--- description: Review of Acefone Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Acefone | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Telephony Software](/directory/1710/computer-telephony-integration/software) > [Acefone](/software/105288/acefone) # Acefone Canonical: https://www.softwareadvice.co.nz/software/105288/acefone Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/105288/acefone?page=2) > Acefone is a VoIP solution designed to help businesses in construction, retail, real estate, healthcare, finance, education and other sectors manage missed client calls, define ring strategies for different phone numbers and control caller IDs. Key features of the platform include call blocking, conferencing, screening, flipping, twinning and monitoring. Businesses can set up a toll-free number, add a virtual receptionist and include the music on hold (MOH) capability to engage customers through a personalized phone system. Acefone enables administrators to receive alerts regarding incoming calls and send voicemails to capture messages. Additionally, it allows managers to configure role-based permissions among team members and gain visibility across processes through call analytics. Acefone lets businesses integrate the system with several third-party applications such as Zoho CRM, Freshdesk, Google Contacts, Zendesk, Salesforce, Hubspot and Microsoft Dynamics 365. Pricing is based on monthly subscriptions and support is extended via phone, live chat, email and other online measures. Special offer: Get unlimited calling at just $12.99/user/month > > Verdict: Rated **4.6/5** by 135 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 135 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Acefone - **Founded**: 2019 ## Commercial Context - **Starting Price**: US$19.99 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Acefone is offered across two pricing plans, outlined below. A free trial is offered. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English - **Available Countries**: India, United Kingdom, United States ## Features - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Notifications - Archiving & Retention - Audio Calls - Audio/Video Conferencing - Auto-Dialer - Automated Attendant - Automatic Call Distribution - CRM - Call Center Integration - Call Centre Management - Call Conferencing - Call Disposition - Call List Management - Call Monitoring - Call Queues - Call Recording ## Integrations (11 total) - Bitrix24 - Dynamics 365 Customer Voice - Freshdesk - Google Workspace - HubSpot CRM - Kapture - LeadSquared - Microsoft Teams - Salesforce Desk - Zendesk Suite - Zoho CRM ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software) ## Related Categories - [Telephony Software](https://www.softwareadvice.co.nz/directory/1710/computer-telephony-integration/software) - [Call Recording Software](https://www.softwareadvice.co.nz/directory/1718/call-recording/software) - [VoIP Software](https://www.softwareadvice.co.nz/directory/4508/voip/software) - [Cloud Communication Platforms](https://www.softwareadvice.co.nz/directory/4386/cloud-communication/software) - [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (871 reviews) 2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (387 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (324 reviews) 4. [Readymode](https://www.softwareadvice.co.nz/software/171343/Readymode) — 4.6/5 (142 reviews) 5. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1781 reviews) ## Reviews ### "Great service" — 5.0/5 > **Verified Reviewer** | *25 June 2021* | Events Services | Recommendation rating: 8.0/10 > > **Pros**: Good Integration with HubSpot. It was pretty convenient. > > **Cons**: The extension for free Hubspot users was buggy sometimes. But it was for a short time while I tried the free version of Hubspot. When I got the normal paid version of HubSpot, Acefone worked very well. > > Great service\! any time I sent them an email with questions or contacted them via chat, they would call me back right away and answered my questions, and helped me when I needed to. I actually admire their customer service. Also, the integration with HubSpot was quick and easy, so overall I'm happy :) ----- ### "Awesome support" — 5.0/5 > **Ian** | *18 April 2024* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: How helpful the support was in setting up the system > > **Cons**: That the call quality wasn't so good but found out this was because we were using the wrong software > > Awesome\! Aman was so helpful and really understood the needs of our business. ----- ### "Buyer beware" — 1.0/5 > **Vernon** | *30 August 2024* | Education Management | Recommendation rating: 0.0/10 > > **Pros**: They were eager to set up my account, that is about it > > **Cons**: When I requested to close out my account , then all of these charges came up. Charging for numbers to be ported from, stating that the numbers were given by Acefone, when they were ported from another provider. I was told that only could register line to two devices and then told that was not the case.. So many intances of say one thing but experience differently. I regret ever choosing Acefone. Beware\! > > Billing was a nightmare. I thought I was set on autopay. I was not. I paid into my "credit" and got a charge from RealPBX. Which made me question. Tickets made for support and billing went through RealPBX as well. But my tickets were just ignored when I requested help for billing and support until I called and complained. ----- ### "cheap calling and quality services" — 5.0/5 > **israr** | *8 July 2022* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: perfect voip services both countris uk and usa > > **Cons**: so far no cons found in their system recommend their services > > i have been using them more than two years had no complain ----- ### "Very professional Team" — 5.0/5 > **Philburt** | *10 October 2023* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: Very Very Helpful and patient with the knowledge of the process. Specially Mo helped And the platform offers no hidden charges. > > **Cons**: Nothing right now about the platform. Happy service ----- Page: 1 / 7\ Next: [Next page](https://www.softwareadvice.co.nz/software/105288/acefone?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/105288/acefone) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data