--- description: Review of LiveAgent Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: LiveAgent | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Business Phone Systems](/directory/1714/business-phone-service/software) > [LiveAgent](/software/109980/liveagent) # LiveAgent Canonical: https://www.softwareadvice.co.nz/software/109980/liveagent Page: 1 / 73\ Next: [Next page](https://www.softwareadvice.co.nz/software/109980/liveagent?page=2) > LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features. With multiple pricing tiers, LiveAgent suits businesses of any size or industry. A flexible, all-in-one solution for handling customer support across different use cases. Start with a 1-month free trial, no credit credit card needed. > > Verdict: Rated **4.7/5** by 1781 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 1781 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.7/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: QualityUnit - **Founded**: 2004 ## Commercial Context - **Starting Price**: US$15.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: 1-month free trial, no credit card required, no contracts. Subscription plans: Free: $0/agent/month Small plan: $15/agent/month Medium plan: $29/agent/month Large plan: $49/agent/month Enterprise: $69/agent/month - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 204 more ## Features - AI/Machine Learning - API - Access Controls/Permissions - Account Management - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Analytics - Archiving & Retention - Assignment Management - Audit Trail - Automated Attendant - Automated Responses - Automated Routing - Automatic Call Distribution - Autoresponders - Batch Communications - Blended Call Centre ## Integrations (129 total) - AVOXI - AWeber - Actio - ActiveCampaign - Adobe Commerce - Agile CRM - Asana - Avelia - Axigen - BigCommerce - Blogger - Bold BI - CS-Cart Store Builder - ChargeDesk - ClickFunnels ... and 114 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software) ## Related Categories - [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software) - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) - [Automatic Call Distribution Systems](https://www.softwareadvice.co.nz/directory/1694/auto-call-distribution/software) - [Cloud PBX Software](https://www.softwareadvice.co.nz/directory/4757/cloud-pbx-software/software) - [CRM Software](https://www.softwareadvice.co.nz/directory/4153/crm/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.softwareadvice.co.nz/software/2764/salesforce-sales-cloud) — 4.4/5 (18782 reviews) 2. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4079 reviews) 3. [LiveChat](https://www.softwareadvice.co.nz/software/27068/livechat) — 4.6/5 (1723 reviews) 4. [Freshdesk](https://www.softwareadvice.co.nz/software/110247/freshdesk) — 4.5/5 (3425 reviews) 5. [HelpDesk](https://www.softwareadvice.co.nz/software/150799/helpdesk) — 4.6/5 (180 reviews) ## Reviews ### "Good all in one support tool" — 4.0/5 > **Adarsh** | *25 April 2026* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: I liked that everything is in one place like chat, email, tickets, and calls. It saves time and makes work easier. The ticket system works well and automation helps reduce manual efforts > > **Cons**: The interface can feel a bit complicated at the start. Pricing can be a little high for small teams, and some features are only in higher plans and it's must use feature which should be added in lower plans as well. > > Overall my experience is good. It helped me manage customer support better and respond faster. After learning it, daily use becomes simple and smooth ----- ### "14 Years with LiveAgent: A Reliable and Continuously Evolving Support Platform" — 5.0/5 > **Francesco** | *29 April 2026* | Consumer Electronics | Recommendation rating: 9.0/10 > > **Pros**: Intuitive and user-friendly interface Wide range of features and deep customization options High platform stability and reliability Continuous improvements and frequent updates Seamless integration of advanced tools like IVR > > **Cons**: It’s honestly difficult to point out real downsides. Over 14 years of use, LiveAgent has consistently released updates and improvements that have addressed virtually all issues. Any minor limitations tend to be resolved very quickly. > > We have been LiveAgent customers since 2012, back when the platform was also available as a self-hosted PHP script. Over the years, we’ve seen the product evolve significantly while maintaining a strong focus on usability and reliability. We’ve consistently used LiveAgent as our primary ticketing system for customer support, and it has proven to be a solid and dependable solution. Early on, we also contributed to the Italian translation of the platform, which reflects how closely we’ve followed its development. As our needs grew, we integrated additional features such as the IVR system offered by LiveAgent. This has turned out to be an extremely useful addition, allowing us to manage customer communication more efficiently across multiple channels. ----- ### "Works well on our site." — 5.0/5 > **Nancy** | *12 February 2026* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: LiveAgent is till a great software. I have it on my site and it works well for clients to use. It integrates very easily with out site and fits our needs. > > **Cons**: There really are not any cons with LiveAgent as we have not had any issues. It does exactly what we need. > > Overall a good experience with LiveAgent. Especially for the way we use it. We have only had a positive experience. ----- ### "Best software for customer support management" — 5.0/5 > **Shivam** | *27 January 2026* | Marketing & Advertising | Recommendation rating: 9.0/10 > > **Pros**: They are rich in features, it almost have every feature I need to talk to my clients and connect to my team for the meetings. > > **Cons**: the pricing thing is little bit higher compared to other providers other than that everything seems fine to me. > > Overall liveagent is great experience, their customer support was great during the software setup, the software is easy to use, messaging and email to clients is automated so it actually save a lot of my time and energy. ----- ### "Very helpful tool for managing customer support easily" — 5.0/5 > **Verified Reviewer** | *29 April 2026* | Computer & Network Security | Recommendation rating: 10.0/10 > > **Pros**: I liked most about LiveAgent is that everything comes in one place, which makes my work much easier. Before using it, I had to check emails chats and other platforms separately and it was quite confusing. But now everything is properly organized so I do not miss any customer message. The live chat feature is very useful because I can reply quickly and customers feel more satisfied. The ticket system is also very Good because it helps track each query clearly. I also liked that it supports multiple channels and is flexible according to our needs. > > **Cons**: One thing I did not like much is that in the beginning it was a little difficult to understand all the features. There are many options so it takes some time to get used to it. > > My overall experience with LiveAgent is very good. It has really helped me manage all customer communication in a better way. Now everything is in one system so work becomes more organized and less stressful. I can reply faster and keep track of all tickets properly. After using it for some time I found it very easy and comfortable to work with. It has improved my efficiency and made customer handling much smoother ----- Page: 1 / 73\ Next: [Next page](https://www.softwareadvice.co.nz/software/109980/liveagent?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/109980/liveagent) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data