About Atera

Atera’s all-in-one platform enables IT professionals to gain access, visibility and control over their networks and devices from anywhere. With Atera, users can manage their IT operation — from patch management, IT automations, advanced reporting, alerts, helpdesk, ticketing and integrations with various tools— all in one place. The pay-per-technician model enables IT teams and MSPs to pay a fixed price and scale operations across unlimited devices, all while reducing menial tasks so they can focus on the work that matters most. Additionally, Atera integrates with Open AI (the creators of ChatGPT) for quick and seamless script creation and execution, saving IT professionals time.
Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution.
Atera Software - Power up your work processes through automation.
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost.
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale.
Atera video
Atera Software - Unlock new standards of organizational efficiency with Atera’s AI-powered solution. - thumbnail
Atera Software - Power up your work processes through automation. - thumbnail
Atera Software - Get full visibility and control of your IT environment—unlimited devices, fixed monthly cost. - thumbnail
Atera Software - Deliver immediate, efficient, reliable end-user support and issue resolution at scale. - thumbnail

Atera pricing

Atera does not have a free version but does offer a free trial. Atera paid version starts at US$129.00/month.

Starting Price:
US$129.00/month See pricing details
Free Version:
No
Free trial:
Yes

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Atera Reviews

Overall rating

4.6
Write a Review!

Feature rating

Value for Money
4.6
Functionality
4.3
Ease of Use
4.6
Customer Support
4.5
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All Atera Reviews

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418 reviews
Kelly
Kelly
  • Industry: Computer & Network Security
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/06/2024

A leading per tech licenced RMM

We’ve had a great experience with a terror and a happy that we switched to them. We’ve rolled our ticketing system into theirs as well, so that everything’s in one spot for tracking and reporting back to our clients. It’s been a great for our organization highly recommend it.

Pros

I like it being all in one place and intuitive to use. The new addition of AI to help with tickets is great built-in support for remote. Makes it easier to connect clients.

Cons

The inability to add month-to-month Technicians is if you’re on a yearly commit

Sarah
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/01/2025

Cloud management and remote access to gadgets simplified.

It is the best experience we have ever had because deployment was easy and integration with other software products we use in our organization is direct and easy.

Pros

It is the most appropriate remote control and cloud management software because it has the best cloud management features.
It eases cloud management tasks by automating them making the time to spend minimal.

Cons

It needs to limit the updates to the dashboard because the updates are many hence comprehending to each is a bigger task.

David
  • Industry: Electrical/Electronic Manufacturing
  • Company size: 5,001–10,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

3.0
Reviewed on 23/01/2025

The Best Cloud-based IT Management System for Remote Monitoring System

Atera is a robust and popular Information technology management platform, and is well suited for both small and medium sized managed service providers and internal business departments.

Pros

Atera integrates critical Information Technology management tools such as helpdesk, Remote Monitoring Management into a single, unified platform. This helps remove the need to manage numerous independent systems, simplifies workflows, and boosts overall productivity.

Cons

Atera has less customization choices since this can be disadvantages for organizations with extremely specific procures or reporting requirement.

Glen
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
5

3.0
Reviewed on 25/10/2024

I won't be renewing my subscription.

I'm left underwhelmed with the overall experience and although I'm subscribed to the ultimate level, I'm using other tools to manage most RMM functionality. In the end I'm paying a lot to use Splashtop and PSA.

Pros

Great onboarding experience.
License per engineer instead of per endpoint.
Excellent scripting capabilities with their AI assistant.
Great community script library.
Excellent remote desktop functionality.
Their support is very responsive and helpful.

Cons

Very slow to update device statuses.
Remote registry and task manager are lacking functionality.
Too expensive per engineer.
No dark mode.

