About Dynamics 365
Dynamics 365 pricing
Dynamics 365 does not have a free version but does offer a free trial.
Alternatives to Dynamics 365
Dynamics 365 Reviews
Feature rating
All Dynamics 365 Reviews
- Industry: Media Production
- Company size: 11–50 Employees
- Used Monthly for Free Trial
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Review Source
My journey to Dynamics 365
I have great experience with dynamic 365 and I would say it is good for all small scale business wo need good customer relationship management.
Pros
Dynamics 365 help me connect with my customer and maintain a healthy relationship with them . Many customers come across form the Dynamics 365 in my small business.
Cons
It provides the least area of connection, as a user I would like to say although it is good but needs some corrections like exploring more with customers.
- Industry: Environmental Services
- Company size: 10,000+ Employees
- Used Daily for 2+ years
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Review Source
Comprehensive and Scalable Solution for Business Operations
My experience with Dynamics 365 has been positive overall. It offers a comprehensive set of tools that effectively streamline business processes and improve visibility across departments. While there’s an initial investment in training and setup, the long-term benefits of increased productivity and interdepartmental collaboration make it a valuable asset for mid-sized to large organizations.
Pros
What I liked most about Dynamics 365 is its seamless integration with other Microsoft tools, especially Office 365 and Azure, which makes data sharing and automation across departments straightforward. Dynamics 365 also provides a wide range of modules that cover almost every aspect of business operations—from CRM and sales to supply chain and finance—allowing teams to work within a single platform. Its flexibility and customization options make it adaptable to various industries and specific business needs.
Cons
One challenge with Dynamics 365 is its steep learning curve. Some users may find the interface complex, especially when first setting up custom modules or workflows. Additionally, the licensing model can be costly, particularly for smaller businesses, as costs can accumulate quickly with additional features or modules.
Alternatives Considered
Salesforce Sales CloudReasons for Switching to Dynamics 365
O365 suite integration in the cloud, sharepoint and power automate/apps.- Industry: Retail
- Company size: Self Employed
- Used Monthly for Free Trial
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Review Source
In my humble experience...
I avoid all Apple products, because they admit to creating tech-devices that are designed to force the consumer into routinely purchasing "upgrades"...What an Atrocious dismissal of their corporate responsibility to improve Mother Earth's Environment! Microsoft's continuous auto-updates practically force consumers into using THEIR products/apps - which are far less secure than the Linux/Firefox/Mozilla/Google team. The similarities b/w Apple and Microsoft are that these "updates" often force the consumer to purchase new devices - after their current device is too far "corrupted" to be worth the $$$ for repairs (because they inadvertently downloaded malware). Also, throughout my beginners-level experiences, I have found that Google readily offers updates/tips/step-by-step instructions on how to integrate Google Apps/programs to "play well" w/Microsoft...I have NOT found this information readily provided by Microsoft.
Pros
My review is for Microsoft products, in general - not specifically "Dynamic 365". I am not very tech-savvy, so when I first started developing my Business Plan, I utilized the Operating System already installed on my laptop, which was Microsoft. As I was/am working alone, I discovered that my lack of tech-knowledge/skills had caused my personal laptop to crash/inadvertently downloaded malware. After the 3rd time that a patient/helpful friend "rescued" my laptop, he informed me he would be installing Linux as my Ops. This was/will continue to be a learning process, but the fact Linux keeps my files/system secure has made a believer out of me. I now advocate for Linux/Firefox/Mozilla/Google - they work well together, and they are operated primarily as non-profits (except Google, obviously). More importantly, NONE of their "updates" have EVER caused my laptop to "crash" or download corrupted malware files.
Cons
In order to make developing my business website easier on myself, I recently purchased a second laptop w/Microsoft as the Ops. However, I soon realized that Microsoft's "auto-updates" were continuously converting/moving my Google files onto Edge/Onedrive/Microsoft apps. I wasted hours of time "undoing" their "updates", and finally I took the device to my locally-owned computer repair shop. After explaining my frustrations, they immediately understood what I was referring to, and installed "Microsoft Stop" on my device - so far, so good...
- Industry: Information Technology & Services
- Company size: Self Employed
- Used Daily for 2+ years
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Review Source
The Ever Improving Dynamics
I have found through the years my experience to be very positive. If I have ever had any issues the Microsoft customer support have always been quick and mostly good. The improvements to the settings and configuration have been really good, and the whole cloud system is so much quicker than it used to be.
Pros
Dynamics 365 has improved so much over the past 6 years I have been using it for NFP clients. The integrations with other products is getting better and the natural integrations with Microsoft products is fantastic. The whole Power Platform is really good now and Microsoft are constanting making things better and easier to use and configure. I love the low/no code as I am not a programmer but I have studied and learnt enough to be good at configuring Dynamics for my clients.
