Connecteam

Pros

Connecteam is the software that keeps on giving. I’m constantly discovering new ways to integrate it into our business operations. The support team is also a standout feature—always available via chat and ready to assist with any query.

Cons

Honestly, not much to complain about. The only thing I’d love to see is billing in our local currency to avoid high bank fees, especially with a team of over 130 workers.

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Reasons for Choosing Connecteam

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Reasons for Switching to Connecteam

Pros

I like that all the features we use at work are all connected on one app. It is easier to find it all on one platform.

Cons

I did not like the scheduler that connect team offered because it was not visual enough for our team to use. Now we continue to make it on a spreadsheet but we post it in connect team as an update.

Pros

The ability to create multiple different groups and channels, and to add and remove users from those groups quickly, helps to keep communication organized and streamlined.

Cons

There is frequently lag time for notifications of new chats to show up on user devices (specifically mobile devices), which can cause delay of disseminating vital information in a fast paced environment.

Pros

Oh, so many things! Connecteam combines time and schedule tracking, team communication, and operations needs.

Cons

The inability to communicate with clients.

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Reasons for Choosing Connecteam

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Reasons for Switching to Connecteam

Pros

I like the easy to use tools, attentive customer support and the ability to customize for your business

Cons

I wish we could pick and choose upgrades as only need a couple certain ones but not worth the whole advanced plan

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Reasons for Choosing Connecteam

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Reasons for Switching to Connecteam

Pros

I can monitor my employees time on site and can communicate with them.

Cons

Pay Walls, I like some features from both the HR suites and the Communication suites but not all of them are needed for our operations, so the cost does not make sense to us. To be able to hide employees contact information is an extra cost (pay more to have privacy within a large company) and have a limit for time off is also an extra cost but the features that are included with both of these options are not needed for us.

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Reasons for Switching to Connecteam

Pros

Connecteam covers all aspects of our HR requirements and allows us to keep rostering, communications and training all in one place.

Cons

The number of features that you require an expert plan to access. The expert plan is extremely expensive and we cannot justify the upgrade expense.

Alternatives Considered

Reasons for Switching to Connecteam

Pros

It's so much more than just a messaging app to communicate with colleagues. I love the knowledge base that allows us to access important documents on a moment's notice. I love the ability to "recognize" staff for achievements for all staff to see. It's great to be able to create courses for educating our staff on important information. Updates are a great way to get information to our team that ensures they see the message directly rather than getting lost in the midst of all the messages. We love that it is HIPAA compliant!

Cons

Connecteam can be slow and that is frustrating. It's not always slow, but definitely can be. I don't like the way notifications are set up as it makes it look like you have a message when you really don't. I often miss personal messages because of the way the notifications are set up, which is definitely frustrating. The mobile app is convenient for general staff, but it is not great for administrators to use. Our company runs 24 hours a day but administrators are not at their desk to use the desktop version for 24 hours a day.

Pros

Easy to keep track of different employees. We have remote workers (data reviewers) on a consultancy basis so they don't have line managers. This makes it easy to align everyone together.

Cons

The amount of emails and notifications I get from the service. I had to switch them off. Also, the website can be a little counter-intuitive at times.

Pros

Communications with staff in all one platform.

Cons

The cost is expensive for some features.

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Reasons for Switching to Connecteam

Pros

Very useful for various aspects of the business including scheduling, communication.

Cons

While the task management module is great to have, its functionality isn't ideal and not on par with other software I previously used for such tasks, but overall we're still sticking to it to reduce the number of platforms we're using within our team.

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Reasons for Switching to Connecteam

Pros

The organization is my favorite part, including all the color options allowing for a clean, neat, and organized schedule.

Cons

What I like the least is there is no clear warning when a scheduled shift overlaps with a new shift I try to add so it leaves room for error of accidentally scheduling someone for one department when they are already scheduled in another. This makes me spend more time triple checking the final schedule.