Alternatives Considered

Datto RMM, NinjaOne and nAbleMD

Reasons for Switching to Atera

Excellent presales. Good feature set. I was promised 3rd party application deployment but was only able to use Chocolatey
Stephen
  • Industry: Banking
  • Company size: 11–50 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 13/01/2025

Exceptional controls for IT

Great software - a very complete offering

Pros

Manage all your IT from on place, one platform for all out global IT

Cons

The platform cost is high, they have a few levels of service

Alternatives Considered

ConnectWise Automate

Reasons for Switching to Atera

Atera had an overall better solution - it cost more but was better for our needs
Shaked
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 4/01/2025

Atera Review

I appreciate what Atera did with a CRM system that also includes a computer management system
I’ve been working with it for 3 years now and I’m content with the support and uptime of the service.

Pros

It manages our IT inventory while also give us access & insights to the computers that we manage

Cons

Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying.

Jesse
  • Industry: Media Production
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/02/2025

An Exceptional multi-purposed Cloud Services Monitoring Management Solution (2025)

Real-time cloud network, remote, IT service, UEM among other cloud help desk monitoring systems.

Pros

Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services.

Cons

I don't have blemish over its functionality and service of performance.

Daniel
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 9/01/2025

Asset Management, RMM and PSA GOAT of 2025

Pros

I use Atera on a daily basis at workplace. I like that it combines PSA & RMM tools in one central location.
Patch management to keep devices up to date requires zero manual intervention through automation with Atera.

Cons

Billing and invoicing tools aren’t robust enough on Atera, but I have integrated with QBO mainly for accounting.

Canaan
  • Industry: Chemicals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/01/2025

Atera for Efficient IT Management

Atera is more affirmative in creating a robust IT management center. The development of new functionalities gives an increase in productivity.

Pros

Atera has sustainable IT relating guidelines that helps us command every process and acquire the required results.
Atera has collective control mechanisms that creates business security and enhances development.

Cons

Atera is more attentive in allowing businesses to coordinate all their resources. There is maximum assistance without defects.

Cezary
  • Industry: Plastics
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 14/01/2025

Atera for Assertive IT Support

Atera is more professional in dealing with all IT resources, where they are deployed in a single roof. There is appropriate demos that delivers smooth development, and automate most of business requirements.

Pros

Atera is keen in offering an elaborate IT support, that multiplies performance efficiency to all departments. The centralized IT services allows us to have a robust planning and a resource center that automates new development.

Cons

Atera is the exceptional service choice that we have seen offering an incredible and unmatched IT assistance.

Luther
  • Industry: Individual & Family Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/06/2024

Atera is a Great Fit for our Organization

We have been very pleased with Atera. We utilized Atera to bring our Network Management in house. This reduced our operating costs and increased our efficiency at troubleshooting.

Pros

The ease of use, the AI implementation for enduser support and script creation. The remote access and monitoring

Cons

No cons at this moment! Atera has been working just as expected and we continue to explore the functionality.

Alternatives Considered

ManageEngine Endpoint Central

Reasons for Choosing Atera

Cost, functionality, ease of use, integration with other support services.

Reasons for Switching to Atera

Cost, functionality, ease of use, integration with other support services.
Adam
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/06/2024

Atera Review

Atera offers what we need in an all-in-one solution that is now the backbone of our helpdesk and IT service department.

Pros

The per technician pricing format was the top reason

Cons

Nothing yet at this point stands out as a con

Reasons for Switching to Atera

Price was the main factor at that moment, however I assumed we would be getting an inferior product, and I was wrong. Atera has exceeded expectations.
Josh
  • Industry: Real Estate
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

4.0
Reviewed on 19/09/2024

Customer and employee problems are handled more easily.

In my work environment we often tend to have certain problems that we could not solve on our own, thanks to this tool we can obtain remote support efficiently through the Atera ticket generation section. With the help of this IT tool we can have remote management where supervision can be obtained thanks to the operational automation that Atera provides. I have saved a lot of time in troubleshooting patch management since I can easily remotely set up obtaining technical assistance efficiently.

Pros

It meets a complete requirement for remote assistance management, and the AI ​​add-ons are included in the price. It is worth having this type of tool since it further automates the process of providing support remotely.

