About eClinicalWorks









eClinicalWorks pricing
eClinicalWorks does not have a free version and does not offer a free trial. eClinicalWorks paid version starts at US$449.00/month.
Alternatives to eClinicalWorks
eClinicalWorks Reviews
Feature rating
All eClinicalWorks Reviews

- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
It gets the job done
It gets the job done for us and it probably just like most other EMRs they all have issues but at the end of the day they allow you to record your notes and bill the insurance.
Pros
ECW can get most of what you want done. I work mainly on the reporting side and staff support. The ability to pull reports is pretty good with their EBO system. We get almost everything we need reporting wise from that system whether it’s financial or encounter data. Their support is pretty responsive usually calling back the same day in most cases. Their billin service is pretty good and is very reasonable. Our company pays about 8% totally cost with ECW which is pretty much the industry standard.
Cons
There are sometimes a lot of clicks with ECW. Anytime you do an upgrade something is not going to work which is very frustrating. If you are a CPC practice you will be frustrated as their reporting dashboard took until the middle of 2018 to start working and then we upgraded and now we are waiting on a patch to get the dashboard back up. Don’t expect to speak to anyone that’s first language is English when you call support. We started with ECW in late 2015 and we had to setup everything from scratch which we thought was really strange as they have so many practices you would think there would already be templates for almost everything.
- Industry: Medical Practice
- Company size: Self Employed
- Used Daily for 2+ years
-
Review Source
20 years of using eCW -- what's it's been like for me
It's an excellent company with dedicated, ethical people. Their product just gets better, year over year. Good company.
Pros
Their support is outstanding -- prompt, professional, kind people. The software itself makes it possible for a solo doc like me to manage the whole practice by myself. Just very fast and efficient.
Cons
There are still more mouse clicks than I want -- I need to keep my hands on the keyboard when I'm typing -- but they're moving in the right direction every day. I've used eCW for over 20 years. Glad I chose them.
Alternatives Considered
Amazing ChartsReasons for Switching to eClinicalWorks
eCW had better billing integration compared with Amazing Charts- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Worst EHR EVER
Pros
They are cheaper then most! There are not many pro's been with them since 2012.
Cons
Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR!
Reasons for Switching to eClinicalWorks
Ecw have no idea what they are doing there updates make work for providers and nurses, they NEVER FIX THE ISSUES always responding with the stupidest responses there are units of measure, and documentation needed for PGIP and insurance audits ECW operated with alot of IT'S not once has there updates been making it about medical updates, the worst EHR!- Industry: Alternative Medicine
- Company size: 501–1,000 Employees
- Used Daily for 1-5 months
-
Review Source
the best of the best
Overall, I love eClinical Works! It is such a great program, and it offers so much that makes my day-to-day amazing! My favorite part? Prescribing non-controlled substances through the provider's names on eclinical works. It saves me so much time.
Pros
seriously, it's one of the best medical record/scheduling programs. I have had such wonderful experiences with it!
Cons
It does take a minute to log into which kinds suck but it's not awful
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
The best EMR
Easy to train software that allows for all manners of specialty and general practice billing and EMR.
Pros
The simplicity of the software. Everything is easy to get to and there are so many useful features.
Cons
Sometimes there are too many clicks, a few things could simplified even further but overall it is a great software.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
One of the top 3 worst Systems of all time.
Bad system, they tell you everything is in one but really, it's a frank stein system and you can't ever get anyone to actually solve any issues.
Pros
I don't like it, between the fact that you have to pay for each item instead of it being one full product and the Support being less than helpful, it's a crappy system.
Cons
1. You have to pay for a bunch of add ons, clearing house/statements, check in and others.
2. Support sucks, they can't get into the system to change anything you have to go through an admin account which doesn't work if your admin is locked out.
3. Constant issues with connections for scripts, billing and other parts of the system.
4. Reporting in the system is no clear enough.
5. Surprise issues all the time - Change healthcare hack, MIPs reporting issues, etc.
Reasons for Switching to eClinicalWorks
They gave us the cheapest price saying that they included everything but that was a lie.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Best EMR to lengthen your workday! If you get paid by the hour you'll get rich!
