About Dynamics 365

Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel & Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems.
Dynamics 365 Software - Microsoft Dynamics 365 business performance
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights
Dynamics 365 video
Dynamics 365 Software - Microsoft Dynamics 365 business performance - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 sales dashboard - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 desktop & mobile view - thumbnail
Dynamics 365 Software - Microsoft Dynamics 365 relationship insights - thumbnail

Dynamics 365 pricing

Dynamics 365 does not have a free version but does offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
Yes

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Dynamics 365 Reviews

Overall rating

4.4
Write a Review!

Feature rating

Value for Money
4.1
Functionality
4.3
Ease of Use
4.1
Customer Support
4.2
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All Dynamics 365 Reviews

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5,790 reviews
FARES
FARES
  • Industry: Food Production
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 17/08/2024

Good experience

it is a great app provided by Microsoft to run any business. Being a part of the Microsoft is a huge advantage that will help you to achieve your goals effectively and efficiently

Pros

It is a great apps that helped us a lot of to maximise our finacial visibility, it is also easy to use

Cons

some features are hard to tinker with and It needs some customization for our need and sometime it gives us errors

Alternatives Considered

Sage X3

Reasons for Choosing Dynamics 365

For personal uses for exemple bank reconciliation

Switched From

Newline WMS and Microsoft Excel

Reasons for Switching to Dynamics 365

More innovative and simple to use and more features
Alexis
  • Industry: Warehousing
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/02/2025

Dynamics 365 conversion

The whole process of converting from an in-house software to Dynamics 365 was so seamless. Maybe a few minor glitches but the Support team were able to easily get around whatever it was that caused the glitch. They were a great team.

Pros

Great ease of use, easy to learn and easy to convert from another software. So many ways to look information up.

Cons

I can't say there was anything I didn't like about D365

Alternatives Considered

Infor SunSystems and Sage Accounting

Reasons for Choosing Dynamics 365

Infor SunSystems was not going to support the product any longer.

Switched From

Infor SunSystems

Reasons for Switching to Dynamics 365

more cost effective and high recommendations
Verified Reviewer
  • Industry: Retail
  • Company size: Self Employed
  • Used Monthly for Free Trial
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
2

2.0
Reviewed on 7/10/2024

In my humble experience...

I avoid all Apple products, because they admit to creating tech-devices that are designed to force the consumer into routinely purchasing "upgrades"...What an Atrocious dismissal of their corporate responsibility to improve Mother Earth's Environment! Microsoft's continuous auto-updates practically force consumers into using THEIR products/apps - which are far less secure than the Linux/Firefox/Mozilla/Google team. The similarities b/w Apple and Microsoft are that these "updates" often force the consumer to purchase new devices - after their current device is too far "corrupted" to be worth the $$$ for repairs (because they inadvertently downloaded malware). Also, throughout my beginners-level experiences, I have found that Google readily offers updates/tips/step-by-step instructions on how to integrate Google Apps/programs to "play well" w/Microsoft...I have NOT found this information readily provided by Microsoft.

Pros

My review is for Microsoft products, in general - not specifically "Dynamic 365". I am not very tech-savvy, so when I first started developing my Business Plan, I utilized the Operating System already installed on my laptop, which was Microsoft. As I was/am working alone, I discovered that my lack of tech-knowledge/skills had caused my personal laptop to crash/inadvertently downloaded malware. After the 3rd time that a patient/helpful friend "rescued" my laptop, he informed me he would be installing Linux as my Ops. This was/will continue to be a learning process, but the fact Linux keeps my files/system secure has made a believer out of me. I now advocate for Linux/Firefox/Mozilla/Google - they work well together, and they are operated primarily as non-profits (except Google, obviously). More importantly, NONE of their "updates" have EVER caused my laptop to "crash" or download corrupted malware files.

Cons

In order to make developing my business website easier on myself, I recently purchased a second laptop w/Microsoft as the Ops. However, I soon realized that Microsoft's "auto-updates" were continuously converting/moving my Google files onto Edge/Onedrive/Microsoft apps. I wasted hours of time "undoing" their "updates", and finally I took the device to my locally-owned computer repair shop. After explaining my frustrations, they immediately understood what I was referring to, and installed "Microsoft Stop" on my device - so far, so good...

Regan
  • Industry: Information Technology & Services
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 22/10/2024

The Ever Improving Dynamics

I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be.

