BeyondTrust Remote Support

Pros

Beyond trust Remote Support is the most critical piece of infrastructure in our fleet. We use this to manage clients and in house resources remotely every day.

Cons

I wish we were able to simply mass deploy this agent as a part of a windows image

Pros

What I like most about BeyondTrust is the ability to control remote connections and have continuos monitoring of who is using the tool and their behavior when the remote connection is established.

Cons

Sometimes when the remote connections are delays or have networking problems the ability to copy and paste is interrumped. It is needed to create a new remote connection to use the funtionality to copy and paste from the source or the destination.

Pros

It's a good product for being CJIS compliant, the biggest reason why we chose it. It's secure and mostly does what we need it to go.

Cons

Taking screenshots and recordings like with ScreenConnect would be nice. Ways to display multiple monitors and transferring files would also be nice. Sometimes it does not accept admin credentials even though we know they are correct, especially Entra credentials

Pros

We have used it for remote support and it is amazing.
It is affordable, has all features, and makes working and offering help remotely easy.

Cons

All features works. No problems to report.

Pros

We have loved everything about this tool. The fact that we can easily remote into any machine, whether on campus or off and if they are connected to the domain we can do a jump straight to that device without having the user do anything.

Cons

I don't know that I have found anything I don't like about BeyondTrust Remote Support. If I had to say anything it might be that it's complicated to add SSO users as admins.

Alternatives Considered

Reasons for Switching to BeyondTrust Remote Support

Pros

I am an IT support. The size of company is the 30 people. So I use this program so frequently. I can support them as soon as possible.

Cons

The most helpful thing about BeyondTrust Remote Support is that IT staff can communicate with employees about the status of their requests and any questions they have. This open line of communication and real-time delivery of notifications helps ease frustration caused by IT issues.

Alternatives Considered

Reasons for Switching to BeyondTrust Remote Support

Pros

Ease of use for analysts & users
Remote in feature
Machine control feature
User machine access elevation feature
Reverse screen share & granting control feature
Chat/session transfer/invite feature
Session automatically reconnects if customer machine reboots quickly

Cons

No option for live chat monitoring as a team manager
Only access is full machine monitoring access

Pros

The ease off access. You can clearly see every feature straight on the homepage. It is also very secure and overall one of the best remote support software I have used.

Cons

The thing i liked the least was sometimes it is unable to see what computer is turnt on but that is solved by a simple restart of the software

Pros

Its easy to use and super secure. The session recordings and reports are helpful, and it works well across platforms. It’s reliable and gets the job done.

Cons

Its bit pricey, especially for smaller teams. The setup process can be a bit complicated, and it took time to fully integrate with other tools.

Pros

easy to used with out a doubt very explanatory

Cons

There is not one as of yet, I am in the process of experimenting with this one and probably others

Pros

Remote access control is great and i have been in love with it since i started using it. It integrates well with other applications

Cons

Everything is great about it . No issues so far

Pros

BeyondTrust Remote Support (formerly Bomgar) supports many end user environments - Android, BlackBerry, iOS, Linux, OS X, Windows, Windows Mobile.
As I previously mentioned the Remote Support tool has some unique features I often use - you can avoid typing very complex password by using copy/paste function in Windows pre-logon screen, run the applications under SYSTEM account in remove CLI session, etc. Remote Support makes those features easy to use.
The Remote Support from BeyondTrust has many other useful features and easy to use. BeyondTrust is our main remote support tool.

Cons

Unfortunately the licensing cost (per representative) is still very high. Because of that we use the tool almost full working day and even more. Sometimes our team members has to wait for available remote support license.

Alternatives Considered

Reasons for Switching to BeyondTrust Remote Support

Pros

BeyondTrust Remote Support has greatly enhanced our remote support operations. Its user-friendly interface and fast performance have significantly improved our efficiency and customer satisfaction.

Cons

The cost of BeyondTrust Remote Support can be a drawback, especially for smaller businesses. Some users have also experienced occasional connectivity issues.

