---
description: Review of AISERA Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png
title: AISERA | Reviews, Pricing & Demos - SoftwareAdvice NZ
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/4160/help-desk/software) > [AISERA](/software/106734/ai-service-desk)

# AISERA

Canonical: https://www.softwareadvice.co.nz/software/106734/ai-service-desk

> AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows for IT, sales, and customer service teams. It uses predictive technology and can plug into existing tools and systems to help employees quickly resolve issues and complete tasks. This solution can instantly resolve incoming requests and transfer conversations to the appropriate agent by integrating with ticketing systems, such as JIRA, ServiceNow, BMC, and others. 


By automating service desk workflows and resolutions, AI Service Desk is built to improve the employee experience and increase team productivity. It includes conversational AI capabilities such as intent matching, context switching, exception handling, plus other functionalities that allow for human-like conversations with customers. Additionally, AI Service Desk can serve answers from multiple knowledge sources, including imported third-party service catalogs.


Pricing information is provided on request by Aisera. Support is available online.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support | 4.0/5 | Based on overall reviews |
| Value for Money | 4.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: AISERA
- **Founded**: 2017

## Commercial Context

- **Starting Price**: US$1.00
- **Pricing model**: Per Feature (Free Trial)
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Asset Tracking
- Automated Routing
- Availability Management
- Change Management
- Chat/Messaging
- Chatbot
- Collaboration Tools
- Communication Management
- Configuration Management
- Contract/License Management
- Customisable Branding
- Data Visualisation
- Drag & Drop
- Email Management
- For Sales Teams/Organizations
- For eCommerce

## Integrations (36 total)

- 8x8 Contact Center
- Adobe Commerce
- Anaplan
- AppDynamics
- Automation Anywhere
- Box
- Cisco Duo
- Confluence
- Coupa
- Datadog
- Dropbox Business
- Dynatrace
- Five9
- Guru
- LogicMonitor

... and 21 more integrations

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)

## Related Categories

- [Help Desk Software](https://www.softwareadvice.co.nz/directory/4160/help-desk/software)
- [Artificial Intelligence (AI) Software](https://www.softwareadvice.co.nz/directory/4360/artificial-intelligence/software)
- [ITSM Tools](https://www.softwareadvice.co.nz/directory/4296/itsm/software)
- [Online Help Desk Software](https://www.softwareadvice.co.nz/directory/3529/online/software)
- [Computer Inventory Software](https://www.softwareadvice.co.nz/directory/3721/computer-inventory/software)

## Alternatives

1. [Zendesk Suite](https://www.softwareadvice.co.nz/software/26892/zendesk-talk) — 4.4/5 (4076 reviews)
2. [inconnect](https://www.softwareadvice.co.nz/software/171892/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
3. [Enterprise Bot](https://www.softwareadvice.co.nz/software/338815/chatbot2go) — 4.5/5 (10 reviews)
4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1758 reviews)
5. [Tidio](https://www.softwareadvice.co.nz/software/157633/tidio-chat) — 4.7/5 (590 reviews)

## Reviews

### "Aisera tech is on the cusp of its true potential, but dedication to customer success is stellar" — 4.0/5

> **Joel** | *20 February 2021* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Aisera is young and has a still-developing platform that somehow manages to deliver pretty amazing results from the jump.

What really makes working with Aisera enjoyable and boosts the performance of their product as it continues to mature is the effort and availability they dedicate to collaborative partnership. The Aisera team is intimately familiar with our use case, our objectives, our systems, and our team -- primary and secondary stakeholders, product managers, and development engineers on BOTH sides. The level of engagement we enjoy with Aisera allows us to not only leverage the platform to the extent of its capabilities, as well as be creative designing the user experience and 8x8-specific functionality, but also move fast on delivering while staying in close sync. They are great partners and great people, and even sometimes difficult conversations are had with ease, openness, and understanding.
> 
> **Cons**: Though developing rapidly, the platform still has a way to go to make it more "hands-free" -- more than a year in,  though we are deflecting at a strong rate, considerable manual administration and tuning are still required. Content management options are also more limited than we'd like, though we know improvements are coming soon, and we are able to see our feedback often rapidly be actioned in releases.
> 
> Overall,  it's been great partnering with our colleagues at Aisera in not only deploying and expanding our implementation of their solution, but helping influencing the product roadmap as well. The solution feels substantial and powerful, but relatively lightweight from an administrative perspective. While we have benefitted from working so closely with our Customer Success Manager and the Product team, we are still eagerly awaiting a formal customer support program to be established, which would increase the feeling of ease and security we have in maintaining our implementation, and the tracking of of trouble tickets to resolution.

-----

### "Quick Turn arount Time on Issue Resolution" — 5.0/5

> **Eva** | *9 July 2021* | Telecommunications | Recommendation rating: 5.0/10
> 
> **Pros**: A great web platform that is accessible from any device, \& we have been able to resolve customer queries quickly, even when working remotely.
> 
> **Cons**: When there are many client support request issues, and one is using a mobile phone, the platform is quite slow.
> 
> I love the fact, that I have the ability to choose my preferences, i.e I can opt to choose the Chat option instead of the Social media option

## Links

- [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/106734/ai-service-desk)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.softwareadvice.com/ticketing/ai-service-desk-profile/> |
| en-AU | <https://www.softwareadvice.com.au/software/106734/ai-service-desk> |
| en-GB | <https://www.softwareadvice.co.uk/software/106734/ai-service-desk> |
| en-IE | <https://www.softwareadvice.ie/software/106734/ai-service-desk> |
| en-NZ | <https://www.softwareadvice.co.nz/software/106734/ai-service-desk> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Software Advice helps businesses in New Zealand find the best software. Compare software options and learn more from our research and user reviews.","email":"info@softwareadvice.co.nz","url":"https://www.softwareadvice.co.nz/","logo":"https://dm-localsites-assets-prod.imgix.net/images/software_advice/logo-white-d2cfd05bdd863947d19a4d1b9567dde8.svg","@type":"Organization","@id":"https://www.softwareadvice.co.nz/#organization","parentOrganization":"Gartner, Inc.","sameAs":[]},{"name":"AISERA","description":"AI Service Desk uses conversational robotic process automation (RPA) to automate repetitive inquiries and workflows for IT, sales, and customer service teams. It uses predictive technology and can plug into existing tools and systems to help employees quickly resolve issues and complete tasks. This solution can instantly resolve incoming requests and transfer conversations to the appropriate agent by integrating with ticketing systems, such as JIRA, ServiceNow, BMC, and others. \n\n\nBy automating service desk workflows and resolutions, AI Service Desk is built to improve the employee experience and increase team productivity. It includes conversational AI capabilities such as intent matching, context switching, exception handling, plus other functionalities that allow for human-like conversations with customers. Additionally, AI Service Desk can serve answers from multiple knowledge sources, including imported third-party service catalogs.\n\n\nPricing information is provided on request by Aisera. Support is available online.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e04386ed-cbf4-4b63-a151-fe818c921585.png","url":"https://www.softwareadvice.co.nz/software/106734/ai-service-desk","@type":"SoftwareApplication","@id":"https://www.softwareadvice.co.nz/software/106734/ai-service-desk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.softwareadvice.co.nz/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":2,"ratingValue":4.5},"offers":{"price":"1","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/4160/help-desk/software","@type":"ListItem"},{"name":"AISERA","position":3,"item":"/software/106734/ai-service-desk","@type":"ListItem"}],"@id":"https://www.softwareadvice.co.nz/software/106734/ai-service-desk#breadcrumblist"}]}
</script>