3.8
Overall rating
Reviews

3.8
Overall rating
Reviews

About athenaOne

athenaOne® is the most comprehensive all-in-one solution for healthcare practices to remain independent. It includes electronic health record, revenue cycle management, and patient engagement products that empower customers to deliver the best possible care and business outcomes. athenaOne was rated 2024 Best in KLAS overall solution for independent physician practices. athenaOne’s intuitive EHR is intended to work the way clinicians think and to support the unique needs of specialists. By seamlessly incorporating patient data from outside the practice natively into the workflow, athenaOne helps give customers a complete view of their patients, enabling better patient outcomes. athenaOne surfaces care and diagnosis gaps and other data at the point of care, helping practices succeed in value-based care. Clinicians using athenaOne outperformed the industry average on a range of 2023 electronic clinical quality measures. athenaOne helps practices get paid what they’re owed faster, with less work. The solution simplifies the process of getting paid, no matter how complex the reimbursement landscape becomes. With 30K+ rules in its billing engine, athenaOne can help customers avoid costly claim errors with little to no added work or cost. athenahealth’s aligned business model means the company only gets paid when its customers do. athenaOne offers integrated products that make life easier for practices and patients. The flexible, top-rated mobile app allows clinicians to practice when and where they want. The embedded patient engagement product enables improved patient experiences from scheduling to checking in, from receiving results to making payments and more. In a 12-month period, patients booked more than 3.8M appointments using athenaOne’s self-scheduling tools. With 160K+ providers on our robust, connected network, practices on athenaOne have unmatched resources to succeed, as well as the insights and intelligence practices need to improve business performance and outcomes.
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athenaOne pricing

athenaOne does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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athenaOne Reviews

Overall rating

3.8
Write a Review!

Feature rating

Value for Money
3.5
Functionality
3.8
Ease of Use
3.8
Customer Support
3.6
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All athenaOne Reviews

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883 reviews
Kristina
Kristina
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
0

4.0
Reviewed on 25/06/2024

Useful Software

Pros

It’s easy to navigate the program. It was also user friendly and simple to learn.

Cons

Sometimes I would get loading errors and it would freeze and or pause and need to be restarted.

LAUREL
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/09/2024

Outstanding Software For Any Medical Facility

I work with athenaOne every day and I can't imagine my work day without it. It is very efficient and smooth, whether I'm checking in patients, adjusting the doctor's calendar, requesting or sending documents, viewing EMRs, or sending out communication to the patients; this software really does it all! The technical support team is also excellent at response time and effectively communicating resolutions to the rare times I have issues. I highly recommend to all medical facilities.

Pros

AthenaOne has it all. It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is nothing else like it. The support team is quick to respond when there is an issue. It makes the work day so much more time-efficient and professional.

Cons

The updates can be a bit disruptive, but they work quickly to resolve any issues.

Alternatives Considered

Epic

Reasons for Switching to athenaOne

Athena was more appealing in the way the EHR is handled.
shauna
  • Industry: Hospital & Health Care
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
2

4.0
Reviewed on 10/01/2025

like the access to my chart

I like it just wish a few bugs were worked out.

Pros

i like having access to my chart and labs.

Cons

had trouble trying to get tech support when needed.

Irwin
  • Industry: Medical Practice
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
1
Features
3
Ease of Use
3
Customer Support
1

2.0
Reviewed on 29/09/2024

worse than advertised.

poor help, most often no answers.
written info is not helpful most often.

Pros

little after initial signup.\Did like the problem list being available.

Cons

notes get lost when I have to go away to other chart notes.
the dictation program works poorly ,and the part to correct errors does not work.
Initial startup failed and I lost a lot of money initially. Athena refused to help get my money back to me which was already sent by the insurance company.
Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?"
Difficult to get from one section to another, and the instructions to do so are hard to find.
The help sections are not clear, and it usually takes several windows to get though to the detailed information I needed.

Jeffrey
  • Industry: Medical Practice
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
2
Features
3
Ease of Use
3
Customer Support
2

3.0
Reviewed on 23/10/2024

price increases and crashes

it crashes way too often. Updates almost always come with issues that need to be addressed over the weeks after the release.

I am frustrated with the crashes and increasing cost and to switch is always an issue

Pros

It started out less expensive and had some good features

Cons

They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger slice, without being able to increase rates to accommodate. They charge primary care a higher percentage than specialists so the rich continue to get richer.
They do respond to suggestions. For instance there is not "out of office" reply option for patient messages, and no way to send them to another provider. Ridiculous. And they refuse to address this

Ben
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 4/04/2024

AthenaOne

We really like AthenaOne and are learning new things about it monthly. It is convenient and easy to use once you learn it. There are so many ways that AthenaOne makes everything easier that you almost get spoiled once you learn how to do something the easy way.

Pros

I like that AthenaOne is easy to learn and once you can navigate the different fields, you can know everything that you need to know about our patients.

Cons

AthenaOne has a lot of different fields and functions that are available. Learning everything there is to know and how they can help with your practice is almost a full-time job.

Tonya
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 29/10/2024

Quality/Informatics Manager

Great, I have been an Athena user since 2007/2008. I have learned a lot throughout the time and continue to evolve with the newest technology options.

Pros

The ease of functionalities. CSM access.

Cons

Not being able to “copy” reasons for visits from one provider to another.