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Reasons for Choosing Connecteam

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Reasons for Switching to Connecteam

Pros

We appreciate the functions of the service, particularly for project management and the search functions and filtering through the program. We've been able to track data over this last year we never would've dreamed of effectively capturing before. It has allowed us to systemize our time tracking so effectively and the data has taught us so much about changes we intend to make in the coming year.

Cons

Theres price point adjustments for everything, as a business spending over a thousand dollars a year, these minute limitations that jump up each service type to a separate level for one feature is challenging to nagivate, and more expensive than we'd like.

Pros

I like being able to current reoccuring bookings so im not having to manual input all of our cleaners jobs. Makes lkfe so much easier

Cons

The cleaners have complained a few times about not being able to clock in.

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Reasons for Switching to Connecteam

Pros

Connecteam allows you to create teams to communicate with in real time. Managers, Supervisors, Employees all can have a unique chat group.

Cons

The incentive program. The only option is for prepaid gift cards. We would prefer to design our own program.

Pros

I like the ease of one click to log on, I used it every day all day so I am pretty aware of it's function and features offered. I do with I could unclick when I go to log out and and decided to do one more thing..... you can not back out of your log off! That is annoying.

Cons

Finding the "role" you need to log in as can be annoying. I want to use a role I pick every day but i listed my role way down the list instead of under frequently used list.

Pros

It allows me to ability to reduce losses related to employee time.

Cons

I do not have any complaints it is effective for our needs.

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Reasons for Switching to Connecteam

Pros

There are tons of features- scheduling is easy, and I love the repeat shift feature. Updates are also very helpful for our business.

Cons

Certain features require us to upgrade our account, and that’s a tad limiting (repeating whole schedule, scheduling updates, forms).

Pros

For the most part, it is user friendly. I can run reports the way I want to see them.

Cons

What I dislike the most about Connecteam is that I have to click the last name column to sort it by last name. In our business, we refer to our officers using their last name. This is annoying to have to click this every time I go into anything. I've discussed this on chat with the support team and they have told me there are no future plans to fix this.

Pros

Connecting my team via the updates and using chat has really helped work more efficiently and smoothly. Started using the timeclock which is not too shabby. The Job Scheduling is decent but complicated.

Cons

The layers of complexity of settings within settings and admin rights to this or that is hard to sort out and set. You have to spend many hours watching videos and trying settings to figure out what works for you. So much trial and error. You can really tell different teams developed different parts. Also wish Connectteam would understand that most employees will not/do not have a desktop (and that includes managers), so when you say "the magic happens at the desktop level" that means little to nothing to most of my team. They use the app only.. myself, and a backup admin, use the desktop mostly. Just remember that when constructing features. Overall it is pricey. And they hide that one final perk to a section behind the next upgrade which means more cost.

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Reasons for Switching to Connecteam

Pros

It allows me to easily see who's working and who I have available for work. It allows me to easily communicate with staff members either individually or as a group.

Cons

I have a hard time figuring out how to create forms for what I need. I also am not sure how to go back and see who claimed a shift once it has been assigned.

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Reasons for Switching to Connecteam

Pros

Very user friendly + accessible for whole team. Like that we connect our whole team in messages and everyone has access to contacts. It really helps when we work in new locations (as caterers) to ensure everyone is in correct area.

Cons

I do wish that there was an option on the lower level tiers ( I think we use mid level) that there were more "time off" options. we currently only have access to paid sick or non-paid vacation. Maybe could create smaller add on options instead of having to fully upgrade to next tier

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Reasons for Choosing Connecteam

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Reasons for Switching to Connecteam

Pros

I like that everything is easy to access once you learn the app and the webpage.

Cons

Some of the things are hidden behind a paywall, and then you get the more expensive plan, which doesn't do what the demos made it out to do.

Pros

I love the layout and multitude of functions. It seems like I keep discover more uses as my company's needs grow. First we just started using it for employee's contact information and to be able to send messages and schedule group events. Then when we went paperless the forms became a useful way to make special documents employees could fill out on the phone or computer and the mobile preview feature while you are making or editing forms makes it feel very intuitive.

