--- description: Review of BPI System Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: BPI System | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Complaint Management Software](/directory/499/complaint-management/software) > [BPI System](/software/127513/qualitech-solutions) # BPI System Canonical: https://www.softwareadvice.co.nz/software/127513/qualitech-solutions Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/127513/qualitech-solutions?page=2) > The BPI System CAPA Software is the key to meeting these challenges and creating highly efficient and responsive business processes. CAPA is a type of management discipline that integrates people, content, and enterprise applications by combining a process-centric and cross-functional approach. BPI System CAPA Software is a process management software that improves visibility and control of business processes through a user-friendly, human-centric solution. The solution encourages continuous process improvement throughout the organization. It manages every stage of the organizational lifecycle, from modeling and optimization to automation, execution, and monitoring. Delivering a better understanding of the business, greater process agility, and a bigger impact on strategic planning results, BPI System’s process management solution allows people to work more efficiently, improving complex process orchestration while also sustaining strategic objectives. This tool allows you to use events, activities, tasks, decisions, streaks, and other elements to quickly create executable, drag-and-drop processes in a 100% web environment. Users can quickly create processes and business rules, add functional roles, create user-friendly interfaces, customize forms, and manage all related content in an integrated way. BPI System BPM solves the challenges of people-to-business interaction using task management and collaborative resources. Users can monitor and gain visibility by tracking real-time processes, using mobile devices such as tablets and smartphones. The Live Dashboards help in making decisions and resolving specific situations. BPI System CAPA software also includes enterprise-level capabilities such as monitoring for business activities and metrics, decision management, document management, quality assurance, system integration tools, and dashboards. It can store process models in a repository with full version control, hierarchical categorization, search capability, and role-based security for controlled access to each model. In short, BPI System CAPA Software delivers process control to the business while allowing IT to change its focus from maintenance to driving innovation. Reduces the number of FTEs (full-time employees) needed to perform non-value-added functions within the organization. Cuts overtime labor costs by automating and optimizing manual tasks, thereby directly reducing outbound cash flow. Significantly lowers the amount of time spent responding to customer inquiries by continuously improving and monitoring customer service processes. Eliminates revenue losses by enforcing rules and processes related to strategic planning mandates. Avoids audit fees by providing a means to quickly create processes to track compliance efforts. Promotes collaboration between IT and business users to document and implement the process. Monitors the performance of individual processes or aggregates and potentially identifies trends. Transforms raw process data into valuable process intelligence to drive strategy and business performance enhancement Increases customer retention rate, reputation, market share, and revenue by improving customer satisfaction. > > Verdict: Rated **4.6/5** by 12 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 12 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Qualitech Solutions - **Founded**: 1996 ## Commercial Context - **Starting Price**: US$5,500.00 - **Pricing model**: Other - **Pricing Details**: Pricing is based on companies web-based or On-Premise needs, and complexity of Workflow needed and User licenses - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Basque, Bulgarian, Catalan, Chinese, Croatian, Czech, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese - **Available Countries**: Canada, Colombia, Germany, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Archiving & Retention - Assessment Management - Assignment Management - Audit Management - Audit Trail - Barcode/Ticket Scanning - Bills of Material - Business Process Automation - Business Process Control - Calendar Management - Case Management - Change Management - Chat/Messaging ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - Chat ## Category - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) - [Supply Chain Management Software](https://www.softwareadvice.co.nz/directory/4250/scm/software) - [Quality Management Software](https://www.softwareadvice.co.nz/directory/420/quality-management-software/software) - [Project Management Software for Small Business](https://www.softwareadvice.co.nz/directory/3618/small-business/software) - [Corrective and Preventive Action Software](https://www.softwareadvice.co.nz/directory/4713/capa/software) ## Alternatives 1. [Wrike](https://www.softwareadvice.co.nz/software/3777/wrike-pm) — 4.4/5 (2887 reviews) 2. [Bitrix24](https://www.softwareadvice.co.nz/software/128326/bitrix24) — 4.2/5 (984 reviews) 3. [Jolt](https://www.softwareadvice.co.nz/software/24851/jolt4) — 4.6/5 (308 reviews) 4. [Jira](https://www.softwareadvice.co.nz/software/4315/jira) — 4.4/5 (15312 reviews) 