It is tedious to use, so many clicks it's unbelievable. I honestly believe that they pay the coders by the number of clicks the user is forced to do.
It takes you out of the chart if you look up any info on a patient so you have to go back to you schedule screen and reselect the patient to get back into the progress note.
The top of the page says "Allergies". Can you click on it and see the patient's allergies? No! you have to click on Medical summary and wait for it to generate the page popup then scroll to the section that has allergies. Then close the popup to get back to your page.
When writing prescriptions, it never remembers the patient's pharmacy. You have to click the pharmacy and click "save as favorite" EVERY TIME! Then it takes to the next screen which forces you to do the same thing again. Also it doesn't "know" I am the provider writing the Rx so I have to go to the list and scroll down to find my name EVERY TIME!
If a patient call in and needs a refill, I have to enter a telephone visit (which I didn't take part in) implies I spoke to the patient and then from there enter the prescription with all the tedious things listed above. What's funny is there is an "Rx" button across the top of the page in any given chart. Unfortunately, that button only shows the current meds and there are several tabs NONE OF WHICH SHOW ALLERGIES, and nowhere on that medication summary where you can write a prescription.
Patient lookup doesn't keep a history, so if you go into a chart then have to access another part of the record as I mentioned above it takes you out of the chart. Then when you need to go back into the chart, you have to enter all the lookup information again! It should have a little dropdown history of recently accessed charts.
If you are in a given patient's chart and need to send the nurse a note on that patient, you go to Create Note and then select the recipient. Incredibly, the note does not attach or connect to the patient whose chart you are sending from! The first time it happened, the nurse asked me who I was talking about in the note because it had no patient info on it! It's just one unbelievable thing after another.
For OB, they don't have a dedicated OB visit. What they do is make a hybrib where you toggle between the flow sheet which is kind of the running pregnancy info- and a progress note which is created for each visit. The progress note is the same old progress note you do for a regular visit with ROS, PMH etc. which you don't need for OB vsits since they aren't there for a problem - just keeping tabs on the pregnancy. It also tries to make you do an E/M on every OB visit even though it's a global fee so you have to say no to that every visit.
Pros
You can use it on a tablet, they fit a lot of stuff (albeit useless) stuff on the screen
Cons
Everything from the tedious login to forcing you to falsify records, to the multiple layer of menus to extra clicks, to making accessing information tedious and difficult, to the onboarding person - not a team- but one person who googled everything we asked because we could see it on her zoom screen even though she didnt' realize it. Good grief, it's total ripoff and the [sensitive content hidden] on down has no clue about medicine. They are in it to mine data in my opinion.
Reasons for Choosing eClinicalWorks
Hospital bought practice and was forced onto eClinical WorksSwitched From
MDsuite EHRReasons for Switching to eClinicalWorks
Forced by clueless hospital administratorsResponse from eClinicalWorks
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience you have experienced. Your satisfaction is our priority and in order for us to help you please email us at [email protected].
- Industry: Medical Practice
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
This EHR should come with a free Rx for SSRI therapy for anyone forced to use it
I've used many EHRs over the years and this one is by FAR the absolute worst. Many other 1 star reviews here will provide extended details about it.
Pros
This EHR is absolutely fantastic in that it is guaranteed to give you that final push/motivation to leave medicine and pursue that alternative path you've been thinking about. This is because the use of eCW is a soul crushing experience.
Cons
I've used many EHRs in the past and eCW is just awful. The workflows are so miserable and non-intuitive. Basic expectations are not met.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 1-5 months
-
Review Source
Iniitial experience.
The onboarding days have been traumatic and thats why i am writing this review at 2 am on a weekday. I do not want any one else to go through what i am going through. After spending so much money onboarding , trainers are 1000 per trainer a day and paying for flights after the free 3 days , the onboarding process from go live to 3 days of "free training" were useless as nothing got activated, cancelled clinic days were wasted as i was waiting for their software to be activated and my licence was not "put in the system right"
When i asked their manager they said i should have paid more at the onboarding with a consultation with a **WORKFLOWS - Business Analysis services if i wanted things done right first time.
