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About BigChange
BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy to use cloud-based platform.
BigChange helps field service businesses across the UK to win more work, increase the capacity of their teams, accelerate invoicing & transform cash flow, all whilst reducing operational costs and admin time. Additionally, with easy-to-use integrations with Sage, Xero, Quickbooks & other accounting softwares, BigChange seamlessly integrate your accounting.
Loved by office and field teams alike, our customers are achieving industry leading growth and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
BigChange pricing
BigChange does not have a free version and does not offer a free trial. BigChange paid version starts at £14.95/month.
Starting Price:
£14.95/month
Free Version:
No
Free trial:
No
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BigChange Reviews
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All BigChange Reviews
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270 reviews
David
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 31/03/2023
Tomkinson Heating Big Change Review
In general a good experience. The engineers use the product well
Pros
Giving engineers jobs on tablet and getting correct job cards
Cons
There have been a few outages in the past which halt operations
Response from BigChange
Hi David,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best wishes
Louise
Replied 22/05/2023
Jake
- Industry: Facilities Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4.0
Reviewed on 5/03/2024
Bigchange Review TDS
For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected.
It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh.
Pros
- Invoicing
- Scheduling
- Fleet tracking (although this is starting to fail)
- Pricing
Cons
- Outrageously high costs to set up quoting documents.
- CRM systems constantly failing on job watch.
- System crashing when zooming into maps on phones / tablets.
- Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal.
- Starting to feel old and clunky.
Alternatives Considered
JoblogicReasons for Choosing BigChange
Click was not a cloud based system at the time, Big change came in and blew us away with its use of modern technology. At the time, it was on another level.Switched From
ClickUpResponse from BigChange
Hi Jake,
Thank you for taking the time to leave us a review.
We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously.
I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly.
We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered.
Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs.
Kind regards
Louise
Replied 7/03/2024
Byron
- Industry: Consumer Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
3.0
Reviewed on 27/07/2023
Powerful but outdated
It’s helped us grow 30%The tech support are amazing
Pros
The system worksheets are a game changer
Cons
It’s too clunky - multiple pop ups and no real organisational system
Alternatives Considered
WorkPalReasons for Choosing BigChange
Too restrictive Bigchange allows forced behaviourSwitched From
WorkeverReasons for Switching to BigChange
Better sales repResponse from BigChange
Hi Byron,
Thanks so much for your feedback.
We're sorry you aren't getting the best out of the system right now.
We take customer feedback seriously and are committed to making things right.
Please reach out to me by email with your details, [email protected], so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details.
I look forward to hearing from you.
Best wishes
Louise
Replied 18/08/2023
Dave
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
4.0
Reviewed on 7/02/2024
The centre of our business
Overall we're happy and the service we get is great especially from [sensitive content hidden], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface.
Pros
It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care [sensitive content hidden] is really attentive and understanding with regular visits, something other workforce management systems don't offer.
Cons
The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated.
Response from BigChange
Hi Dave,
Thank you for your review and for taking the time to provide feedback on your experience with BigChange.
Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you.
We are always looking for ways to improve our services and your feedback is valuable to us.
I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best wishes
Louise
Replied 8/02/2024
Stephen
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 19/04/2024
BigChange User Experience
Excellent product and the customer support is world class
Pros
Has helped reduce alot of pressure points
Cons
Not all the reports appear to tabulate correctly
Alternatives Considered
UptickReasons for Choosing BigChange
Limitation with Cash system and very little developmentSwitched From
CASHReasons for Switching to BigChange
Felt that Big Change gave us a bit more flexabilityResponse from BigChange
Hi Stephen,
We’re so grateful that you took the time to leave us a 5-star review. Thank you!
If you could let me know via email which customer you are and I will ask your Customer Success Manager to reach out to you regarding the reporting.
[email protected]
Best wishes
Louise
Replied 22/04/2024
Tina
- Industry: Security & Investigations
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 4/10/2023
Game changing software
Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely.
Pros
As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience.
Cons
I would like to be able to customise by view in some areas not already available. Some reporting could be improved.
Response from BigChange
Hi Tina,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager.
Or email me and I will pass on any feedback. [email protected].