Pros

Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients.

Cons

The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts.

Alternatives Considered

Zoho CRM and Salesforce.org Nonprofit Cloud

Reasons for Switching to Dynamics 365

Low cost for not for profits and the integration with other Microsoft products already used
Milica
  • Industry: Construction
  • Company size: 1,001–5,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4.0
Reviewed on 13/01/2025

User Friendly

Positive experience, very user friendly and easy to access data. Since this is a Microsoft product, it's easy to dump data into excel manipulate data to create your own reports.

Pros

Very easy to customize for a businesses needs.

Cons

The version we were using was a bit archaic and did not allow the employee to view their employee details in the system.

Verified Reviewer
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
4
Ease of Use
3
Customer Support
3

5.0
Reviewed on 19/12/2024

Lots of features

We using an as400 solution and we deploy Dynamics a great steps

Pros

- Lot of modules Finances, CRM, ERP' Operation, etc
- cloud solution
- Microsoft environnement
- AI features
- Robust solutions

Cons

Complex for new users
- really expensive
- Have to use Microsoft partner
- Complexity for customizing
- Limitation for offline access

Mary
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
0

5.0
Reviewed on 11/12/2024

Great Product...

Pros

What I like most about Dynamics 365 is its seamless integration of ERP and CRM features, allowing for better coordination across business processes. The platform’s user-friendly design, scalability, and ability to provide real-time data insights are highly valuable. Additionally, its integration with tools like Office 365 and Power BI makes it a powerful solution for improving productivity and collaboration.

Cons

The occasional complexity in setup and customization can be a slight drawback.

Verified Reviewer
  • Industry: Accounting
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 17/12/2024

D365 - functional and user-friendly

Great tool, functional and user-friendly.

Pros

3 things: user interface (clear and intuitive), functionality (search, workflows etc.) and import/export capabilities.

Cons

Sometimes it just freezes and you might need to start your task anew.

Karl
  • Industry: Financial Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 17/01/2025

More robust and feature-rich than competition

Overall we had a fairly easy journey to implement it and so far it has met all of our expectations.

Pros

Of all the CRM products out there that are SaaS delivered, we found Dynamics to be the most robust and feature-rich. We tested it against similar competitors such as Salesforce, and Dynamics simply did better on many fronts. Not to mention Dynamics is reasonably priced compared to competition. The best part of MS Dynamics was its native integration with many other MS products such as DB Warehouse, Copilot, Azure products, etc.

Cons

There wasn't much downside to it. Perhaps its UI can be more intuitive in certain areas.

Denis
  • Industry: Environmental Services
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
3
Customer Support
5

5.0
Reviewed on 17/01/2025

Microsoft Dynamics 365

Extremely happy with how smart is this software. A great tool to have in your Finance department!

Pros

Quiet simple to use once you get proper training. It maximizes our financial visibility and profitability dramatically.

Cons

Not super easy to first handle but once you get good training with this software you're on for great results!

Daniel
  • Industry: Medical Devices
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
4

5.0
Reviewed on 31/01/2024

Transform your Business Operations using Dynamics 365

Our overall experience is that dynamics is a powerful platform with great integration into our stack.

Pros

the Standout feature of Dynamics 365 is its seamless integration of comprehensive CRM and ERP capabilities, providing businesses with a unified platform for efficient data management, streamlined processes, and enhanced customer engagement.

Cons

its initial complexity and potential learning curve, which some of our users find challenging. We are still learning the extensive feature set and it will take some time for users to fully grasp all the tools we have available now.

Alternatives Considered

SAP Concur

Reasons for Switching to Dynamics 365

Its scalability, extensive customization options, and seamless integration with other Microsoft products offering a comprehensive solution that aligns well with diverse needs. The strong support of MS, regular updates, and a robust ecosystem of third-party apps contribute to its appeal for our organization.
Intiaj
  • Industry: Education Management
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 7/07/2024

I Suggested Dynamics 365 Everyone

My overall experience with Dynamics 365 has been positive. The platform's robust features, seamless integration with other Microsoft tools, and powerful analytics capabilities enhance productivity and decision-making. However, the complex licensing structure and occasional customization challenges can be a drawback for some businesses.

