--- description: Review of LiveAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveAgent | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Chatbot Software](/directory/3923/chatbot/software) > [LiveAgent](/software/109980/liveagent) # LiveAgent Canonical: https://www.softwareadvice.co.nz/software/109980/liveagent Page: 1 / 73\ Next: [Next page](https://www.softwareadvice.co.nz/software/109980/liveagent?page=2) > LiveAgent is an all-in-one customer service platform serving startups, small businesses, and enterprises across e-commerce, SaaS, and other industries. The software is cloud-based, so teams can access it from any browser without installing anything locally. Core features include a universal inbox that consolidates emails, live chat, phone calls, and social media messages into one place, a built-in call center, ticket management, and automation rules that route and prioritize incoming requests. Teams can also create a self-service knowledge base so customers can find answers on their own. LiveAgent helps businesses track response times and agent performance through detailed reports, making it easier to spot gaps and manage workloads. Support for users is available via email, phone, live chat, and an online knowledge base. Small and mid-sized businesses in particular can benefit from the platform's multi-channel setup, which keeps all customer conversations organized without requiring separate tools for each channel. > > Verdict: Rated **4.7/5** by 1789 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1789 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Catalan, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Greek, Hebrew, Hungarian, Indonesian, Italian, Japanese, Korean, Latvian, Lithuanian, Macedonian, Malay, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Turkish, Ukrainian, Vietnamese - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Assignment Management - Audit Trail - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Blended Call Centre ## Integrations (2 total) - 3CX - Customer Portal ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) ## Related Categories - [Chatbot Software](https://www.softwareadvice.co.nz/directory/3923/chatbot/software) - [AI Agents for Customer Support](https://www.softwareadvice.co.nz/directory/5207/ai-agents-for-customer-support/software) - [Live Chat Software](https://www.softwareadvice.co.nz/directory/4569/live-chat/software) - [Customer Communications Management Software](https://www.softwareadvice.co.nz/directory/4742/customer-communications-mngt/software) - [Complaint Management Software](https://www.softwareadvice.co.nz/directory/499/complaint-management/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18812 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4094 reviews) 3. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3486 reviews) 4. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1728 reviews) 5. [HelpDesk](https://www.softwareadvice.co.nz/software/150799/helpdesk) — 4.6/5 (183 reviews) ## Reviews ### "Makes our customer support easier to manage" — 5.0/5 > **Shivam** | *3 August 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: I like that it brings chats, emails, and tickets into one place. It’s simple to see what’s pending and reply faster without switching between different tools. > > **Cons**: The interface looks a bit crowded in some areas, and new team members need a little time to get used to where everything is. > > Overall LiveAgent has been a good support tool for us. Once we learned the basics, it helped us keep replies more organized and saved time compared to handling customer messages manually. ----- ### "Team collaboration" — 5.0/5 > **Success** | *26 May 2026* | Nonprofit Organisation Management | Recommendation rating: 10.0/10 > > **Pros**: LiveAgent offers a highly effective service experience with a clean and intuitive interface, along with a strong set of useful features. It supports multiple languages, which helps us serve international customers and maintain credibility across different regions. It also automatically translates articles, removing the need to manually create separate versions for each language. With its AI capabilities, it suggests relevant articles to both agents and customers, helping improve response speed and accuracy. In addition, it can anticipate what customers are searching for and proactively surface helpful answers, improving overall support efficiency. > > **Cons**: LiveAgent enables effective team collaboration through shared ticket handling, internal notes, and smooth escalation processes. There are no notable shortcomings or disadvantages. > > LiveAgent has a simple and customizable user interface that makes navigation easy. Its shortcuts for filters, reminders, and tasks improve efficiency and help streamline daily workflows. The auto-hide option also enhances confidentiality by protecting sensitive information. ----- ### "Fast, efficient and easy to navigate" — 5.0/5 > **Anonymous User** | *28 June 2026* | Retail | Recommendation rating: 9.0/10 > > **Pros**: Live agent provides an exceptional platform that is essential in daily talks and working under high pressures. > > **Cons**: I have not had any issues navigating the software and I am able to find the assistance to organize the data together timely. > > It's provides easy use, navigation and effective data support when I am working on a large file and have to to work on and meet deadlines . ----- ### "Best Helpdesk system available" — 5.0/5 > **Jean-Paul** | *29 April 2026* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: The ease of use of Live Agent is great. As compared to simple e-mail usage, it offers a greater possibility of Management of incoming e-mails (complaints, requests). W > > **Cons**: Sometimes new features are made available without prior notification or features that change good habits and practices and turn them at first sight into more difficult process or tedious procedure adaptation. However this is a very higlevel negativ complaint > > We use LiveAgent since 2016 and it allows us to easily manage all complaints in a rapid manner. As a governmental entity this has enormously helped improve reaction time towards customers in a way that they are often astonished on how quickly issues can be resolved as compared to the traditional thinking of slow processes with Government tasks ;-) ----- ### "We've been using LiveAgent for almost a decade now." — 5.0/5 > **Paul** | *29 April 2026* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: Most versatile and modern customer support tool we have been using for more than a decade already\! We use it mostly for two customer support agents and all tickets management, follow ups, dashboard, has been working perfectly for us for years\! > > **Cons**: We got it in AppSumo offer so maybe pricing is something to check nowadays, although value is a no brain > > Excellent customer support tool with tickets support, tracking, multiple agents / accounts, all you need for your business\!\!\! ----- Page: 1 / 73\ Next: [Next page](https://www.softwareadvice.co.nz/software/109980/liveagent?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/109980/liveagent) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data