About eClinicalWorks

ClinicalWorks, an electronic health record (EHR) and practice management solution, provides technology for every step of the patient care delivery process. Clinicians access features including patient engagement, Telehealth, customizable reminders, population health data, healthcare analytics, and custom messaging campaigns. eCW software includes structured data capture, trend analysis, and customizable documentation options for multiple healthcare specialties. Clinicians can access all components of patient records in the Patient Hub. With eClinicalWorks Version 11, clinicians gain access to Eva, a virtual assistant that can help review patient records including information from the Progress Note tool and data flowsheets. V11 also includes features such as the Healow app, Messenger, a self-service patient portal, online appointment booking, plus more. eCW's Healow app can track patient-recorded data from home monitoring devices that patients can wear/use and sync it directly with the healthcare provider's EHR system, keeping clinicians connected with real-time patient vital signs, activity, and progress. eClinicalWorks can be used on a PC or Mac using a web browser, smartphone, or iPad. Revele is a Gold Certified, full service eCW implementation and support reseller. As Revele utilizes eClinicalWorks to provide RCM for thousands of providers, Revele knows how to optimize eCW!
eClinicalWorks Software - eClinicalWorks - Healow Hub
eClinicalWorks Software - eClinicalWorks - Provider Lookup
eClinicalWorks Software - eClinicalWorks - Patient Hub
eClinicalWorks Software - eClinicalWorks - Patient Profile
eClinicalWorks Software - eClinicalWorks - Scheduling
eClinicalWorks Software - eClinicalWorks - Progress Note
eClinicalWorks video
eClinicalWorks Software - eClinicalWorks - Healow Hub - thumbnail
eClinicalWorks Software - eClinicalWorks - Provider Lookup - thumbnail
eClinicalWorks Software - eClinicalWorks - Patient Hub - thumbnail
eClinicalWorks Software - eClinicalWorks - Patient Profile - thumbnail
eClinicalWorks Software - eClinicalWorks - Scheduling - thumbnail

eClinicalWorks pricing

eClinicalWorks does not have a free version and does not offer a free trial. eClinicalWorks paid version starts at US$449.00/month.

Starting Price:
US$449.00/month
Pricing Details:
It is also available at $599/mo with additional features.
Free Version:
No
Free trial:
No

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eClinicalWorks Reviews

Feature rating

Value for Money
3.1
Functionality
3.4
Ease of Use
3.4
Customer Support
2.9
5 reviews of 324 View all reviews
Knott C.
  • Industry: Hospital & Health Care
  • Company size: 5,001-10,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

5
Reviewed on 15/10/2019

eClinicalWorks is my personal favorite eMR for medical practices

This is a much less cumbersome software than that used in other offices.

Pros

I like the search patient feature - if two patients have the same or similar names, it alerts you. It would be easy to click on the wrong patient in error. All the chart documents are organized intuitively so it is very easy to find a specific document you are looking for. Also, as soon as you pull up the patient, it shows the date of the last visit and date of the next upcoming visit. Also, printing is smooth and no trouble to set up.

Cons

The progress notes are semi-prepopulated, which could lead to information getting into the note that you did not intend to.

Crystal V.
  • Industry: Medical Practice
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 21/07/2021

Functional basic EMR

Overall very functional EMR with a few small nuances.

Pros

Easy to navigate through the program. Relatively easy to order medications and eprescribe. There is a bit of a learning curve but is easy once you get the hang of the program.

Cons

The health care maintenance checks were lacking and left a lot of gaps for follow-ups. The E-prescribing was sometimes confusing when it came to choosing a location.

Verified Reviewer
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 5/05/2022

5 Stars!

eClinicalWorks provided us with an EMR that was both user-friendly and effective in our pediatric workflow. I can't recommend it enough!

Pros

eClinicalWorks was by far the best EMR I have ever used. I have used several over the last 15 years and this one has left a lasting impression. ECW is easy to use, their customer support is unlike anything I have ever seen. Most concerns were addressed within 30 minutes which is rare with any company.

Cons

The only "con" is that sometimes with customer service, even though there were fast response times, we didn't always feel heard.

Response from eClinicalWorks

Thank you for your review! We are so happy to hear that you've had such a great experience. We pride ourselves on providing the best service to all our customers.

Replied 11/05/2022
Andrew N.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
1
Customer Support
1

3
Reviewed on 7/10/2019

Sufficient but lackluster

After using the product for 10 years our practice had learned to master the inefficient workarounds to where they have become 2nd nature. Unfortunately, recent server stability issues forced us to look for a new solution. Our hosted platform was eventually upgraded/moved to a more stable server farm however it was too late and the process to replace the software had already began. We eventually migrated to a new solution.

Pros

The price? As far as bargain EHRs goes, this is probably front runner, but the industry is lacking in innovation and functionality and this product is no different. Where you save money up front you pay for it by having a lack of features and seemless easy to use workflows. We constantly had to create nonsensical workarounds to achieve an acceptable workflow that was less painful for the providers but made it 10 times more difficult for the staff.

Cons

As a provider, you grade how easy an EHR is to use based on the number of clicks. As an IT professional you are able to assess a software's efficiency based on numerous other metrics. As the later, I can say by far the worst aspect is the number of clicks. With no redeeming qualities to speak having to drill down 5 or 6 menus to get to a patient's documents or financials and then be forced to back all the way out before checking on a 2nd patient's info is maddening. User's are forced to keep 2 instances open so as to not be forced to close a patient's demos/chart if they have to take a call and open a new patient's chart. This of course is explicitly denounced by eCW as forbidden. We do it anyway ... it's the only way.

Courtney A.
  • Industry: Hospital & Health Care
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5
Reviewed on 5/04/2022

Ease of use and direction

Eclinical was essentially very helpful when switching EMR and provided our office with the support it needed to accomplish proper training

Pros

I liked that the software was simplistic and was very upfront with how the software works

Cons

Customer Service could use a little work but over all loved this system more than any other EHR/EMR we've worked with.

Response from eClinicalWorks

Hi Courtney, thank you for your review! We are so happy to hear that you've had such a great experience. We pride ourselves on providing the best service to all our customers.

Replied 12/04/2022

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