--- description: Review of Canny Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Canny | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Apparel Manufacturing ERP Software](/directory/185/apparel-manufacturing-software/software) > [Canny](/software/117543/canny) # Canny Canonical: https://www.softwareadvice.co.nz/software/117543/canny Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/117543/canny?page=2) > Canny is a feedback management platform designed to help businesses collect and analyze insights from customers and account holders, plan roadmaps and announce product updates. Administrators can automatically link feedback to existing user accounts, group similar requests together, discuss ideas with internal teams and let customers vote in by adding them to private boards. Features of Canny include customizable branding, API, webhooks, reporting, feature request tracking. idea management, public roadmapping and more. Users can maintain a changelog of all product updates and filter by label IDs to display logs specific to separate products. Additionally, it allows teams to synchronize project updates or statuses across systems and notify customers about upcoming features. Canny facilitates integration with several third-party applications such as Zapier, Slack, Intercom, Zendesk, Salesforce, Jira, GitHub, Segment, Microsoft Teams, and more. Pricing is available on monthly subscriptions. > > Verdict: Rated **4.6/5** by 77 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 77 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Canny - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Pricing Details**: Start out with our Free plan, and scale as needed as you get more feedback. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - API - Alerts/Notifications - Bills of Material - CRM - Chat/Messaging - Collaboration Tools - Commenting/Notes - Customer Segmentation - Customisable Branding - Discussions/Forums - Feedback Management - Idea Management - Idea Ranking - Ideation - Innovation Management - Multi-Channel Data Collection - Polls/Voting - Predictive Analytics - Prioritisation - Product Lifecycle Management ## Integrations (15 total) - Asana - ClickUp - Discord - GitHub - Google Chrome - HubSpot CRM - Intercom - Jira - Microsoft Entra ID - Microsoft Teams - Okta - OneLogin - Segment - Slack - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Chat ## Category - [Apparel Manufacturing ERP Software](https://www.softwareadvice.co.nz/directory/185/apparel-manufacturing-software/software) ## Related Categories - [Apparel Manufacturing ERP Software](https://www.softwareadvice.co.nz/directory/185/apparel-manufacturing-software/software) - [Electronics Manufacturing Software](https://www.softwareadvice.co.nz/directory/333/electronics-manufacturing-software/software) - [Product Lifecycle Management Software](https://www.softwareadvice.co.nz/directory/444/product-lifecycle-management/software) - [Product Data Management Software](https://www.softwareadvice.co.nz/directory/4215/product-data-management/software) - [Project Tracking Software](https://www.softwareadvice.co.nz/directory/1606/project-tracking/software) ## Alternatives 1. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1723 reviews) 2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews) 3. [Wati](https://www.softwareadvice.co.nz/software/430256/wati) — 4.6/5 (203 reviews) 4. [Zoho CRM](https://www.softwareadvice.co.nz/software/392464/zoho-crm) — 4.3/5 (6973 reviews) 5. [Intercom](https://www.softwareadvice.co.nz/software/378292/intercom) — 4.5/5 (1133 reviews) ## Reviews ### "Feature Request Management That Keeps Customers in the Loop" — 5.0/5 > **Barbara** | *5 February 2026* | Business Supplies & Equipment | Recommendation rating: 10.0/10 > > **Pros**: Direct customer visibility into request status Consolidates and quantifies feature demand Reduces CS workload for status updates Improves customer trust through transparency > > **Cons**: The salesforce integration is pricey The ability to auto reply with custom messages does not exist SDK implementation is tricky on mobile > > Canny has been a valuable tool for managing customer feedback and feature requests. The standout benefit is the transparency it provides - customers can directly see the status of their feature requests, understand what's in progress, and follow updates as features move through development. This visibility has significantly reduced the "where's my feature?" conversations with our customer base. Instead of our CS team acting as a middleman, customers can log in, see that their request is on the roadmap, check its priority, and even see other users who've voted for the same feature. This transparency builds trust and helps customers feel heard, even when features aren't immediately prioritized. From an operational standpoint, Canny helps us consolidate duplicate requests, quantify demand, and make data-driven prioritization decisions. The ability to link feature requests back to specific accounts gives us clear visibility into what our highest-value customers are asking for. The feedback loop it creates between Product, CS, and customers has improved our roadmap communication significantly. Customers appreciate knowing where things stand rather than submitting requests into a black hole. ----- ### "Good product\!" — 4.0/5 > **Bekki** | *16 September 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Customer Support was very helpful to get started and learn more about the product, and it was easy to book an appointment for that > > **Cons**: There are a lot of features which can make learning as admin difficult or overwhelming. However, flip side is there are many interesting features to learn ----- ### "Poor AI support" — 1.0/5 > **Michael** | *19 November 2025* | Construction | Recommendation rating: 0.0/10 > > **Pros**: It was helpful for the longest time, but support unfortunately turned a great experience into a bad experience. > > **Cons**: Bad customer experience when sunsetting our plan option. Lack of flexibility and AI support responses, unable to reach a real rep. ----- ### "Excellent feedback management and Slack integration" — 4.0/5 > **Aranza** | *24 December 2025* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: We really like the Changelog feature, specifically the ability to use filters. We recently started using the feedback board and the Slack integration has been incredibly useful for our workflow; it makes it very easy to push client feedback directly to our board. > > **Cons**: The main downside is that the user-facing plugin/widget does not translate to Spanish. We need better localization options for non-English speakers. > > Overall, it is a great tool that has improved how we listen to our customers. The setup was smooth, and the integrations work well. If they added Spanish support for the widget, it would be perfect for our market. ----- ### "Canny Organizes Chaos" — 5.0/5 > **Jeramie** | *6 February 2026* | Consumer Services | Recommendation rating: 10.0/10 > > **Pros**: The organization of feature requests. We used Slack for a while and it was disorganized and not very useful. It's super easy and intuitive to use. The design makes it difficult to create multiple requests for the same thing. Very intelligently built. > > **Cons**: Nothing really. It meets all our needs for tracking product improvement requests. I would like to see more features added to the report dashboard feature, maybe? > > I needed somewhere to store all the feature requests our Support team was taking from the field. Canny gives us a way to track unique requests and upvote instead of having multiple requests for the same thing spread across multiple channels of communication. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/117543/canny?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/117543/canny) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data