Pros

What I liked most about Dynamics 365 is its seamless integration with other Microsoft products, robust customization options, and powerful analytics tools, which together enhance productivity, streamline operations, and provide valuable insights for informed decision-making.

Cons

The least appealing aspect of Dynamics 365 is its complex licensing structure, which can be confusing and expensive, making it challenging for businesses to choose the right plan and manage costs effectively

Wasi
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 1-5 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

5.0
Reviewed on 19/02/2024

Dynamic 365

Dynamics 365's CRM capabilities enable users to better understand and engage with their customers, leading to improved customer satisfaction and loyalty.

Pros

Dynamics 365 is built on Microsoft's trusted and secure Azure cloud platform, providing robust security features and compliance certifications to protect sensitive business data and ensure regulatory compliance.

Cons

Storing sensitive business data in the cloud may raise concerns about data security and privacy. Organizations need to ensure that appropriate measures are in place to protect their data and comply with relevant regulations and standards.

LUSAVA
  • Industry: E-Learning
  • Company size: 501–1,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 10/04/2024

Unlocking Efficiency: A Dynamic Dive into Microsoft 365

Personally, Dynamics 365 was my game changer. Its versatility and comprehensive suite of tools for managing various aspects of business operations is great. The customizable nature of Dynamics 365 has allowed us tailor the platform to our specific business needs.
The cloud based architecture is the real deal as I can access documents from anywhere as long as I'm connected to internet.

Pros

1.The seamless collaboration which enables real-time collaboration on documents, spread sheets and presentation.
2. Cloud based flexibility helping me access my files from anywhere with an internet connection.
3.Flexible subscription plans

Cons

1. Users may require a great deal of training to fully utilize all features and functionalities of Microsoft 365.

Juniper
  • Industry: E-Learning
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/11/2024

My business transformer guide.

The impact of Dynamics 365 on my business has been the elimination of data silos, automation of critical processes, and the ability for me to make decisions based on real-time data. It promotes collaboration, enhanced customer relationship management and cascaded the entire organization towards growth.

Pros

Dynamics 365 has helped to get the most out of business in one place. I love the fact that it ties together CRM, ERP and other functions in one integrated solution so I have a 360-degree view of my business. This provides valuable AI-powered insights and automation capabilities for process optimization and decision-making.

Cons

The scale and scope of Dynamics 365 can be overwhelming at first when navigating and configuring. Taking advantage of this platform and customizing right way might need dedicated resources and skills.

Verified Reviewer
  • Industry: Market Research
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 21/03/2024

Empowering Efficiency and Growth

Dynamics 365 offers a comprehensive suite of tools that streamline business operations. Its seamless integration of CRM and ERP functionalities provides unparalleled efficiency. From sales and marketing to finance and customer service, Dynamics 365 centralizes data and empowers collaboration. With its user-friendly interface and customizable features, it's a game-changer for businesses aiming for growth and success.

Pros

What I appreciate most about Dynamics 365 is its versatility and integration capabilities. It seamlessly combines CRM and ERP functionalities, allowing businesses to streamline processes across departments. The customizable features and user-friendly interface make it adaptable to various business needs, empowering organizations to optimize operations and drive growth effectively.

Cons

One aspect that could be improved in Dynamics 365 is the complexity of customization for users without technical expertise. While it offers extensive customization options, navigating these features can be challenging for beginners. Simplifying the customization process or providing more user-friendly guides could enhance the platform's accessibility and usability.

Deep
  • Industry: Market Research
  • Company size: Self Employed
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/05/2024

I Recommended Dynamics 365 to everyone

Everyone involved was impressed by the organization of the training and effectiveness of it. They offered us the ability to call anytime if we have any issues.

Pros

I appreciate Dynamics 365's seamless integration across various business functions like sales, marketing, customer service, and finance. Its cloud-based nature ensures accessibility from anywhere, fostering collaboration and efficiency. The customizable dashboards and robust reporting tools provide valuable insights, facilitating data-driven decision-making for improved performance and growth.

