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About athenaOne
The athenaOne Suite which includes athenaCollector a revenue cycle management solution and athenaClinials an EHR (electronic health records) recently ranked #1 in 2023 Best in KLAS for athenaClinials Ambulatory EMR for 11-75 physicians and athenaIDX practice management. The suite provides cloud-based services for EHR, revenue cycle management, medical billing, patient engagement, care coordination, and population health management. In addition, the solution includes Epocrates another point-of-care mobile app. Patients can utilize the patient portal to review history, pay bills, sign forms, and schedule appointments. Reminders can be delivered via phone, email, or text message; patients can even be alerted when test results are waiting in the patient portal.
athenaOne's EHR solution is highly customizable, empowering clinicians to enhance care delivery and coordination through specialty-specific workflows, real-time patient insights, and seamless collaboration with other healthcare professionals. The platform enables clinicians to access patient information, collaborate on care plans, and document encounters conveniently, making it easier to focus on delivering high-quality care.
The RCM software and services provided by athenaOne automate administrative tasks, streamline billing processes, and optimize revenue collection. By seamlessly integrating workflows, detecting claim errors, and offering total visibility into financial performance, healthcare organizations can significantly boost revenue, reduce manual work, and enhance operational efficiency.
athenaOne extends beyond individual healthcare organizations by connecting them to a comprehensive healthcare IT network that facilitates data exchange with pharmacies, labs, payers, and other entities. The platform offers total financial visibility, integrated clinical data exchange, real-time insights, and expert customer support to ensure seamless operations and informed decision-making. athenahealth currently works with a network of more than 160,000 providers that utilize the user-friendly interface daily. The solution is set up so that even nontechnical staff will be able to navigate their way through the system with ease.
athenaOne pricing
athenaOne does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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athenaOne Reviews
Feature rating
5 reviews of 869
View all reviews
Karissa Faye
- Industry: Health, Wellness & Fitness
- Company size: 5,001–10,000 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 3/06/2022
easy to use
I am using it in my work and I have not received any complaint of difficulty or malfunction with payment from the patient and just this week, I have used athenaone as a patient used when I paid my bill from Banner Health. I can truly say it is a very good and recommendable software to use.
Pros
It is easy to use, fast and transactions are safe. As of today, I did not encounter any patient that complains when it comes to their billing statements with athenaone software. The statement enters through a link sent via SMS and email, in that way the patients will have choices in whatever mode they want to use to access their medical bill.
Cons
The only thing I would suggest for improvement is that once the patient settled the bill, they cannot review back immediately the previous bill posted but from the admin side, if there are any query from the patient, all the details can be accessed and viewed by the health care staff so it is still east to assist the patient.
LAUREL
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 23/09/2024
Outstanding Software For Any Medical Facility
I work with athenaOne every day and I can't imagine my work day without it. It is very efficient and smooth, whether I'm checking in patients, adjusting the doctor's calendar, requesting or sending documents, viewing EMRs, or sending out communication to the patients; this software really does it all! The technical support team is also excellent at response time and effectively communicating resolutions to the rare times I have issues. I highly recommend to all medical facilities.
Pros
AthenaOne has it all. It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is nothing else like it. The support team is quick to respond when there is an issue. It makes the work day so much more time-efficient and professional.
Cons
The updates can be a bit disruptive, but they work quickly to resolve any issues.
Alternatives Considered
EpicReasons for Switching to athenaOne
Athena was more appealing in the way the EHR is handled.
Cheyenne
- Industry: Gambling & Casinos
- Company size: Self Employed
- Used Daily for 1-5 months
-
Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
3
3
Reviewed on 10/08/2024
Athena Health
My overall experience id say was was ok not to bad its a decent place for health related thing's
Pros
I like the ease of viewing my medical records past and present hassle free as well as being able to manage any scheduled appointments
Cons
I didnt like the the way it was all set up when i first used it i cant say anything about now present time considering i havent used it in a long while back then it was hard to find my way around for certian things but not to bad at all
Misty
- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Monthly for 2+ years
-
Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3
4
Reviewed on 1/07/2024
Athena Review
Pros
The overall appearance of Athena is by far the best I have used so far.
Cons
Some of the areas are not very Userfriendly when it comes to credentialing status and Maintenace.
Verified Reviewer
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 2/09/2024
Great product
Overall would recommend to future colleagues
Pros
AthenaOne offers an intuitive interface and seamless integration of EHR and practice management tools. Its robust analytics empower informed decision-making, while the responsive customer support ensures any issues are promptly addressed, making it a reliable choice for healthcare providers.
Cons
While athenaOne offers robust features, its steep learning curve can be daunting for new users. Additionally, customer support response times may vary, leading to frustration when critical issues arise. Overall, navigation can feel cumbersome, affecting overall user experience.
