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About LiveAgent
LiveAgent is an online Help Desk solution for e-commerce businesses at the small and midsize levels. The platform offers live chat application, ticket management, online self-service portals, and change and license management, all as either in-suite or standalone applications.
LiveAgent offers a selection of broader customer relationship management (CRM) applications, such as marketing and sales force automation in cooperation with a variety of third-party software companies. It is a customizable solution that can scale as small companies grow their customer base and online services. The software provides a ticket management system where the ticket contains the complete stream of chat messages, emails, phone calls, or messages from other communication channels between the customer and support staff of the company.
LiveAgent for Startups:
Startup program is free for the first 6 months for startups that apply. This is an exclusive opportunity for startups to get access to the best customer support software in the market with no upfront costs. After the first 6 months, startups can continue using LiveAgent at a discounted rate.
LiveAgent is offered as both web-based (cloud) software and on-premise installations. The cloud option is priced on a pay-per-user basis by a number of agents, and the on-premise options use the up-front pricing model, based solely on the number of agents.
Start with a 1 month free trial, no credit card needed, no contracts.
LiveAgent pricing
LiveAgent does not have a free version but does offer a free trial.
Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes
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LiveAgent Reviews
Feature rating
5 reviews of 1,631
View all reviews
Anisha
- Industry: Construction
- Company size: 51–200 Employees
- Used Daily for 6-12 months
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 13/08/2024
Functional Coordination Solution with Perfect Communication Strategy.
Amazing project information management, collaboration and file management using the tool is excellent.
Pros
Very flexible communication and records easy management platform and the customer relationship management through the tool is excellent, Data management and various projects contact database management and workflow management i like this system.
Cons
I got no issues found on the product to dislike and the implementation was easy after training on the basic usability.
Response from QualityUnit
Hi Rohit, thanks for the great feedback! We’re glad LiveAgent is helping you manage customer support. We appreciate your suggestion about data analytics and will keep it in mind for future updates. If you have more feedback or need help, don’t hesitate to reach out.
- The LiveAgent Team
Replied 21/08/2024
Carole
- Industry: Higher Education
- Company size: 11–50 Employees
- Used Weekly for Free Trial
-
Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5
5
Reviewed on 19/08/2024
Best quality/cost ratio among several ticketing systems I tried
Rather good, I have tested several tools and this one has the best quality/cost ratio. I would like to extend my trial period to make a demo to my colleagues and to my financial direction at the beginning of September, if possible.
Pros
There is no time or storage space limits on the tickets
The cost is affordable
The servers can be in Europe and the system is RGPD-compliant
The integration with Zimbra is also a plus (although I could not test it in the free trial)
Cons
In case the student sends an email to me instead of the support address, I would like to forward it to the support address and to see a ticket associated to the student (not to me). When I forward a message to the support address, this automatically creates a ticket (this a good) but I have to manually re-assign the [sensitive content hidden] to the original expeditor. It would be better if LiveAgent automatically assigned the ticket to the original expeditor.
Reasons for Switching to LiveAgent
LiveAgent suffices for our needs and we cannot afford more expensive productsResponse from QualityUnit
Hi Carole, Glad to hear you find LiveAgent affordable with no storage limits. Regarding your feedback on ticket reassignment, it's noted. We recommend setting forwarding rules to automatically route emails correctly. For extending your trial, please contact our support team directly so we can assist you.
- The LiveAgent Team
Replied 22/08/2024
KIRAN
- Industry: Translation & Localisation
- Company size: Self Employed
- Used Weekly for 1-5 months
-
Review Source
Value for Money
2
Features
4
Ease of Use
3
Customer Support
4
3
Reviewed on 9/09/2024
verification
I was trying to resole a issue there is a lot of verification needed an acoount reference shoul be inoof to bring up my details
Pros
It was easy to use the system the and get my question across
Cons
how long the responce took some times i was waiting a while
Marc
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for Free Trial
-
Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5
5
Reviewed on 25/07/2024
Very powerful application with an excellent customer service.
During the month that we have been working with them I can only have good words. A professional and fast team who have a very powerful tool that is helping us to improve our sales and purchasing numbers.
Pros
The level of customisation and tailoring to your business needs.
Cons
Some WhatsAPP business API features are missing, such as buttons, but I understand that they are already working on them.
Alternatives Considered
HubSpot CRMReasons for Switching to LiveAgent
A more affordable price, within the reach of smaller companies and with the features needed to help your sales team grow.Response from QualityUnit
Hi Marc, Thanks for your awesome feedback! We're aware of the WhatsApp Business API shortcomings and are actively working to include these features soon.
If you have more questions or need support, feel free to contact us 24/7.
- The LiveAgent Team
Replied 9/08/2024
Prashanth
- Industry: Entertainment
- Company size: 2–10 Employees
- Used Daily for 1-5 months
-
Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
5
5
Reviewed on 24/09/2024
Live Agent Experience - Prashanth
Their customer service team is at par excellent
Pros
I like the Features and Integrations live agent provides
Cons
One stop solution of integrated Call, Chat & Emails
