Finale Inventory

Pros

Knowledgeable support team
Strong integrations with google drive & reporting

Cons

Wish there was a more direct hot line to the knowledgeable team members

Alternatives Considered

Reasons for Choosing Finale Inventory

Switched From

Reasons for Switching to Finale Inventory

Pros

Finale is a reasonably-priced inventory tracking software. It has many features that we need. With kitting capabilities, robust reporting features, an easy-to-read interface, high-speed processing times, Finale is exactly what we were looking for. The integration process with Shopify and Quickbooks is amazing as well. The onboarding process was a breeze with the copy/paste feature available with Finale. I was able to move all of the item, sale, and customer data from our old system to Finale in 2 days.

The best feature of Finale, however, is the staff. I have been very happy with the software, but it's the Finale staff that makes this a 5-star investment.

Cons

The only thing that I might change a bit is that the shipping and receiving tables might be a little bit easier to read. Other than that, I have not found any cons.

Alternatives Considered

Reasons for Switching to Finale Inventory

Pros

The suite of tools in Finale Inventory solve problems! The warehousing functions and flexible and easy to use. The purchasing functions integrate perfectly. The receiving functions are excellent. The reporting is awesome.

Cons

There are so few issues to report ... it's true that they're always adding new features and sometimes there is a period of time when new feature are getting ironed-out. But overall the performance from the software is amazing.

Alternatives Considered

Reasons for Switching to Finale Inventory

Pros

Was pretty easy to use, although cumbersome with all the screens you have to use to add on product, cannot add inventory from the item page, so quite a few unnecessary clicks there. Also goes into negative inventory which for us means when there is an error we have to manually reset items to zero, would be nice if there was an option to just have inventory go to 0. Also be nice if it has a seasonality feature for ordering, like we need more of this widget for winter etc.

Cons

It stalls out constantly, no matter the browser no matter the computer, especially on weekends basically unusable, and by the time email support gets back to you it is better again, but they never admit an issue or offer a fix or apology.

Pros

Finale really helps you customize their program to your needs and walks you through every step of the way. They support a lot of integrations and have a really intuitive interface. They're a stable, great choice for managing inventory, especially if you're using Lightspeed X or BigCommerce.

Cons

A lot of the documentation is older and needs to be updated, and a lot of terms are a little confusing for someone without inventory platform experience.

Alternatives Considered

Reasons for Switching to Finale Inventory

Pros

They truly listen to the needs of our organization and provide insight on how to best leverage their tools to cater to our business needs.

Cons

FBA Data Feeds only report 1 of 7 critical data feeds, but we have discussed this with Finale and they have this in their development/improvement roadmap. They genuinely listen to the customer's needs which is unheard of!

Alternatives Considered

Reasons for Switching to Finale Inventory

Pros

It helps me to have all the information about the inventory merchandise clear, detailing day by day what goes out and what enters the system. It reduced common errors that I had and improved the precision of the supply process.

Cons

I don't dislike it at all, I would only improve the prices of the plans because they are expensive, that is the only thing that I feel needs to be improved

Pros

Comprehensive inventory management, flexible and customizable reporting, and extremely responsive customer support all make Finale an easy choice for our inventory needs. There has also been very little down time in the 2+ years we've been using Finale.

Cons

The only place where we've found Finale a little bit lacking is in their API documentation. Thankfully their support team is incredibly responsive and knowledgeable, which has made up for that.

Pros

Finale Inventory is very easy to use and can be of use for the smallest to largest businesses. The inventory system can fit into a simple product structure and transition into more complicated forms depending on organization needs.

Cons

The platform can be hard to navigate if not given the correct training. Once fully understood, one can take full advantage of the system's capabilities even through organizational changes.

Pros

Ease of use the program was robust enough but not complicated

Cons

I really could not discern a down side because all my questions were answered.

Pros

For our company, the ability to see what inventory we have and where it is at a glance is such a time saver.

Cons

The invoicing side could be improved, but it has been improved significantly since I started using it in 2016.

Pros

The integration of this app in our business has impacted our ease of tracking product orders, our stock. It is really easy to use and when I don't know something customer service is really helpful.

Cons

It has lots of functions, so it takes time to get used to the features.

Pros

Easy to set up and use. Great UI and fast!

Cons

Looking forward to a mobile version release.

Pros

Being able to see my inventory and to know if I can fill an order at a glance is vital and Finale does this flawlessly. It's a huge improvement in our workflow. I also love that it has given me the ability to really organize my inventory into a system that makes sense. Additionally, the reordering and PO creation functions are a dream.

