ECLIPSE

Pros

This was installed at the office that I purchased. You own the software, but it doesn't really work well unless you pay the annual fee. Once the macros are set up, you can enter a note quickly. The reports were decent. Integrates cash practice and cc processing.

Cons

Cost is my number one objection. I didn't like the billing portion of the software either. It's time-consuming to set up the macros. Doesn't feel very intuitive. Remote backup is extra.

Pros

ECLIPSE is a complete medical management software that helped me and my work team a lot. The positive points that I personally highlight the most is that it complies with HIPAA requirements, which guarantees the privacy and security of patient information, as well It features robust patient record management functionality, allowing healthcare professionals to efficiently store and access records, and this goes hand-in-hand with the ability to schedule appointments and manage billing. And finally, its multi-location function that allows medical practices to manage operations in various locations, facilitating collaboration and coordination between the offices of the company in which you work.

Cons

As a first negative point I can say that learning to use this software must be complicated like any other, but there is not much help information about it. And as a last negative point is that the customization of the system is not very extensive and complete to fully satisfy the needs of the company.

Alternatives Considered

Reasons for Switching to ECLIPSE

Pros

The transition and training was very smoothe from our previous EHR and very well managed. Our sales rep, Laura Davis, was AMAZING, and has continued to be for 3.5 years, often acting as support and helping troubleshoot problems. The system is highly customizable, has great alerts, and as a comprehensive system should have allowed streamlined workflow.

Pros

Macros!!!! I wish I made the switch long time ago. My new patient exam note takes as long as my daily treatment note used to take. It is efficient, bullet proof and so easy to use!

Cons

I wish we could be in a chart at multiple stations at the same time.

Pros

The EHR full body template is quick and easy to use. Once I customized the macros I can get a fully complaint and unique E/M note done in 5 minutes or less and a daily treatment note done in 30 seconds. Eclipse support helped me all the way.

Cons

I don't really have any problems with the software at this time.

Alternatives Considered

Reasons for Switching to ECLIPSE

Pros

the patient intake. like i said earlier, its super easy to get through and all the fields needed are right in front of you.

Cons

the initial start up was a little tricky, but as its used more and more the easier it gets

Pros

It does everything my practice needs in one program.

Cons

There's nothing I can think of that I don't like about it

Pros

The notes are customizable. It makes documenting patient encounters easy. The full-body encounter makes the daily soap and new patient encounters quick to document.

Cons

The reports of the practice statistics could be better. Such as knowing the lifetime visits for each patient or provider.

Pros

It works for basic functions. No frills.

Cons

The technical support for this product is the worst I have seen in 30 years. There is only one person doing tech support and he seems to take great joy in letting you know how stupid he thinks you are. He managed to make our office assistant cry and closed a case because he thought the issue was resolved. Stay as far away from this product as you can. The product itself uses a Windows 3.1 interface along with a dongle for software protection which requires you to have a computer with a com port which in this day and age, is archaic. That and you need to share your whole hard drive to even get the product to work. I am going public with this after trying to contact the founders of the software and getting no response from them so that should tell you right there that they don't give 2 cents about their customers.

Pros

I use the ECLIPSE Software daily at my company, I've had this software for 2 years and I just love it. ECLIPSE makes the billing proces very easy for me and my employees, with this software i can also schelude consults and many more, the EHR (electronic health record) its one of the best thigs of the software the doctors in my company love it, this also has an extensive alerts system that is very helpful, the security features saved my company once from a fire, for this and many other things ECLIPSE its a must have in my company.

Cons

There is nothing negative from my point of view! If you had to improve something that would be your system of notes sometimes there are failures to save certain notes and that can be annoying however this happens very rarely but it would be good if they fix it

Pros

There are several things that Eclipse does nicely. Let me start with handling the finances: When set up properly, Eclipse clearly shows at a glance how much a patient owes totally and how much they owe for the current visit. Entering payments is simple, and payments get applied to open bills (if set up to do that), or payments can manually be applied to a specific bill. Financial reports are easily created; aging reports, unbilled charges (I personally love this feature), practice stats.

Billing: Claims are easily created, whether printing a paper claim, or electronically billing. Reprinting claims is simple. Patient receipts and patient bills give nice flexibility of what to include or exclude on the bills.

Eclipse handles insurance authorizations nicely. They call them "conditions", and this prevents the office form entering a charge if you are over on visits or beyond a certain date.

Entering new patients has been simplified when entering a family member by allowing the user to copy info from another patient's file. We have a lot of families and this is a great time saver, as well as avoids data entry error.

Eclipse is quite comprehensive and there is just too much to cover and not enough space or time here.

ICD 10? No problem... Eclipse has a built-in crosswalk from ICD 9 to ICD-10. It will be a smooth transition thanks to Eclipse.