So far i would tell anyone to make sure you have everything locked down with prices which seems impossible as they will say their system does everything till you sign the contract and then the addons come up.
It is not an efficient system.. i can see myself forced to go back to athena which is super expensive with their billing percentage version which at least works..
Pros
They have a good marketing team but all the features i went for have been exaggerated
Cons
So far Nothing much so far is likeable, it is clunky , it can only be accessed from a widget that does not work well with apple (multiple popups and quick auto log-out make it irritating till i guess you start ignoring it. Also one has to make a change and then press refresh and that has so far taken up to a minute to refresh and show an order placed.
First the pricing appears transparent but is not real, the full feature (600$) is actually not a full feature and the price will almost double per person once you start, they bank on you needing addons and those do not have listed prices and once you spend 3-5 months onboarding you really get roped into it.
The features such as prisma for hospital records is 750 per hospital to activate and 25 dollars a month per hospital per provider which for my 6 providers racks up per hospital.
Text messages for appointment scheduling is in the package but if you have to send patients fillable forms is 15 cents a message.
kiosks fee payment systems all have addd ons that they will not mention till you are locked in.
The EMR sucks so far, can you imagine one cannot order a sleep study as it is a "specialty order" and should have been discussed at the buildup stage . Referrals all have to be placed in the system meaning i have to google and go out and get every provider who i want to refer to to get me their number and feed it in the system myself.
Labs will only go if i have a specific lab setup, i .e i cannot order an ESR as quest calls it by a different code and i have to call them otherwise the system will not place it. ( alot of useless things that they market cleverly as fail safes but end up making the workflow longer)
Like i mentioned the medication transfer is non existent, i was told after onboarding not to rely on it.
Each pharmacy has to be googled and mapped out, they do not have their own database.
Apparently the largest p2 network they only had 3 providers show up in my city of 1 million people in texas (because they said users in my area were fewer?)
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Unreliable Mobile Application
if I was in charge of purchasing software... as I was in my previous practice, I would quickly find an alternative, possibly even Epic to integrate with all of the surrounding hospitals
...I guess you get what you pay for
Pros
that it is a system not used by my main hospital
Cons
mobile app stops working for unknown reasons, support staff unable to help remotely, you must go back to the office to reset the mobile app that you're trying to use while outside of the office
- staff not reponsive at all - they will "open a ticket" which is computer speak for we will ignore your complaint
Response from eClinicalWorks
Thank you for sharing your experience. We appreciate your patience as we work to address your concerns with our support and product teams. Your feedback helps us improve, and we’re committed to ensuring your satisfaction.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
eClinical works work just fine
Pros
it is friendly using and can get support
Cons
need to create a ticket for support then wait for a call, will be better just to call and start resolving
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Communication Issue
My experience have been very negative.
Issues arise every other month and it takes for ever to solve
Pros
I have nothing positive to say
xxxxxxxxxxxxxxxxxxxxxxxxxx
Cons
We have an issue in our medical practice for a couple of weeks
and its been next to impossible to get a hold of someone that can
explain what's going on. I've been sending emails, puttings tickets and
no response.
The worst part is that once you have this system is very hard to get out.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
No user friendly
"here's your software, learn how to use it and customize it and good luck when you have problems"
Pros
intuitive diagnosis capturing, rarely was the system down for maintenance.
Cons
Most everything. Customer service is atrocious, all outsourced now to foreign countries.
- Industry: Mental Health Care
- Company size: 2–10 Employees
- Used Monthly for Free Trial
-
Review Source
Excellent platform
Pros
Ease of use, intuitive, and applicability to what I need day to day to be the best psychiatrist I can be.
Cons
Cost is high, unfortunately higher than our usual platform, so, colleagues don't appear to want to make the move.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Support is Frustrating
This program might have been good when it was first developed. However, they keep patching the program and many of our support cases have no fixes and we are told that it is a "known issue" that will be fixed in a later release. Currently we have 10 open cases with bugs in the program. The other problem is that they have so many different versions of the program and support keeps wanting us to use different features in different versions (there is an exe version, cloud version, ipad version and mobile phone version)
Pros
I like that template customization is fairly easy and straightforward.
