CallTrackingMetrics

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews

About CallTrackingMetrics

CallTrackingMetrics is a cloud-based call tracking and contact center solution for businesses and agencies that helps with tracking campaigns, reaching new audiences through integrated text marketing and online forms and using intelligent analytics to monitor the quality of conversations. CallTrackingMetrics' key features include call tracking, call management, online forms, secure communications, reporting, conversation analytics, contact centers, agency tools, apps and messaging. The platform provides reports such as call center agent performance reports and agency performance reports. CallTrackingMetrics integrates with applications such as Acquisio, Google Analytics, Google Marketing Suite, Facebook, Stripe, Flowdock, Desk, WordPress and Salesforce. The product is available on a monthly subscription basis, and support is extended via phone, email, live chat and an online help desk.
CallTrackingMetrics Software - 1
CallTrackingMetrics Software - 2
CallTrackingMetrics Software - 3
CallTrackingMetrics Software - 4
CallTrackingMetrics Software - 5
CallTrackingMetrics video
CallTrackingMetrics Software - 1 - thumbnail
CallTrackingMetrics Software - 2 - thumbnail
CallTrackingMetrics Software - 3 - thumbnail
CallTrackingMetrics Software - 4 - thumbnail
CallTrackingMetrics Software - 5 - thumbnail

CallTrackingMetrics pricing

CallTrackingMetrics does not have a free version and does not offer a free trial. CallTrackingMetrics paid version starts at US$79.00/month.

Starting Price:
US$79.00/month
Free Version:
No
Free trial:
No

Alternatives to CallTrackingMetrics

Vonage Contact Center

Vonage Contact Center for Salesforce is #1 for Salesforce AppExchange user reviews, with a 4.9/5 Salesforce AppExchange...

CallTrackingMetrics Reviews

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.4
Customer Support
4.5
5 reviews of 129 View all reviews
Jennifer
Jennifer
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 22/09/2020

Exceptional Value and the Support is Top Notch!

We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving.

Pros

We have been with CTM forever it seems like! I have used many different call tracking applications, but, they are hands down the best! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all! The value you get with this CTM far exceeds any other software.

Cons

Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you.

Jorge
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5
Reviewed on 20/09/2022

Smart & Simple Marketing Call Tracking Software

We are an agency that manages digital marketing campaigns for clients on multiple platforms like Google, FB, and Microsoft. CallTrackingMetrics helps us track and measure ROI, audit the quality of calls, and optimize our campaigns to improve performance and present results to our clients. Many clients do love CallTrackingMetrics because they can listen to calls and evaluate the performance of their sale customer service team.

Pros

I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated. Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful.

Cons

Some opportunity that I have seen is recording management. Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a computer and access a profile but when we share the link that is available to download from CTM, often times the link is broken and we are not able to share that recording.

Alternatives Considered

CallRail

Reasons for Switching to CallTrackingMetrics

They offered a better enterprise custom package, better UI, and easy and faster deployment, better integrations.
Alexander
  • Industry: Marketing & Advertising
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Features
4
Ease of Use
2
Customer Support
2

3
Reviewed on 25/04/2022

Not intuitive. Difficult to find information. Too expensive

It was OK in the beginning. But it's so difficult to find information and to get decent reports on usage. In order to figure out how much we were paying for the Fixed Fee, I had to go into account settings and see what package we were on - because their bills don't actually show this. Their bills are literally: here is the total amount you were charged for the month. Ok, but what is the breakdown? How many minutes were used? What taxes did you charge? You can't find that information easily. Almost like it's by design to hide this information. Going to be dumping this software in favor of a different, more professional solution. There are many professional solutions out there with lower fees and better customer support.

Pros

I like that it tracks calls from marketing channels quite well. It is relatively easy to set up the call tracking and to get phone numbers.

Cons

- It's difficult to get customer support. When I tried to get Canadian numbers, it was just messages "we can't get you that number at this time". No follow up. No path forward.
- Their bills do not break down information. How many minutes did I use for all the client accounts? What was the fixed monthly charge? It's not broken out on the bills. It's very difficult to dig in and get account-level information.
- It's really expensive for the price. If you're an agency, you have to pay $120 per month fixed fee, just for the privilege of being able to have child accounts. It's very silly compared to many alternative options out there.

Response from CallTrackingMetrics

Thank you for taking the time to share your feedback, Alexander.

Generally speaking, assistance with technical issues through our Help Desk is available from Monday through Thursday from 7:30 a.m. to 7:30 p.m., Eastern Time and on Friday from 7:30 a.m. to 5:30 p.m. Eastern Time. Our team is available by phone call, chat, or email.

With regards to the difficulties with acquiring numbers in Canada, our number providers do occasionally have shortages of numbers in certain regions. When this happens, we should communicate next steps so that you have all options made available to you.

We would love the opportunity to research the difficulties you experienced with our services, as well as have an account manager touch base with you to address your concerns with our billing statements and reports. If you could call us at 888-770-3332 or email us directly at [email protected], we can take action to ensure that your concerns are addressed.

Replied 2/05/2022
Armando
  • Industry: Law Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 12/02/2024

Satisfied with the product!

Wouldn't trade it for any other platform, the ease of use and all its features are simply above the average platforms.

Pros

All its tracking features, from marketing attribution to performance, it helps with the decision-making and implementation of new strategies.

Cons

More direct integrations would be great, that way being able to automate more processes would quite simple.

Response from CallTrackingMetrics

Thank you for sharing your satisfaction with our product! We're thrilled to hear that our tracking features have been instrumental in your decision-making and strategy implementation. Your feedback on integrations is noted, and we're committed to continuously enhancing our platform to offer even more automation capabilities. We're honored to have earned your trust and are dedicated to providing unparalleled ease of use and feature-rich solutions for your business needs.

Replied 19/02/2024
Morgan
  • Industry: Transportation/Trucking/Railroad
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 6/02/2024

Powerful Full Service Call System

I was very impressed with the onboarding process and the level of custom support they gave during set up.

Pros

Call tracking allowed us to take our automation to the next level and improve customer experience with our brands.

Cons

It's a bit more expensive then our past provider but the cost has been worth it, to be honest.

Response from CallTrackingMetrics

Thank you for your feedback! We're delighted that CallTrackingMetrics has helped elevate your automation and enhance customer experiences, and we're grateful for your recognition of our onboarding process and dedicated support. We're committed to providing value and simplicity for your team's needs.

Replied 8/02/2024

Related categories