Cons

While Dynamics 365 offers extensive features, its complexity can be overwhelming for new users. The initial learning curve for customization and configuration might require significant time and resources. Additionally, some users may find the licensing costs and add-on expenses to be on the higher side, impacting budget considerations for smaller businesses.

never
  • Industry: Accounting
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/11/2024

Dynamics 365

l have used Dynamics for the past 2 years and it's been good for both planning and decision making

Pros

Dynamics 356 pros are
its a tool that carters for business
Marketing
Accounting

Cons

in Accounting the costing part is less focused

Verified Reviewer
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
4
Ease of Use
3
Customer Support
4

4.0
Reviewed on 1/07/2024

Streamlining Business Operations with Dynamics 365

Pros

1.Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration within organizations.
2.The cloud-based integration of Dynamics 365 allows for easy access from anywhere, promoting remote work flexibility.
3.The user-friendly interface and robust analytics capabilities enhance its reachability for the Professionals and organizations for the streamline operations and improve efficiency.

Cons

1.The complexity of implementation and customization, which can be challenging for organizations without ample IT support or expertise.
2.The cost of licensing and additional modules can be a concern for smaller businesses organizations.

Naiem
  • Industry: Design
  • Company size: 2–10 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 26/05/2024

Effortless Billing and Invoicing with Dynamics 365: Streamlining Business Finances

Pros

Using Dynamics 365 is a complete transformation for our billing and invoicing operations. For a small entrepreneur, following finances is paramount and this software has simplified everything. Its packages are designed in a way that customers can alter some details like the logotype quite easily without losing their personal touch thus ensuring uniformity with all other business requirements thereby maintaining uniformity throughout the organization including logos on documents such as letterheads Generating invoices electronically or manually, tracking what has been paid against what has come in before calling someone out on debt matters like when or where those funds have gone into without leaving physical evidence on paper has never been easier since this system handles everything on its own. For instance, it has been very crucial because we used to spend too much time going through many papers’ records trying to find out who owes us what; but now things just happen at a click of.

Cons

A business owner using Dynamics 365 for invoicing and billing has both been helped and prevented to some extent by its functionality. Beginning to understand all the finer points of this software is tough - it gets difficult soon after one starts using it. The financial tools bundled alongside Dynamics 365 play a key role in management when we don’t really know what we’re doing yet it’s still one tough nut to crack. To mention a few; it takes a lot of precious time in setting up the software.

Cátia
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/10/2024

Comprehensive and Powerful

Overall, Dynamics 365 provides a powerful, integrated platform for managing business operations and customer relationships. Its deep integration with other Microsoft products enhances productivity, while its customizable features and AI-driven analytics deliver valuable insights for informed decision-making. Once fully implemented, Dynamics 365 proves to be a versatile tool, streamlining workflows, improving collaboration, and offering scalability for growing businesses.

Pros

All-in-one business solution that integrates CRM and ERP capabilities seamlessly. Excellent scalability, allowing businesses to tailor features to their needs. Its cloud-based system ensures easy access and collaboration across departments.

Cons

The platform can be complex and have a steep learning curve, especially for smaller businesses or teams with limited technical expertise. Customization, while powerful, can be time-consuming and costly if done extensively.

mohameed
  • Industry: Leisure, Travel & Tourism
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/12/2023

It is considered the most important program for work dynamics, communication, and linking...

I have succeeded in establishing a large communication base and comprehensive marketing for multiple products and different accounts, which has helped publish a large number of posts for us in various fields.

Pros

Ease and ease of connecting communication programs, Internet data, and browsing

Cons

Work on saving expired records and re-linking them to new accounts, although this is not required most of the time

Dixit
Dixit
  • Industry: Information Technology & Services
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 15/09/2024

Dynamics 365 : Best Tool For Sales & Finance

Dynamics 365 has been a valuable asset for our business. It's helped us streamline our operations, and the customer support team is knowledgeable and responsive.

Pros

Very useful application to pie chart data and information import via excel and access database.

Cons

Application freezing issue need to add new entry every time if application freezed. Need to improve functionality with new features.

Gamze
Gamze
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 23/05/2024

Great for Large Account's Finances

Overall, it's a little complex but very beneficial tool for our business.

Pros

This tool is great to handle the large account's financial records.

Cons

I do not like the design, it's really old for modern work place times.

Peter
  • Industry: Education Management
  • Company size: 51–200 Employees
  • Used Weekly for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
3
Customer Support
4

4.0
Reviewed on 8/11/2024

Dynamics First Baby Steps

Slow learning curve at the start but once you grasp the basics then everything else is a bonus

Pros

Multiple different departmental CRM capabilities which is a leading CRM brand across the industry

Cons

Can be very complex to configure especially if it involves power automate flows

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