About NCR Counterpoint

The NCR Counterpoint solution includes an e-mail marketing tool, integrated e-commerce, mobile alerting, built-in gift card and customer loyalty programs and hardware specifically designed for the retail environment. The NCR Counterpoint omnichannel solution is fully configurable and retailers can sell online using the integrated e-commerce solution. The integrated email marketing system allows retailers to use customer data to develop email marketing campaigns. Mobile alerts give retailers the ability to set alerts on important in-store activities and have those alerts delivered to them in SMS or email format. POS terminals used with NCR Counterpoint systems can be customized to either be a touchscreen or manual entry, depending on need. They also include intersystem messaging and employee tracking (clocking in/out) to provide appropriate communication within a retail operation. Users can track sales and pull daily reports, along with the ability to always take instant readings of drawer amounts.
NCR Counterpoint Software - NCR Counterpoint - POS

NCR Counterpoint pricing

NCR Counterpoint does not have a free version and does not offer a free trial.

Starting Price:
Not provided by vendor
Free Version:
No
Free trial:
No

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NCR Counterpoint Reviews

Feature rating

Value for Money
3.5
Functionality
3.6
Ease of Use
3.7
Customer Support
3.6
5 reviews of 88 View all reviews
John
  • Review Source
Value for Money
0
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 14/06/2011

We are a retail pet supply store on the island of Maui (Hawaii), in business for 38 years.
As our business grew and our database included 10,000 SKUs, the program we had been using became increasingly slow and problematic, actually causing many errors that tech support could not figure out. Our supplier (and tech support) were based in San Diego, a three hour time difference, another problem in itself. It became obvious that we need to research other companies and other POS systems.

We decided that the time had arrived to shop within our own state, and were fortunate to meet with Francis of Computant in Honolulu - different island, but same time zone- important for "across the sea" support.

Our first impression of the Counterpoint POS system was "VERY EXPENSIVE"! However, after spending time with Francis and his team and watching them demonstrate the features, we could see the incredible speed and flexibility, which were money-saving features to offset the initial cost. We were sold!

Francis, being the congenial, persuasive gentleman that he is, soon had us upgraded to all new equipment, including the Radiant Touchscreen registers. His installation team of three highly competent individuals flew to Maui on the day we went "live" for the installation and training. It turned out to be one of our busiest days of the year, which made it very hectic, and somewhat stressful, but his team was truly fantastic! We were up and running smoothly on day 1.

Our sales contract included a number of hours of tech support included, and we were taken care of immediately with any and every bump in the road. They continue to have superior customer support, at any time of the day.

Having been in business for 38 years, the complexities of inventory control only seem to increase, particularly when we are across the ocean from our suppliers (7- 20 days lead times). Customer buying trends change faster than ever as new products enter the market continuously, and customer relations became ever more important to cultivate. Counterpoint makes these much more manageable. Purchase orders and receiving are simplified. Our sales staff love the ease of touchscreen cash registers (originally intimidating).

The program seemed very complex, originally. After the initial learning curve one begins to better understand the "flow", and today I am amazed at the fact that we continuously find new ways to use the software to our advantage. We are able to modify the touchscreen buttons from the back office at any time, adding or deleting buttons as needed.

If time and information are money, this program is the way to go!

Deanna
  • Industry: Retail
  • Review Source
Value for Money
0
Features
5
Ease of Use
3.5
Customer Support
4.5

4.5
Reviewed on 24/03/2016

It has been a road

Pros

I purchased Counterpoint software in 2000. In 2006 I upgraded to SQL Counterpoint. I have a small Christmas store so keeping up with inventory is very important to me. I think it was in 2006 I open my web page with counterpoint called CPOline because the website and pos were interfaced so if I was out of stock in the store, I was out of stock on the web site. In August 2015 I started looking into the new website with counterpoint called NRO because it is mobile friendly were CPOline is not. Along with that I was looking at the new CC machine because of the chip cards. It was very costly to change CC machines with Counterpoint. So I started shopping around for a different POS system. I downloaded a demo, I was shown other demos online and you know what happened? I discovered that I had the best POS on the market. I already knew how to use it (didn't have to relearn a new POS system) and they are very expensive (mine was already paid for) I looked until February 2016. That is when the light went off and I started working on getting my new website up and going. And I went to Heartland Credit Card Company and have a machine out side of my POS so I can take the new chip credit cards. But I am using Secure Pay through Counterpoint for my website.