5. [ClickUp](https://www.softwareadvice.co.nz/software/123064/clickup) — 4.6/5 (4561 reviews) ## Reviews ### "Highly Capable and Cost Effective Business Process/Workflow Management Platform" — 4.0/5 > **Jon** | *9 September 2022* | Food & Beverages | Recommendation rating: 8.0/10 > > **Pros**: - Customer support is world class. Best I have ever seen - Robust utilization; can handle simple or complex processes - The workflow platform allows you to map out a process, implement it, use it, and take steps to achieve continuous improvement. - System is continually enhanced and improved to help customers achieve greater leverage from the system - Can be used for the integration of management systems and standards (but not fully fleshed out for this purpose by the developers) > > **Cons**: - The look and feel could be improved to allow for a more fluid environment. Definitely could be modernized/polished - The workflow building process is not very time efficient. An embedded WYSIWYG workflow editor/form builder would eliminate the time it takes to build a workflow through multiple record testing, etc. - The document management could be improved to allow for a file system, cataloguing, easy retrieval, etc. - Programming language and coding could be updated/enhanced to improve the formatting of records, forms, etc. when printing, exporting, or sharing in other formats outside the platform - There are some tools that are difficult to create in the environment or not available in the environment. Things like risk assessments, criteria fields, etc. Some of these tools are used in processes and it might be valuable to expand the custom fields to include some of these things. > > Realized integrations using BPI - Implementation of key processes required by ISO management systems - Implementation of data capturing paper forms - ----- ### "BPI System - A great company to work with" — 5.0/5 > **Zachary** | *31 March 2021* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: Ability to customize and create workflows Ability to assign steps to individuals or groups Ability to Auto Archive after closure Auto numbering capability based on Workflow name, Year and number created to have unique identifiers for each. Real time reporting > > **Cons**: Current Trending capabilities - enhancements are coming in newer revisions better utilize Workflows do not automatically shift when on Mobile Device. > > BPI system has provided us the ability to generate a robust corrective action system that is very user friendly. The BPI system Software has forced us to review our process to understand that many of the complexities are with our process. The BPI system team is great to work with, very responsive, and willing to help provide support and suggestions when needed. ----- ### "Review of BPI System" — 4.0/5 > **Michael** | *31 March 2021* | Oil & Energy | Recommendation rating: 7.0/10 > > **Pros**: The ability to build and customize workflows. BPI system offers a straightforward interface for administrators to design, configure, and implement custom workflows to meet a wide variety of business needs. In addition, the capability of the BPI system to interface with outside databases has delivered a positive impact regarding automatic archival of records into a separate document management system, and automatic maintenance of users and organizational structures. > > **Cons**: The ability for users with a basic understanding of the system to set trending criteria themselves to alert them of trends developing within the system. > > The overall experience has been positive. Westinghouse has utilized the BPI system to configure a wide variety of workflows to enhance tracking and automate previously manual processes, without needing outside assistance to develop these workflows. Customer service has been superb, with prompt issue resolution and representatives being available for consultation. ----- ### "Good workflow development tool" — 4.0/5 > **Dennis** | *16 December 2022* | Packaging & Containers | Recommendation rating: 7.0/10 > > **Pros**: BPI offers the users to create a workflow by configuring their platform rather than programming and provides an excellent technical support. > > **Cons**: There are restrictions and limitations to convert your current process or forms to BPI.No options to upload the data to custom fields on your end other than creating them manually in BPI or request technical support to do it for you. > > BPI System is a good workflow development tool but need to improve in many ways. ----- ### "Great Issue Management Tool product" — 5.0/5 > **Rogelio** | *9 April 2021* | Defense & Space | Recommendation rating: 10.0/10 > > **Pros**: Once familiar with the system, there is so much flexibility for Report creation and Logic questions customization. I have not experienced any development requests that are impossible to produce. > > **Cons**: The Cloning to lower environment which I needed to make sure all the configurations are pointing to the right environment. The layout interface can be improved. I have seen another Issue Management tool product and the front-end looked more modern. > > I have only been using the BPI for two and a half years and what I like about the product is being able to also customized the SQL at the back-end for flexibility. And \[SENSITIVE CONTENT HIDDEN\] always have answers to our challenging questions. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/127513/qualitech-solutions?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/127513/qualitech-solutions) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data