About athenaOne











athenaOne pricing
athenaOne does not have a free version but does offer a free trial.
Alternatives to athenaOne
athenaOne Reviews
Feature rating
All athenaOne Reviews

- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Weekly for 1-5 months
-
Review Source
Useful Software
Pros
It’s easy to navigate the program. It was also user friendly and simple to learn.
Cons
Sometimes I would get loading errors and it would freeze and or pause and need to be restarted.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Outstanding Software For Any Medical Facility
I work with athenaOne every day and I can't imagine my work day without it. It is very efficient and smooth, whether I'm checking in patients, adjusting the doctor's calendar, requesting or sending documents, viewing EMRs, or sending out communication to the patients; this software really does it all! The technical support team is also excellent at response time and effectively communicating resolutions to the rare times I have issues. I highly recommend to all medical facilities.
Pros
AthenaOne has it all. It's an all-encompassing software, from checking in guests, to viewing EMRs, faxing documents, and communicating with patients; there is nothing else like it. The support team is quick to respond when there is an issue. It makes the work day so much more time-efficient and professional.
Cons
The updates can be a bit disruptive, but they work quickly to resolve any issues.
Alternatives Considered
EpicReasons for Switching to athenaOne
Athena was more appealing in the way the EHR is handled.- Industry: Hospital & Health Care
- Company size: 1,001–5,000 Employees
- Used Monthly for 6-12 months
-
Review Source
like the access to my chart
I like it just wish a few bugs were worked out.
Pros
i like having access to my chart and labs.
Cons
had trouble trying to get tech support when needed.
- Industry: Medical Practice
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
worse than advertised.
poor help, most often no answers.
written info is not helpful most often.
Pros
little after initial signup.\Did like the problem list being available.
Cons
notes get lost when I have to go away to other chart notes.
the dictation program works poorly ,and the part to correct errors does not work.
Initial startup failed and I lost a lot of money initially. Athena refused to help get my money back to me which was already sent by the insurance company.
Reimbursement money gets shifted thru a separate bank, and this added to loss of repsonsibility of "where is my money?"
Difficult to get from one section to another, and the instructions to do so are hard to find.
The help sections are not clear, and it usually takes several windows to get though to the detailed information I needed.
- Industry: Medical Practice
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
price increases and crashes
it crashes way too often. Updates almost always come with issues that need to be addressed over the weeks after the release.
I am frustrated with the crashes and increasing cost and to switch is always an issue
Pros
It started out less expensive and had some good features
Cons
They increase the cost based, and it is based on gross revenue - so like everything in medical, you work harder and everyone takes a bigger slice, without being able to increase rates to accommodate. They charge primary care a higher percentage than specialists so the rich continue to get richer.
They do respond to suggestions. For instance there is not "out of office" reply option for patient messages, and no way to send them to another provider. Ridiculous. And they refuse to address this
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
AthenaOne
We really like AthenaOne and are learning new things about it monthly. It is convenient and easy to use once you learn it. There are so many ways that AthenaOne makes everything easier that you almost get spoiled once you learn how to do something the easy way.
Pros
I like that AthenaOne is easy to learn and once you can navigate the different fields, you can know everything that you need to know about our patients.
Cons
AthenaOne has a lot of different fields and functions that are available. Learning everything there is to know and how they can help with your practice is almost a full-time job.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Quality/Informatics Manager
Great, I have been an Athena user since 2007/2008. I have learned a lot throughout the time and continue to evolve with the newest technology options.
Pros
The ease of functionalities. CSM access.
Cons
Not being able to “copy” reasons for visits from one provider to another.

