About Bitrix24

Bitrix24 is an online workspace for small, medium, and large businesses. It features over 35 cross-integrated tools, including CRM, tasks, Kanban board, Gantt chart, messenger, video calls, file storage, workflow automation, and more. Additionally, Bitrix24 includes an AI assistant located throughout the product to further enhance your productivity and streamline your workflow. Switching to Bitrix24 eliminates the need to be subscribed to a bunch of different SaaS solutions. You get all you need in a single package — all at a flat rate. With over 15 million users, Bitrix24 is one of the most popular business software solutions in the world. Bitrix24 is a client management solution that provides a platform for businesses to organize and track interactions with potential or existing clients and partners. The software allows users to log and manage client interactions, capture and store lead data, generate sales reports and perform segmentation of target audiences. Leads received from a user’s website (for example, from an order or feedback form) can be fed directly to the CRM. Users can then create message templates, send individual or group emails to leads and contacts, capture notes on client interactions, schedule meetings and assign tasks. Users can create personalized invoices for clients by automatically inserting client information and sending them directly to the client's email address. Bitrix24’s sales funnel functionality offers an overview of sales transactions in progress and their respective stages. With the sales dashboard, sales agents can see how many deals they’ve won, how many clients haven’t been invoiced yet and an agent’s rating in comparison with other sales team members.
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Bitrix24 pricing

Bitrix24 has a free version and offers a free trial. Bitrix24 paid version starts at US$61.00/month.

Starting Price:
US$61.00/month
Free Version:
Yes
Free trial:
Yes

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Bitrix24 Reviews

Overall rating

4.2
Write a Review!

Feature rating

Value for Money
4.2
Functionality
4.3
Ease of Use
4.0
Customer Support
4.0
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All Bitrix24 Reviews

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924 reviews
Tichaona Redemptor
Tichaona Redemptor
  • Industry: Printing
  • Company size: 2–10 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
2
Ease of Use
4
Customer Support
3

4.0
Reviewed on 9/02/2024

Digital business enterprise.

Exciting and mostly informative with all features

Pros

Bitrix24 often allows users to customize project workflows and set granular permissions. This flexibility enables organizations to tailor the platform to their specific project management needs and control access to sensitive information.

Cons

too many templets that has been used by other users of the platform

Alternatives Considered

Upbase and Basecamp

Reasons for Choosing Bitrix24

Checking more project management tools that can assist business.

Switched From

Upbase and Basecamp

Reasons for Switching to Bitrix24

Automatically Growing Client Database: Whenever you receive an email, phone call, or message from a new contact, Bitrix24 can automatically add them to your CRM contact list. This ensures that your contact base keeps growing as you interact with clients

Response from Bitrix

Thank you for taking the time to leave a review. It's great to know you find the platform exciting and informative, and we're pleased that the automatic growth of your client database through our CRM has been beneficial for your business. Your decision to switch to Bitrix24 for more comprehensive project management tools is valued, and we're committed to supporting your business's success.

Replied 24/04/2024
MArco
  • Industry: Telecommunications
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 22/10/2024

Bitrix CRM

It was good. i use it every day as my CRM software.
It help me manage customer needs

Pros

First that it has a free version to try and understand before buy it.
Secondo, the fact that is a really good SaaS software, in just a minute you can deploy a CRM :)

Cons

Interface is a little too complex and colorfull.
it has few personalization option for me

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Marco! We look forward to continuing to support your firm's growth and success.

Replied 25/10/2024
Federico
  • Industry: Arts & Crafts
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
4
Ease of Use
1
Customer Support
3

2.0
Reviewed on 31/10/2024

Take a good look around before falling on Bitrix

I am forced to use it in my company, but basically we only use CRM and internal messaging. Other ERPs that I have studied and that I use for other projects are much more intuitive and immediate.

Pros

It's fair to say that in its free version it still has enough usable features.

Cons

The usability, the layout and graphics settings and, in general, the user experience that requires a very long learning curve. The entire platform system (colors, positions, fonts, notifications...) is baroque and the functions are not at all intuitive.

Response from Bitrix

Thank you for taking the time to share your thoughts and experiences with Bitrix24, Federico. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

Replied 8/11/2024
Christopher
  • Industry: Logistics & Supply Chain
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
3
Customer Support
5

3.0
Reviewed on 19/09/2024

POV Review on Bitrix24

Generally, I like it only for the functions that I really use and need, but really, I feel the pricing is a rip-off.

Pros

Open Channels and messaging integrations with mostly all social media platforms and the website builder.

