About Yonyx

Yonyx is a cloud-based solution designed to help call centers and customer service businesses create and manage interactive guides for technical support, telemarketing, lead qualification, compliance and other processes. The platform includes decision trees, which enable organizations to design and visualize customer interactions using multimedia flowcharts. Yonyx enables authors to design custom guides for agents using images, hyperlinks, videos, data sorting, and other attributes to streamline customer service operations. It offers various features such as automated guide authoring, user defined commands embedded in guidance steps, analytics, integration with CRM systems and more. Additionally, administrators can invite users, provide role-based permissions, and update tags to facilitate search functionality. Yonyx lets managers gain insights into account usage, incidents, author/user activities, compliance and other metrics via reports and analytics. It supports integration with various third-party applications using REST and JavaScript APIs. Pricing includes monthly subscriptions and support is extended via phone, email and other online measures.
Yonyx Software - Yonyx creating guides
Yonyx Software - Yonyx user response
Yonyx Software - Yonyx multimedia flowchart
Yonyx Software - Yonyx creating guides - thumbnail
Yonyx Software - Yonyx user response - thumbnail
Yonyx Software - Yonyx multimedia flowchart - thumbnail

Yonyx pricing

Yonyx has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Pricing Details:
http://corp.yonyx.com/pricing
Free Version:
Yes
Free trial:
Yes

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Yonyx Reviews

Feature rating

Value for Money
4.7
Functionality
4.7
Ease of Use
4.7
Customer Support
4.8
5 reviews of 128 View all reviews
Wes B.
  • Industry: Machinery
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 13/09/2016

Providing Self-Service to our Dealer Network

We use Yonyx to provide troubleshooting and start-up assistance of our products to our dealers. While we have manuals, documentation, procedures, etc, it works so well to let our people "choose" what they need help with. And without needing to flip pages back and forth in a manual as they progress (we all know how that is "go to page 9, and it says go to page 112, which may take you to another page, okay now where was I?", instead "BOOM" we take them directly to answers they want and quick back click, they continue onward.

Yonyx has been more than just an external guide for my company, it is a training tool. Instead of doing lecture and powerpoints, I open up our Yonyx guides and use them as well, as they have more incorporated photos than my manuals do. And again, why flip back and forth through a technical manual, when a Yonyx page can provide "choices" for answers, and in one click, take you to it.

When I first looked around for some type of Online Flowcharting, I was surprised at all the flowchart software, but so limited on something that I could use for our network to provide an easy interactive decision flowchart tool to create easy and quick hyperlink web pages.

Yonyx is a great tool for providing easy Interactive Flow Charting. They have the best auto expanding decision map view that I have seen. No, trying to create a flow map on your own. Add more decisions, statements, and Yonyx adjusts the map for you. No clutter.

Overall, I have been very happy with the ease of creating some lengthy guides.

Pros

While many of my dealers would like an "App", for offline usage, they forget all the data involved which could make for a big download. Being "cloud" based, it is easy for me to change information and the next time they use the guide, it is "up to date" and not using old information by accident.

Cons

Would be nice to add "scoring" as I have seen, for feedback or using to provide an answer for a tally. I could use this for a teaching or quiz versus paper copies or using something like surveymonkey.

Eric M.
  • Industry: Financial Services
  • Company size: 1,001-5,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

4
Reviewed on 19/08/2019

As a software developer

I have been developing with Yonyx for a couple of weeks now. I very much enjoy working with these APIs and the platform in general. The user interface for designing decisions trees is extremely easy to use and teach to others. The API documentation is very good too, I have worked with many companies that charge even more for their software integrations, but have terrible documentation or support when it comes to implementation. So far with Yonyx, everything has worked as we expected it to, and the resources provided to integrate from start to finish are very complete and easy to work through. I would definitely recommend to others looking for some sort of decision tree solution, with support for completely custom integrations.

Pros

Great API Documentation
Very Easy To Use
Very Easy To Train on
Great Functionality

Cons

The online dashboard
Some of the training videos could use some refinement

Alternatives Considered

Zingtree

Reasons for Switching to Yonyx

The quality of the available APIs for custom integrations.
Jensen M.
  • Industry: Real Estate
  • Company size: 501-1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/05/2022

Great Platform for Sales Calling

I have had a great experience being able to reference a script and learn it while also catering it to each scenario based on the information provided during conversation.

Pros

I like how there are different talk tracks based on the situation. I also find the notes to be very helpful.

Cons

There are times when notes can be deleted if you go back to a beginning page, but it is not very often.

Jamie T.
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
3
Ease of Use
5
Customer Support
5

3
Reviewed on 27/07/2020

Yonyx review

Yonyx as a whole is a great script tool and is leagues above using a printed out scripting system.

Pros

For the most part, this software is an invaluable tool. There are consistent errors but familiarization with the product helps to make those errors less of a problem. I use Yonyx daily for up to 150 calls a day and its the best system I've used.

Cons

I would like to be able to submit requests about specific scripting and be able to make slight edit requests as simply as touching a button and submitting the change for a request.

Response from Yonyx

Dear Jamie

Thank you for your review below. An option to provide feedback to Authors does appear below every step in every path of the script. Perhaps you may not have noticed it?

Once again, we thank you for your valuable feedback & appreciate you taking the time to share it with us!

Replied 28/07/2020
Shubhashish B.
  • Industry: Information Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 14/03/2022

Must have side-arm to reduce variation across thousands of decisions

The team is supportive and knowledgeable, they have always helped in times of need.

Pros

- Easy to setup and customize
- User friendly authoring and change options
- Standard reports are quickly available

Cons

- Advanced reporting needed some customization work

Alternatives Considered

Zingtree

Reasons for Switching to Yonyx

- Flexibility and customization features of the product - Reliable support from the support team

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