--- description: Review of Dynamics 365 Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Dynamics 365 | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Accounts Payable Software](/directory/1851/accounts-payable/software) > [Dynamics 365](/software/106335/microsoft-dynamics-crm) # Dynamics 365 Canonical: https://www.softwareadvice.co.nz/software/106335/microsoft-dynamics-crm Page: 1 / 233\ Next: [Next page](https://www.softwareadvice.co.nz/software/106335/microsoft-dynamics-crm?page=2) > Microsoft Dynamics 365 is a cloud-based CRM ecosystem for small, medium and enterprise organizations, with a focus on Sales, Field Service, Customer Service complete with strong integrations with Microsoft’s other Office 365 offerings like Teams, Outlook, Excel \& Word. The Microsoft Dynamics 365 ecosystem has offerings ranging from lead and opportunity management, marketing, field service, IOT, customer service, mixed reality and project service automation all allowing for a more frictionless engagement with your customers. Microsoft Dynamics CRM is available for software-as-a-service (SaaS) deployment as well as on-premises complete with a nice user interface for mobile and desktop as well as a technology stack that ensure database security. Dynamics 365 also offers strong API capabilities to help integrate to your other critical systems. > > Verdict: Rated **4.4/5** by 5805 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 5805 Reviews | | Ease of Use | 4.1/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.1/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Microsoft - **Location**: Redmond, US - **Founded**: 1975 ## Commercial Context - **Starting Price**: US$50.00 - **Pricing model**: Per User (Free Trial) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, Finnish, French, German, Hebrew, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Japan, Mexico, United Kingdom, United States ## Features - Accounts Payable - Accounts Receivable - Activity Dashboard - Activity Tracking - Asset Lifecycle Management - Bank Reconciliation - Billing & Invoicing - Budgeting/Forecasting - CRM - Calendar Management - Calendar/Reminder System - Campaign Management - Campaign Planning - Cash Management - Chat/Messaging - Collaboration Tools - Commission Management - Compliance Management - Consolidation/Roll-Up - Contact Database ## Integrations (26 total) - ADP Workforce Now - Adobe Acrobat Sign - Ameyo - AskNicely - Campaign Monitor by Marigold - Docusign - Five9 - Gainsight CS - InsideView - Lattice Engines - LinkedIn for Business - Microsoft 365 - Microsoft Azure - Microsoft Excel - Microsoft Outlook ... and 11 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Accounts Payable Software](https://www.softwareadvice.co.nz/directory/1851/accounts-payable/software) ## Related Categories - [Accounts Payable Software](https://www.softwareadvice.co.nz/directory/1851/accounts-payable/software) - [Gaming and Casino CRM Software](https://www.softwareadvice.co.nz/directory/340/gaming-casino-crm/software) - [Manufacturing CRM Software](https://www.softwareadvice.co.nz/directory/3825/manufacturing/software) - [Insurance CRM Software](https://www.softwareadvice.co.nz/directory/342/insurance-crm/software) - [Account Management Software](https://www.softwareadvice.co.nz/directory/3606/account-management/software) ## Alternatives 1. 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However, this still works well for our company > > Overall an excellent experience with Dynamics 365. We have not reason to look for another software for project management. ----- ### "CRM Solutions for Complete sales" — 5.0/5 > **Bill** | *2 February 2026* | Professional Training & Coaching | Recommendation rating: 5.0/10 > > **Pros**: Helps keep us aligned as a team on the go while working remote. Allows for customer data to be securely shared. > > **Cons**: Costs are rather high conpated to past services such as sakesforce and arlo. We switched mainly due to costs. > > Overall our team completely enjoyed the program. We would still be using it if the costs were cheaper. The data from quotes emails are stored so you can access information quickly and easy anywhere. ----- ### "Getting better but still not the best" — 5.0/5 > **Dabit** | *9 February 2026* | Education Management | Recommendation rating: 8.0/10 > > **Pros**: It has evolved much to leverage AI data and understanding of mechanism and analytics to optimize operation. > > **Cons**: It is getting better but is still behind in the world of AI reasoning, like other software, compared to ChatGPT. > > Even though it is not as powerful as other AI tools, I use this on a daily basis to refine my email writing and organization. ----- ### "Great experience using Dynamics 365\!" — 4.0/5 > **Verified Reviewer** | *19 December 2025* | Legal Services | Recommendation rating: 7.0/10 > > **Pros**: Microsoft dynamics allows us to keep all of our information and tracking of users, and products into one place. There is seamless integration across users. > > **Cons**: The integration across users is not super reliable. We experience a lot of lag and downtime between users. > > Great experience using Dynamics 365\! Overall, we are very happy using Dynamics 365 as there are a lot of different integrations for us. ----- ### "Strong Capabilities, but Reliability Needs Improvement" — 4.0/5 > **Verified Reviewer** | *9 February 2026* | Financial Services | Recommendation rating: 8.0/10 > > **Pros**: What I liked most about Dynamics 365 is how easy and natural it feels to use in day-to-day work. The campaign management features are very effective, especially for marketing events where it’s simple to track who subscribed, who attended, and understand the overall turnaround, giving teams clear visibility without extra effort. For salespeople, it removes a lot of the usual admin - meetings are quick to log, and the Microsoft 365 integration makes a real difference, allowing calls to be made directly from the platform while automatically capturing and recording meetings. It streamlines processes, saves time, and helps everyone stay organised without feeling overly complicated. > > **Cons**: it can sometimes feel unreliable due to frequent bugs, which can interrupt workflows and slow things down. The search function, in particular, doesn’t always work as expected, making it frustrating when you’re trying to quickly find contacts or information. Another limitation is the lack of functionality to clearly distinguish between a quick “hi/hello” phone call and a more meaningful business conversation - both tend to be logged in the same way, which can be misleading when reviewing client engagement. ----- Page: 1 / 233\ Next: [Next page](https://www.softwareadvice.co.nz/software/106335/microsoft-dynamics-crm?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/106335/microsoft-dynamics-crm) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data