AI Field Management

Pros

Easy to use and easy to understand. Different languages available and built in translation. Great for distant colleagues to work together

Cons

When you forget your password, that is it. It doesn't remember password incase you forget yours.

Pros

The collective organising of all my customers on one app along with been able to record each visit or job done at each site. Also liked the one on one zoom training call done with Jim to show me around and how to utilise the best features of the software

Cons

Nothing I don't like the computer software and phone app are excellent and easy to get to know.

Alternatives Considered

Reasons for Switching to AI Field Management

Pros

The connection between workers and jobs they have to do. A lot of reports and statistics.

Cons

Nothing, i think it's a complete platform.

Pros

Ease in scheduling and monitoring of employees work.

Cons

Not be able to have multiple cases/projects in one client file

Pros

The personalized service they provided. They help me set up my account according to my preferences and needs and they were readily available when I needed to make modifications to the app as well.

Cons

There were few feature I didn't need and looked overwhelming to me. Nothing I would call a "con".

Pros

We are small local SME in Singapore. With this software's good feature of scheduling, calendar etc., we can manage about 200+ systems across the country with limited manpower in the field. The field engineer also like very much about the mobile app access to view the work schedule and do a better preparation before attend to the sites.

Cons

The inventory management feature is not really used by the company due to various reason which it is a shame.

Alternatives Considered

Reasons for Switching to AI Field Management

Pros

Very easy to use, its operates quickly - no waiting, the high level of support from the AI Team is unheard of in this market segment. The subscription structure and the system its self make deployment and scaling up or down very efficient.

Cons

That I didn't find it earlier and had to use an inferior product for 3 years.

Pros

This program is very easy for my employee's to use with older demographic users they too have found it easy to use.
The visional layout of the dispatch board has been helpful

Cons

I love the colour coding feature where i can colour code the urgency of each job.
This program is very user friendly.

Pros

it make my work in administrative easier. you can schedule, track, and billing only by using their service.

Cons

The range distance to clock-in and out can be a bit tricky. and when using the desktop one,l they always automaticaly sign-out after only couple of minutes. everytime we sign in again, it always stars from the begining.

Pros

Ease of use, outside collaboration, especially the predictive management features regarding how they tie workers with Jobs.

Cons

It would be great if the system has more languages support, such as Chinese, Japanese, and other Asia languages. My company has business in the Asian-Pacific region.

Pros

We can propose schedule, monitor it, and proceed it to engineer directly. After job done we can collect the data and send it to customer at the same time. All digitalize so we can easily track it.

Cons

The app font in android phone is so small need to be improved. The location check in need to be adjusted correctly or we cannot clock in-clock out.

Pros

When I had issues AI Field Management got back to me very quickly and issue resolved.

Cons

I was having problems with our parts downloading too long but AI promptly fixed that.

Pros

This service incorporates an app function for our customers to contact us in critical times. It has been great to use both on PC and on mobile devices.

Cons

Most of the features we are needing our actually in development with the AI team. So, nothing at this point.

Pros

Simple to use and right priced, allows easy field workforce management across diverse languages with built in translation and GPS features.
Organizes workers by job and customer, shows calendar view with real-time updates of job status from the field on mobile devices.
Enables workers and manager to chat in their native language with real-time translation.
Optional GPS location when communicating enhances efficient operations.
Stores all information about a job forever, from job estimate, implementation timing and any issues, customer signature and even billing.

Cons

Rapidly evolving, some features are in development but roadmap is responsive to our requests, and dev team has been rapid and effective.

Pros

When we had twelve-fifteen technicians, we had a pretty good software that allowed, scheduling/invoicing/billing/app for techs/portal on website/app for OUR clients/admin panel for all office usage all in one, we were able to work with this software for two years.  When we grew to thirty cleaning technicians, it got challenging, we needed something to help us find the best worker to do the job based on specific criteria's, this feature was the key for us to bring our business to the next level. The AI built in piece is genius, worker management tab has the ability to suggest the best worker for the job but the Admin can override it if need be.  The other great plus is having the possibility to bill batch invoices at once, the other software was tideus in billing each individual invoice.
We now have a complete system that allows us to have clients book their cleaning on our website portal, adding clients easily, adding workers, invoicing clients, clients history, GPS tracking for technicians, app for workers, ability to find the best worker for the job with a click, reports specific on new clients/repeats clients, app for workers, and app for clients to conveniently book their service from their phone.

Cons

Changing systems is always a big decision, but in order to bring our business to the next level, our business needed this piece while keeping everything else to make it all possible.  So implementing the new system took a bit of time, that has been the only cons.  AI-FM has been an amazing change for us, giving office staff more time to focus on getting new clients, less time is wasted on finding the best worker and invoicing each individual work order at the time.  Absolutely Love this software.

Pros

My team usually struggles with new applications but this was very easy to use, also that it can give you detailed information about your workers and each of the trips. The customer website and the calendar are handy.

Cons

Probably in the learning curve of some of the more detailed features, but overall easy to use and implement

Pros

We were blown away by their Sherpa feature for picking the best worker for a job... they agreed to develop more features for us for free... a true partner.

Cons

At the beginning it doesn't fit perfectly with our way of doing and organising the job but we are finding the perfect fit thanks to the features they developed for us.

Pros

Pick from any of these: intuitive design, in app translation for messaging, Smart GPS tracking by worker,
One stop shop to know what all my team is up to in real time, real anxiety reducer!
Love the translation and automatic GPS without killing the workers phone’s battery.

Cons

I only wish new features would be added faster.

Pros

I like how it connects with Google Maps for direction. Field Technicians can get directions via the App.

Cons

Would like if the chat function to Admin comes in real time with notifications. But since the App integrates with WhatsApp, communication is even better.

Pros

Simplify our works, now all our field engineer have all jobs in one app

Cons

for the moment nothing to say, when we have any question the customer service is very fast to answer.

Pros

I really like the predictive/AI piece that allows me to match to the perfect technician for the job. The calendar view makes scheduling and seeing the progress of super easy. The UI is nice and clean, and is pretty intuitive to use, particularly on mobile. Quickbooks integration is definitely a plus, it makes accounting a breeze. The GPS tracking of field workers is something that we didn't have with our previous solution, and it's a game changer.

Cons

Because it's a cloud product, I do need to take all the updates, but that's a small detail to be able to get the product updates.

Pros

The apps developed on this platform are very intuitive and are thought through keeping in mind the nature of customer interactions and how to keep them simple yet comprehensive. The owner of the platform has a very cordial approach to the customers and is always willing to change keeping in mind the bigger picture and improve customer satisfaction. Keep up the good work.

Cons

So far nothing really. Whichever comments I had were taken up by the AI-FM team to work on to improve the apps.

Pros

They figured out a way to code in the traditional sense the best worker for a specific location and job type, but that's just the interim solution apparently they've got machine learning embedded in the system so that will eventually take over and they will become even better than the coded solution. Sounds great

Cons

I'd appreciate if you could reduce the price a little bit, I get that there's a lot of technology in the spot for a small company like mine I prefer to spend a little bit less if

Pros

What distinguishes this solution from others is ease of use and customer support. The team is very helpful when it comes to provide support to the product. Team is very knowledgeable, and will work with you to customize to your business requirements at very little or no cost.

Cons

I believe more could be done to make schedule calendar more visual appealing as it is too clumsy.

Pros

The most impactful features are the invoice generator, the customer signature function the fact that info is stored in the cloud.

Cons

Integration with our previous business processes was easy.