Cons

I don't like the fact that I am forced to take and pay for plans that I don't even need most of the features simply because they are not applicable to my business operations. I hope that we can be allowed to tailor fit our plans so I can only select the features that I need and what I really use. I feel like I am wasting the value of money I pay because there are lots of features that I really don't need and don't want to use. I also hope that the Forms can be as diverse and customizable just like CognitoForms which is what I use for customer orders, I can't use the Bitrix24 Forms because it doesn't have the kind of flexibility of CognitoForms. CognitoForms is far more superior in this area.

Alternatives Considered

Salesforce.org Nonprofit Cloud, Asana and Operations Hub

Reasons for Choosing Bitrix24

Doesn't have Chat/Messaging integrations like that of Bitrix24.

Switched From

HubSpot CRM

Reasons for Switching to Bitrix24

Actively looking. Once I find a more price-competitive platform, I will switch at the end of my subscription.

Response from Bitrix

Thank you for taking the time to share your thoughts and experiences with Bitrix24, Christopher. We truly value the feedback from our users as it helps us to continuously improve and better serve your needs.

Replied 11/10/2024
Mahe
  • Industry: Management Consulting
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 24/10/2024

Bitrix as a user

I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting , we can even make our daily task and update there , what has been done at that day , it good for tracking . it has mobile access as well .

Pros

I really like about Bitrix24 is at it brings everything together in one place.
we can have chat convesation with teammates can schedule meeting . and it is easy to use .

Cons

Limited time for free version of bitrix 24

Response from Bitrix

Thank you for sharing your valuable insights and experiences with Bitrix24, Mahe! We're delighted to hear that the simplicity and unified platform design of Bitrix24 have met your expectations.

Replied 5/11/2024
Felipe
  • Industry: Staffing & Recruiting
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
3

3.0
Reviewed on 6/10/2024

Not the best CRM, but simple and not expensive

Pros

It is very simple to use, it has a lot of options but doesn't feel heavy

Cons

The UX is not the best, sometimes It takes some time to understand where the things are/

Response from Bitrix

Hi Felipe! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Replied 11/10/2024
Connor
  • Industry: Nonprofit Organisation Management
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 28/10/2024

Keeping everything in the same place; tasks, tools and teams.

Proven game changer tool for empowering team meetings to be more productive and professional.

Pros

I liked Britrix24 due to its simplicity, flexibility and power. It gives a clear view of who's doing what and what needs to get done. It keeps tasks in order, deadlines on track and team members aligned.

Cons

It is not desirable that changing pertinent information in the application can only be done by me as the administrator, this delayed most my work.

Response from Bitrix

Hi Connor! Thank you for sharing your positive experiences and constructive feedback about Bitrix24. We're here to support your continued success with Bitrix24 and are keen to make your experience even better.

Replied 6/11/2024
Djaffar
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
2

5.0
Reviewed on 30/10/2024

Best tool for collaboration

Very nice experience. We recommanded this product to many friends.

Pros

CRM, collabortive tools and continous improvment and innovation

Cons

In CRM some features are slow to load information (like deals)

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Djaffar. We look forward to continuing to support your firm's growth and success.

Replied 7/11/2024
Pawel
  • Industry: Financial Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 28/10/2024

Service company in use of Bitrix

Pros

Really good support and high quality CRM with many advanced options

Cons

Took time to learn but it is worthy, It makes me work of 3 people

Response from Bitrix

Hi Pawel. Thank you for sharing your valuable feedback on your daily use of Bitrix24. We look forward to continuing to support your business's growth and success.

Replied 5/11/2024
Damien
Damien
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3.0
Reviewed on 3/10/2024

Bitrix24 was okay but not too impressive

Bitrix24 has its place in the CRM world but there are much better options out there.

Pros

Very comprehensive CRM with a lot of features included.

Cons

A bit too clunky and complex for my taste.

Response from Bitrix

Thank you for taking the time to share your feedback and experiences with Bitrix24, Damien.

Replied 11/10/2024
Nsogbu
  • Industry: Farming
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 13/07/2024

Project Time Tracker: Bitrix24

Tracking time on projects, file sharing and instant messaging.

Pros

Availability of an extended range of features in one place is what I like most about Bitrix24.

Tracking time on projects is automated which saves time for 24.7.

Cons

Bitrix24 barely offend me when using it to send messages and manage projects.

Response from Bitrix

Thank you for your review, Nsogbu! We’re delighted to hear that you appreciate the extensive range of features Bitrix24 offers, especially the automated project time tracking. Your feedback is invaluable to us.

Replied 17/07/2024
Paulinus
  • Industry: Religious Institutions
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/09/2024

New User Bitrix24 Experience

Pros

I use Bitrix24 on a daily basis to coordinate with colleagues on projects via unlimited company communication channels in one place.

Cons

I have never come across even a slight bug on Bitrix24 even though I am a new user.

