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About Kickserv
Kickserv is a cloud-based field service management solution that provides small businesses, tools and functionalities, which help them to manage leads, estimates, team's schedules, jobs, invoices and payments.
Kickserv can be tailored to suit businesses in various industries that include cleaning services, plumbing, HVAC and electrical. It features contact management, billing and invoicing, work order management, driver scheduling, dispatching goods and more.
Kickserv provides users a custom user interface that allows them to monitor various aspects of their organization's workflows update and distribute invoices, monitor field technician status and more. The solution offers mobile applications for iOS and Android devices that help technicians and workers to send automated or custom job updates, notes and comments to the team in the office.
Kickserv supports integration with QuickBooks Online, QuickBooks Desktop and Xero. Services are offered on a monthly subscription basis that includes support via phone, email and other online resources.
Kickserv pricing
Kickserv has a free version and does not offer a free trial. Kickserv paid version starts at US$59.00/month.
Starting Price:
US$59.00/month
Free Version:
Yes
Free trial:
No
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Kickserv Reviews
Feature rating
5 reviews of 375
View all reviews
Ted
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 29/11/2018
Excellent functionality and ease of use
Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.
Pros
Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.
Cons
There are no issues or downside for my company.
Response from KickServ
Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others.
Cheers!
Replied 10/12/2018
Jennifer
- Industry: Medical Devices
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5
4
Reviewed on 29/11/2021
Great for One Tech
I enjoy using the product from my desk and the tech doesn't have any complaints from the app.
Pros
I like that i can invoice the job with clear notes and history to the clients from my tech. Scheduling is easy.
Cons
Wish there was a way to alert the tech out of the app. I review a work order and see I need more notes or need him to advise on a part # so that I can quote. I have no way to tell him this other than to copy the notes and email him separately.
Reasons for Switching to Kickserv
ease of use and low cost for using with just one tech.Response from KickServ
Thank you for the wonderful review, Jennifer. I know the idea of two way communication within Kickserv, among employees, has been kicked around. I'll be sure to pass the feedback up the ladder. :)
Replied 2/12/2021
Josh
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
1
Features
1
Ease of Use
2
Customer Support
1
2
Reviewed on 16/02/2017
Lack of response to concerns. Converted us to new platform a day early while open.
Our experience with this software was average until the migration from SSK to Kickserv.
1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
3) The only response we have gotten from Kickserv is "Sorry about the confusion".
4) Responses to issues about the new platform are not helpful and delayed.
5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
6) Editing estimates does not work correctly
7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
9) None of our questions or issues have been resolved.
Pros
drag and drop capabilities
Cons
Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful
Response from KickServ
The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs.
We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.
Replied 5/03/2017
Scott
- Industry: Industrial Automation
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
5
4
Reviewed on 12/07/2019
Kickserv Review
Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.
Pros
The ability to store everything together.
Cons
It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.
Alternatives Considered
Sage Construction SuiteReasons for Choosing Kickserv
Too much Double-Entry from dispatch to accountingSwitched From
Sage Construction SuiteReasons for Switching to Kickserv
Price
Cyndi
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5
5
Reviewed on 1/03/2019
Get your DISPTACH house in order
We have been with Kick Serv through a lot of growing pains. As a "non techy" person, I was very frustrated in the beginning but now have become a believer that THIS IS a great program for our growing business. I am looking forward to see which upgrades are coming for 2019. (Allow techs to search for specific job numbers in the field, colors change as job phases are uploaded with new people assigned to same job, adding the use of our standard quote forms, time sheet management)
Pros
Able to track all incoming calls with a glance at calendar screen. See every tech (color coded) daily, weekly and monthly. Track days off, vacations, in a glance, with customer on the phone!
Cons
Still no way to automatically change color coding as each phase of a project is completed and we need to add different tradesmen to the job. We have to "open" each job BEFORE we schedule a tech to see if he/she is already assigned to an ongoing job.
Response from KickServ
Hello Cyndi,
Many thanks for the abundance of positive feedback. And as always the suggestions to make our product better and more user friendly is what we thrive on here.
To quickly gather what jobs a technician or tradesman is on go directly to our Jobs index page and use the "assign to" filter.
Ping me back from within the app if you'd like to discuss this idea further. We are here to help.
Replied 12/03/2019
