--- description: Review of Lucy Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Lucy | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Artificial Intelligence (AI) Software](/directory/4360/artificial-intelligence/software) > [Lucy](/software/119923/lucy) # Lucy Canonical: https://www.softwareadvice.co.nz/software/119923/lucy Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/119923/lucy?page=2) > Lucy is a cloud-based order processing solution designed to help small to large businesses analyze, capture and create sales orders. Features include notifications, self-service mapping, event log, SSO authentication and timeline view. The application lets wholesalers record purchase order formats and stock codes before entering the data into ERPs. The AI-enabled solution automatically scans incorrect stock codes or prices and flags them for review. Lucy creates trading partners for newly received purchase orders by setting up customer code and ERP order status. Additionally, users can highlight particular details on orders, enabling the solution to automatically add order and line items details. Lucy offers API-based and custom integration with third-party ERP systems. The solution is available on monthly subscriptions and support is offered via phone and email. > > Verdict: Rated **4.5/5** by 32 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 32 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Lucy ## Commercial Context - **Starting Price**: A$1,885.00 - **Pricing model**: Per Feature - **Pricing Details**: Lucy pricing starts at $1,885 per month and scales with number of teams and features. Features expand across Standard, Large, and Enterprise plans. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - AI/Machine Learning - API - Activity Dashboard - Alerts/Notifications - Audit Management - Audit Trail - Business Process Automation - Conditional Logic - Data Capture and Transfer - Data Extraction - Data Quality Control - Data Replication - Data Retrieval - Document Automation - For Sales Teams/Organizations - For eCommerce - Integration into Third Party Applications - Machine Learning - Natural Language Processing - Order Entry ## Integrations (7 total) - Abel ERP - Dynamics 365 Business Central - MYOB Acumatica - Microsoft Azure - NetSuite - Pronto - Rithum ## Support Options - Email/Help Desk - Knowledge Base - Phone Support ## Category - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) ## Related Categories - [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software) - [RPA Software](https://www.softwareadvice.co.nz/directory/4341/robotic-process-automation/software) - [Data Entry Software](https://www.softwareadvice.co.nz/directory/4529/data-entry/software) - [Order Management Software](https://www.softwareadvice.co.nz/directory/1730/order-management-system/software) - [Order Entry Software](https://www.softwareadvice.co.nz/directory/3349/order-entry/software) ## Alternatives 1. 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The implementation team did a great job quickly onboard us (despite being on a new ERP) and helped to meet critical timelines. The software is easy to scale, with the ability to onboard new customers ourselves and a transparent pricing model. > > **Cons**: More in depth self-service reporting analytics (i.e. daily breakdown of orders processed over a timespan) ----- ### "Automating our B2B and B2C business" — 5.0/5 > **Bilgin** | *13 January 2021* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: I don’t need to worry about Lucy as a system. She doesn’t break or create complaints internally. She just works. > > **Cons**: It would be great if Lucy could expand to support other parts of our business, like invoices for the Accounts payable team. > > We initially hired Lucy to take care of our B2B emailed orders and then started using her for Amazon and other online marketplace orders. Allowing us to self-service and set up our own Trading Partners really accelerated our ability to see the value in Lucy. Once our customers understood the speed of automatic purchase order processing they were all on board. Lucy has become an integral part of our business and has allowed us to focus on providing better customer service instead of tediously entering orders manually. ----- ### "Lucy review" — 2.0/5 > **Deja** | *30 December 2021* | Printing | Recommendation rating: 2.0/10 > > **Pros**: I like that this software is easier to use and captures more data then the previous software we used previously. Love that it lets us know about duplicate PO's that are in Netsuite, so we do not duplicate orders. > > **Cons**: Integration for new parts does not happen in a timely manner. Lucy doesn't read day. month. year format well. It doesnt read the same po's accurately. PO's cant be zoomed in so makes it hard for reviewing orders to verify information due to it being so small. Skips lines dates, money , or stock codes. times it cant read city and state. data correction has had to be made on parts and or dates that did not capture accurately. > > There are some improvements in the cons I would like to see fixed, its better than our prev. software but could use some adjustments. ----- ### "Excellent solution for a great price\!" — 5.0/5 > **Tawny** | *28 November 2022* | Electrical/Electronic Manufacturing | Recommendation rating: 10.0/10 > > **Pros**: Lucy was very easy to implement with our ERP using EDI. > > **Cons**: The only real difficulty we've had is the time zone difference being in the US. > > I worked with \[SENSITIVE CONTENT\] initially, then \[SENSITIVE CONTENT\] to make sure Lucy was the right solution for our business. There was never any pressure. They were both very consistent and helpful. Always extremely transparent and have worked hard to make sure this has been a great solution for us. ----- ### "Easy Processing of B2B Orders in PDF Format" — 5.0/5 > **Mark** | *4 January 2022* | Wholesale | Recommendation rating: 10.0/10 > > **Pros**: Easy integration to our ERP. Easy for our customer service team to use, with excellent support service. Will process orders (even with 100+ lines) within a few seconds. > > **Cons**: If customers don’t use our part numbers on their invoices, it does require a bit of work to load translation for future orders. However, this can be done in bulk or as a new order are received. > > Incredible service that has helped us process orders quickly while reducing keying errors. It alerts our team members when manual intervention is required (pricing errors, change of addresses, obsolete products). We use LUCY for processing B2B orders emailed in a PDF format from smaller customers without EDI capabilities. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/119923/lucy?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/119923/lucy) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data