Lightyear

Pros

The program is easy to learn and explain to other non-finance people to use. It offers the best customer support which is very friendly and fast-reacted to any issues arise.

Cons

The best integration with XERO and BEPOZ.

Pros

Easy to integrate and setup - start to finish - 4 weeks.
Great support team, very helpful and very thorough.
Price is very competitive, especially the setup costs.
Did what it said it could do and integrated with our systems.

Cons

Duplicate invoices dont get caught until after the workflow.
Cannot bulk upload historical invoices from previous system (Dext)

Alternatives Considered

Reasons for Choosing Lightyear

Switched From

Pros

Bills processing have become easier and more accurate.

Cons

Mapping can be tricky for split accounts and revision can only be made in the review folder.

Pros

Nothing to like about light year it is doesn’t work simple

Cons

Slow, Unstable, inaccurate ocr of invoices causing excessive manual re-entry of invoices, customer support non existent as they can’t do anything as it is a terrible system I have waited for improvements over the last 3 months they haven’t happened stay from lightyear find something else

Pros

Seamless integration aided by the helpful staff from Lightyear. The program itself is a big time saver.

Cons

The only thing I can think of at this stage is the way that Lightyear integrates with our POS system. There is an extra step in the exporting/importing process, but it still quite easy to use when you become familiar with it.

Pros

Taken a huge load in processing time of the supplier invoices, it can streamline the processes, identify duplicate invoices and eliminates any human errors.
It is also well integrated with Xero.

Cons

Getting the right mapping for some suppliers due to their invoice formats can sometimes be challenging and ongoing.

Credit notes can at times be problematic as the reference in the credit notes can cause confusion in the processing (due to formats), they can be processed as the original invoices again rather than credit notes.

Pros

Smooth integration process with ERP and a user-friendly interface with a lot of functionality

Cons

No complaints. The experience during and post on-boarding was great.

Pros

“Great experience with Lightyear so far, extremely helpful software that saved me heaps of time and paper.

Very user friendly and easy to communicate with the rest of out team.

Support is very knowledgeable and quick in reply.

Highly recommended to all business.”

Cons

“There is not downside with the software. Surely there will constant updates and look forward for it”

Pros

What I like most about Lightyear is it’s easy to navigate and very user-friendly

Cons

So far, there’s nothing that I like least about Lightyear because in more than 3 years of using the platform, I didn’t encounter any issue

Pros

I love how fast it is and the interface is easy..

Cons

There's no sharing of Database, hopefully in the future..

Pros

Great value for money, time saving, user friendly, outstanding customer service, provides everything you need to process creditors invoices

Cons

I have never had a bad experience with Lightyear. Whenever something doesn't work (which barely happens), their team is always very responsive and the problem gets solved super quickly

Alternatives Considered

Reasons for Switching to Lightyear

Pros

As a small business owner, Lightyear has saved me hours of time processing Accounts Payable each month. By eliminating almost all the manual input I used to do, Lightyear has both significantly reduced the time I spend entering invoices into my accounting system as well as minimized data entry errors. Lightyear's customer service has been very responsive and helpful, and they seek out feedback to continuously improve their product.

Cons

Integration with Quickbooks Desktop can be clumsy at times, but that is more of an issue with the 3rd party app needed to import the transactions.

Pros

- Good software. Easy to use.
- Great support team.
- onboarding consultant was amazing.

Cons

- in some instances, the rules are too rigid.
- it will be good to have a little bit of flexibility with some of the rules which should help solve a lot of things especially for supplier who currently don't have a professional way of running their business.

Pros

Great product, easy to use, good value for money, amazing customer service who have come up with a solution to any issue we had. No more filing!

Cons

There is nothing I have come across yet I don't like about Lightyear.

Pros

Easy to use and understand one touch payables

Cons

Does not integrate to cooking the books
Would be good to have multiple accounts emails attached

Pros

Of all the software that I use, for me Lightyear is the best. It provides automated information which made my work easier. You can also find solutions to your issues/concern through Knowledge Base or you can just simply chat lightyear Team and they will respond to you in just a snap. Would highly recommend of course.