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 1/12/2023
Alexina
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 6/07/2023
Big Change - our vital office tool
Big change was set up for our business prior to me joining and it was never developed fully. I now have a better understanding of big change and with the help of the university, representative and big change staff i have met on the way, I am really moving forward the system. Big change really does listen to all of their customer and if you find anything you need, feed it back to them and they get their development teams to work on it. Feedback to them is so important as they are constantly develop the system. When I started the office was full of sticky notes with staff reminders & messages, we had several different systems, a lot of tasks were done manually i.e. engineers job sheets. Now we just have one system that everything is done on and the system does most of the work for us from reminding to producing professional documents
Pros
Big change is used in our business within every department, starting from an initial enquiry right to through to after care service. Our quotes are produced and emailed to customers to be doc e signed which saves so much time to produce and convert. Our projects team use it to manage installs and again with the data they input anyone can access the data and know the stage each project is at. Our Service team use it send out jobs to our engineers which gives them a detailed report about each job and from this we know if any quote is required or invoicing. Also our contracts are so easy to manage, Our accounts team use for to create invoices, chase payment and stock control. Management can easily pull of data to evaluate all areas of the business to make improvements or spot any concerns. We love how the platform can so easily be adapted to suit how you wish to use the system to suit your business. Will all the automations does the work for us and no longer do we need sticky note reminders everywhere. It is very difficult to find something you would require in your business that the system wont do they have thought of everything. The customer care is excellent.
Cons
I would like the university to improve a little. Sometimes I do a module but then have to do more research to get more information. The questions at the end could be more and maybe introduce samples to do to check you fully understand. . At times the road crew can contradict information.
Response from BigChange
Hi Alexina
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals and I want to thank you for your feedback on BCU, I have passed this on to the team.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 18/08/2023
George
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
4.0
Reviewed on 5/07/2023
BigChange
Our overall experience has been very positive, from the costs saved by just using one system to having good quality help on hand everyday from the RoadCrew.
Pros
My favourite part of BigChange is having all of the tools needed to run a business in one place. Prior to the implementation of BigChange we had a scheduling programme, a CRM, a vehicle tracking system and an invoicing software. We now just use BigChange for all of these functions.
Cons
I would like to see more flexibility in terms of additional features and making it more bespoke to individual businesses. It can sometimes feel like a one-size-fits-all approach.
Alternatives Considered
FlobotReasons for Choosing BigChange
Needed more functionality.Switched From
Clik RemoteReasons for Switching to BigChange
More professional setup at BigChange and the added bonus of the RoadCrew assistance.Response from BigChange
Hi George
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Please reach out to the Roadcrew team or your Customer Success Manager if you would like any additional support.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 18/08/2023
Abby
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
3.0
Reviewed on 3/07/2023
2 years+ BigChange use
BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.
Pros
BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).
Cons
We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.
Response from BigChange
Hi Abby,
Thanks so much for your feedback.
We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you.
It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details.
I look forward to hearing from you.
Best wishes
Louise
Replied 6/07/2023
Jane
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
4.0
Reviewed on 30/06/2023
Great piece of Software!
Pros
Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!
Cons
The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.
Response from BigChange
Hi Jane
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 29/09/2023
Anmol
- Industry: Information Technology & Services
- Company size: 10,000+ Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 1/12/2023
Great for everyone
It solved our one of the biggest problem that was managing workforce it's integration with calendar makes it one of the best software out there.
Pros
It solves our some biggest pain points for us it helped us manage our team and get better tracking system.
It worked better as a collaboration tool as well.
Cons
Nothing it is working great for us and we had no problem with us.
Response from BigChange
Hi Anmol,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 5/12/2023
wayne
- Industry: Furniture
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 3/07/2023
Sherbornes Review
Our overall experience is good and we are using the mobile app more for the drivers timesheets, expenses and vehicle checks which saves time and paperwork.along with the tracking of the vehicles it's a good and easy system to use and has a lot to offer.any issues are dealt with by your staff quickly and the help and communication is good.
Pros
big change was already in use when i joined the company, it was easy to learn and use.alot of aspects to it and some useful tools.
