Bookeo

Pros

The ease of set up & use. I can charge clients online without wasting time after the session.

Cons

To have more tools available the price increase is too high

Pros

I cannot say enough good things about this software. I tend to shop things to death, and Bookeo was head and shoulders above the other options.
The customer support is prompt, and clear. The team has been very patient to point me in the right direction when I needed to expand the software's capability for my growing counseling practice.

Cons

Like any software, there is a learning curve on the front end. It took me awhile to get it set up, BUT I can't imagine another software being easier or requiring less time. The software is so robust, and I have yet to come close to using all of its features.

Alternatives Considered

Reasons for Choosing Bookeo

Switched From

Reasons for Switching to Bookeo

Pros

The ability to allow my customers to book without speaking with a person

Cons

Bookeo customer service reps are awful. They are condescending in the emails and take the real responsibility for issues that arise due to their updates. The fact that you can't actually speak to a person is another con because there is no way to hold anyone accountable for the poor service customers receive.

Pros

The monthly fee option was the most appealing as opposed to commission based.

Cons

I would echo the other reviews here who found the support staff condescending. I sent several emails and wasted hours trying to get a phone call with support or sales to iron out some issues and questions to no avail. They prefer to waste time by email instead when a quick phone call would suffice.
Bookeo also do not do live one to one demos like most providers and refused all attempts at a phone call to find resolution. A terrible performer.
There are better alternatives available

Pros

Every time I have a question, I get a detailed response to my question along with more details for potential steps I could take.

Cons

I feel the tutorials could be more detailed and perhaps in video form.

Alternatives Considered

Reasons for Switching to Bookeo

Pros

Great for barbers, Clean and simple interface. Category dropdowns, next pages - no constant scrolling, Addition feature (to add add-ons with a service vs combos), Terms and Service included in Emails. The automatic booking cancellation, thank you message, Website integration

Cons

Does not work with service duration times, just intervals without a 45min time., No Sms Confirmation for Clients, Can not add additional wording to Reminders, Unable to check on multiple devices at the same time, Payment option choices not by Merchant.

Pros

we’re launching a boat cruise business this season. we used squarespace as a webhost, then completely set up our scheduling app with Acuity, which is the squarespace default scheduling app. it was very much a square peg in a round hole experience, we contorted every possible way to try and make the app work, but it was just not right. we cancelled that, and started over with square appointments, who touted some of the features we couldn’t find in Acuity, but then, when you really got into the details, weren’t applicable. we cancelled that, and started over in fresha, but realized their pricing was ridiculous.

finally, we stumbled across bookeo, and the more we delved into your app, the more excited we became. instead of trying to somehow twist your app into letting us offer what we planned, bookeo anticipated every need, and even gave us options we hadn’t yet considered.

instead of trying to adjust our business to work around the app, your app actually guided us in the process of launching our new business.

your pricing is on point, and we haven’t come across any sneaky pricing tricks, which is a big relief, relative to most of the other apps we’ve tried. everything has been so straightforward, and so user friendly, we haven’t needed support yet. but in the event we do, we got a good feeling we’ll get what we need.

thanks for this great app, which has really made a difference in launching our charter cruise business.

Cons

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Pros

none

Cons

Bookeo is not good and there have always been problems but now they have deleted all our members. DELETED ALL OUR MEMBERS! The huge cost of time and money to our business is enormous. All we got was a 'Its not possible to undo, sorry' Not even the hint they'd tried to rectify the problem or a proper apology. Avoid this incompetent bunch. Its not worth saving a few pounds it will cost you huge amounts of time and maybe all your customers.

Pros

Bilinguisme and the price was pretty good

Cons

UI in the back end is very old looking and makes you feel like you stepped back in time

Pros

Easy to use. No customer service when you need it

Cons

Cancelled many months ago only to find out that I was still being charged. When questioned about it they stated that it was cancelled 3 days prior. I did nothing 3 days ago. Today is when I noticed the charges. LIES

Pros

We used this to schedule archery classes. It was very easy to use and I loved how customizable everything was. Being able to create private classes and send out the link for payment was very nice. I also liked the ability to ask if the customer wanted to buy add-ons at the time of registration.

Cons

Bookeo is amazing as an online scheduler but a little more difficult to use in-store. I wish there was an option to add waivers.

