--- description: Review of Remote Monitoring and Management Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Remote Monitoring and Management | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/1888/it-asset-management/software) > [Remote Monitoring and Management](/software/125932/atera) # Remote Monitoring and Management Canonical: https://www.softwareadvice.co.nz/software/125932/atera Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.nz/software/125932/atera?page=2) > Atera is a cloud-based IT management platform built for managed service providers (MSPs) and internal IT departments of all sizes. It combines remote monitoring and management, professional services automation, and remote access in one place, helping IT teams monitor devices, automate routine tasks, and manage client billing without switching between tools. Core features include patch management, which keeps devices up to date automatically, ticketing and helpdesk tools for tracking and resolving issues, and network discovery for mapping connected devices. IT teams can run scripts, generate reports, and manage contracts and invoices from a single dashboard. Atera suits small to mid-sized MSPs as well as growing in-house IT teams looking to consolidate their toolset. Support is available through live chat, email, a knowledge base, and community forums, with options for round-the-clock assistance. > > Verdict: Rated **4.5/5** by 461 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 461 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atera - **Location**: Tel Aviv, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$129.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing \& Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands and 9 more ## Features - AI Copilot - API - Access Controls/Permissions - Accounting Integration - Active Directory Integration - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Analytics - Application Management - Approval Process Control - Asset Lifecycle Management - Asset Tracking - Audit Management - Audit Trail - Automated Routing - Automatic Patch Deployment - Automatic Scans - Backup and Recovery ## Integrations (54 total) - Acronis Cyber Protect - Acronis Cyber Protect Cloud - AnyDesk - Axcient - Azure Active Directory Domain Services - Azure Portal - Azure Virtual Machines - Bitdefender GravityZone - Bitdefender GravityZone MDR - Chocolatey - Cisco Duo - Clockify - Cynet 360 - DUO - Domotz ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software) ## Related Categories - [AI IT Agents](https://www.softwareadvice.co.nz/directory/5438/ai-it-agents/software) - [Unified Endpoint Management Tools (UEM)](https://www.softwareadvice.co.nz/directory/4771/unified-endpoint-management-software/software) - [Virtual Assistant Software](https://www.softwareadvice.co.nz/directory/4488/virtual-assistant/software) - [IT Management Software](https://www.softwareadvice.co.nz/directory/4563/it-management/software) - [IT Asset Management Software](https://www.softwareadvice.co.nz/directory/1888/it-asset-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.softwareadvice.co.nz/software/117339/manageengine-endpoint-central) — 4.6/5 (1876 reviews) 2. [NinjaOne](https://www.softwareadvice.co.nz/software/349671/ninjarmm) — 4.7/5 (298 reviews) 3. [SysAid](https://www.softwareadvice.co.nz/software/158389/sysaid-it-crm) — 4.5/5 (523 reviews) 4. [N-central](https://www.softwareadvice.co.nz/software/161863/solarwinds-n-central) — 4.2/5 (253 reviews) 5. [Iru](https://www.softwareadvice.co.nz/software/71745/Iru) — 4.9/5 (496 reviews) ## Reviews ### "Great Value for Growing IT Teams, But Mind the Operational Rough Edges" — 5.0/5 > **Sushant** | *18 August 2026* | Building Materials | Recommendation rating: 10.0/10 > > **Pros**: Atera stands out for its all-in-one IT management model that seamlessly combines Remote Monitoring and Management (RMM) with an integrated PSA ticketing system. Its transparent, technician-based pricing structure is a game-changer for scaling businesses without per-device cost penalties. The platform offers a clean, intuitive dashboard that makes tracking network health and managing endpoints straightforward. Additionally, built-in AI capabilities and script automation help automate routine maintenance, drastically cutting down resolution times. > > **Cons**: Atera's main drawbacks stem from operational friction across day-to-day management tasks. While basic onboarding is simple, navigating recent UI changes and setting up custom automation scripts still presents a noticeable learning curve. Customer support can be slow and unresponsive on complex tickets, while the platform suffers from occasional dashboard lag, connection drops, and noisy false alerts. Crucially, patch management can be unreliable, occasionally failing silently without clear error reporting. > > Atera delivers a streamlined, all-in-one IT management experience that excels in accessibility and value. Its per-technician pricing model makes scaling effortless, while the unified RMM and PSA interface simplifies daily operations for IT teams. However, the platform is somewhat constrained by basic reporting capabilities and additional costs for advanced features. Overall, it is an ideal, high-efficiency choice for small-to-midsize setups, provided you don't require heavy enterprise-level customization. ----- ### "Useful Platform for Managing IT Tasks and Tickets" — 5.0/5 > **Swetha** | *21 August 2026* | Automotive | Recommendation rating: 9.0/10 > > **Pros**: I liked having ticket management, device monitoring, and other IT management features available in one place. The dashboard made it easier to keep track of issues and prioritize tasks. Automation features were also helpful for reducing some of the repetitive work. > > **Cons**: There was a learning curve at the beginning, especially when trying to understand some of the settings and automation options. A few areas of the interface could also be more intuitive. Once I became familiar with the platform, it was easier to use. ----- ### "Good but expensive" — 4.0/5 > **Anonymous User** | *14 November 2025* | Computer Software | Recommendation rating: 7.0/10 > > **Pros**: Very simple to use, saying this after some time of usage, and the dashboard is really unique. Cool software > > **Cons**: Pricing is really high and I think there might be alternatives. Paying per user is not a real deal in this type of software ----- ### "A practical tool for monitoring and managing endpoints." — 4.0/5 > **Varshini** | *17 August 2026* | Computer & Network Security | Recommendation rating: 8.0/10 > > **Pros**: What I like the most about Atera is that it gives us a good overall view of the systems we are managing from one place. The monitoring and alerts are useful for keeping track of issues, and the patch management saves quite a bit of manual effort. I also find the interface fairly easy to work with once you get used to it. For day-to-day monitoring and handling routine issues, it has made things more organized for our team. > > **Cons**: There are times when the number of alerts can be a little overwhelming, especially when several devices have issues at the same time. It takes some tuning to make sure we are focusing on the alerts that actually need attention. Some features also take little more time to understand properly when you're using them for the first time. > > I have been using Atera for almost two years and my overall experience has been good. I mainly like it because it gives us monitoring, patch management and remote management capabilities in one place instead of having to switch between different tools for every task. It has helped with keeping track of endpoints and responding to issues more quickly. Like any tool, it took some time to get the alerting and settings adjusted to our requirements, but after that it became much easier to use. Overall, it has been a useful tool for our day-to-day work ----- ### "A Well Organized IT Platform That Reduces Administrative Work" — 4.0/5 > **Stacie** | *30 August 2026* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: I like that Atera brings several IT management tasks into one platform without making everything feel overly complicated. The ticketing and monitoring features are useful for keeping issues organized, while patch management helps reduce the amount of manual follow-up needed. From an operational standpoint, having better visibility into IT activity also makes it easier to track efficiency and recurring issues. > > **Cons**: Some of the more advanced options take time to understand, especially when you're first getting familiar with the system. I also think reporting could be more flexible for teams that need customized information for internal reviews and management reporting. > > Atera has helped make IT support more structured by bringing ticket management, monitoring, and patching together. I appreciate that it reduces some of the repetitive administrative work and gives better visibility into what is happening across the environment. It is a useful platform for organizations looking to improve efficiency without managing too many separate tools. ----- Page: 1 / 20\ Next: [Next page](https://www.softwareadvice.co.nz/software/125932/atera?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/125932/atera) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data