--- description: Review of Paw Partner Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Paw Partner | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Pet Grooming Software](/directory/4633/pet-grooming/software) > [Paw Partner](/software/111597/paw-partner) # Paw Partner Canonical: https://www.softwareadvice.co.nz/software/111597/paw-partner Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/111597/paw-partner?page=2) > Paw Partner is software for independent pet care businesses — boarding, daycare, grooming, and training. Founded in March 2020 in Bellingham, WA. Privately held, started and owned by independent pet care business owners — not by private equity, not by venture capital. We answer to customers, not investors. Austin and Lindsay built Paw Partner because they run their own 130-dog-a-day facility, and every software they tried was either too expensive, too rigid, or built by people who had never worked a pet facility. What makes us different isn’t the feature list. It’s who we answer to. We run our own boarding and daycare facility, so we know what it costs to run one — which is why we charge what’s fair, not what we could squeeze you for. Support is staffed by people who’ve actually worked in the industry. They’ve cleaned a kennel. They know what your Friday morning looks like before a holiday weekend. > > Verdict: Rated **4.8/5** by 60 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 60 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.9/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Paw Partner - **Location**: Bellingham, US - **Founded**: 2018 ## Commercial Context - **Starting Price**: US$44.99 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: We run our own boarding, daycare and grooming facility. We price Paw Partner based on what’s fair - not what we could squeeze you for. 40–100% less than comparable pet care software. Flat monthly pricing per location. • No per-pet fees • No per-staff fees • No per-reservation fees • No long-term contracts - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, Puerto Rico, United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Animal Database - Appointment Management - Appointment Scheduling - Automated Scheduling - Automatic Backup - Availability Management - Barcode/Ticket Scanning - Billing & Invoicing - Booking Management - Calendar Management - Client Management - Client Portal - Commission Management - Confirmations/Reminders - Credit Card Management - Credit Card Processing ## Integrations (2 total) - Stripe - Twilio ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Pet Grooming Software](https://www.softwareadvice.co.nz/directory/4633/pet-grooming/software) ## Related Categories - [Pet Grooming Software](https://www.softwareadvice.co.nz/directory/4633/pet-grooming/software) - [Kennel Software](https://www.softwareadvice.co.nz/directory/4638/kennel/software) ## Alternatives 1. [Breeder Cloud Pro](https://www.softwareadvice.co.nz/software/111450/breeder-cloud-pro) — 4.5/5 (72 reviews) 2. [Pet Manager](https://www.softwareadvice.co.nz/software/111252/pet-manager) — 5.0/5 (61 reviews) 3. [BusyPaws](https://www.softwareadvice.co.nz/software/262499/busypaws) — 4.7/5 (79 reviews) 4. [Gingr](https://www.softwareadvice.co.nz/software/223150/gingr) — 4.5/5 (214 reviews) 5. [RunLoyal](https://www.softwareadvice.co.nz/software/188860/runloyal) — 4.8/5 (28 reviews) ## Reviews ### "Paw Partner to the rescue" — 5.0/5 > **Josh** | *26 March 2021* | Hospitality | Recommendation rating: 10.0/10 > > **Pros**: There was a lot that drew us to choose paw partner. Integrating our boarding, grooming, and pool therapy into one system. Automated confirmation messages, client access to check reservations, request new ones, and update their pets info from an app or website. The ease of tracking commissions and fixing commissions if there are any mistakes, the great team Paw Partner has put together to walk us through and continue to help us as we’ve used the product. Friends and foes system to help us place dogs in friendly play groups without a ton of notes in a word doc or cumbersome excel sheets. Helpful color coded tags to help identify any special needs an animal may have. Easily identifiable expired vaccinations and icons for intact pets. Everything about Paw Partner took what we were already doing, or trying to do, streamlined it, made it easier, and less time consuming. > > **Cons**: After working with our previous software for 15 years the switch to someone new took some time but the Paw Partner team always went the extra mile in helping us. Whether it was hopping on Zoom or a call to walk me through setting something up, making video tutorials to help us train our staff, giving us guides and helping us reach out to our clients to inform them of our switch to Paw Partner. > > Amazing. I couldn’t have dreamt of a better team to help our business with this transition. The entire Paw Partner staff has been nothing but friendly, helpful, and continuously gone the extra mile for us. The product is easy to use and saves us both time and energy. Paw partner came to our rescue. ----- ### "My overall experience has been amazing" — 5.0/5 > **Fabiola** | *26 November 2025* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: The level of support and guidance has been outstanding. From the very first meeting, the team took the time to walk me through every module in detail, explain pricing, services, and setup, and make sure everything was customized to my business. They handled the entire onboarding process smoothly and integrated all of my information into the system perfectly. I truly feel supported and understood, which has made this transition stress free. > > **Cons**: The only challenge so far is that there is a lot to learn, simply because the system offers so many features. However, the support team has been incredibly patient and thorough, so the learning curve has been very manageable. > > My overall experience has been amazing. After coming from another system that was the complete opposite in terms of support and functionality, Paw Partner has been a breath of fresh air. Their team has gone above and beyond to make sure everything is set up correctly and that I understand how to use the platform confidently. My overall experience has been amazing. After coming from another system that was the complete opposite in terms of support and functionality, Paw Partner has been a breath of fresh air. Their team has gone above and beyond to make sure everything is set up correctly and that I understand how to use the platform confidently. The onboarding process has been organized, personal, and extremely helpful, and it has already made a huge difference in how we run our business.s been organized, personal, and extremely helpful, and it has already made a huge difference in how we run our business. ----- ### "RUN AWAY FROM PAW PARTNER" — 1.0/5 > **Lauren** | *14 May 2026* | Hospitality | Recommendation rating: 0.0/10 > > **Pros**: There are some unique features that are nice. I don't have many positive things to say about it and our customer service experience during out data transfer was so bad that they comped us two months. > > **Cons**: Very limited customization options, not user friendly for staff, basic needed functions unavailable. > > This system is horribly clunky to use. It has \*very\* limited customization options. There are very basic functions that it lacks (can't override a booking, can't add notes to a reservation, run cards print in a way that is very confusing and hard to read, entering feeding and medication instructions is a HUGE headache and is overly complicated, report cards are limited to one update and only 10 photos per stay. The demos and trainings are very vague and unhelpful. Our date transfer was botched which caused major headaches that we are STILL dealing with over a month later. I'd love to get rid of this software altogether but now we are stuck with it. We may end up changing again in another year. This system seems like it would be great ONLY if you're moving from paper to this. The amount of "feature requests" we had to put in during this transfer was shocking. This system seems like it's too new, too ----- ### "Paw Partner Grew My Business 30% YOY for 3 years." — 5.0/5 > **Ronnie** | *2 January 2026* | Veterinary | Recommendation rating: 10.0/10 > > **Pros**: Paw Partner has been instrumental for my business growth. Since onboarding, I have grown 30% YOY using them. The portal for clients is user-friendly, the pay system is top notch, and they really set this up for a business that depends on automatic/online use for customers. By having Paw Partner, I save $30K+ a year not having a receptionist. It is a fantastic value for the money, easy onboarding and easy to learn. Hands down the BEST CRM program I have ever had in my 16 years of experience in this industry. > > **Cons**: The ONLY thing I do not like about Paw Partner is that if I need to change a payment method to pay my monthly fee, I have to call it in. My card was compromised and I also needed to change the bank account information for automatic payments. It would be nice to have an account where I can do that myself and not bother them. ----- ### "Paw Partner Review" — 5.0/5 > **Mikaela** | *30 March 2025* | Facilities Services | Recommendation rating: 9.0/10 > > **Pros**: I really like how Paw Partner allows our clients to make reservations online. This really helps limit our phone calls when making reservations. But it is also very easy to use and even our clients can agree how convenient it is. > > **Cons**: I don't love how it is set up. I wish there was more ways to customize it. With our business, we feed at certain times so it would be nice for the "reports" to reflect those times instead of morning/evening feeds. Some of our clients eat lunch, or have snacks at 9pm. > > So far, Paw Partner has been wonderful. It really is easy to use and it's so nice to have all our client's information at our fingertips. We are able to feed, medicate, and even assign individual kennels to the dogs right from our phones. ----- Page: 1 / 4\ Next: [Next page](https://www.softwareadvice.co.nz/software/111597/paw-partner?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/111597/paw-partner) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data