Cons

I wish there was more preloaded educational courses/interactive training videos and ESPECIALLY accredited-level courses but really anything and everything a company might need to give to employees to watch. You can build your own courses which is great for very specific stuff but things like safe-driving, ladder safety, Sexual harassment training or OSHA type courses are pretty universal and I don't want to reinvent the wheel (very time consuming) for every single common topic/thing or have to use another product somewhere else. ALSO I think an incredibly useful feature Connect Team should add is a module for making scrolling TV display programming. One way to reach employees with messages is by having them passively displayed on tv's around the business. Some things are not as important as requiring an email blast to every member but still you want to get that message out there. OR reinforce something you did email blast once by having it up on screens. Right now we are using a separate product (screenhub) but what they do seems like something feasible to add to the Connecteam platform and has a synergy to what we use Connecteam for

Pros

I like that i can communicate with my team all on the app. It is easy to add people and take them away. I love the archive feature.

Cons

I wish there were less tabs. I dont like that there is a tab for scheduling, time sheet, and time off. I whish they were all under the same tab so I dont have to search for what i am needing.

Pros

I like the App to Web feature. If im on the go or if im at my desk. It syncs automatically.

Cons

I wish the calendar connected to my phone. I also wish the text feature was free.

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Reasons for Choosing Connecteam

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Reasons for Switching to Connecteam

Pros

The scheduling, checking of timesheets with locations, and payroll totals.

Scheduling makes it even easier for the Admins and all employees. They can view it and have different options if they want to swap or need a replacement. It lessens a lot of paperwork since it is already available and recorded on the app.
Checking timesheets has been the most convenient for me because you can check everyone daily, immediately call out latecomers, and monitor their location. No more DTRs and waste of paper.
Extracting payroll from timesheets has been helpful because it saves you a lot of time from computing everyone's payroll.

Cons

What I like least about Connecteam is that there is no option to undo some actions, such as changing their time record or making changes to the schedule. Especially if you have changed it accidentally. Also, sometimes, there's a problem opening the app and detecting locations. I also hope you include an option where they can send a timestamp with the time and their location but still can use it offline because there are some instances where they don't have mobile data or the signal is bad.

Pros

Easy to use platform and access for employees. The chat system and directory is great. Job scheduler and labor tracking awesome. Very simple and practical.

Cons

There could be an easier place/way to upload and store files for the company and employees. Library was limited to what I could upload. I made a folder in knowledge base for a central location for all access files. I also would like to see more details able to be attached to jobs making a job portfolio for each scheduled job. It would also be nice to have a section attached to jobs to note issues, mistakes or correction needed and reminders for future jobs to avoid repeat mistakes.

Pros

We use the Time Clock feature primarily and love the easy user interface. It's very easy for guys in the field to pick up on the app and as an Admin, the GPS tracking is really helpful! I really like how I can customize things for our needs too. I tested a lot of different softwares before deciding on this.

Cons

I honestly can't think of anything right now.

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Reasons for Switching to Connecteam

Pros

I like the efficiency of being able to contact all the employees in one place, and have multiple group chats. I also love the way the schedule is, its so easy to read and schedule employees to work.

Cons

The phone app part can be a little tricker to navigate. Learning the app takes a little longer than I think it could be on the app.

Pros

Easy for our crew to see their schedules in the app, easy for multiple admin users to change or add shifts.

Cons

A small number of features in upgraded tiers that would be nice to have, but several features also in those tiers that we wouldn't need to utilize, so on the fence if it's worth the extra money but not use everything we're paying for.

Alternatives Considered

Reasons for Switching to Connecteam

Pros

I really like how everything can be organized. I really like how we can do everything in one place.

Cons

I wish i could run some sort of report for all courses and forms to find out what is done and what needs done in one view. Right now, I have to click on them all individually and it takes a lot of time.

Pros

We use the scheduling, time clock, and chat features extensively in our business. I like the fact I can use my phone to make admin changes so I can do so when I am not in the office to fix issues.