Just one more thing, Their support is super. Although sometimes it requires leaving a message and waiting for a return call, the technicians are extremely knowledgeable of the product. The few times that I had some "unusual" experience, the technician did their best to reproduce it at their end to guide me to a resolution.

Cons

I personally am not thrilled with the EHR/Encounter portion of the software, although I have several friends that are extremely pleased with it. I have seen some printouts from other Eclipse users, and it's not bad.

Pros

I love that it is use friendly, dependable, accurate, reliable, fast paced but most important provides the stats and reports within seconds. I own an operate a full service billing company and I have used this company for 19 years and can honestly say the very best of it comes from the hands on customer service. I don't have to call often, but when I do they all "team-up" and fix the issue...even logging in and taking over. I absolutely LOVE the team of tech support and cannot thank them enough for the great years of service. I hear so many horror stories with no call backs when issue arise other companies. I can know if I call, I will get a return call and it will be resolved. They always know exactly what to do and make me that I can put all my trust in them with my systems.

Cons

Wow, this one is a hard question. If I didn't like something I would change...so, I love it!

Pros

Support, the videos online and the phone support are great. Answer quickly and don't speak down to you.

Cons

Can't leave SSN or DOB empty. Sometimes patients don't want to give out. Also when printing a bill for the patient, lose history, it date printed changes to most recent date so you can't see that you have billed the pt twice.

Pros

I have been using this software since 1997. I have been a biller since 1988. I had used several different types of billing software and find that Eclipse is the best for my needs. There are cheaper out there...but you get what you pay for with support and the ability to do what I want

Cons

Whenever I find something that I'm not thrilled with...eclipse has then changed it and updated so that I no longer had an issue.

Pros

The gentleman I spoke with was very helpful and knowledgeable. He was able to walk me thru adding the new user installation. He also helped with the daysheet issue I was having trouble with.

Cons

the only complaint the Dr. has with this software is in the document/encounter section. If someone changes insurance, can't pull over their encounter information. always has to do everything over in the new case. gets very frustrated about this (and has inquired about ChiroTouch because he heard the documentation is much easier).

Pros

Affordable, customer support will always return calls. We already know how to use it so we are very familiar with the software

Cons

Not very EHR friendly, it has limitations on EHR notes and they only have one vendor they can work with as far as credit card processing and their rates are high.

Pros

There are lots of features. The book work side of the program is complex but accurate.

Cons

There is a lot of customizing that needs to be done, however, once it is done, taking notes is a breeze.

Pros

Easy to use, great support from the help desk, affordable, continuously upgrading based on current guidelines.

Cons

Some pre-sets are not customizable and two users cannot be in the EHR simultaneously for SOAP note taking.

Pros

Great support. The program allows you to use it to the level that you need or desire. I appreciate that.

Cons

The program itself has a lot of steps to perform some actions. The EHR is not easy to use. It needs more point a click on to diagrams rather than writing.

Pros

This software packs alot of features, you won't need any other software to run your practice. It is geared specifically for the chiropractic practice which gives you all the features you need and not alot that you don't. It is very user friendly and intuitive in design. Can honestly not think of one bad thing to say about Eclipse. If you do need help support is phenomenal, always friendly and very quick to help with any problems.

Cons

There is nothing I don't like about this software

Pros

My favorite is the ease of use and that the Eclipse EHR is easily customizable.

Cons

I am able to easily send password-protected emails from the ledger section of Eclipse but it takes multiple steps for me to send password-protected emails from ChartSentry.

Pros

It's easy to use. [SENSITIVE CONTENT] is amazing he always helped me with any questions pertaining to the SOAP notes or narratives. He's also very patient. I thank [SENSITIVE CONTENT] for his help over this past weekend at the FCA convention when he took about 20 minutes of his time to make sure I was able to do my SOAP notes on Monday.

Cons

I have bot encounter any issue with the software that the tech has not been able to help with .

Pros

A stable system with very few bugs.
Easy ledger.

Cons

Not cloud software--you need to back up the data frequently. I heard it provide the cloud backup now.
Medical chart is not easy to use and hard to customize.
Customer service is slow and often unavailable.

Pros

The biggest Pro is the outstanding service. Anytime I or my staff have to call we are always greeted with your friendly staff & always receive resolutions to whatever issue we are encountering. The program is user friendly and Eclipse has always stayed on top with updates. In our ever changing insurance environment this is essential. The value for money is also a plus!

Cons

I keep coming back to this section (Cons of program) and seriously can't think of one that would justify listing here. There are always issues that crop up, but that usually has to do with some change in insurance and it requires Eclipse to create a work around, but that isn't a con on Eclipse's part.

Pros

I like the feature set of Eclipse PM, it has covered vast number of features used almost regularly. Also customization makes it very flexible.

Cons

The price of the tool is a bit on higher end, rest it works very fine.