Cons
The licensing and the fact they stopped the not for profit grants for 5 free licenses. It is still reasonably priced, but for a NFP every cent counts.
Reasons for Switching to Dynamics 365
Low cost for not for profits and the integration with other Microsoft products already used- Industry: Computer Software
- Company size: 51–200 Employees
- Used Daily for 2+ years
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Review Source
Dynamics-a powerful database for contact and opportunity management
I have been using it daily since 2016 for sales prospecting, contact management, follow up management, opportunity tracking, account management. It also is the database of record for our prospect contact and email database, and also our client database. We have also customized Dynamics to track our clients annual software maintenance renewals.
Pros
Some improvements made in 2023 have made Dynamics much better than it was before for setting up screen views, arranging and filtering columns, and improved search options.
Cons
1) The cost of marketing is very high compared to other email marketing services
reporting can be complex, for example including fields from the associated account file is difficult or impossible when modifying the contact record search.
- Industry: Pharmaceuticals
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Microsoft power for a global solution
Good after learning the usage and make sure anyone is aware of consequences of any modifications
Pros
The globalness of the solution backed by Microsoft with many updates
Cons
The solution is light and not customizable enough
- Industry: Internet
- Company size: 51–200 Employees
- Used Daily for 6-12 months
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Review Source
Dynamics 365 is a great software designed to your businesses unify its processes
Its great it gives us comlete the picture of whats happeing in the business and helps us to analyze data and make meaningful improvments
Pros
Built-In Analytics helps us to make more informed and data driven decisions
Cons
Its a little more expensive and compicated than other but still has lots of benefits over other software
- Industry: Logistics & Supply Chain
- Company size: 501–1,000 Employees
- Used Weekly for 6-12 months
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Review Source
Dynamic Really 365
Overall one stop solution for crm to maintain record
Pros
Easy implementation and calculation on any crm
Cons
slow memory capturing as software updates
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1-5 months
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Review Source
dynamix 365 and and its integrations
overall experience has been positive because it offers powerful features and excellent integration with Microsoft products,
Pros
its intergration with microsoft products. Office 365 and power BI all products are avialable.
Cons
it can be complex to navigate for new users.
- Industry: Hospitality
- Company size: Self Employed
- Used Monthly for 1-5 months
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Review Source
Best tool in the game
Very easy to use and chalked full of helpful information
Pros
I enjoy the man service that came with the subscription
Cons
I didn’t have any complaints the subscription is great
- Industry: Automotive
- Company size: 501–1,000 Employees
- Used Daily for 6-12 months
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Review Source
D365 - a viable Legacy ERP replacement
Once we got past the cutover pains (about 6 months) it has gotten easier to live with. I can also see why at an executive level, they made the decision to go with this solution. When compared to products like SAP and Oracle I think you will be far happier with your investment in D365 (buy with confidence).
Pros
Flexibility - It does take some custom coding, but it is a based product that you can tailor to meet all of your ERP related needs
Cons
The server based technology has bandwidth issues constantly (make sure you scale your system properly).
Expect your IT staff to grow significantly if you are coming from an AS400 based environment.
Requires isolation of support work (in an AS400 environment you can have generalist who do everything -- that will change drastically in this environment.
- Industry: Health, Wellness & Fitness
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Leading SME ERP S/W in the marketplace
Reluctant to upgrade as the costs are almost as much as a new implementation, however, as new functionalities are introduced, the reduction of 3P add-ons or bridges are becoming a +.
Pros
Integration of functions into Windows & Office are a +...many API's are now capable of integrating w/ online platforms from freight, logistics, & expenses to Shopify, Magento, & AMZN.
Cons
Cost of maintenance is high for smaller businesses seeking upgrades from QB or Sage. Support from MS is minimal & requires VAR to ensure proper uptime.
Reasons for Switching to Dynamics 365
Legacy product that would be less challenging to upgrade.- Industry: Logistics & Supply Chain
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
About Dynamics 365
I have been using it for more than two years, it is pleasant and comfortable to use without being tied to a specific area
Pros
You can manage processes quickly thanks to quick and easy access.
Cons
The interface needs to be developed to be more usable.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Microsoft Dynamics 365: A Comprehensive Review
Cost is incredibly good, Azure integration, and a vibrant community of support. Microsoft is heading in a direction I want to go. We made the switch to this software because it had broader options in terms of:
- Strong consulting partnership
- Strong services expertise
- Overall cost
- Financial/organizational viability
- Product roadmap and future vision
- Product functionality and performance
- Breadth of services
- Strong customer focus
- Strong user community
After utilizing this software, I know it is the best fit for us, and we will not switch to anything different.
Pros
The future of this product is incredibly bright, and the cost of entry is so low that there is no reason not to give it a shot if you think it can help you. The Microsoft account management team will work with you to find the right fit for your needs and set you up for success.
