4.5
Overall rating
Reviews

4.5
Overall rating
Reviews

About BigChange

BigChange is the complete cloud-based Job Management Platform bringing customer relationship management (CRM), job scheduling, live tracking, field resource management, financial management and business intelligence into one easy to use cloud-based platform. BigChange helps field service businesses across the UK to win more work, increase the capacity of their teams, accelerate invoicing & transform cash flow, all whilst reducing operational costs and admin time. Additionally, with easy-to-use integrations with Sage, Xero, Quickbooks & other accounting softwares, BigChange seamlessly integrate your accounting. Loved by office and field teams alike, our customers are achieving industry leading growth and return on investment. The BigChange team is committed to customer success and no matter your sector or whether you have a mobile workforce of 10 or a 100, we’re here to make a big difference to the way you work and to help your business grow stronger.
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BigChange pricing

BigChange does not have a free version and does not offer a free trial. BigChange paid version starts at £14.95/month.

Starting Price:
£14.95/month
Free Version:
No
Free trial:
No

Alternatives to BigChange

BigChange Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.3
Customer Support
4.6
5 reviews of 269 View all reviews
Neil
Neil
  • Industry: Mechanical or Industrial Engineering
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5
Reviewed on 1/02/2021

A Year with big Change

Positive, its not perfect but it is the best I have seen

Pros

The main thing is the reduction in admin time, both back office and time on site filling in job sheets.

Cons

The way the CRM works on the tablets. using the software correctly its impossible to create a job from the tablet to a customers specific asset

Response from BigChange

Time is money so we are happy to hear you are saving both using your BigChange system!!
And your observations are spot on - BigChange work hard to look after our employees just as we do our customers...
Thank you for choosing us and for your great review

Replied 14/04/2021
Jane
  • Industry: Facilities Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4
Reviewed on 30/06/2023

Great piece of Software!

Pros

Ability to see jobs in real time. Allows complete visibility throughout the whole business. We use the knowledge base for how too's and all of our policies to make sure that people use the correct ones. Being involved with the BC team when things don't quite work how you would like and they are alway willing to listen and take on board my suggestions and ideas.THe basic setting up was relativley easy and the worksheets are a great idea!

Cons

The financial side of BC reporting isn't really up to scratch at the moment and we have had to find work arounds.

Response from BigChange

Hi Jane

Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals. However if you are having issues with financial reporting, please do reach out to Roadcrew or your Customer Success Manager who will be able to support you with this. We really do appreciate your feedback and I will pass this on.

We'll continue working hard to provide you with an excellent experience.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Replied 29/09/2023
Byron
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
2
Customer Support
4

3
Reviewed on 27/07/2023

Powerful but outdated

It’s helped us grow 30%The tech support are amazing

Pros

The system worksheets are a game changer

Cons

It’s too clunky - multiple pop ups and no real organisational system

Alternatives Considered

WorkPal

Reasons for Choosing BigChange

Too restrictive Bigchange allows forced behaviour

Switched From

Workever

Reasons for Switching to BigChange

Better sales rep

Response from BigChange

Hi Byron,

Thanks so much for your feedback.
We're sorry you aren't getting the best out of the system right now.

We take customer feedback seriously and are committed to making things right.

Please reach out to me by email with your details, [email protected], so I can then escalate any issues you are having. Or reach out to the Roadcrew team or your Customer Success Manager directly and they hopefully be able to offer some solutions.

It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you want more details.

I look forward to hearing from you.
Best wishes
Louise

Replied 18/08/2023
James
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/01/2024

2nd Time Round

Pros

It is simple to use and highly editable. This give the business the flexibility to change a process instantly

Cons

5 year contract, Cost. There are also some functions such as dashcams we would like

Response from BigChange

Hi James,
Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system.

It makes us incredibly happy to know that we were able to help you achieve your goals.

Thanks for taking the time to write this review; it means a lot to us. Cheers!
Best Wishes
Louise

Replied 21/01/2024
Jason
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 1/06/2023

William Hale Fire & Security Ltd

Overall i feel Big Change is more than suitable for the Fire & Security industry, and includes all the features necessary to running the administrations, jobs, employees and customers.

Pros

Since fully implementing Big Change, we have found the system generally easy to use, and popular with the field engineers. My favorite features of the system is the Job Management/Scheduling, the Tracking feature and how that links in with the scheduling diary.

Cons

A lot of work has to go into setting the system up and importing information, but i guess this goes for any CRM. I'm not keen on the Stock & Equipment setup and feel this could be improved.

Response from BigChange

Hi Jason
Thank you so much for your feedback! We're glad to have you as our customer and to see that you're enjoying the all-in-one job management system.
It makes us incredibly happy to know that we were able to help you achieve your goals.
I am sorry to hear about your issues with the stock and equipment setup, we would love to have your feedback on this. If you know who your Customer Success Manager is, please reach out to them for assistance. Alternatively, please email me directly, and I will escalate it; [email protected]
Thanks for taking the time to write this review; it means a lot to us. Cheers!

Louise
Customer Marketing Manager

Replied 30/06/2023

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