Cons

Notifications are not consistent and so I will miss messages as they don't make the notification noise or show a symbol for a new message. I also hate the fact that sometimes the words you are typing are very delayed in the chat features. It does not seem to be related to my internet speed so maybe it is just heavy use of the system? It is one of my biggest pet peeves as I am a fast typer and do not like delays.

Pros

I like that they are always innovating and improving upon the features. It feels like an app that is created with the user in mind. Too many apps are built to check boxes of functionality but are not a smooth user experience. Connecteam excels at creating with the user experience in mind.

Cons

I wish they had a few more options for smaller businesses when it comes to the different additional purchase options. Being able to just add on individual thing vs upgrading to a much larger system would be great.

Pros

Great functionality, responsive and super helpful customer service team, and it had every feature we could need or think of!

Cons

The pricing structure is confusing and feels overpriced if you need full functionality in every category.

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Reasons for Choosing Connecteam

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Reasons for Switching to Connecteam

Pros

CT is simple to use for the guys on site to figure out from day one and has features that we have been able to add that has not reduced the use by the site team but added real value in the office. We now use is as a company-wide communication system, Work programming, Daily Time Sheets, Site diary with photographic records of daily progress and more.

Cons

Nothing - I have not found a single thing about CT that I dislike or like least.

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Reasons for Choosing Connecteam

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Reasons for Switching to Connecteam

Pros

Connect team has been a crucial part of our orginaization. It keeps the team unified in allowingnusnto connect with one another to share everything. Whether we are wishing someone a happy birthday or sharing a raving client review, the impact of Connect has bridged the gap between our staff. The organizational aspect for management has been improved greatly with assigned tasks and private groups. This is exactly what we needed and I contribute our success in the buiness to the communication we have achieved with this platform!

Cons

I wish the additional cost to some of thr added features could be chared a la cart. The pricing runs in tiers, however I wish you could specifically pay for a particular feature. Ie delayed scheudled messages. I have my best ideas in the middle of the night and I would love to share with my staff . However, i dont feel the need to upgrade to the next tier as I dont need all the other bells and whistles.

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Pros

I love how customizable this platform is. You can really mold it to your business. I love that even the app can load your company logo to really feel like it's built for your business.

Cons

a lot of what I disliked about Connecteam has been fixed in updates through the years of using the platform. There isn't much I can say I don't like.

Alternatives Considered

Reasons for Switching to Connecteam

Pros

I like the wide variety of uses this program offers. It allows us to easily communicate with our employees, share scheduled services, edit payroll time sheets and helps tremendously with our billing by allowing our employees to fill out and submit their own forms like service reports and reimbursement expenses.

Cons

If I had to improve something, it would be the ability to add "Jobs" in more places than just the Job scheduler. I sometimes need to add a new job to the time sheets because we are constantly doing business with new customers in the service industry and it would be easier to be able to stay in the time clock to just add a job. Also, it would be nice to combine two of the same jobs that were added by different administrators but spelled differently by accident (similar the the Quickbooks function that allows you to merge customers/jobs).
Occasionally, if a job is added in the job scheduler, it is not automatically added to the time clock function so the employees can see it on the schedule but not clock in to that job. We have to go into the edit job window and manually check the time clock box. That seems a little too tedious.

Pros

It’s an all in one product for our cleaning company. We were able to eliminate 3 other softwares to just Connecteam.

Cons

I wish when we schedule people we could see the projected cost of the schedule. Basically add in next to where it says how many hours the employee is working, also list their wage cost for that selected time period.

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Reasons for Choosing Connecteam

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Reasons for Switching to Connecteam

Pros

Ease of use and versatility. Continued improvement. Ability to use on phone and computer. Being able to do so many different things including schedule, time clocks, training, completing forms and more in one place simplifies my work life.

Cons

Would like to be able to link easily to a Gusto account that has multiple companies to be able to import timesheets easily

Pros

It includes Ops, Comms, and HR. We switched from Jobber and it required a ton of other apps and integrations. Connecteam has it all.