Pros

Easy to use, GUI was good, easy to understand, precautions take to prevent any data spillage is good

Cons

Lagging issue, Audio gets stuck lot of time

Pros

Bomgar remote support is an essential tool for big organizations that need to provide remote support or o access to remote servers.I like that my division and team can save and classify all the servers so that you can search them and access remotely so quickly. Additionally, having file transfer and session invitations integrated makes the thing so comfortable

Cons

A couple of times my account has been blocked, probably by several wrong password attempts, and Bomgar remsupport web portal didn’t have the password recovery/reset option by myself and I needed to contact support and wait for their assistance.

Pros

The ability to pin endpoints and have quick and easy access to them makes supporting our users so much easier. I can literally take a call and be in their machine withing 10 second of the user telling me their issue.

Cons

Remote support for mobile devices is a bit more involved. It requires the user installing the remote support app, entering site URL and session key, and enabling screen recording (for iOS devices). It's still not terrible, but it would be nice to have a quicker option. Probably just a limitation of mobile devices though.

Pros

I Iove that BeyondTrust Remote Support is designed to be user-friendly, with features like one-click session initiation and a customizable interface. This makes it easy for my clientele to get started with the tool and to navigate its functions. One important aspect I appreciate is the platform's security measures which protect my remote sessions which includes encryption, two-factor authentication, and session recording capabilities. This helps my clients feel more confident that their data and systems are secure while using the tool.

Cons

I have noticed that platform requires a reliable internet connection to function properly. If a user's internet connection is slow or unstable, this could impact the performance and functionality of the tool.

Pros

I loved how it was very easy to access and knew the things I needed help with as if it was there with me.

Cons

Only thing I would wish different is that it was more affordable so everyone could test it out!

Pros

I've been using this tool since long and it is very easy to use and we can connect easily. We can easily provide support to other users from anywhere. We can also share file easily. It also provides recording option. Along with it they have a great support team.

Cons

As of now I did not find anything I don't like about the product.

Pros

It is very easy to learn and pick up if you have not used it before.

Cons

in my experience, the only issue I would have would be guiding users to the URL site to download the remote session. Other then that I haven't had any issues.

Pros

Ability to remotely control a variety of devices with no massive infrastructure.

Cons

Interface can be a little tough to navigate.

Pros

Work from anywhere in the world, no one interferes, and you do not depend on the office

Cons

What happens is inadequate customers come across

Pros

We have nothing but positive feedback for this product. The remote support feature is the most utilized and is very efficient.

Cons

There are no cons as of yet. Fits our needs and does exactly what it was purchased to do. Highly recommended.

Pros

I honestly love everything about this product. I use it every day for multiple uses. It even allows for a report to be exported to CSV

Cons

The only thing I would say is a bit troublesome is when it is time to make a new package for deployment, it is a lengthy process since I need to make one standard, one for exec PCs, one for Conference Rooms and one for the Support Button. It can get a bit tedious but that is also just due to our environment. Some can get away with maybe only 1 or 2 deployment package options

Alternatives Considered

Reasons for Choosing BeyondTrust Remote Support

Switched From

Reasons for Switching to BeyondTrust Remote Support

Pros

The features I find to be impactful are session record, session transfer and file sharing. Having these features really helps, and can save trouble to having to come into the office.

Cons

The software can be slow and at times freeze. It can crash at times or can malfunction. These I feel are the drawbacks of this software.

Pros

I like this product better than our previous software. Beyond Trust remote support is a lot easier to use.

Cons

I do not have anything negative to say about Beyond Trust remote support.

Pros

What I like most about Remote Support is it allows me to view, control and even perform troubleshooting on the user's machine. The deployment is very easy and it really does it's function as a tool.

Cons

Other than network issues on the user's end as it really affects the remote session and the troubleshooting that I'll be doing on the device, Remote Support if perfect for me. I did not encounter any issues.

Pros

I like the ability to screen share with members so I can see what they see because most of the time its just user error why members had issues.

Cons

When trying to assist MAC users we always had issues connecting due to some security error that would not let us screen share.

Pros

easy to use for end user who are not tech savvy

Cons

licensing can be pricey and need users within our team to log off

Pros

It is easy to create and save credentials to quickly access remote servers and terminals. Helping users is as easy as double clicking their machine name. File sharing is as simple as can be.

Cons

Different types of connections have different abilities, which can cause problems.

Pros

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.

Cons

Easy to use and user friendly. very stable and reliable. using it every day without any major issues.No Cons so far.