Cons
As i implemented the daily walk round vehicle checks on the mobile app which was relatively easy to set up i was disappointed that you can't print off these checks or any defect reports to keep on a manual file.
Response from BigChange
Hi Wayne
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. Although if you are having issues with vehicle checks, please do reach out to Roadcrew or your Customer Success Manager who will be able to advise on this.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 20/07/2023
Allison
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 1/06/2023
Big change, Big easy.
Brilliant support provided quickly. It's fast, efficient and easy to use.
Pros
Ease of use, job scheduling is fast, easy and simple. Worksheets can be created to suit job categories and business needs. Fleet management provides reminders when vehicle maintenance is due and daily reports via vehicle checks. Expenses can be attached to work orders in order to set the correct costs for invoicing clients. Vehicle tracking and reporting, financial reports, it's all there in one place.
Cons
As our business grows, I'm sure there will be additional features we will come across that would be beneficial but so far I can't say there is anything we don't like. Perhaps the process of adding new resources could be slightly easier.
Response from BigChange
Hi Allison,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
Replied 15/06/2023
Darren
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
5.0
Reviewed on 1/09/2023
A great resource
Very good, helped enormously by Rob Sanders
Pros
Staff, guidance and customisability……………..
Cons
Constraints with stock movement history………
Response from BigChange
Hi Darren
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with any of the features, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 29/09/2023
charlotte
- Industry: Civil Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 1/06/2023
Big change
Pros
I like the simplicity of the design, almost everything is available to export data and can be a very useful asset to the workplace
Cons
The feature i least like the most about BigChange would be the stockig aspect, As a buyer and from a procurement sector, there is lack of detail and can be rather difficult to accurately manage stock levels currently.
Response from BigChange
Hi Charlotte
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have also passed on your comments about the stocking aspect to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
Replied 15/06/2023
Emma
- Industry: Environmental Services
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 1/06/2023
Ease of Use
Pros
I like how easy everything is, I have come from my last job that uses a very non-user friendly system. I have found the switch to BigChange very easy and like how easy it is to customise it for your own usage. Road Crew are also very helpful.
Cons
So far I have nothing to contribute to this :)
Response from BigChange
Hi Emma
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Cheers! Louise
Replied 15/06/2023
Andy
- Industry: Mechanical or Industrial Engineering
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
5.0
Reviewed on 31/05/2023
Creator and end user
Pros
Ease of use, simple interface, packed with useful features
Cons
Library could fo with sub categories as it can be a night mare to locate the correct info
Response from BigChange
Hi Andy
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying using the BigChange job management system.
I have passed on your comments about the library aspect to the Customer Success Team.
Thanks for taking the time to write this review; it means a lot to us.
P.S. If you ever need help, please don't hesitate to reach out; here is my email [email protected]
we're always here. Cheers! Louise
Replied 15/06/2023
Chloe
- Industry: Utilities
- Company size: 51–200 Employees
- Used Monthly for 2+ years
-
Review Source
1.0
Reviewed on 21/04/2023
Avoid, save your money and find an alternative software
AVOID, do not use this company. The software is awful, isn't very user friendly and is basically a glorified tracking system. The salesman was very pushy and tried to arrange several meetings with us for a demonstration, which we declined on several occasions but he wouldn't give up so we agreed to have a demonstration, he made the system look great on the demo version which is all populated but in reality it would take years to input that much data. After the demonstration we was given a contract to sign and felt very hassled into signing. We reluctantly signed but didn't set the system up for a few months as we just didn't have the time to spends hours and hours inputting data. I contacted Big Change and said we had changed our mind and wished to cancel the contract, we were told we couldn't cancel and was sent a County Court Judgement for £50,000 and had to pay an additional £4,000 in court fees. We decided to carry on with the contract as seen as we had no choice and was paying for it anyway and I can honestly say it is the worst software I have ever used, very little help or support offered and they blame the customer, you would literally need to employ a full time member of staff to input all the data they expect from you. We have asked several members of our staff to have a go with the software and everyone has reported the same, awful!
