--- description: Review of Freshdesk Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Freshdesk | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [Freshdesk](/software/110247/freshdesk) # Freshdesk Canonical: https://www.softwareadvice.co.nz/software/110247/freshdesk Page: 1 / 141\ Next: [Next page](https://www.softwareadvice.co.nz/software/110247/freshdesk?page=2) > Freshdesk is a cloud-based customer service help desk solution serving businesses of all sizes, across industries such as retail, technology, and healthcare. It helps teams manage customer inquiries, track support tickets, and collaborate on resolutions from a single platform. Core features include ticket management, which organizes incoming requests from email, phone, chat, and social media into one inbox. Automation tools handle repetitive tasks like ticket assignment and status updates. A self-service portal lets customers find answers through a knowledge base without contacting support. Team collaboration tools allow agents to work together on complex issues. Small businesses benefit from straightforward ticket tracking, while larger organizations can use advanced reporting to monitor team performance and spot trends. The software also includes customer satisfaction surveys to help businesses measure service quality. Freshdesk is available as a cloud-based solution, accessible from any web browser. Support is provided through email, live chat, phone, and an online knowledge base, with around-the-clock assistance available for users who need help at any time. > > Verdict: Rated **4.5/5** by 3494 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 3494 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Freshworks - **Location**: San Mateo, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$19.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: It is available for $0 for 2 agents for 6 months - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Cambodia, Canada, Chile, Colombia, Costa Rica, Denmark, Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, Germany, Greece and 39 more ## Features - AI Summarization - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Activity Dashboard - Adaptive Learning - Adaptive Responses - All-Employee Access - Artificial Intelligence - Assignments and Tasks - Attachments/Screencasts - Automated Ticket Resolution - Automated response - Automation - Autonomous Task Execution - Branding - Call Scripting - Chat/Messaging - Co-Browsing - Communications Strategy Development ## Integrations (56 total) - Airtable - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Facebook - Facebook Comments - Freshcaller - Freshchat ... and 41 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) ## Related Categories - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software) - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18816 reviews) 2. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1789 reviews) 3. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 4. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1729 reviews) 5. [Milvus](https://www.softwareadvice.co.nz/software/246233/milvus) — 4.8/5 (298 reviews) ## Reviews ### "Forced out by a massive price jump and the end of the free tier" — 2.0/5 > **Anonymous User** | *29 September 2026* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The platform offers a robust set of features that are incredibly handy for small teams, along with useful customization options that make day-to-day tasks easier. > > **Cons**: The removal of the permanent free tier is a massive disappointment. The price jump to a paid license is a huge chasm for small businesses. Many people I helped set this up for have been forced to abandon the platform and lose their data because the new monthly bills are simply too expensive. > > I used Freshdesk for years and would have happily paid a reasonable fee for basic features. However, that middle-ground option doesn't exist anymore. They are entirely focused on pushing expensive enterprise features and AI tools that small teams don't want or need. Because of this, I am now forced to migrate to a completely new system. ----- ### "Easy and Efficient Customer Support Management" — 4.0/5 > **Aasil** | *9 September 2026* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk is easy to use and helps keep customer inquiries organized in one place. I especially like the ticket management and email notification features, which make it easy to track conversations, assign requests, and follow up with customers without missing anything. > > **Cons**: Some of the advanced features and customization options can take time to understand. There can also be occasional delays with email notifications, and some useful features are only available on higher-priced plans. > > My overall experience with Freshdesk has been very positive. It has made managing customer support much more organized and efficient. The interface is straightforward, ticket management works well, and having customer communication in one system saves a lot of time. Overall, it provides good value for businesses that handle regular customer inquiries. ----- ### "Reliable and User-Friendly Customer Support Platform" — 5.0/5 > **Nitish** | *27 June 2026* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk offers an intuitive interface that makes ticket management simple and efficient. The automation features help reduce manual work, and the multi-channel support allows teams to handle customer inquiries from email, chat, and social media in one place. The reporting and analytics tools also provide useful insights for improving customer support performance. > > **Cons**: Some advanced features are only available in higher-tier plans, which may not be suitable for smaller businesses. The customization options for certain workflows and reports could also be more flexible. Occasionally, setting up complex automations requires additional learning > > My experience with Freshdesk has been very positive. It has helped streamline customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, reliable, and packed with useful features that enhance both agent productivity and customer satisfaction. ----- ### "Reliable Help Desk Platform and Easy Setup" — 5.0/5 > **Graeme** | *12 July 2026* | Packaging & Containers | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk is intuitive and easy to set up, making it simple for support teams to get started quickly. The ticket management system is well organized, automation rules save a lot of time on repetitive tasks > > **Cons**: Some advanced features are only available on higher-tier plans, which can become expensive as your team grows > > Overall, Freshdesk has been a reliable and user-friendly customer support platform. It has helped streamline ticket management, improve response times, and provide a better experience for both support agents and customers. ----- ### "Thank god this thing actually works mostly" — 5.0/5 > **Agnes** | *24 August 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Freshdesk puts the emails and social messages in a pile so you can actually read them. I'm honestly shocked the live chat doesn't crash every five minutes cause most softwares do. Setup took 15 days and I didn't completely hate it. > > **Cons**: The mobile phone app is complete trash and wont even load on my new Android. Sometime it randomly logs me out when I am idle and then resets my whole work timer which ruins my day. Also you cant edit tables in the notes. The interface looks super old. > > It answers people 24/7 so they stop complaining on facebook. Creating manual tickets is fast enough I guess. ----- Page: 1 / 141\ Next: [Next page](https://www.softwareadvice.co.nz/software/110247/freshdesk?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/110247/freshdesk) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data