About New Relic One

New Relic One is a cloud-based network monitoring and observability platform designed to help businesses analyze, optimize and troubleshoot software stack. Features include real-time alerts, serverless monitoring, incident management, data query and health map. The solution enables engineers to collect telemetry data such as events, logs or traces, filter and save search results through built-in log management UI, perform root cause analysis and visualize the stack performance via the dashboard. IT professionals can monitor distributed services, applications, containers, virtual machines or servers available on-premises or cloud. Team members can receive failure warnings about potential anomalies and prioritize issues accordingly. New Relic offers integration with various third-party applications including Terraform, Microsoft Azure, Consul, MySQL, Elasticsearch, Google BigQuery and MongoDB. It comes with mobile applications for Android and iOS. It provides monthly and usage-based pricing options and support is extended via documentation and forum.
New Relic One Software - New Relic One alerts
New Relic One Software - New Relic One digital experience monitoring
New Relic One Software - New Relic One analytics
New Relic One Software - New Relic One log management
New Relic One Software - New Relic One infrastructure monitoring
New Relic One Software - New Relic One alerts - thumbnail
New Relic One Software - New Relic One digital experience monitoring - thumbnail
New Relic One Software - New Relic One analytics - thumbnail
New Relic One Software - New Relic One log management - thumbnail
New Relic One Software - New Relic One infrastructure monitoring - thumbnail

New Relic One pricing

New Relic One has a free version and offers a free trial.

Starting Price:
Not provided by vendor
Free Version:
Yes
Free trial:
Yes

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New Relic One Reviews

Feature rating

Value for Money
4
Functionality
4.5
Ease of Use
4
Customer Support
4
5 reviews of 141 View all reviews
Jonathan S.
  • Industry: Design
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
3

5
Reviewed on 21/08/2019

New Relic Offers Simple-to-Set-Up Server Monitoring

New Relic is a great product/service that is extremely powerful and easy to use. They even have iOS/Android apps to stay up-to-date on server stats while away from your desk.

Pros

I love how easy it was to get the New Relic agent installed on my Digital Ocean server. Within minutes it was piping in data to their dashboard.

Cons

Making sense of the mountain of data is challenging. It takes time and effort to figure out what all the data means and how it can be useful to your organization. It is well worth the effort though.

Alternatives Considered

Papertrail

Reasons for Switching to New Relic One

New Relic is the most robust and powerful solution and it was incredibly easy to get up and running with.
Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
4

5
Reviewed on 4/02/2021

Best Application monitoring tool around !!

Pros

Ease of use is the best feature about this tool, you can get started with very minimal training. Dashboarding perfromance report capability is also good, helps us to keep on top of our applications perfromance. Another feature that we love is the integration with Jira which enabled auto-creating of tickets on violation of certain thresholds. Overall, this is used by developer community on daily basis.

Cons

The licensing is per node, whcih makes it expensive to turn it on non-prod infra. I hope this changes in future.

Alternatives Considered

AppDynamics
Yuko H.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
0

5
Reviewed on 11/09/2021

Great server monitoring software

Overall, New Relic One is a great server monitoring software. It's great that you can be notified when server resources are low and that you can dig into logs when issues occur.

Pros

You can configure to monitor various servers, such as SQL servers, service fabric servers, and so on. You can zoom into a certain date and time, and see if the issue occurred because there was not enough CPU or memory. You can configute to be notified when CPU/memory goes below the amount you specified via email, mobile push notifications etc.

Cons

It took me sometime to figure out if the time displayed is our timezone or the server timezone.

Dylan W.
  • Industry: Internet
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
2
Customer Support
2

2
Reviewed on 7/11/2020

Worse each year

I've used New Relic for 6+ years across 3 different companies including my own. Overall they seem to be going downhill each year, sadly along with many tech companies now. Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value and no innovation. Meanwhile, many other companies provide many of their features with higher quality and for free. I've recently switched some things to AWS and other services because they are cheaper and more reliable.

Pros

Has monitoring specific to the programming languages and database servers that we use

Cons

Cost is extremely high compared to the value of the service being provided. Many of the features can be found on other platforms for free or cheap.

The designers and developers are clearly bad or mediocre. Entire platform is wrought with bugs and decisions about UI and configuration that make no sense and do not actually help the users of the product. They have done multiple revamps of the UI, which I am actually totally fine with in general because I am happy to learn new things, but they simply have not been improvements. Just a reshuffling, often with added work required from me for no benefit, plus features that no longer work.

Even lowest tier email support apparently requires paying more than $2000 per year. I was legitimately astounded when I discovered this. I already pay through the nose for this software, and when I tried to file a support request they informed me I had to post in the community. Really??? $2000 per year isn't enough to respond to one measly email support request? I give email support for free for all of my customers, even ones who don't pay, because I legitimately want to make my products as good as possible.

Leon S.
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/06/2021

Great tool for tracking the performance and health of our platform

I am using the web interface and the app multiple times a day to quickly see how the application is performing. The notifications in case of disruptions are convenient and very helpful.

Pros

It's clean and simple to setup and gives a great dashboard which helps get a quick overview of the performance of our SaaS application.

Cons

When using multiple modules on a bigger infrastructure it can get quite expensive. However we only use the basic version which gives us all the info we need.

Alternatives Considered

AppDynamics

Reasons for Switching to New Relic One

New relic was cheaper and easier to implement.

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