Cons

You cannot make separate client files bc it is 'shift' based rather than 'client' based. We're making it work so far, but not being able to keep all ongoing activity recorded and documented per client is almost a deal breaker, for our industry anyway (commercial cleaning).

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Pros

The desktop version is very user friendly, really like date and time stamps on messages and tasks to see exactly when a submission was made. TONS of options for creating all sorts of content, seems limitless really.

Cons

I wish the app would show different views for scheduling so you may look at a full week or month at a time like other Calendar platforms. Would be nice as well if a payroll schedule could be set in the platform and then it would give the times for each staff during those periods (or maybe it can but I do not know how to do so!)

Pros

We love the ability to keep our staff connected to each other and to be able to share important company and community updates in a place where all can see it- as we have work from home and in person staff.

Cons

We wish were able to make the plan a little more customizable to what we need. We have some features we don't use and some we would love to add but it isn't enough to justify the upgrade to the next level.

Pros

The variety it provides. We are able to use it as a full HR software, payroll assistance, and communication tool for providing site staff access to documents and forms all available on their mobile phones.

Cons

Sometimes archived staff appear on the time clock, but this is very rare and usually rectifies itself by the next day.

Pros

So far I’ve enjoyed the chat feature and able to use the mobile app for administrative and teaching as well as the kiosk mode for testing other users issues

Cons

The job scheduling and setup has been cumbersome with our unique business model and found a few technical issues with parent and sub jobs that I have diagnosed for CT and referee issues to Lior and then had them fixed from the developers group (ie never had anyone suggest that when importing jobs that the subjobs were not coming automatically checked with the parent job details to take the same attributes as the parent hence had to get design involved and update issues because of unacceptable behavior for those issues. Had to provide video of experience so they could understand the issue and help with testing, but ultimately it was as fixed, with one more template issue still under consideration of the developers team (jobs do not allow template import correctly with users and NO group can be attached to jobs but it combines the users and groups into one during import process and have to ultimately turn off each and every job (and sometimes the subjobs) while importing, and that prices can be lengthy, especially when importing hundred of jobs with 8 subjobs each.

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Pros

What I liked most about the Connect team app is how easy it is to use, I am not good with technology, but everything I needed was at my finger tips. Love the reports that it gives me, I'm easily able to see where everyone started there days from. Thank you connect team.

P.S. Customer support, super easy to get a hold of.

Cons

Honestly As long as I've had connect team I've had very little issues with them.

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Reasons for Choosing Connecteam

Reasons for Switching to Connecteam

Pros

Connecteam is always innovating and keeping their clients up to date. They offer great options to delivery information to our teams and keeping everyone on the same page.

Cons

Sometimes read messages will show as unread when loading. Certain knowledge base formats don't load properly or quickly.

Pros

The ease in which you are able to input all relevant information and send to the employees either individually or in a group has made the operational process so much easier.

Cons

There are occasions where tweaks are made without prior knowledge and some are not relevant to our business however this is a minor annoyance.

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Pros

For field canvass management PROS - this app does work great ONLY IF you have immediate supervision over your field team. You can communicate via messaging and do the basic punching in and out right from this app. You can print time sheets.

Cons

FIELD CANVASS MANAGEMENT CONS
-You can NOT GPS track your team, so if you DON'T have supervisors actually out walking with your canvassers you will not know where they are and you'd have to just trust people punching in and out and actually canvassing and doing what they're supposed to be doing.
- I didn't care for the time sheets feature on the desktop, you'd have to log out and refresh any time you select the period (dates) that you want to export, which was a huge pain for me.
-If you have commission ONLY canvassers, this app would be OK, and its very cost effective, you get a lot out of the free version.

Now, if you're like me and have hourly+commission team - you want eyes on them at all times. You can't pay someone hourly without knowing what they're doing - are they at the mall shopping? are they home? Are they working?

The lack of real-time tracking was the main reason I stopped using it. Wasn't a good fit for us, but it may be a good fit for someone else.

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Reasons for Switching to Connecteam