It has multiple channels where clients and workers can communicate efficiently. The remote desktop has not been a problem with this feature since it allows questions to be resolved instantly without having to go through long response times to obtain a resolution to any concern during remote assistance.

The implementation has not been complicated at all. I have not felt a learning curve, but rather the opposite. In addition, I have been able to implement other platforms that help me automate the process of providing remote assistance, thus allowing this tool to become more personalized and adapt to my company

Cons

For me, it is important that the new tools that are implemented within my work environment can adapt to my work needs, no matter how minimal they may be, so the main negative point is that the interface does not yet have a way to have a dark mode natively. It is annoying to have to work with this platform at certain times when the view is exhausted, so I have to resort to external tools such as the Dark Reader extension in my browser, which does not work well at all because it presents interface failures in certain areas.

Another problem that causes us conflict is that we cannot incorporate two technicians within the same support ticket. It is essential to be able to have a function that allows this since there are usually technicians who require knowledge of problems that another technician may have, so when it comes to providing remote support it is easier to provide help and not have to give long waiting times when trying to provide a solution.

Erick
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 11/08/2024

Robust Remote Access & RMM Program

Managing endpoints remotely from anywhere is what I enjoy most with Atera.

Pros

Helpdesk and ticketing are daunting aspects when managing manually. Atera automates RMM processes which improve productivity for 24/7/365.

Cons

Atera is way too comprehensive which make learning curve steeper.

David
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/10/2024

Atera is a Must Have RMM for MSPs

Real-time security scans, helpdesk and ticketing management are the key benefits which I relish with Atera.

Pros

It is nearly two years ever since I started using Atera. I like that Atera allows me to monitor and manage devices remotely.
Issue tracking and resolution is made easy by Atera - which is another great aspect which I like.

Cons

Apart from lack of offline access, I do not have any other aspect which I dislike about Atera.

Shehab
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

4.0
Reviewed on 15/09/2024

Streamlined IT Management with Top-Notch Security Features

I found Atera easy to use and really slick to deploy, and it is available for a wide range of users. The extensive feature set and ability to seamlessly integrate with the rest of our toolset significantly surpassed our expectations. Atera has thus become a comprehensive solution that brings efficiency to all our IT operations and amplifies our security stance in a great way. Generally, Atera is an investment for organizations that need an integrated IT management and security posture.

Pros

What makes Atera stand out from the rest is collation of some of the most important IT functions under a single, intuitive interface that is easy to implement. The impressive RMM/PSA integration is giving me a great visualization and control of the IT environment. Patch automation, proactive endpoint monitoring, and robust remote access streamlined operation and reaction times.

Cons

The reporting and analytics module needs a bit of more flexibility and customization. A nice add-on would be to provide the ability to schedule reports for executive analysis of certain security metrics.

Caroline
  • Industry: Mechanical or Industrial Engineering
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 17/10/2024

Remote Monitoring and Management Program

Helpdesk and ticketing capabilities enables me to save a lot of time by automating customer support processes.

Pros

Atera has improved customer satisfaction by handling support tickets which leads to customer retention.

Cons

It requires external apps such as TeamViewer and AnyDesk to enhance remote access anyways.

Daniel
  • Industry: Information Technology & Services
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/06/2024

An intuitive, powerful system.

I don't think I'd be able to do all the things I need to do in my job without Atera. Any quirks it may have are small potatoes compared to the power of its features.

Pros

The ability to seamlessly swap from client device to device is revelatory, along with all the information Atera collates for us without even needing to remote in. The real-time monitoring is incredibly helpful in case clients networks go down. The remote-in options are varied and all are useful in certain ways.

Cons

The functionality of some features can feel a bit confusing and obscure, especially to the new user. It does take a little time to get fully used to all of the features, and a better way of conveying such knowledge would be appreciated.

Vineet
  • Industry: Government Administration
  • Company size: 1,001–5,000 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 9/10/2024

Comprehensive IT Management Simplified!