Cons

None for me to be honest :)Because, If I wanted to know a thing or If I experienced some issues , I can just chat the support team for assistance :):):)

Pros

Not much not to like! The fact that you can have a month's free trial to test it out and set everything up is brilliant. It meant we could trial the product at no cost (including excellent support from [SENSITIVE CONTENT] ). Although there was paid implementation assistance (cheap!) available I was able to set the whole thing up without having to resort to that (the customer support team is on hand 24/7 to help with any issues).

The product is not that mature - which could be seen as a downside. However, the Lightyear team is so responsive that it doesn't actually come across that way. Most of the niggles that I had at the beginning (just over 6 months ago) have already been resolved through the regular product updates, and I have confidence that the remainder will be resolved in due course.

The product is very easy to set-up and use (as evidenced by being self-implemented). We have implemented in four locations, and once you understand how things work, it only really takes a couple of hours of setup to do each new location.

Cons

Given the nature of the rapid development of the product, there is still some work to be done to rationalise all the features (e.g. 'Edit Bill' permissions were add retrospectively to the 'Task Approver' role, so they don't integrate in a completely cohesive manner with the interface). However, I understand that the team are proactively working on that aspect.

Pros

If I have to choose just one favourite thing about lightyear it would be the mapping which saves me so much time, however, I continue to find benefits of this product all the time. From all the automations, to the viewable history, through to the supportive team. I could go on and on

Cons

I love this product for my use, however I am not sure if the department heads/authorisers of the invoices see all the detail I would like them to be checking/confirming as we use job codes as well as ledgers codes.

Pros

Ease of use and not having to enter invoices in manually. Data searching and mapping for future invoices

Cons

None. If I am unfamiliar with any aspect of the software, the team are quick to help

Pros

Simplicity - easy for non-finance users to navigate
Clear audit trail on all interactions with documentation
Very cost efficient

Cons

I would like to see a bounced email feature when a supplier directs their invoice to a slightly incorrect email address - as far as I can see, if the Lightyear email address is incorrect, neither the supplier or the receiving entity is aware

Pros

Coming from the paper world of Accounting to Lightyear has transformed the business and the happiness of the staff in the accounting team. The ability for invoices to be automatically coded, digitally stored and approved through an online platform is truly excellent.
The implementation team at Lightyear were fantastic, leaving no stone unturned and a special shout out to [SENSITIVE CONTENT HIDDEN] who was instrumental in the process from start to finish. Well done Lightyear team

Cons

There is not much to dislike about this product. When implementing, there was no Purchase Order function however this is now a new feature on Lightyear so very impressed with the speed to get this up and running with more to come :-)

Pros

We never lose an invoice. Even if we accidently delete an invoice we can return it for processing. We have reached our goal of being almost paper free. The processing, approval, review and signing off tabs are wonderful and provides us with a simple system that provides accountability from our department managers. So easy to use and saves so much time.

Cons

A very small number of our supplier invoices can't be mapped but with the overall benefits of this system it is just a minimal issue.

Pros

Software is very easy to use and to understand. Screens provide relevant invoice information.
Corrections on invoices can be made easily if required by the user.
Adding notes to invoices is very helpful for future reference.
Looking up archived invoices is also very useful. Creditors statements can also be stored so no need to print them.
Setting up new users is very easy and quick.
Invoices that need to be mapped by Lightyear are mapped in a timely manner .
There are regular improvements and updates on Lightyear which benefit the user.

Cons

Hard code description against suppliers when it is always the same description that needs to be entered

Pros

The ease of use is exceptional and has made the implementation easy for our organisation. End users have said how much they love the product and all our admin teams and managers have embraced the change which is fantastic. It means that the finance team now have full visibility of where there are backlogs in invoices being sent in for payment which helps when suppliers have queries. The audit trail and approval listing is fantastic.

Cons

It may have helped to get some more feedback from a similar organisation on how they adapted their processes to fit in with Lightyear but the Lightyear team is very helpful and patient so we got up to speed quickly .

Pros

The ease of use, and the multi-level permissions. I run three companies using one software.

Cons

every time I find something I don't like customer service solve it within minutes - they have figured workarounds for all the work we complete