user experience, and I must say, I am very happy with the Cloudnine LAW, thanks to the support team. > > **Cons**: Nothing comes to mind at the moment, however, my experience has been good. ----- ### "Experience" — 3.0/5 > **Robert** | *13 June 2017* | Legal Services | Recommendation rating: 5.0/10 > > **Pros**: Flexable, client service and their knowledge and experience in the space. They where able handle all request. > > I had positive experience with the company . What ever my need they were able to help ----- ### "Concordance databases" — 5.0/5 > **Janet** | *25 May 2023* | Management Consulting | Recommendation rating: 10.0/10 > > **Pros**: I find Concordance to be the easiest program for creating, updating, and searching databases. I love the fact that I can save a 'snapshot' of my work so I am not duplicating my efforts. The searches I did are listed right there. If I am in the midst of reviewing a large search, the 'snapshot' returns me to the last document I was reviewing in the search. It's great\! The ease and swiftness of tagging documents far exceeds my expectations. It is easy to sort documents by date order. > > **Cons**: I am thinking hard about what I would change and I can't think of anything at this moment. > > I have been very pleased with my experience. The support team has also always been very helpful despite the fact that I can't screenshare. We figure it out\! ----- ### "CloudNine Review is the Solution for Document Management" — 5.0/5 > **Gail** | *9 May 2023* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: CloudNine was very easy to transition to (from Concordance). It is much more user-friendly and intuitive, especially when uploading new documents and productions. > > **Cons**: The only negative I have with CloudNine is the user's inability to change the background coloring. When working for hours at a time on document productions a change of color would relieve eye stress. > > CloudNine has been a positive change in our law firm. The technical personnel are responsive and ready to assist. They provide excellent training and, even when an issue gets complicated, are willing to assist so we meet deadlines and our productions are complete. All personnel we have dealt with have been professional and knowledgeable. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/130270/cloudnine?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/130270/cloudnine) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data