---
description: Review of SMS-Magic Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: SMS-Magic | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [SMS Marketing Software](/directory/4532/sms-marketing/software) > [SMS-Magic](/software/117744/sms-magic)

# SMS-Magic

Canonical: https://www.softwareadvice.co.nz/software/117744/sms-magic

> SMS-Magic is an SMS marketing software, which helps contact centers, higher education institutions and businesses in staffing, healthcare, wellness and financial services industries engage with customers via multiple communication channels such as MMS, Facebook, WhatsApp, and more. Professionals can route service requests to required agents, maintain a history of conversations and track message delivery metrics.


Key features of SMS-Magic include automated responses, activity dashboard, templates and third-party integration. Supervisors can manage customizable campaigns, maintain a history of customer consents for audit purposes and measure return on investment (ROI). Additionally, contact centers can create message routing rules and track message delivery status on a unified platform.


SMS-Magic offers mobile applications for Android and iOS devices, enabling professionals to communicate with customers, receive notifications about new leads and assign conversations to team members. The product is available on monthly or annual subscriptions and support is extended via phone, email, FAQs, documentation and other online measures.
> 
> Verdict: Rated **3.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.8/5** | 4 Reviews |
| Ease of Use | 3.8/5 | Based on overall reviews |
| Customer Support | 3.3/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 3.8/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: SMS-Magic

## Commercial Context

- **Starting Price**: US$37.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: Multi-channel Messaging For Salesforce - $180 for 1 User Licence Per Month
SMS Conversational Messaging For Salesforce - $100 for 1 User Licence Per Month
SMS Automation For Salesforce - $50 for 1 User Licence Per Month 
Multi-channel Messaging For Zoho - $37 for 1 User Licence Per Month
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brazil and 133 more

## Features

- API
- Automated Responses
- Campaign Scheduling
- Communication Management
- Consent Management
- Contact Management
- Drip Campaigns
- Mass Texting
- Reporting/Analytics
- SMS Messaging
- Third-Party Integrations

## Integrations (1 total)

- Salesforce Marketing Cloud Account Engagement

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support

## Category

- [SMS Marketing Software](https://www.softwareadvice.co.nz/directory/4532/sms-marketing/software)

## Alternatives

1. [Project Broadcast](https://www.softwareadvice.co.nz/software/431569/project-broadcast) — 4.9/5 (647 reviews)
2. [SlickText](https://www.softwareadvice.co.nz/software/167722/slicktext) — 4.8/5 (268 reviews)
3. [Text Request](https://www.softwareadvice.co.nz/software/306855/text-request) — 4.6/5 (1193 reviews)
4. [Clearstream](https://www.softwareadvice.co.nz/software/321838/clearstream) — 4.8/5 (656 reviews)
5. [WAWCD](https://www.softwareadvice.co.nz/software/519182/WAWCD) — 5.0/5 (54 reviews)

## Reviews

### "Super simple to use" — 5.0/5

> **Verified Reviewer** | *21 April 2022* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: It helps us to communicate faster and easier with our merchants.
> 
> **Cons**: We had a small hiccup with integration but once that was fixed, we haven’t had a problem yet.

-----

### "My Experience With SMS-Magic" — 5.0/5

> **Zeckie** | *9 May 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 9.0/10
> 
> **Pros**: With SMS-Magic, marketing us easy thanks to ease of sending SMS in bulk. The software also allows scheduling easy
> 
> **Cons**: My experience with SMS-Magic has been positive - no issues.

-----

### "Do not use this product." — 1.0/5

> **Kelly** | *18 December 2023* | Construction | Recommendation rating: 0.0/10
> 
> **Pros**: We were attracted by the price. I have now found many other better alternatives.
> 
> **Cons**: They did not know how to properly set up the SMS which delayed our ability to use SMS. It has been over two months and we still haven't been able to send a single text to users and they are denying any sort of refund.
> 
> Terrible. I rarely write reviews but their negligence and ignorance to the problem lead me to doing so.

-----

### "Very capable product" — 4.0/5

> **Timothy** | *18 May 2023* | Higher Education | Recommendation rating: 7.0/10
> 
> **Pros**: SMS Magic integrates seamlessly in Salesforce.  SMS Magic does all the initial set up to create the Process Builders to Task the right people and have the conversations show up in the right page layouts.
> 
> **Cons**: You have to really watch their billing.  It rarely matches what you are quoted but they will fix it when you point it out.
> 
> We have used SMS Magic since about 2017 and they have enabled us to send 1-1 and 1-many messages, via Campaigns, to all of our audiences.  Very simple to use messaging capability within Salesforce itself, too.

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/117744/sms-magic)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/sms-marketing/sms-magic-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/117744/sms-magic> |
| en-GB | <https://www.softwareadvice.co.uk/software/117744/sms-magic> |
| en-IE | <https://www.softwareadvice.ie/software/117744/sms-magic> |
| en-NZ | <https://www.softwareadvice.co.nz/software/117744/sms-magic> |

-----

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