Pros

I love that when I have an issue Customer Service responds very quickly and my issues always get resolved in a timely manner

Cons

It can be difficult to change a schedule if there are future bookings. For example when we go to or from daylight savings time it's a real chore to change tour times.

Pros

I love the modern looks of the booking page and use of my branding colours and images.
It looks modern and professional with easy instructions for clients booking online to follow.
The price is fantastic and for me as small business affordable. I have in the past tried anything from Setmore, Accuity, Canlendy, woocommerce booking to vCita. All are good but expansive and booking pages are not what I wanted. vCita is very good but very expensive.
Bookeo's booking page is fantastic and looks clean and modern and easy to use.
Wish I had found Bookeo much earlier. It uses PayPal which I love. Customer service is on the ball and very helpful. I love that I have payment options at time of booking, to chose from like pay now, deposit or do nothing.

Cons

At first I had an issues with the set-up software, it takes a bit getting used to and some instructions were not clear to me a I had to get back to Customer service a good few times.
I am now used to it but would like it to be a bit more intuitive and in my mind has steps that could be reduced, for example categories and services. Also, integration with other apps is limited which I found interesting, Bookeo is not on Zapier.

Pros

This is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software.

Cons

No membership function, and I'm not a huge fan of the way their text reminder service works.

Alternatives Considered

Reasons for Choosing Bookeo

Switched From

Reasons for Switching to Bookeo

Pros

Bookeo is really a great software. In no time you will be able to put your tours online for booking. Great customer support via email.

Cons

It would be nice to have a customer phone number you can call if you need and answer right away, however that is just a minor thing.

Pros

Ability for so many options for classes/courses
Customer details stored in one place, easily email attendees from a course
Additional features constantly being rolled out
Amazing customer service

Cons

took a while to set up but ALL bookings software take a while if you want to fully customise everything.

Pros

Bookeo Software makes a suite of programs used for the purpose of managing and organizing reservations online with idea of eCommerce. The programs are Bookeo: Appointments, Classes and Courses and Activities. All these programs are easy to install and for the most part easy to use.

Cons

The only thing that I can say is the sometimes it can be a little cumbersome in finding things. There seems to be a screen calculated spacing limit of items on the screen. What it does is put things that are outside that limit on another screen. which will appear on another tab. Now it keeps good organization of this. If you have a lot of activity going on, you may end up with a few tabs to go through to find what you need.

Pros

It's very easy to use, reliable, and the support has been outstanding for me. They offer a lot of flexibility and tools, and they seem to keep adding more.

Cons

I have no cons at this time. There have been a few bugs, but they were caused my conflicts with other tools and Bookeo was quick to help me fix them.

Pros

it looked professional on the surface

Cons

customer support

Pros

-very easy to use
-access to the help functions and staff. They are always helpful and answer very fast.
-manages all my customers and payments and courses
-easy to create and update new courses
-has plenty and plenty of functionalities that I chose or not to use.
-price is very reasonable comparing to other alike

Cons

-I wish it had more functionalities for one on one tutoring businesses.
- every 2 year I would have to download my data cause it gets deleted, not the customers database though.

Pros

Price is right. Easy to use. They are always updating and listening to their customers. Easy integration. My customers love using Bookeo to book their tour with my charter company. Zero complaints!

Pros

Overall easy to use.
Custumer's service really fast to respond and every time resolved the problem with courtesy. That's principally why I write the review today.

Cons

A lot of functionality but that's ok. It would be nice if it was offered in french.

Pros

This is my first experience using a booking system for my horse riding business. The customer support is first class. My questions are answered promptly, fully, professionally and I have never been made to feel that I am asking the obvious although I think that has often been the case.

Cons

I have just started using the software, and have not found anything to dislike so far. As this is my first experience with booking software, I have nothing to compare it with.

Pros

The customer service is what tipped me over the line. I tried many softwares with similar features but this one was the most functional and excels with both front end visuals and back end user friendliness, and the customer management section is a super convenient bonus which will save me lots of time.

Cons

It would be nice if this software also had a nice calendar view, but since it does everything else I need I decided to settle for the nice event view.

Pros

simple back end with enough options to fully customize your online booking system. A easy to use client management system that also allows you to manage your staffing.

Cons

unfortunately bookeo is unable to directly link to a online waiver service-this is the only part of the system I wasn't happy with