Ella Hyeseung
Ella Hyeseung
  • Industry: Health, Wellness & Fitness
  • Company size: 501–1,000 Employees
  • Used Weekly for 1-5 months
  • Review Source
Value for Money
0
Features
3
Ease of Use
4
Customer Support
0

3.0
Reviewed on 12/07/2024

Easy to use

Pros

Overall, athenaOne is easy to use. It has what it needs to manage patient care. You can navigate the EMR efficiently and easily without much effort.

Cons

Sometimes, there is a problem with saving the charting. I have had a couple of instances where all my charting will disappear. There is a lot of double charting as well.

John
  • Industry: Facilities Services
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 20/12/2024

Reliable Experience

Only once did I need customer service. Positive results

Pros

Ease of use. Interface very user friendly

Cons

No weaknesses noted. No current problems

Jess
  • Industry: Restaurants
  • Company size: 2–10 Employees
  • Used Monthly for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/12/2024

Wonderful product

Great product and unique product with easy access features

Pros

Easy to use and accessible for the client

Cons

The website design could be more visually appealing

Loganne
  • Industry: Hospital & Health Care
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/08/2024

Athena Review

Athena one is such an easy site to use from a healthcare standpoint. Scanning in orders is so convenient and everything is easy to sort through.

Pros

I have used so many different electronic health sites and Athena is by far the most user friendly and hardly ever has tech issues.

Cons

Sometimes when the site is down there is no communication about it and you have to figure it out on your own.

Miranda
  • Industry: Medical Practice
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 15/08/2024

User Friendly

Overall, my experience has been good. No complaints

Pros

It is user friendly. I like that it alerts you when patients information needs to be updated.

Cons

It is not easy to update patient insurance information.

Susan
  • Industry: Hospital & Health Care
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 25/03/2024

User Friendly

Overall I would choose Athena again and recommend it to my colleagues.

Pros

AthenaOne does updates frequently to stay on top of the constant changes in healthcare. Training information is provided at each step of the way. The best feature is the live chat function that allows you access any assistance/troubleshooting needed in real time.

Cons

The process to work claims on the back end takes some getting used to.

Brandi
  • Industry: Medical Practice
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
1

4.0
Reviewed on 29/03/2024

Billing is okay, AR is not

Pros

Billing is fairly easy to work through and train on. Navigation is alright, but there could be some shortcut implemented.

Cons

You pay for both the program AND athena employees to work your claims. They honestly don't have the skills and knowledge to effectively manage the AR.

Chandra
  • Industry: Health, Wellness & Fitness
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/09/2024

Best EMR out there, but pricy

I did like the system. It was wonderful working with during my PMHNP preceptorship.

Pros

The ease of use, ease of charting, ease of e-prescribe

Cons

Setup cost is insanely expensive. Also, telemed is strange.

Lynda
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 21/12/2023

Effective and Efficient Practice Software

Working with Athena has been great. They are very responsive when we have questions or issues and work with us to make the software meet our needs, without making us fit into the usual boxes as we are a very unique practice.

Pros

Allows us to see both scheduling and charts in one system
Fast and efficient
Easy to learn, easy to use

Cons

Some processing require several steps, which sometimes seem unnecessary but are not too time consuming

Yolanda
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
3

3.0
Reviewed on 17/06/2024

Athena Health

Pros

The many advances that have taken place over the years with Athena

Cons

Getting in touch with Customer service was hard.

Verified Reviewer
  • Industry: Nonprofit Organisation Management
  • Company size: 2–10 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
0

4.0
Reviewed on 24/11/2024

Standard solution for records

Pros

Good patient portal for accessing documents and records

Cons

There wasnt anything I disliked, it is a pretty standard records software

Penelope
  • Industry: Hospital & Health Care
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 11/10/2023

Review Athena One

Great

Pros

My CSM is great to work with. He meets our needs for the support we need

Cons

Quality management reports. I absolutely hate it!!!

Andrew
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
3
Customer Support
4

3.0
Reviewed on 27/09/2024

Average at best.

Average at best, not the most user friendly site.

Pros

Easy to log in and get on the site but things change after that.

Cons

Cumbersome to maneuver around and find what you are looking for once on the site.

Shalonda
  • Industry: Hospital & Health Care
  • Company size: 51–200 Employees
  • Used Weekly for 1+ year
  • Review Source
Value for Money
0
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/05/2024

Integration with AthenaOne

Pros

Quite a few of our clients currently use this system. With out lab being able to integrate their current patient system with our ERM, our clients do not have to worry bout relearning a whole new system or transferring anything.

Cons

I do not have any cons about athenaOne at this time.

Karen
  • Industry: Medical Practice
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/10/2023

Excellent EHR

Pros

Enhanced collector capabilities. User friendly. Invested in success of clients. Very supportive.

Cons

There isn’t anything that I don’t like.

Bo
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 10/10/2023

Podiatry medical assistant

Love it!

Pros

User friendly. Easy to train new staff on it.

Cons

Prior auth claims are slow. Hopefully working this out.

Laura
  • Industry: Program Development
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 20/08/2024

Amazing review

Had a great overall experience with AthenaOne.

Pros

Everything is great on the website......

Cons

I liked everything about the website everything was fine.

Andrew
  • Industry: Hospital & Health Care
  • Company size: 11–50 Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

3.0
Reviewed on 11/07/2024

User Friendly

Pros

Easy to use for the most part, not difficult to train others on.

Cons

Does take some time to get use to, but nothing crazy.

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