- Industry: Health, Wellness & Fitness
- Company size: 501–1,000 Employees
- Used Weekly for 1-5 months
-
Review Source
Easy to use
Pros
Overall, athenaOne is easy to use. It has what it needs to manage patient care. You can navigate the EMR efficiently and easily without much effort.
Cons
Sometimes, there is a problem with saving the charting. I have had a couple of instances where all my charting will disappear. There is a lot of double charting as well.
- Industry: Facilities Services
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Reliable Experience
Only once did I need customer service. Positive results
Pros
Ease of use. Interface very user friendly
Cons
No weaknesses noted. No current problems
- Industry: Restaurants
- Company size: 2–10 Employees
- Used Monthly for Free Trial
-
Review Source
Wonderful product
Great product and unique product with easy access features
Pros
Easy to use and accessible for the client
Cons
The website design could be more visually appealing
- Industry: Hospital & Health Care
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Athena Review
Athena one is such an easy site to use from a healthcare standpoint. Scanning in orders is so convenient and everything is easy to sort through.
Pros
I have used so many different electronic health sites and Athena is by far the most user friendly and hardly ever has tech issues.
Cons
Sometimes when the site is down there is no communication about it and you have to figure it out on your own.
- Industry: Medical Practice
- Company size: 10,000+ Employees
- Used Daily for 6-12 months
-
Review Source
User Friendly
Overall, my experience has been good. No complaints
Pros
It is user friendly. I like that it alerts you when patients information needs to be updated.
Cons
It is not easy to update patient insurance information.
- Industry: Hospital & Health Care
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
User Friendly
Overall I would choose Athena again and recommend it to my colleagues.
Pros
AthenaOne does updates frequently to stay on top of the constant changes in healthcare. Training information is provided at each step of the way. The best feature is the live chat function that allows you access any assistance/troubleshooting needed in real time.
Cons
The process to work claims on the back end takes some getting used to.
- Industry: Medical Practice
- Company size: 51–200 Employees
- Used Daily for 2+ years
-
Review Source
Billing is okay, AR is not
Pros
Billing is fairly easy to work through and train on. Navigation is alright, but there could be some shortcut implemented.
Cons
You pay for both the program AND athena employees to work your claims. They honestly don't have the skills and knowledge to effectively manage the AR.
- Industry: Health, Wellness & Fitness
- Company size: 2–10 Employees
- Used Daily for 6-12 months
-
Review Source
Best EMR out there, but pricy
I did like the system. It was wonderful working with during my PMHNP preceptorship.
Pros
The ease of use, ease of charting, ease of e-prescribe
Cons
Setup cost is insanely expensive. Also, telemed is strange.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Effective and Efficient Practice Software
Working with Athena has been great. They are very responsive when we have questions or issues and work with us to make the software meet our needs, without making us fit into the usual boxes as we are a very unique practice.
Pros
Allows us to see both scheduling and charts in one system
Fast and efficient
Easy to learn, easy to use
Cons
Some processing require several steps, which sometimes seem unnecessary but are not too time consuming
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Weekly for 2+ years
-
Review Source
Athena Health
Pros
The many advances that have taken place over the years with Athena
Cons
Getting in touch with Customer service was hard.
- Industry: Nonprofit Organisation Management
- Company size: 2–10 Employees
- Used Monthly for 6-12 months
-
Review Source
Standard solution for records
Pros
Good patient portal for accessing documents and records
Cons
There wasnt anything I disliked, it is a pretty standard records software
- Industry: Hospital & Health Care
- Company size: 501–1,000 Employees
- Used Daily for 2+ years
-
Review Source
Review Athena One
Great
Pros
My CSM is great to work with. He meets our needs for the support we need
Cons
Quality management reports. I absolutely hate it!!!
- Industry: Construction
- Company size: 51–200 Employees
- Used Monthly for 2+ years
-
Review Source
Average at best.
Average at best, not the most user friendly site.
Pros
Easy to log in and get on the site but things change after that.
Cons
Cumbersome to maneuver around and find what you are looking for once on the site.
- Industry: Hospital & Health Care
- Company size: 51–200 Employees
- Used Weekly for 1+ year
-
Review Source
Integration with AthenaOne
Pros
Quite a few of our clients currently use this system. With out lab being able to integrate their current patient system with our ERM, our clients do not have to worry bout relearning a whole new system or transferring anything.
Cons
I do not have any cons about athenaOne at this time.
- Industry: Medical Practice
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Excellent EHR
Pros
Enhanced collector capabilities. User friendly. Invested in success of clients. Very supportive.
Cons
There isn’t anything that I don’t like.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for 6-12 months
-
Review Source
Podiatry medical assistant
Love it!
Pros
User friendly. Easy to train new staff on it.
Cons
Prior auth claims are slow. Hopefully working this out.
- Industry: Program Development
- Company size: Self Employed
- Used Monthly for 6-12 months
-
Review Source
Amazing review
Had a great overall experience with AthenaOne.
Pros
Everything is great on the website......
Cons
I liked everything about the website everything was fine.
- Industry: Hospital & Health Care
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
User Friendly
Pros
Easy to use for the most part, not difficult to train others on.
Cons
Does take some time to get use to, but nothing crazy.