Cons
The support is absolutely horrible. We are assigned an "Strategic Account Manager" (SAM) but every time I go to him with a problem, all he does is tell us to create a ticket. We have to log onto a separate website which then asks us what state we are located in (but it does not matter because all support is in India) so I am not sure why we are required to take time to answer that additional question. Then once the ticket is created, you are at their mercy as to when they will call back (usually when we are busy in clinic they call ten times in a row) You are given different answers depending on the support agent and many do not know how to resolve the issue but will take up your time getting connected and click around the program doing the same thing multiple times. There have been times that I have closed a case and started a new case just so that I could get a different support technician (as when I request a different agent or for it to be escalated, they will not reassign it)
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used for 2+ years
-
Review Source
Never used more glitchy software, nor a more poorly designed UI in my life.
The owners/managers of this company need to sell to new managers who can overhaul the entire operation.
Pros
Ostensibly offers many features, from an integrated EMR/PM system to registration kiosks, etc... Once the kiosk app became functional (took months...see below), we were able to decrease our reg desk staff.
Cons
1. As others have stated, the initial 5 day training period was mostly used by their staff to fix their own glitches and get the the software to a base functional state. 2.5 of the 5 days training period was used to fix things like scripts which simply didn't work. So much of the provider training time was a total waste. we were than charged additional money to have them come back and spend more time with us.
2. Content is not provided. We were told the system can be used for urgent care. after all, one fo the largest chains int he country uses ECW. They didnt tell us that chain spent a significant amount of time and money customizing the system to suit the urgent care need.
3. ECW is unable to provide suggestions for how their software should function in an urgent care environment. asking them which flow would be ideal for their software is a useless question.
4. Their software was designed by folks who have never heard of UI/UX or Human factors. As others have noted there is not a consistent use of symbology between screens. There are often multiple ways to do the same function on one screen. Sometimes the label "close" means one thing on screen but another on another screen.
5. tech support is obscene. We were unable to unfavorite certain meds form our list. It took them weeks to months to figure out why.
6. Multiple sections of the software are labelled "procedures". one area results in a CPT code being auto listed on the billing screen; one area does not. Many other illogical quirks exist as well. Good luck trying to teach every new provider these types of quirks.
7. If you are an RCM customer, many of the features they use to market themselves are simply non functional. Patients of RCM clients cant use the patient portal to make payments since as an RM client, the software does not correctly send balance data to the portal. But if you call the "portal department", they are unaware of this problem. The web based version of their software to this day (early 2019) does not receive correct balance information for patient accounts. So, even if the providers and the medical assistants use the web based version, you still have to maintain the desktop version for the front desk staff. The UI is totally different between the two systems, so you effectively have to train your staff on two different systems. Ridiculous.
8. Their entire development team and tech support team is in India. Consequently, we had to spend significant time fixing the kiosk application since literally every screen in the app had typos, grammatical mistakes and phrases thats imply didn't make sense. I screen capped them to have proof. They simply didn't understand why i couldn't use the kiosk app as it was delivered to me. This means they never even bothered to have one of their US based staff look at the product before it was released.
9. They wanted to change the pricing scheme in the middle of our contract due to legal issues they had in NY. So, they changed it in their favor without discussing it with me. Their financial analyst then used seasonal data, and ignored the peak season in doing so, to justify their new price. Had they been intellectually honest and used a full year of data, it would have altered their conclusion about what the new pricing scheme would have cost me. Dishonesty like that has no excuse.
10. Despite asking them if the price we would be paying for the software included everything as an RCM customer, and them replying yes, they then proceeded to charge me hundreds of dollars extra for each provider per year to use the escript controlled substance feature. So yet Another set of conversations resulted in a reduction in price for a period of time.
11. Can't even count the number of conversations I've had with tech support, their own billing dept, as well as their practice liaisons who knew nothing about urgent care. I want the year of my life I've spent with them on the phone back.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
BEWARE OF ECW! Not recommended for new practices!
Overpriced for you get.
