--- description: Review of Zoom Phone Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Zoom Phone | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [Zoom Phone](/software/123022/zoom-phone) # Zoom Phone Canonical: https://www.softwareadvice.co.nz/software/123022/zoom-phone Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/123022/zoom-phone?page=2) > Zoom Phone is a VoIP solution designed to help businesses in education, finance, healthcare and government sectors connect and communicate with team members on a unified interface. It offers a central administrator portal, allowing managers to modify phone numbers, view call details and monitor call quality. The platform supports an advanced encryption standard (AES) 256-bit algorithm that lets teams secure voice calls and media across various session initiation protocol (SIP) devices. Zoom Phone enables administrators to transfer, forward, record, block and hold calls using Android and iOS mobile applications. Additionally, teams can switch between voice and video conferencing, manage call queues and secure login via single sign-on. Zoom Phone lets businesses integrate the system with several third-party applications such as Google Drive, Salesforce, SharePoint, Slack and more. Pricing is based on monthly and annual subscriptions and support is extended via FAQs, help center, training videos and other online measures. > > Verdict: Rated **4.5/5** by 244 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 244 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoom Video Communications - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Zoom Phone is available from $10/user/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Call Centre Management - Call Conferencing - Call Logging - Call Monitoring - Call Queues - Call Recording - Call Routing - Call Screening - Call Tracking Metrics - Call Transfer - Computer Telephony Integration - Conferencing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) - [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software) - [Call Centre Software](https://www.softwareadvice.co.nz/directory/4588/call-center/software) - [Auto Dialer Software](https://www.softwareadvice.co.nz/directory/1564/auto-dialer/software) - [Contact Centre Software](https://www.softwareadvice.co.nz/directory/4389/contact-center/software) ## Alternatives 1. [Microsoft Teams](https://www.softwareadvice.co.nz/software/397766/microsoft-teams) — 4.5/5 (11130 reviews) 2. [Zoom Workplace](https://www.softwareadvice.co.nz/software/101384/zoom) — 4.6/5 (14661 reviews) 3. [Google Meet](https://www.softwareadvice.co.nz/software/185290/google-meet) — 4.5/5 (12161 reviews) 4. [Webex Suite](https://www.softwareadvice.co.nz/software/430596/webex) — 4.4/5 (7410 reviews) 5. [GoTo Meeting](https://www.softwareadvice.co.nz/software/188188/gotomeeting) — 4.4/5 (11531 reviews) ## Reviews ### "Reliable VoIP solution of modern times" — 5.0/5 > **Nishant** | *10 May 2025* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: - Seamlessly integrate with Zoom's workflow ecosystem of Zoom meetings, Zoom call etc. - Low cost platform compared to peers, makes it good choice for small enterprises - Supports VoIP calling over Wifi and 4G/LTE and other networks flawlessly - Very simple and user friendly interface - Being a unified communication platform, it combines phone, video and meetings, chats into a single application - Giving user with utmost ease in communication - Easy switch from phone call to video meeting > > **Cons**: - Call quality depend on internet bandwidth - Limited hardware support for desk phones - Limited integration around number of CRM and helpdesk > > Overall, its very nice, reliable, and easy to user VoIP tool, offers good quality calls and robust integration with Zoom's wider ecosystem ----- ### "Perfect Call Platform For Large Amount of Calls" — 5.0/5 > **Sebastian** | *20 April 2026* | Higher Education | Recommendation rating: 10.0/10 > > **Pros**: Good application for doing calls with other clients. Meetings, call recording, and call quality were all good. I did not use the background options but they worked well. Not many bugs or issues. Good level of call security. > > **Cons**: There was a tiny learning curve when compared to Zoom Video Calls however it was nothing the documentation couldn't help with. > > Overall very good and useful for doing calls with a large array of clients. Not many issues at all and a good value for money. ----- ### "Great for Clients you can’t see in person\!" — 3.0/5 > **Dana** | *19 October 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It provides you with a. Phone number that I can use to communicate with clients. I can also provide video calling > > **Cons**: Zoom only works if you have a zoom account. Some people no need to meet with do not have zoom and sometimes don’t want to make an account > > It’s good. Easy to use. Talking to clients who don’t live in the United States is helpful to talk via phone or video ----- ### "Zoom Phone Efficiency In Communications" — 5.0/5 > **Ascah** | *19 June 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: My communications are now safe, secure and effective with Zoom Phone because it supports inbound and outbound calling through the public switched telephone network. > > **Cons**: There is nothing that has a problem with this platform at all. This platform first is secure for making calls. > > Zoom Phone fits businesses of all sizes. I find this platform to be effective for secure communications with my clients. ----- ### "Reliable and Improvable" — 4.0/5 > **Verified Reviewer** | *9 April 2025* | Hospital & Health Care | Recommendation rating: 9.0/10 > > **Pros**: Alright, what I really love about Zoom Phone is its easiness to use. Yeah, it integrates perfectly with the rest of the Zoom features... so I don’t have to switch between different apps all the time. I can easily make calls right away on the go (something great when I'm running around between classes or study sessions). The call quality is also really clear; communicating with professors, classmates, and even patients is made so much easier. > > **Cons**: One thing I don’t like about Zoom Phone is that sometimes it can be a bit unreliable, especially if I’m switching between my laptop and phone during a call. There have been a few instances where I’ve had trouble reconnecting, and it can be frustrating, especially when I’m trying to discuss something urgent with a colleague or professor. Also, if my internet connection isn’t strong enough, the call quality drops, and it’s hard to hear clearly. That’s something I’ve run into a few times, and it can be annoying when I’m in the middle of a study session or discussing a clinical case. I also wish there were more options for customizing notifications because I’ve missed calls occasionally, especially if I’m in a lecture or study group and don’t hear the alert. Despite these small hiccups, it’s still a really helpful tool, but these are the main things I think could be improved. > > Sure, during rotations and group study, Zoom Phone has been excellent for keeping me in contact with professors and classmates (that is, those that are also using Zoom). Connectivity might be lacking occasionally, especially on low Wi-Fi. Otherwise it is simple to use. Honestly. At times, it may be challenging to coordinate communications across devices. By and large useful, but some changes would make it even improved. ----- Page: 1 / 11\ Next: [Next page](https://www.softwareadvice.co.nz/software/123022/zoom-phone?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/123022/zoom-phone) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data