--- description: Review of Incident Tracker Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Incident Tracker | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Incident Management Software](/directory/4577/incident-management/software) > [Incident Tracker](/software/111390/incident-tracker) # Incident Tracker Canonical: https://www.softwareadvice.co.nz/software/111390/incident-tracker Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/111390/incident-tracker?page=2) > Incident Tracker is an on-premise and cloud-based solution that helps security firms, educational institutions, healthcare agencies, and other businesses manage incidents. It enables users to categorize digital forms into multiple groups and generate incident reports based on actionable analytics. Key features of Incident Tracker include alerts/notifications, document management, role-based access, data import/export, and heat maps. It allows businesses to create customizable forms with details such as name, code, or incident description as well as add text boxes, labels, or radio buttons. Additionally, users can track the status of reports and receive reminders on follow-up processes. Incident Tracker also helps enterprises integrate with Active Directory and Lightweight Directory Access Protocol (LDAP) to record user details. Pricing is provided by McKula Inc. Support is available via live chat, phone, email, and other online resources. > > Verdict: Rated **4.6/5** by 25 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 25 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.2/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Incident Tracker - **Location**: Norvelt, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$2,300.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Contact Incident Tracker for exact pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - API - Access Controls/Permissions - Alerts/Notifications - Audit Trail - Built-In Database - Case Management - Configurable Workflow - Contact Management - Corrective and Preventive Actions (CAPA) - Customisable Forms - Customisable Reports - Data Import/Export - Data Management - Disaster Recovery - Document Management - Email Alerts - Event Logs - Forms Management - IT Incident Management - Incident Management ## Integrations (1 total) - Microsoft Entra ID ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Incident Management Software](https://www.softwareadvice.co.nz/directory/4577/incident-management/software) ## Related Categories - [Incident Management Software](https://www.softwareadvice.co.nz/directory/4577/incident-management/software) - [Investigation Management Software](https://www.softwareadvice.co.nz/directory/4635/investigation-management/software) ## Alternatives 1. 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Brett Hart has been a fantastic resource for us as we have launched this program\! > > **Cons**: We would like to be able to 'tag' employees to review and respond to reports rather than assigning them to one person at a time, as our previous system had this functionality. Otherwise, I can't think of anything else we would change\! > > Excellent; we have been impressed by the attentive and available customer support as well as the user efficiency. ----- ### "Our take on incident tracker" — 5.0/5 > **Morgan** | *15 November 2021* | Hospital & Health Care | Recommendation rating: 8.0/10 > > **Pros**: I like how customizable the reports and categories can be, how thorough the workflows and the notifications can get. > > **Cons**: Would like to ability to customize the notifications (email and text) going out. Would like to ability to assign the report to multiple people. Would like automatic reports email or able to be sent out automatically - more thorough reports and analytics. Cleaner reports with incident details. > > Very positive experience with this system and people running it. Very helpful with the launching of the platform - helpful with any questions we have, quick to help us with any problems we run across Helpful to find creative solutions for requests.\[SENSITIVE CONTENT\] on our account has been wonderful\! ----- ### "working with the system." — 3.0/5 > **Elijah** | *9 January 2023* | Nonprofit Organisation Management | Recommendation rating: 5.0/10 > > **Pros**: I like the ease of use during a day of work. The ability to review previous logs if need be. > > **Cons**: Its buggy and slow at times. The log will sometimes to erased. The product will choose 1 day to not load at all. > > I would say it is a good tool for the field I work in. With the constant need to keep track of multiple youths and events it gives a good foundation for that. Most of the issues I have are within the bugs that are sometimes present. ----- ### "the ease of use and importance" — 5.0/5 > **Deborah** | *10 January 2023* | Individual & Family Services | Recommendation rating: 10.0/10 > > **Pros**: easy to use easy to explain to new staff and self explanatory > > **Cons**: nothing, great system and love being able to look back over previous similar incidents and how they were handled and the outcome > > able to look back a info on youth and how certain incidents are handled and if its successful ----- ### "Great Product\!\! Great Customer Service\!\!" — 5.0/5 > **Laurie** | *27 October 2022* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Very user friendly and can be customized to meet the needs of an agency. We have the best support from those at Incident Tracker\! They customized the program for us and continue to help with updates. We are SO impressed with the quick help and professionalism of the company. So much to like\! I also like the reports that I can run in the program. > > **Cons**: Would be helpful if multiple users could be assigned to a report to add information. That is all I can think of\! > > I used this product at a previous employment placement and loved it\! I encouraged my current employer to try it and we started to use it in April of 2022. Staff really enjoys the ease of the use, and we actually get more reports now. Customer Service is THEE BEST\!\!\!\! ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/111390/incident-tracker?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/111390/incident-tracker) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data