Cons
Horrible user interface! Eclinicalworks interface is so hard to navigate and there are several additional clicks that needs to be done to do a simple task like send in prescriptions. The website and computer program are so bulky and completely outdated. The program looks like it’s from the 1990’s. Every few months there’s an update, but that just causes the program to be even more glitchy and slower.
Eclinicalworks had issues with US regulators before. I googled search their name and saw hundreds of millions of dollars in settlements. I wish I did this before I signed the contract.
The worst part of the eclinicalworks is ending the contract with them. They said they will give you your patient’s data but it’ll be a “data dump” which means it’ll be useless to extract to your new EMR. If you want the files in an html format, then it’ll be $3000! If you want it in pdf files, it’ll cost $5000! They charge $500 for an external hard drive, which can be bought for $70 dollars.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
You can get by with it but it is plagued with unhelpful support, errors, and out-dated
Not satisfied.
Pros
You have the ability to do most things you need for medical practices. You can schedule patients, upload documents, run reports, bill and make claims, submit claims electronically and through paper printing, fax, e-prescribe, make telephone encounters, keep user logs, etc. It is an overall all-comprehensive product.
Cons
There are so many glitches it is pretty ridiculous. We are always playing catch up to fix numerous things that goes down. There is never a 2 week period where everything is running smoothly.
The technical and customer support is also weak. They do a good job of getting back to you most of the times, but it takes them quite a bit of time to figure out what is wrong and fix it. Not only that, but communication is a bit tough as I believe most service technicians are located out of country and have heavy accents.
ECW also charges you for so many add-ons that it gets to get ridiculous. They push their products and interfaces so that you need to pay them more than the monthly base.
Also, ECW is starting to get out-dated and behind. When we first signed up with ECW about 14-15 years ago they were top of the line. But they have quickly fallen behind all the other electronic medical records systems that have started. It has been frustrating trying to keep up, especially because of all the new medical record regulations government has been pushing.
ECW is also not friendly with other databases. If you need to submit certain information and electronic secure messaging, you can only do so by forcing the other party to sign up for ECW's communication system which of course no one wants to do.
Also, if you try to switch out of ECW, all the data in ECW cannot be transferred easily. They purposely make it hard for you to switch out and hard for anyone to work on tech. I'd say skip.
- Industry: Financial Services
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Its ok
It has been ok. It's not the worst but it is not the best. I wouldn't recommend switching away from it but I definitely would not recommend for a new practice. It is cost prohibitive and clunky. They do not play nicely in the sandbox so you don't have options for other integrated items. Thankfully they recently started to allow Inbox Health for statement management.
Pros
It works. You can bill and run reports.
Cons
This is a very clunky software with subpar support. It is very expensive and not easily customizable.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 1+ year
-
Review Source
Great for our small health department
We spent the time to document our processes and identify areas where we wanted change. When the business analyst came, we were able to concentrate on how we wanted the EMR to work. This is the difference in having someone install an EMR with the "usual" processes and making it work for you. They are very willing to work with you to make the product work for your needs, you just have to identify what you want. If they can't change something (we wanted a couple of languages added to the list in demographics and couldn't because they were not on a standard list) they can work with you to find a solution.
Pros
This is a very cost effective EMR for our small health department. We are able to customize progress notes to allow for fast and efficient documentation of immunizations. Messenger can be used to call and cancel patients if an emergency happens and we need to cancel patients. This can be done from the internet anywhere, which can be a big help not to have to go into the office during a severe weather event. We have had very responsive staff from eCW who helped us during customization and implementation. The chat feature on the support portal can give quick answers (except on Friday afternoon). The support techs have always been quick to get back to us. The eCW university that has videos to either train new staff or remind current staff of processes is very valuable. This saves trying to construct training materials on your own.
Cons
Data entry for historic immunization records is time consuming. I look forward to a time when we will have bi-directional data transmission with our state immunization database, which will eliminate the historical documentation. As others note, there can be difficulties with communication if a support person does not have English as their first language. It just takes slowing down and being patient.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
5 Stars!
eClinicalWorks provided us with an EMR that was both user-friendly and effective in our pediatric workflow. I can't recommend it enough!