Cons

I wish it had the ability to incorporate product images on reports. But this is in no way a deal breaker.

Pros

Customer support is insanely good.

It accurately tracks inventory across several warehouses and sales channels.

The integration with Shipstation has revolutionized how we pick, pack and ship.

Creating and tracking bills of material across many complicated assemblies is easy and intuitive.

Picking using handheld scanners has virtually eliminated errors. In fact, we just went 30 days without a single report of a shipping error from a customer, and have averaged less than a 0.2% error rate in the 8 months that we've been using Finale. With our old system, the error rate was close to 3.0%.

Cycle counts with handhelds have eliminated the need to close down to take inventory, we're going to be off on December 31st for the first time ever!

Cons

We had a little bit of trouble with how Finale tracks BOM of an assembly sold on a marketplace, but worked with their support to find a workaround that has been satisfactory. Even though we didn't like the way it handled it out of the box, we felt like our needs were listened to and a permenant fix is being worked on.

Alternatives Considered

Pros

The system is extremely easy to use and and customisable. It was that easy that in the trial period, I uploaded my stock and inventory and was using it immediately over my exisiting program to search for products, inventory and locations. I was expecting to be testing the program and running along side my current software for a minimum of 2 months but it has been less than 2 weeks and we have already transferred over to it full time.Finale is extremely customisable and by far has the best search functionality i have used in a warehouse management system. With over 15500 SKUs, i need to know what i have in stock in a specific colour, size and style. Sometimes searching while i have a customer in front of me or on the phone. Finale does it all with easy.The onboarding is extremely thorough and they actually encourage me to book more session's. Its normally what comes with a software of a much higher price tag.

Cons

Integration with Xero - A popular accounting software has no integration, although they have a work a round.

Pros

When we were looking for a new inventory solution we had one major issue: How can we manage inventory across over a dozen websites, (and through our wholesales program) with some degree of accuracy, while allowing our in-house account managers and order processing personnel ease of use? Finale was a complete and total answer to that question.

Pros:
* Simple interface
* Extremely fast and easy for building purchase orders or sales orders
* Adding customers, suppliers, and new products is extremely easy.
* Very flexible reporting module.

Cons

* Not enough group security.
* Needs a bit more flexibility in the interface options.
* Needs a better way of tracking cancelled orders and how they affect inventory.

Pros

Honestly, I love everything about Finale. Before we started using the software, we were using Google sheets to keep track of all of our inventory. To say that getting Finale was life changing is an understatement. It made sending POs and keeping track of inventory so much easier and faster and was pivotal in helping us grow our business. Not only that, the customer support is out of this world. Anytime I have a question (which is pretty often), the team responds extremely quickly and is always willing to hop on a call to help me with whatever I need. I couldn't recommend this software more.

Cons

There are a few features and reports that we looked for that Finale didn't have, but nothing that has really made that much of an impact.

Pros

It's everything you need an inventory software to do simply and easily without bloat or unnecessary features. Finale integrates seamlessly with all our sales channels and works perfectly all the time. We have multiple warehouses. Before Finale, I used to have to manually update this inventory from multiple spreadsheets...it took about 4 hours every week. Now the same exact task takes me about 4 minutes and I do it daily. We are have increased accuracy with less work. The single best feature about Finale is the product lookups that allow you to match multiple sku variations to one primary sku.

Cons

The returns and exchanges process needs improvement. I would like to create PO's in bulk.

Pros

Using Finale makes our daily takes run smoothly, and hiccups are fixed in a timely manner, the troubleshooting team is outstanding.

Cons

There aren't any known issues with Finale within our team.

Pros

Finale is easy to understand and their customer service is absolutely outstanding! As a multichannel ecommerce seller, with a robust magento 2 website, B2B portal, wholesale and retail accounts, Finale has been instrumental in managing our inventory, purchase orders, sales and shipping services with simple and easy to use integrations backed up by top notch customer support. Finale's support and adaptability has allowed us to gain in-depth insight into our business. By working with us and our changing needs, Finale has helped us manage profitability of our products, customer trends, ecommerce channel sales and supplier ordering, allowing us to grow seamlessly over several years. We have come to rely on Finale as an integral part of our business, and I can't imagine being able to manage the intricate aspects of our business without it!

Pros

This product is probably the easiest to use and understand. I like how simple and self explanatory it is.

Cons

The only thing I didn't like was that I couldn't stock change myself and at times some things wouldn't populate.

Pros

Very plug and play. Very user friendly. Amazing staff

Cons

Technicians don’t work on the weekends, but that’s most software companies.