--- description: Review of Avaya Experience Platform Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Avaya Experience Platform | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/4742/customer-communications-mngt/software) > [Avaya Experience Platform](/software/126442/avaya-experience-platform) # Avaya Experience Platform Canonical: https://www.softwareadvice.co.nz/software/126442/avaya-experience-platform Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/126442/avaya-experience-platform?page=2) > Avaya Experience Platform is a unified communications solution designed to connect people using a range of channels, including voice, email, and chat. The software is designed to deliver effortless experiences for customers and employees at every touchpoint, and help contact centers run smoothly no matter where employees are based, in the office or working remotely. Avaya Experience Platform automatically routes interactions to the most appropriate employee based on their skill level, customer value, and campaigns. Contextual customer information is displayed to agents at the point of interaction, who can also connect with appropriate internal experts through online presence and instant messaging capabilities. Service quality can be tracked and areas for improvement identified through historical and real-time reporting. > > Verdict: Rated **4.7/5** by 11 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 11 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Avaya ## Commercial Context - **Pricing model**: Per Feature - **Pricing Details**: Contact Avaya for custom pricing - **Target Audience**: 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United States ## Features - Automatic Call Distribution - CRM - Call Centre Management - Call List Management - Call Recording - Call Reporting - Call Routing - Call Transfer - Campaign Management - Chat/Messaging - Communication Management - Customer Experience Management - Customer History - Customer Segmentation - Customisable Reports - Employee Scheduling - For Call Centres - Interaction Tracking - Labor Forecasting - Monitoring ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) ## Related Categories - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Customer Experience Software](https://www.softwareadvice.co.nz/directory/4574/customer-experience/software) - [Speech Analytics Software](https://www.softwareadvice.co.nz/directory/4646/speech-analytics/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (314 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Calabrio ONE](https://www.softwareadvice.co.nz/software/231268/calabrio-one-suite) — 4.5/5 (263 reviews) ## Reviews ### "Every computer needs this" — 5.0/5 > **Chelsea** | *13 July 2022* | Banking | Recommendation rating: 10.0/10 > > **Pros**: Very quick and user friendly on desktop and laptops > > **Cons**: Not alot to say bad about this service at qll ----- ### "Avaya Accomplished Call Software" — 4.0/5 > **Barry** | *24 September 2022* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: Very good call management software to help provide overall analytics in understanding the quality and quantity of customer calls being handled by your agents > > **Cons**: The software analytics reports are a little confusing when you plan to include it in agent performance tracking. It would be helpful to integrate graphics. > > A terrific call management system that helps bring insight into your call center environment. ----- ### "Avaya - my personl expirence" — 3.0/5 > **YAEL** | *30 December 2020* | Banking | Recommendation rating: 7.0/10 > > **Pros**: Single use insight on versatile and the PC where same customer is utilized on both the gadgets. Same expansion utilized in 2 or 3 devises or telephones to get reachable constantly Portable customer helps in portability where inside office we are accessible any place we go. Telephone look and Display is wide and acceptable. Likewise the Phone is vigorous to be utilized.. > > **Cons**: Need Easy visit highlight on the Avaya Client introduced on the Laptop Wish to have Desktop offering accessible to the customer like we have in Skype Need document sharing element on the Avaya customer > > It seems like whenever we have some issue it requires some investment to sort out. It truly appears to be extremely deficient with regards to by and large. More often than not the telephone experts appear to do not understand what we are discussing and they need to go research and hit us up. ----- ### "Love this Phone System" — 5.0/5 > **Ashley** | *10 July 2024* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: I love that it is easy to update and use. My team is able to onboard new members with minimal training > > **Cons**: Some items can be alittle old school but, in this case it makes the platform easier to use ----- ### "AVAYA keeps your business Going." — 5.0/5 > **Mark Jill** | *14 January 2023* | Telecommunications | Recommendation rating: 10.0/10 > > **Pros**: The software is very easy to use. There's no need to use the telephone since it is directly going to the software. Transferring calls, holding, or whatever features are just a click away on the pc. > > **Cons**: Actually, there's nothing to not like about the AVAYA. As a long running company like AVAYA, they always strive to be the best and cater what their clients' needs are. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/126442/avaya-experience-platform?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/126442/avaya-experience-platform) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data