Pros
eClinicalWorks was by far the best EMR I have ever used. I have used several over the last 15 years and this one has left a lasting impression. ECW is easy to use, their customer support is unlike anything I have ever seen. Most concerns were addressed within 30 minutes which is rare with any company.
Cons
The only "con" is that sometimes with customer service, even though there were fast response times, we didn't always feel heard.
Response from eClinicalWorks
Thank you for your review! We are so happy to hear that you've had such a great experience. We pride ourselves on providing the best service to all our customers.
- Used Daily for 6-12 months
-
Review Source
An amazing software to use for a medical office who wants everything in one place!
Pros
I love that this software has everything you need in one spot. You no longer have to open 2 or 3 programs, because this does it all! You can view the schedule, look up a patients medical records and visits, and view all their information/notes in one place. It is easy to use once you get the hang of it. Customer service is very quick to respond to you when placing a ticket and make sure to quickly resolve any issues you might have. This software has so many more features compared to other softwares I have used and you have so many options when scheduling someone.
Cons
The layout of this software is very confusing to say the least. It has so many great features, but everything is very scattered. It took me months to learn all the reports you could run and all the billing features. The medical records would get very frustrating at times because certain things that were entered in would not save at times and just disappear. This software is also expensive, but I will say you are able to accomplish so many things so it is worth it.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Poorly developed product, poor support, nothing good to say
NOTHING !!!!! RUN LIKE HELL AS FAST AS YOU CAN IN ANOTHER DIRECTION.
Pros
The idea of web visits. Although it took several weeks and several support members to get it working.
Cons
the program was so compartmentalized...each individual only knew about their part. One would spend weeks troubleshoot an error to find out that another had not turned on the feature. The system is too complicated for those that programmed their parts! I then after approximately one year decided to transition to a more user friendly emr...this process was just as problematic. They sent a disc that was not in the format needed and then refused to change it and refused to allow the new emr company to access the emr. We were told to download it in the format ourselves...when we tried, we had been disabled from doing so. We called to gain access from the project manager...again on hold for 45 minutes. Still waiting for a call back. Note that they are expecting pay for this 5th world emr while we transition. These people have unfair business practices and have been fined and sued repeatedly by the Department of Justice. Now I'm being held hostage paying for a suboptimal emr that has done nothing but caused me grief.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
This software company continues to update the software and tries to keep up with the ever...
Support has improved over the past 6 months. The technical teams really care about solving the issues that arise. You can really tell the staff at eClinicalworks are very committed to customer satisfaction. When so many companies are not concerned with customer satisfaction I am glad that we are using on that is.
Pros
Always changing and updating the operation of the Software to keep up with the ever changing Health Care Industry
Cons
The Software is so flexible and we have been using it since 2006 we really need to develop additional ways to make documentation of Progress notes easier for the providers. When we were trained back in 2006 to develop templates and to use the software for our Providers a lot has changed over the years. It has be difficult to keep up with all the enhancements and developments to the software. Now is the time to really take a good look at how we can go back to making documentation even better for our providers to improve their experience with seeing the patients and not feel so much like it is all about computer documentation and not about the patient any longer. As we move forward into fee for service payment for providers, more is required of the providers and easing their burden is key.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Avoid eClinical Works at ALL COSTS!!!
Horrible, as soon as I saw the entry screen which says "Building your user experience" I felt like I should punch myself in the face. I'll tell you how bad this EHR is- we switched from Soapware to this in 2018- it has been atrocious, I deferred the choice for a new EMR to my wife/office manager and biller- I have built up a very successful practice over the last 18 years, including building the 6,000SF structure myself- I would close my practice and go work some other job, giving up 18 years of hard work, if I had to continue using this EMR. WORDS CANNOT EXPRESS HOW AWFUL THIS EHR IS! If you hate your very existence on this earth then definitely use eCW for your EMR. I would rather be in prison. We are looking at others currently.
Pros
There are NONE! This is the absolute worst EMR I have seen, way too many button clicks to accomplish a most basic task, very difficult to use, awful set-up, will slow you down.
Cons
Everything! Medications don't esend reliably, templates awful, spell check worthless, 10 clicks instead of 2-3, and a vast number of useless buttons that cannot be removed.