Buildium

Pros

Easy to use, and tasks are easy to assing

Cons

no apps on the app store or Android store

Pros

What I like most about Buildium is the user-friendly navigation. I have operated out of many platforms (Yardi, Entrada, DoorLoop, OneSite, Appfolio, RentManager, Guesty etc.) and Buildium is by far the easiest to feel your way through no matter the experience level. I have trained the most seasoned teams to the greenest teams and the way this software is laid out is so practical compared to a lot of other options on the market. Also, we experience way fewer inquiries from tenants and owners than we have in the past in terms of navigating their portals. Maintenance requests, general support needed, owner contributions, report interpretation etc. has been a breeze for our tenants and clients.

Cons

There aren't any features/lack thereof that I don't necessarily like about Buildium, but definitely think the existing Buildium could offer some features that would make day-today operations a bit more efficient:
- Giving tenants the ability to submit their notice to vacate via Resident Center
- Automatically reversing management fees collected on payments that have been reversed
- Create a space on owner/tenant/property pages to interact with/tag other team members so correspondence can be internal/recorded
- Allow for import/export of workorders/tasks
- Allow scheduling of reports to be emailed (monthly/quarterly generated Owner Statements)
- Show At-Will leases within lease renewals
- Add a pop-up feature when paying bills by check (like the Trust Account warning) if a vendor has e-pay info
- Add a report that shows bank balance breakdown without management company income included

Alternatives Considered

Reasons for Switching to Buildium

Alternatives Considered

Reasons for Choosing Buildium

Switched From

Reasons for Switching to Buildium

Pros

Nothing. They overpromissed and didn't deliver.

Cons

They charge credit card fees from the landloard and can't provide information about who paid with a credit card. I think what they are doing is a fraud. I didn't even receive the amount of money through their system that they charged me a fee. The way they transfer money, it's inconvenient. They combine and split the transfers a weir way.

Pros

I just started using Buildium and so far it has been good. Our onboarding calls were great and the team got us set up to use the system in no time.

Cons

I feel like I went into month two behind the curve. My onboarding was complete but there were a few items that I still don't know how to properly do in the system. While there is a lot of support information, my searches don't always find articles I need to support my business. One more support call would be solid.

Alternatives Considered

Reasons for Choosing Buildium

Switched From

Reasons for Switching to Buildium

Pros

The platform is very intuitive and robust. It has all of the features one would need to manage a growing portfolio.

Cons

I would love to see more automation features but for what they have it's perfect for me.

Pros

- Simplified documentation process
- Adding new tenants
- Issuing notices
- Access to tenant and owner portal

Cons

Not very Canadian friendly. It should integrate LTB notices and print receipts for large rental payments involving multiple people.

Pros

Very user friendly system and easy to navigate around. I like the audit report very much as I constantly have to oversee staff performance.

Cons

No option to use a default bank account for vendor payments vs. rent collection
certain reporting unavailable such as monthly breakdown of occupancy reports/collection reports

Alternatives Considered

Reasons for Choosing Buildium

Switched From

Reasons for Switching to Buildium

Pros

I never have to worry about remembering rent increases

Cons

That I cannot put 5 charges on one monthly invoice all together. The tenant shouldn't get 5 different bills and storing all the extra paper is a pain

Pros

I love how easy it is to navigate the system!! I believe Buildium is the best management software for smaller property managers.

Cons

I'm not a fan of not being able to pull average cost. I would like it to be mor user friendly for construction budgets and average cost.

Pros

Buildium is incredible. We came from PropertyWare which is old and lame. The UI dated and lame, but Buildium is all improved. We love it!! The leasing process and managing tenant move it’s is a breeze. Honestly every part has been great. Support is also very good if a question comes up.

Cons

The only thing that tenants have complained about are the fees associated with online payments. They are close to $15 for a transaction (tenant pays). We were used to our tenants only need to pay a $1-$3 fee per transaction. But it’s not that big a deal.

Alternatives Considered

Reasons for Choosing Buildium

Switched From

Pros

Buildium is very user friendly and provides owner access 24/7/365 which is vital.

Cons

Multiple screens to get needed information, i.e. applicant email was removed from list of new applicants. Application must be opened to get contact information. Ability to copy email addresses from screen to send email outside Buildium system was removed.
Most cons would be slanted toward my personal usage requirements of the product.

Pros

I like the multitude of features that Buildium offers, with work orders, rent tracking, and accounting among the most helpful.

Cons

In my opinion, Buildium's many features are hidden by an antiquated interface, making it difficult to learn initially. If this interface had a more modern feel, it might attract even more customers once they could see its many powerful features.

Pros

Easy to set up, helps to keep track of finances, properties, owners, tenants, basically I can do all in one program no need to use any other.

Cons

I can't schedule EFT payment for my customers.
I can't add more charges when using Applicants other than application fee
I can't modify statements

Pros

The support team can answer EVERY question and are so easy to use. I don’t hesitate to call even for minor items.

Cons

The financial reporting and owner portal financials are a little lacking.

Alternatives Considered

Reasons for Switching to Buildium

Pros

I can’t think of any.

I don’t feel it is intuitive

Cons

It does a poor job with important export of information. Also, there’s bugs in the software that have not been addressed and continue to be ignored by management.

Pros

I like that Buildium is affordable and easy to use. I would also say they have better than average support for a PM software.

Cons

It is not as customizable as other property management software, so it is important to review this software carefully before choosing it. It needs to be a good fit for your property management model.

Pros

Now that we have worked with it for a few years Buildium is an integral part of our operation. We could not operate as efficiently and as professionally as we do.

Cons

Very steep learning curve and there are still times when things happen we can't fix ourselves. But Buildium tech support is extremely understanding and quick to locate and fix issues.

Pros

I can expand and contract with ease using Buildium.

Cons

Some of the accounting buckets can be frustrating at times yet customer service is top notch.

Alternatives Considered

Reasons for Switching to Buildium

Pros

accounting is great - excellent reporting capabilities, resident portal is excellent value, task and work order management is streamlined and logical

Cons

mobile app is limited, browser is not mobile optimized, don't care for the files upload categories and would like a "custom" violation option

Pros

I own my own properties, but I have 60 doors, and that is far too many for me to use a simple accounting software. Of all of the different platforms I have used, Buildium has been the very best. My building managers can all log into this one platform to view and schedule repair requests, add rent payments, and pay vendors. It was easy to set up. It’s simple to add bills. I can pay vendors directly through Buildium. And with the fantastic, multifaceted,reports, I can see exactly how I’m doing on a property without having to search through files or sifting through complicated reports. Buildium has really nailed the business.

Cons

My least favorite feature is the bill pay. When I enter a bill, I don’t like having to click a second time in order to pay the bill. I want there to be a place where I can enter the payment on the same page. If I don’t enter payment then that it should be listed as outstanding, but doing a second click to make the payment and a third click to record the payment is a little inconvenient.

Pros

The cost is very affordable and support is quick and helpful.

Cons

There is no payroll module for Canada so it needs to be entered manually.

Pros

Its Ecosystem is very complete, you can find all of the features needed to have your property management streamlined in a very efficient way

Cons

The mobile app does not give you many functions to be able to manage information on the go, while driving or visiting properties

Pros

Ease of use, intuitive, able to look up information accurately and the real time updates.

Cons

Sometimes slow to start up, especially with Bill Pay, Mailings, and it can be frustrating with the new email settings to move forward with composing emails and sending them out in a fast an accurate manner.

Pros

I like how it holds files and organizes information for property management.

Cons

The maintenance portion of Buildium is poor, so poor I pay for another company system to be used as a different application.