Response from Bitrix

Thank you for choosing Bitrix24 and for taking the time to provide us with your feedback, Paulinus! We look forward to continuing to support your firm's growth and success.

Replied 2/10/2024
Ewa
  • Industry: Health, Wellness & Fitness
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/04/2024

Employee Scheduling Program

Pros

I like that Bitrix24 offers a lot of features under one roof from employee scheduling, task management, time tracking to CRM.

Cons

I have used Bitrix24 for a long time now and it hardly fail me while using it.

Response from Bitrix

Thank you for your positive review! It's great to know that our platform has been reliable for you over time. We appreciate your trust in switching from other services to Bitrix24 and look forward to continuing to support your success.

Replied 23/04/2024
John
John
  • Industry: Research
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/10/2023

Mastering the art of collaboration in project management with Bitrix24.

Bitrix24 helps us to run our projects more effectively and efficiently by allowing us to come together and work closely as one team. This allows us to put focus on the things that matters to us and the end result is excellent projects. The experience has been outstanding and we are intending to keep using Bitrix24 for forever.

Pros

We always get an upper hand when using Bitrix24 to manage our projects as it brings us all together under the same roof and allows us to work in unison and collaborate effectively. It has good communication channels like instant messaging, video and audio calling and files sharing which makes it easy for us to keep every updated and on the know. Bitrix24 has a good and easy to engage with dashboards which help us to have a unified view over our projects in order to know what has been done and what's pending.

Cons

Bitrix24 has a been straightforward to use product and having not experienced a single issue, i can say it has been giving me a perfect experience.

Themis
Themis
  • Industry: Furniture
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 3/06/2024

Bitrix a collaboration maste software

Overall Bitrix 24 has give us more spare time in order to think about a task and not losing time in useless meetings

Pros

We use it as a collaboration tool across all districts of our company and has helped us a lot by gaining a lot of time.

Cons

For some of users were very difficult to start with that software but after using it many times everythign solved

Response from Bitrix

Thank you for your review and for choosing Bitrix24 as your collaboration tool, Themis! Your feedback about the initial learning curve is valuable, and we’re glad to know that with continued use, your team has found it easier to navigate and utilize the software effectively.

Replied 6/06/2024
Andy
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
0

4.0
Reviewed on 30/06/2024

Worth Considering If Your After a CRM

Pros

Bitrix24 has a ton of features without being to overwhelming. If your after a CRM its worthing spending a bit of time with Bitrix and compare it to other products. I prefer it to Hubspot. It also has many other features including task management, a website builder, worktime tracking plus many more!

Cons

I dislike in their marketing they use the term "Replaces all your current SaaS solutions" how do they know this they dont know what Saas programs I use. Its likely it could replace quite a few but not all of them.

Alternatives Considered

HubSpot CRM

Response from Bitrix

Thank you for taking the time to share your experience with Bitrix24, Andy. We encourage you to explore all the features Bitrix24 has to offer. We believe that with more time, you'll discover even more ways our platform can streamline your business processes and enhance productivity.

Replied 2/07/2024
Cristopher
Cristopher
  • Industry: Environmental Services
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 14/10/2023

I would never do business with this company unless you want to get ripped off.

Horrible mainly due to their integrated channel partner Kala Group Technologies who defrauded me and when I came to Bitrix for help, they were very rude and did not care about the pain I was going through.

Pros

At 1st glance it looks great, like their platform can do anything your businesses needed but it is false adervisting.

Cons

They do not actually manage their own business or customers, Instead, they pass you off to shady channel partners from all over the wold who lie and cheat to take your money. When you complain, they say (we have a no refund policy)

Aaron
  • Industry: Machinery
  • Company size: 2–10 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
2
Features
2
Ease of Use
2
Customer Support
1

2.0
Reviewed on 10/09/2024

An OK ERP platform if you have tech people on staff

After playing around with it for a while, we abandoned it.

Pros

On the surface it seemed to be a good "ERP" for SMEs

Cons

Difficult learning curve, would have had to hire a consultant to set it up.

Response from Bitrix

Thank you for taking the time to share your feedback and experiences with Bitrix24. Your insights are crucial to us as we strive to make Bitrix24 the best it can be for our users.

Replied 27/09/2024
Eileen
Eileen
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/05/2023

Robust project management tool

Bitrix24 is a robust and comprehensive platform for office and project management. it offers a wealth of tools that can significantly improve the efficiency and productivity of teams. I recommend Bitrix24 to other office managers looking for a comprehensive solution.

Pros

Makes it easy to track project progress and assign tasks to team members. Shared calendar feature and automatic notifications ensure that everyone is aware of deadlines and priorities. Bitrix24 encourages collaboration among team members through chat features, video conferencing and the ability to share files and documents in real time. The platform enables automation of workflows and business processes, allowing office managers to focus on higher-value tasks.