Pros

It is one of the great programming which gives cloud-based admittance. furthermore, demonstrated great programming for business. it has multi functionalities like secure remote help, client assistance, and help work area organization too. Simple to use for both Macintosh and Windows. Amateurs can likewise utilize it without any problem. Furthermore, it gives admittance to associate staff. An important asset for technical support working from a distance.

Cons

Voice visit with the client would be useful so we could discuss the issue verbally as opposed to simply through talk. There are a few issues raising honors while interfacing with Windows PCs from a Macintosh. The portable application has a few issues some of the time. Beginning a meeting takes time. it is costly than different items. We can't utilize different asset records in a content. It likewise not has adequate room for putting away the asset records.

Pros

Allows for anyone in our IT security services to access and help our vast network of engineers. This allows our IT department to be decentralized, and our engineers to be decentralized as well.

Cons

Communicating while remote access is difficult. We end up using a separate chat system to communicate while troubleshooting.

Pros

This software brings solutions closer where one can offer and access support remotely without physically engaging.
It has helped improve quality of services and satisfy both the customers and employees needs.
It has great features which makes it user friendly and easy to understand.
They have a great customer care services which is always ready to serve.

Cons

I have no improvement suggestions for this software.

Pros

The flexibility to be able to use this remote assistance solution from anywhere , from any OS helps a lot on daily basis. We tend to our customers on their issues very fluently.

Cons

At times we had few connection issues which were later on fixed by the respective admin teams, other than that this tool never gave much issues.

Pros

i use BeyondTrust remote support to offer technical assistance to field team, I like the ability to send instant messages, The application has friendly user interface and i like that

Cons

sometimes the application hugs while using it and the customer technical team may delay responding to your concern

Pros

The application has a good user interface, I like the intelligent identity threat detection of the software

Cons

The application is very hard to initiate it for use in short it's difficult to use this needs to be addressed even support team is not good

Pros

Easy to use and can easily take control and troubleshoot another PC remotely. Best tool for IT Support Executives.

Cons

The UI looks outdated and needs improvement.

Pros

I like that BeyondTrust Remote is secure and can be trusted when we use their product to receive help from our various support companies.

Cons

I do have anything that is negative with BeyondTrust.

Pros

i use BeyondTrust remote support to handle clients concerns, i like its friendly interface, Email automation makes it the best application to use

Cons

The application is doing well for me the only issues is that its more expensive for small business to use and customer team are not supportive

Pros

Practical implementation, flexibility of operation between machines, easy team management, good task developer, password security and control.

Cons

Very slow customer service, response task synchronization with duplicates.

Pros

The one click remote session can be taken through BeyondTrust. The files can be share seamlessly and provides the security support. Provides excellent customization.

Cons

I haven't found anything to dislike about BeyondTrust. It provides support on all the OS platforms.

Pros

Very simple for clients to utilise. Great UI and excellent product support

Cons

lacks support of IOS user. The price point is high

Pros

Ease of use and feature set is rich and exhaustive. recommended for large corporates as well.

Cons

Good product and it comes with a price. Costing can be improved for more widespread adaption.

Pros

-Handy product.-Easy to use and options are very useful.-excellent connectivity.

Cons

Nothing much to point in. Looks works well.

Pros

Ease of use and functionality of the product made it a good choice.

Cons

Overnotifications and difficulty tracking and using specific reporting issue areas makes it difficult.

Pros

The BeyondTrust supports mantri features which are really helpful for the knowledge transfer and development. Screen sharing, Remote accessibility, File sharing are the top features. Offers security for remote access.

Cons

I don't find anything for disliking BeyondTrust. It is powerful and efficient tool for accessing remote servers.

Pros

I liked the fact that it makes to connect with everyone worldwide.

Cons

If only they can make it easy to update.

Pros

The ease of implementation with the ability to customise to meet client requirements accommodate enhanced security requirements, especially focusing the zero trust concepts. The intuitive UI makes the experience more positive.

Cons

Overall, the product is really good. However, have come across challenges due to external factors like connectivity and bandwidth requirements.

Alternatives Considered

Pros

with Remote Support was the solution to provide much faster and quality support by being able to access servers, workstations, network devices and systems from anywhere where support is needed, which helps to avoid transfers, time and money

Cons

Actually, there is nothing that I don't like at the moment that I have used it. I found it useful and effective for fast remote support.