About Cin7 Omni
Cin7 Omni pricing
Cin7 Omni does not have a free version but does offer a free trial. Cin7 Omni paid version starts at US$325.00/month.
Alternatives to Cin7 Omni
Cin7 Omni Reviews
Feature rating
- Industry: Construction
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
CIN7 ERP for a technical sales business
Pros
Intuitive process flow.
Nice fit with existing processes.
B2B Platform.
Customer Service.
Cons
No ability to digitally pick items in a warehouse
Reasons for Switching to Cin7 Omni
CIN7 was a closer fit to our existing business processes. Higher customer retention figures. More affordableResponse from Cin7
Hello Vasili,
Thank you for your review. We are happy to know that you found value in our software system and our support team.
We will share your feedback with the product team as we are always looking for improvements.
Sincerely,
The Cin7 Team
- Industry: Wholesale
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Great software when it works - Shame about the slow and hard to access customer service
Good product in general - terrible customer service
Pros
As a complete inventory and order management system it is pretty good and easy to use and understand for anyone who has worked with ERP's before. I requires minimum set up if your business doesn't require any integrations. Easy to upload and download information.
Cons
If something "breaks" it takes forever for Customer Service to reply to your queries or issues, even critical ones. There's no-one to call, you can only create a case online and hope for the best. I've had issues or requests for integrations which have taken months to get a reply. If you are lucky enough to get someone in the chat service to chat to you, all they say is that you need to create a case online and wait for an answer. This problem has gotten worse in the past 12 months. If it continues, we might look into changing software for our business.
Reasons for Choosing Cin7 Omni
Previous system was outdated and didn't have support. Newer version needed to be set up and managed by consultants for the life of the product which would have costed a small fortune.Reasons for Switching to Cin7 Omni
Value for money, particularly in terms of functionality.- Industry: Logistics & Supply Chain
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Poor Service - Inflated Pricing - Over promise and under deliver
In summary, the product does work in a very clunky way, but CIN7 will gouge you from a price perspective, and their support is less than supportive.
Pros
It does work in a very clunky sort of way. The interface is very basic. In hindsight wrong decision to go with CIN7
Cons
1) Pricing. The double the price each year. Initially $x price and that was it. Next year they doubled, this year they doubled it again. They say they base it upon the revenue we put through the system. That was never part of the original agreement
2) Support . Unless you pay for premium support they will not take your phone call, to log a support call. It all has to be done via email. If you are lucky they might get back to you in 24hrs with and answer. more likely 48, or 72hrs.
3) Product Releases. The ywill make changes to the production system on the fly with out testing, and release to it customers with out telling them. When we log a call saying a particular function "isnt working" , their response "oops sorry about that we will get our developers to fix that."
4) CIN7 made a big song and dance about a release of a new QBO (Quickbooks online) module, only for it to be delay, delay and delayed again.
Response from Cin7
We are very sorry to hear your feedback and would love to work with you to address your concerns.
1) Pricing is definitely something that will vary from customer to customer due to the number of variables such as users, connections etc. We are happy to discuss your pricing over a phone call to clarify any questions you may have.
2) For any critical issues that you are facing, we are always here to help resolve over a phone call - irrelevant of your support level as we understand the business impact of critical issues on your business. However, it is an industry standard practice to charge an additional fee for phone support relating to non- critical issues. Also, we conducted an internal investigation of your support tickets and find that they have been within our agreed SLA. In saying that, we would love to hear from you if there are any we may have missed.
3) We always follow a rigorous process of testing and second testing items before making any release. However, given the nature of software, there will be instances where a release may have unintended consequences. However, we are always committed to resolving the issues ASAP and establish security measures to ensure this doesn't occur again and mitigate the risk going forward.
4) Again, as stated above, we may delay a release if we have found bugs in the testing process to ensure issues raised in point 3 (releases that have unintended consequences) does not occur.
We are always committed to providing a positive experience for our customers. As mentioned above, one of our senior staff members will be in touch with you to answer any of your additional questions/concerns to help
- Industry: Cosmetics
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Warehouse mangement system that has all the features
Generally, this is a very useful system and once you understand how to use it, it is very beneficial. Even with the glitches, I would still recommend it, this product has so many different features, and I believe that you can find a way to run every warehouse, no matter how unique your systems are. This is a system that has so many features and you can use them all or just those that suit your needs. Cin7's onboarding is extremely expensive, but necessary, because setting it up right with someone to guide you is a must.
Pros
The most useful features in Cin7 is the ease of integration with Xero and Woocommerce. It was easy to connect and Xero connected easily. Also the B2B store is Cin7 best feature and easiest application to use and manage and has given me so much time back as no longer have to manually invoice each client.
Cons
This product is on the pricey side and at times Cin7 can be a little glitchy, such as when completing an invoice it does not always transfer to the Xero Dashboard immediately, or the stock transfers on a sales invoice do not happen correctly and it comes up with an error, yet still completes the sales invoice and I then have to go in an manually alter each stock item. Also in the Woo-commerce platform the client names on orders do not always come through correctly, the system always messes these up.
- Industry: Wholesale
- Company size: 2–10 Employees
- Used Daily for 1-5 months
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Review Source
Great inventory management system
Pros
- The onboarding for the software was great. We had access to the Cin7 Academy which walked through most steps and our dedicated onboarding specialist [SENSITIVE CONTENT] helped us weekly with any other issues that required more knowledge. No pressure was given to speed up this process and onboarding was overall a very good experience.
- Cin7 has a lot of features that are helpful for a growing business such as contact logs and templates, linking orders to PO's and credit limits.
Cons
- The software is somewhat 'clunky', not as intuitive as other softwares. An update in the overall users interface could help.
- Onboarding is expensive but if you have a great onboarding specialist it is worth it.
- Can be laggy
- Some features could be more fleshed out, especially in the B2B but they are working on that.