I have used this software for over 7 years and have seen it grow and improve at a remarkable rate. With the introduction of Flow/Power Automate and Canvas Apps, the abilities of this business application stack are unmatched. You are truly only limited by your own imagination. Microsoft provides great account management resources that will help keep you on the cutting edge.
From a price perspective, Dynamics is very competitive. What you get out of the box cannot be touched by any competitor, namely Salesforce. You will spend a fortune to get the same utility from a Salesforce implementation. Salesforce and other competitors also do not have anything like Azure. Having all of your business applications under such an umbrella is incredibly powerful.
Using Dynamics 365 has completely transformed our billing and invoicing operations. For a small entrepreneur, managing finances is paramount, and this software has simplified everything. Its packages are designed in a way that allows customers to easily customize details like the logo without losing their personal touch, ensuring uniformity throughout the organization, including on documents such as letterheads.
Generating invoices electronically or manually, and tracking what has been paid against what is owed, has never been easier since this system handles everything. For instance, it has been crucial because we used to spend too much time going through many paper records trying to find out who owes what. Now, everything happens with just a click.
Microsoft Dynamics 365 is an extraordinary tool to use. I recommend it to all prospective users. It has great and brilliant features, is efficient, and its capabilities are impressive. This software has given us numerous new capabilities, such as:
- Upgrading dynamic processes
- Improving business process results
- Driving innovation
- Enhancing business process agility
- Improving customer relations/service
- Driving revenue growth
- Cost management
- Improving supplier or partner relationships
- Creating internal/operational efficiencies
- Reducing time to market
Microsoft Dynamics 365 is an incredible tool for scheduling and creating effective workflows. It allows us to manage our staff professionally. The reliability of Microsoft Dynamics 365 is something I greatly appreciate. It has been easy to use and customize.
Cons
I have had less than ideal interactions with support. Mostly they are positive, but often they do not know enough about the product and ask for information I already provided in detail upon initial case submission. That being said, this product is innovating and improving so much that it is unrealistic to expect all support staff to be 100% on top of their game. They should be, but realistically, you will encounter intermediaries before reaching someone who can actually help. This isn't really a Dynamics issue, but you will need to rely on support if you go with an online installation.
Understanding all the finer points of this software is tough—it gets difficult soon after you start using it. The financial tools bundled with Dynamics 365 are crucial for management, even if we don’t fully understand them yet. However, it’s still a tough nut to crack, and setting up the software takes a lot of precious time.
Despite this, I am impressed by Microsoft Dynamics 365. It is a brilliant program with impressive reliability. It makes field management of our staff smooth and effective, and managing customer relationships is simple. Microsoft Dynamics 365 is a quality software to use, with quality features. We won't change a thing, and the promptness of the vendor's responses makes things even better.
- Industry: Education Management
- Company size: 51–200 Employees
- Used Daily for 1+ year
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Review Source
Amazing Dynamics 365
Dynamics 365 offers a valuable platform for educators to simulate real-world business scenarios and engage students in hands-on learning experiences. Its integration with the Microsoft suite, customization options, and focus on practical application make it a powerful tool for teaching various business concepts.
Pros
Dynamics 365 serves as an invaluable educational tool by providing students with hands-on experience, fostering collaboration, promoting critical thinking, and preparing them for the demands of the modern workplace.
Cons
Dynamics 365 can be overwhelming for students who are new to the platform or lack prior experience with enterprise software. Its extensive features and customization options may require additional time and effort for students to fully grasp and utilize effectively. Therefore, there might be a learning curve associated with getting comfortable with the platform.
- Industry: E-Learning
- Company size: 501–1,000 Employees
- Used Daily for 1+ year
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Review Source
Unlocking Efficiency: A Dynamic Dive into Microsoft 365
Personally, Dynamics 365 was my game changer. Its versatility and comprehensive suite of tools for managing various aspects of business operations is great. The customizable nature of Dynamics 365 has allowed us tailor the platform to our specific business needs.
The cloud based architecture is the real deal as I can access documents from anywhere as long as I'm connected to internet.
Pros
1.The seamless collaboration which enables real-time collaboration on documents, spread sheets and presentation.
2. Cloud based flexibility helping me access my files from anywhere with an internet connection.
3.Flexible subscription plans
Cons
1. Users may require a great deal of training to fully utilize all features and functionalities of Microsoft 365.
- Industry: Market Research
- Company size: Self Employed
- Used Weekly for 6-12 months
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Review Source
i suggested Dynamics 365 Everyone
I like this software because it is affordable and and adds a lot of value to my money which is why I love it.
Pros
Dynamics 365 offers comprehensive functionality, integrating CRM and ERP capabilities seamlessly. Its scalability allows businesses to start with what they need and expand as they grow. The platform's flexibility and customization options enable tailored solutions, while its integration with Microsoft tools enhances productivity and data management.