Pros
There is nothing positive to say about this Software
Cons
Overpriced5 year contract too longVery little supportPoor software
Response from BigChange
Hi Chloe
Thanks for taking the time to share your thoughts. I am aware of your account and my team have been trying to engage with your company for over a year to come and help out and have offered to attend in person to do so but sadly with no response from your side (Tony, Jason, Suzanne). I know you purchased the system during Covid times and this would have had an impact on us being able to train in person but our offer stands that we would be happy to come and spend time with you to show you the benefits of the system and how it would work for you.
If you need any help please feel free to reach out to me directly.
Many thanks
Ian Burgess
Chief Customer Officer
[email protected]
Replied 27/04/2023
Joe
- Industry: Security & Investigations
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
5.0
Reviewed on 3/04/2023
Great CRM software
Pros
The real-time 'live' feeling to everything, everything that is updated in the back office is sent to our engineers tablets straight away. As is everything that the engineers complete on the tablets is instantly available at the office.
Cons
The fact that I can't filter by supplier when looking at purchase orders raised to a particular contact on the CRM. To be able to filter by supplier or search key words would be helpful sometimes, especially on larger projects where multiple PO's are raised on the same contact.
Response from BigChange
Hi Joe,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
I am sorry to hear about your issues with not being able to filter by supplier, if you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it. [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Customer Marketing Manager
Replied 22/05/2023
Adam
- Industry: Recreational Facilities & Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
5.0
Reviewed on 31/08/2023
Positive
Pros
made us more reactive and taking on a higher work load
Cons
certain glitches need some extra reports for time sheets
Response from BigChange
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.
It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with glitches in the system, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 29/09/2023
Neil
- Industry: Transportation/Trucking/Railroad
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
5.0
Reviewed on 31/03/2023
Big Change review
Always been simple to use.
Pros
The simplicity of using their system compares to competitors
Cons
I think the overall package serves my purposes and nothing to dislike.
Response from BigChange
Hi Neil,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise
Replied 22/05/2023
Rob
- Industry: Facilities Services
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
5.0
Reviewed on 7/03/2023
Dependable Ltd
We were looking to move away from paper based scheduling and reporting to give a more professional appearance to back the good work we already offer our clients. Big Change offers a great range of features in the platform, a lot of sections can be tailored to fit in with what we were looking to get out of the platform.Our onboarding manager has been excellent, very knowledgeable and has been a massive help in getting us up and running. Also the customer service team is great very responsive and helpful.
Pros
Really good features to enable us to move away from paper based scheduling and reporting. Also the Vehicle tracking and reporting capability is a real plus.
Cons
Out of the box has excellent range of features, Did find navigating to certain parts of the planform difficult but this is down to being a new system and will improve as we get used to it, the onboarding manager has been great and has been able to explain and demonstrate ways of getting the results we are after.
Response from BigChange
Hi Rob,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here.
Best Wishes
Louise
Replied 22/05/2023
Ricky
- Industry: Construction
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
4.0
Reviewed on 28/02/2023
Big change, a necessity for helping a business thrive
Pros
The mobility and ease of use has made my day to day tasks effortless
Cons
I feel like being able to use two different mobile devices seamlessly without loosing progress on reports would be amazing, such as starting a report on one device and then moving to another such as a laptop and logging in to have all the pictures which have been uploaded still in the app instead of logging in and having to start from scratch.
Response from BigChange
Hi Ricky,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
We'll continue working hard to provide you with an excellent experience.
Thanks for taking the time to write this review; it means a lot to us. Cheers!
P.S. If you ever need help, please don't hesitate to reach out; we're always here. Customer Service; +44 (0)113 457 1000
Best Wishes
Louise
Replied 22/05/2023
Paul
- Industry: Mechanical or Industrial Engineering
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
4.0
Reviewed on 28/02/2023
No regrets, simply the best.
We wanted to reduce paperwork and speed up invoicing. This it has done and more!
Pros
Even though we learnt as we went along and improved things massively it is intuitive and usable from day one.
Cons
Quite a few server problems in early days but getting better all the time!
Alison
- Industry: Construction
- Company size: 11–50 Employees
- Used Daily for 1-5 months
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Review Source
3.0
Reviewed on 9/05/2023
My Initial thoughts
Not quite living up to expectations
Pros
The CRM is a good tool for storing customers information
Cons
Scheduling engineers for long term jobs is too time consuming