Cons

Although Bitrix24 offers a wide range of features, but some advanced features require paid subscriptions, which could be a drawback for companies with limited budgets.

Jeff
Jeff
  • Industry: Automotive
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 15/05/2023

All-in-one platform, organize daily work and improve collaboration.

Bitrix24 made a difference me unravel issues related to separate whereas working with a few accomplices and colleagues from other cities or nations, I can effectively share and track any assignment related to our company. We utilize Bitrix24 at work for everything, it is our entry to communicate, send records, video calls, chats, it too has numerous highlights and devices for successful CRM, such as the Gantt chart to screen assignments and their advance. We utilize it over all divisions to make strides execution and collaboration. Bitrix24 is making a difference us oversee our lead era pipeline and makes a difference us analyze and venture income from distinctive trade channels, it too makes a difference computerize certain forms inside lead era.

Pros

It is simple to utilize and explore, it is an amazing collaboration instrument that permits you to bunch all your ventures, records, assignments, contacts and messages, I am astounded with the speed and accuracy of the AI (manufactured insights) chatbot that permits you to make errands , reminders and notes with fair some clicks. As a group pioneer, this program has made a difference me organize my group way better and made a difference us get our assignments done speedier. Its interface is exceptionally simple to utilize since it is like our inner social arrange, which makes it energetic and simple to utilize, records and archives are sent and transferred rapidly and video calls are perfectly capable of being heard and see exceptionally clear. The truth that it is within the cloud makes everything effortlessly open and our computer does not get over-burden with data.

Cons

In some cases the program can feel a bit overwhelming, maybe it could be a computer issue or a terrible configuration when installing the computer program, in spite of the fact that it could be a fairly total program, it seem utilize a few other integrative so that everything is within the same program . The client interface is the worst, it is simple to utilize but after you have experience in comparable computer program since it really isn't as natural as I would like. No matter how long you employ it, you'll still conclusion up befuddled attempting to discover diverse alternatives over stages, furthermore the analytics isn't simple to utilize and design.

Rodrigue
Rodrigue
  • Industry: Civil Engineering
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
4

5.0
Reviewed on 17/08/2023

A powerful CRM for your company

Pros

The platform has a highly dynamic interface. You can create and manage workgroups, design websites and online stores, and integrate collected data into the CRM. Task automation is a real plus. Bitrix24 allows you to import and export files. The flexibility of this CRM is unmatched.

Cons

Bitrix24 is packed with features. Getting started can be long and tedious.

Philip
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
3

5.0
Reviewed on 30/06/2023

Why we use Bitrix24

Will not be ale to run my business without it

Pros

Bitrix24 runs our entire operation. From contact management to tasks and communication, all in one system

Cons

Sometimes some bugs do appear, but is manageable

Amr
Amr
  • Industry: Information Technology & Services
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 13/05/2023

Revolutionizing Teamwork

Pros

If you're looking for a robust collaboration platform that can help streamline your team's workflow, then Bitrix24 is worth checking out. One thing that sets Bitrix24 apart is its high level of customization. You can easily tailor the interface to fit your team's specific needs and preferences, which can help improve productivity and collaboration. And with a range of affordable pricing plans, Bitrix24 is accessible to businesses of all sizes and budgets. Plus, with a free option available!

Cons

Learning to use Bitrix24 can be challenging, especially for those new to the platform. With so many features and capabilities, getting the hang of everything can take some time. Although the free program offers many valuable tools, some users may discover that the customization options could be improved. This may be a drawback for businesses that have specific needs. Additionally, while Bitrix24 does offer some integrations with other apps and services, the selection is somewhat limited compared to other platforms.

Ngoc
  • Industry: Investment Management
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

3.0
Reviewed on 23/05/2023

Just review

like i said above

Pros

I don't know, nothing special to me. all I actually like is CRM system is neat, and I can edit my status, name, avatar like a mini socical media flatform, its cute and helpfull

Cons

everything, the most is customer service, we have to PAY MORE to get support for training to use Bitrix? why? secondly, I asked for support (problems happens, ex: Marketing seems missing so we cannot send email to customer...etc), i gotta mail to customer service, lucky me, 3 days no answer. I'm not sure, just because my company have used Bitrix for more than 2+yrs so i gotta go along. If it was me, I would never purchase this.

Henri
Henri
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
2
Customer Support
4

5.0
Reviewed on 22/09/2023

Bitrix24 Review

Pros

The special feature of this project management software is that it includes a messaging function for video calls.

Cons

Too many functions make it hard to get to grips with the software

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