Cons
One potential downside of Dynamics 365 is its complexity, which can require significant training and expertise to fully utilize. Additionally, the cost of implementation and maintenance can be high for small businesses. Some users may also find the user interface less intuitive compared to other CRM systems.
- Industry: Computer Software
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Dynamics 365 stands as a solid choice for all individuals.
Dynamics 365 is a game-changer! It centralizes everything under one roof, streamlining tasks and boosting collaboration. Data, tasks, communication - it's all there, making my workday smoother.
Pros
Dynamics 365 excels in its seamless integration of various business processes, offering unparalleled versatility and efficiency. Its user-friendly interface and comprehensive features empower organizations to streamline operations effortlessly. With robust analytics and customization options, it adapts to diverse business needs, enhancing productivity and driving growth. Dynamics 365 truly revolutionizes how businesses operate, making it a top choice for modern enterprises seeking success.
Cons
Dynamics 365 offers a powerful all-in-one solution, its complexity can be a hurdle. New users might find the feature-rich interface overwhelming, requiring significant training to unlock its full potential. This learning curve could slow down initial adoption and impact productivity.
- Industry: Information Technology & Services
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Streamlining Business Operations with Dynamics 365
Pros
1.Dynamics 365 include its seamless integration with other Microsoft products, such as Office 365, PowerApps, Power BI, which enhances overall productivity and collaboration within organizations.
2.The cloud-based integration of Dynamics 365 allows for easy access from anywhere, promoting remote work flexibility.
3.The user-friendly interface and robust analytics capabilities enhance its reachability for the Professionals and organizations for the streamline operations and improve efficiency.
Cons
1.The complexity of implementation and customization, which can be challenging for organizations without ample IT support or expertise.
2.The cost of licensing and additional modules can be a concern for smaller businesses organizations.
- Industry: Market Research
- Company size: Self Employed
- Used Daily for Free Trial
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Review Source
Navigating Business Success: My Journey with Microsoft Dynamics 365
Mature, End-to-End Solution, Accessible insights, Enhanced customer service experience, Reduced sales cycle and Increased productivity.
Pros
As someone interested in digital marketing and productivity, you’ll appreciate how Dynamics 365 can enhance business processes and customer engagement.
Cons
It's a powerful platform, no tool is perfect, and understanding its limitations is essential.
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Dynamics 365 needs a lot of updates!
Overall experience has been poor. Everytime they update the software it seems they do not consult their customers and the changes are major and you have to learn how to use entire sections again with no warning, and they don't make changes that help the customer. Bank recs used to take me 2-3 hours and after the last update it now takes me 8-12 hours. Not Good.
Pros
I don't like much about Dynamics 365. None that I can think of.
Cons
Very antiquated bank reconciliations and reporting. It is also very difficult to make corrections, not user-friendly at all. Every action takes at least 5 times longer with this software than with other software. This includes simply printing anything at all. When they make updates they don't ask the customers what improvements they would like that would help them.
- Industry: E-Learning
- Company size: Self Employed
- Used Daily for 6-12 months
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Review Source
Dynamics 365, the Best Cloud Suite for Business Owners.
My overall experience is just wonderful. I love the idea of having everything on one interface. I highly recommend Dynamics 365 to all business owners.
Pros
The integration applications that comes with the tool is just awesome.
Cons
Everything has been good so far, no complaints.
- Industry: Business Supplies & Equipment
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Dynamic for cleaning company
Very positive with constantly use and will definitely be a life time user
Pros
The ability to integrate it into multiple other programs as it allows us to use Microsoft to be able to communicate with multiple people
Cons
There's truly nothing negative about Dynamics 365 as Microsoft has put a lot of work into this
- Industry: Accounting
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Microsoft Dynamics 365 Review
My experience with this software was superb! I wouldn't recommend anything else. Each upgrade has come with new exciting features making it suit my needs in more professional and improved way.
Pros
It is an integration of various apps that uniquely meets my various needs. Each application addresses a specific problem and helps me achieve a certain goal depending on how I want my problem addressed. I manage most of my business schedules, planning of events, calendars, emailing and so much more with this tool.
Cons
Sometimes you need help especially if you using it for the first time. However, most queries I used to have are now available online plus there is always the "Help" button so that also has been helpful to me.
- Industry: Education Management
- Company size: 1,001–5,000 Employees
- Used Daily for 2+ years
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Review Source
Dynamics products in work environment
Overall I am very satisfied with the Dynamics 365 products, they make work life easier, no doubt they are used by many organisations.
Pros
It provides endless possibilities on working together with colleagues, from MS teams for interaction and chats, to SharePoint for repository purposes, and CRM for marketing and campaigns.
Cons
I would like it if MS teams had more options/functions in working together with colleagues more actively.