--- description: Review of Kommunicate Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Kommunicate | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [CRM Software for Startups](/directory/3235/startup/software) > [Kommunicate](/software/110163/kommunicate) # Kommunicate Canonical: https://www.softwareadvice.co.nz/software/110163/kommunicate Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/110163/kommunicate?page=2) > Kommunicate is an AI-first customer service automation platform that helps support teams automate ticket resolution using AI agents, live chat, a shared inbox, and omnichannel customer engagement. Kommunicate AI agents can be trained on your company's knowledge sources, including website content, documents, and knowledge base articles. Powered by the latest AI models from OpenAI, Anthropic, and Google Gemini, they deliver accurate, contextual, and personalized customer support. Deploy AI agents across chat, email, voice, and popular messaging channels such as WhatsApp, Instagram, Telegram, Viber, LINE, and more. Manage all customer conversations from a unified inbox while ensuring a seamless experience across channels. Kommunicate integrates with leading customer support platforms, including Zendesk, Freshdesk, Zoho Desk, and others, allowing AI agents and human agents to work together within your existing support workflows. > > Verdict: Rated **4.6/5** by 43 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 43 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Kommunicate - **Founded**: 2015 ## Commercial Context - **Starting Price**: US$40.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: It is based on a number of team members. A 30-day free trial is available. See pricing details below: Lite: $100/mo; $1000 /yr Advanced: $200 /mo; $2000 /yr Enterprise: Please contact Kommunicate for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, English, Italian, Portuguese, Spanish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia & Herzegovina, Botswana and 174 more ## Features - AI Copilot - AI/Machine Learning - API - Alerts/Escalation - Automated Responses - Automated Routing - Autoresponders - CRM - Canned Responses - Chat Transcript - Chat/Messaging - Chatbot - Code-free Development - Customer Communication - Customer Database - Customer Support - Customisable Branding - Dashboard - Document Storage - Email Management ## Integrations (21 total) - Agile CRM - Amazon Lex - BigCommerce - ChatGPT - GoDaddy Website Builder - Ionic - Joomla - Messenger - Moodle - Pipedrive - PrestaShop - Shopify - Squarespace - Telegram - Weebly ... and 6 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) ## Related Categories - [CRM Software for Startups](https://www.softwareadvice.co.nz/directory/3235/startup/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Conversational AI Platforms](https://www.softwareadvice.co.nz/directory/4010/conversational-ai-comparison/software) - [Customer Service Software](https://www.softwareadvice.co.nz/directory/255/customer-service/software) - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) ## Alternatives 1. [Slack](https://www.softwareadvice.co.nz/software/154669/slack) — 4.7/5 (24142 reviews) 2. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1727 reviews) 3. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1786 reviews) 4. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews) 5. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4083 reviews) ## Reviews ### "Best chatbot service" — 5.0/5 > **Chidiebere** | *1 August 2020* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Apart from the excellent features that comes packaged with Kommunicate, What i liked most was it's proper documentation making things very clear for people to understand and implement. The customer service was always there through the chatbot on their website and speedy support was provided throughout my learning and implementing it > > **Cons**: If more features are given to users for free it would be good, but then it's business > > Great ----- ### "Easy and cheap communication suite." — 5.0/5 > **Zoltan** | *21 December 2024* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: It was so easy to get a simple AI assistant rolling with Kommunicate alongside having staff communicating with clients, we used it for a good while. > > **Cons**: The customer support was a bit lacking in my opinion but other than that it was perfect. ----- ### "Review after 6 months of use" — 3.0/5 > **SIa** | *6 July 2021* | Education Management | Recommendation rating: 5.0/10 > > **Pros**: Quite a number of features that allows user to customise the user interface. > > **Cons**: More GUI will help to further reduce development time, instead of depending too much on customised script. > > So far so good. ----- ### "The best AI chat" — 5.0/5 > **Alisha** | *13 April 2023* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: I think that Kommunicate is a powerful and versatile customer service solution. It's simple to set up, the user interface is simple, and it provides a plethora of features that assist organizations streamline customer service. Furthermore, Kommunicate is a good value for money and provides exceptional customer service. > > **Cons**: I didn't like the customer support chatbot option because it was sometimes slow and unresponsive. The user interface might also be modified to make it more user-friendly. ----- ### "The best AI chat" — 5.0/5 > **Verified Reviewer** | *2 March 2020* | Internet | Recommendation rating: 10.0/10 > > **Pros**: Integration with Google Dialogflow and bot assignement. > > **Cons**: The reports are simple, but the team help creating what we need, it's not a real cons. > > The software and the support team works like a charm\! They deliver everything we need to run a chat powered by AI. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/110163/kommunicate?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/110163/kommunicate) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data