Cons

The thing that I like least about this is...it is hard for me to do updates myself. I like to be able to do all the things I need to do and this software is not real friendly that way. It is a big software and does lots of good things. Has tons of reports. I just found a new one the other days after working on it for 15 years. The other thing is you need to have a good partner that knows this software. I have had two real bad ones but I think I have finally found a good set of partners.

MARK
  • Industry: Wholesale
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
2

1
Reviewed on 9/05/2019

WRONG SYSTEM FOR OUR BUSINESS

NONE

Pros

THE POS FRONT END OF SYSTEM IS OK NOT MUCH

Cons

WE ARE A WHOLE SALE RETAIL GARDEN CENTER . THIS SYSTEM NOT DESIGNED TO MANAGE ACCOUNTS AT ALL ,YOU HAVE TO CLICK AROUND ALL OVER TO FIND DIFFERENT INFO THAT SHOULD BE ACCESSIBLE FROM SAME SCENE , DIFFICULT TO ADJUST INVENTORY, OR CHANGE COST , I'VE BEEN IN THIS BUSINESS FOR 30 YEARS AND USED VARIES OTHER POS/CMS SYSTEM THIS IS THE WORSE !!!! AND MOST EXSPENSIVE POS(PIECE OF SHIT ) I'VE EVER USED ,WHOEVER WROTE THIS PROGRAM KNOWS NOTHING ABOUT HOW A BUSINESS LIKES THIS WORKS OPERATES , IT'S FOR RESTAURANT,OR CLOTHINGS STORES (MAYBE) BUT NOT FOR OUR BUSINESS OR ANY OTHER LIKE IT. THE COMPANY THAT SOLD IT TO THE OWNWERS DID NO RESEARCH OR ASK ANY QUESTIONS ABOUT OUR NEEDS . THEY JUST STUCK A SQUARE PEG IN A ROUND HOLE AND ASKED 60K. I WOULDN'T RECCOMMEND IT

Greg
  • Review Source
Value for Money
0
Features
4
Ease of Use
5
Customer Support
4

4.5
Reviewed on 16/08/2011

We operate a marine wholesale distributorship, along with a retail operation. Our three sources of revenue are store traffic, phone orders and Internet orders.

Our previous software system, while specific to the marine industry and bundled with features we sorely miss, was unable to integrate e-commerce, point of sale, and shipping functionality. The time we spent dealing with each order on three different levels was time-consuming, and also allowed for the introduction of errors.

We are currently running version 8.3.9 of CounterPoint, but will be upgrading to 8.4 as soon as the season slows this fall. The implementation experience was choppy, to say the least, due to a reseller that wasn't up to speed on the software. This hiccup notwithstanding, we were able grasp the basics and run with it.

We have been using CounterPoint for just under two years now and the watershed moment was when we switched partners nine months into the project. Our reseller's knowledge of the system and ability to teach us its functionality have allowed us to move forward at a rapid pace. The program is easy to use, and a common logic follows through the system so even when playing with new features, the desired result is easy to achieve.

Our current partner could stand to be slightly more responsive, especially to issues I consider to be very basic requirements in a system of this size and power.

We are currently 95% integrated with UPS WorldShip. The only thing holding us back from 100% integration is CounterPoint's inability to receive tracking numbers back from WorldShip without cumbersome export and import of data, or utilizing a third-party program. We are currently investigating CPOnline with the hope of having full vertical integration by January 1, 2012.

So far, we have been able to streamline sales, shipping & purchasing with more good things to come!

Lars
  • Industry: Electrical/Electronic Manufacturing
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
0

4
Reviewed on 21/07/2015

NCR Counterpoint: An Invaluable Tool...A Work In Progress

Pros

The NCR Counterpoint is simple enough to understand and use on a daily basis at the workplace. It takes only a day to learn all the basics of functionality (from a general retail store perspective) and about a week to develop familiarity with the software. The interface is clean and easy to see & navigate. It is also simplistic in design and doesn't add too many unnecessary bells & whistles. It works most of the time and works great for my needs and the needs of the company. It seems at least manageable to service when encountering technical difficulties.

Cons

Sometimes can be a computer/memory resource hog. Would experience slow-downs, lag, stuttering, crashing and glitches...sometimes due to the company's network, but other times it seems the fault of the software. Still some recurring bugs to figure out. Still does not have a fail-safe feature to protect counterpoint tickets from being lost forever during a software crash.

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