We use Atera as an all-in-one RMM platform which is designed to help managed service providers, helps in streamlining IT support/ maintenance. Overall we can manage our IT operations efficiently. Our business problems to which Atera addresses are mainly remote IT management, IT Automation, Ticketing System for our IT support. It has increased our cost efficiency significantly. Our security and compliance were also benefited by using Atera. Atera helps us in centralized monitoring, automated patching and maintenance, cost management and remote access for support. In short, Atera provides the tools needed for efficient IT management, cost reduction, and improved system reliability to our organization.

Pros

- Atera lets our IT team to schedule and automate OS and third party software patches

- Our IT team maintains accurate inventory data and ensure compliance with licensing agreements

-Our employees can now submit tickets and IT teams can assign, prioritise and track their progress effectively.

Cons

- Its reporting capabilities could benefit from more extensive customization options

- Dashboard customization

- Better support for more advanced scripting environments

David
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 27/06/2024

Atera in use

Easy to use and very effective, saves us quite a few hours in maintenance each week.

Pros

Its user friendly and makes light work of laborious tasks.

Cons

Had some issues rolling out the updated version on clients.

Abbie
  • Industry: Computer Software
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 2/08/2024

10/10 would recommend!

I appreciate Atera for its ease of use and comprehensive feature set, being an all-in-one solution that combines RMM, PSA, and remote access into a single platform. I also appreciate that it is a cloud-based nature, which allows me to manage IT environments from anywhere.

Pros

Allows for the monitoring of client networks, devices, and systems remotely. Includes features for ticketing, time tracking, and project management. Helps in identifying and managing all devices connected to a network. Provides tools for accessing client machines remotely to troubleshoot and resolve issues.

Cons

No cons at all! All around great product!

Quinten
  • Industry: Warehousing
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/06/2024

An all encompassing and all around fantastic Helpdesk and RMM tool

Pros

I really enjoyed the ease of remote management, it was simple to integrate and install on our company laptops.

Cons

The private note feature can use some tweaking, was unable to get it to send notifications to co-worker I tagged.

Sahil
Sahil
  • Industry: Education Management
  • Company size: 10,000+ Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

3.0
Reviewed on 26/05/2024

Excellent RMM and MSP software

During the software deployment is becomes easy to integrate the software in all the systems at once.

Pros

1. Its a good software for remote access tools

2. It helps in simultaneous deployment of software across systems

3. It also has it very own mobile app which facilitates ease of access

Cons

1. The cost factor is not good looking at the features it provides

2. The customer service is not satisfied

3. There is no training material provided there should be something like live training sessions.

Flora
  • Industry: Information Technology & Services
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 19/11/2023

The Thorough and Ponderable Remote monitoring Tool.

The ticketing system is easy to use.The software offers a very easy to use interface, userfriendly and easy to configure.

Pros

It is easy to exchange files with the software.
We can monitor more than one devices simultaneously.
It has an easy to use interface.
The customer service is the best.

Cons

It has been well so far and no problems experienced with the software.

Response from Atera

Hey Flora,

It's fantastic to hear that Atera has been meeting your needs so effectively!

We're thrilled that our customer service has made a positive impression on you. Your satisfaction is our priority, and we're dedicated to providing the best support possible.

While it's great to hear that you've had a seamless experience with our software so far, should you ever have any suggestions, questions, or encounter any new needs in the future, please feel free to get in touch. Your feedback helps us maintain and improve our service standards.

Thank you for choosing Atera and for sharing your positive experience!

Replied 22/11/2023
Divaldo
Divaldo
  • Industry: Consumer Services
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/10/2023

The only tool I need to manage IT assets and system administration

Pros

Atera completes all IT and systems management points, from flawless remote access for both Windows and Mac. In particular, it is excellent for connecting to external servers (VPS) and having control over the status and executing tasks manually or even automating . I was very surprised by what Atera covers in terms of features that adapt to any business.

Cons

It is an excellent tool, however, only for medium and large companies given the level of computer knowledge that you need to have to use it, It would be great to see a total reports generated as well as per user and more, the cost is also high, but it worh it.

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