About PayPal

PayPal is a digital payment platform that enables businesses and individuals to pay and accept payments through an online portal without revealing any financial details. The solution is suitable for businesses of all sizes. PayPal provides a one-touch login process, so there is no need to re-enter information. For individuals, users can shop as well as process transactions overseas by linking their card details through PayPal’s portal. For business owners, users can accept international payments from banks or digital wallets on through the portal. They can bill the clients, receive direct payments from suppliers or manufacturers and accept payments from more than 200 markets with a single account. PayPal charges a transaction fee, which is calculated based on businesses’ total sales volumes. The system is compatible with mobile devices.
PayPal Software - Payment screen
PayPal Software - Set up account
PayPal Software - Account options
PayPal Software - Payment screen - thumbnail
PayPal Software - Set up account - thumbnail
PayPal Software - Account options - thumbnail

PayPal pricing

PayPal has a free version and does not offer a free trial. PayPal paid version starts at US$0.49.

Starting Price:
US$0.49
Free Version:
Yes
Free trial:
No

Alternatives to PayPal

Venmo

4.7 (9191 Reviews)
Venmo is a digital payment and wallet gateway that allows customers to transfer money and make payments via their...

Clover

3.8 (525 Reviews)
Clover is a powerful all-in-one POS system designed to help small businesses streamline their operations. The system...

Squarespace

4.6 (3240 Reviews)
Squarespace helps users create websites and offers an e-commerce solution for small and midsize businesses for building...

2Checkout

4.2 (86 Reviews)
2Checkout is a digital commerce solution that has both Payment Service Provider (PSP) and Merchant of Record (MoR)/resel...

authorize.net

4.5 (193 Reviews)
Authorize.net helps makes it simple to accept electronic and credit card payments in person, online or over the phone....

PayPal Zettle

4.6 (2278 Reviews)
PayPal Here is a mobile application that allows retailers and merchants to process transactions. The application uses a...

Square Point of Sale

4.6 (2961 Reviews)
Square Point of Sale is a mobile POS system available for iOS and Android devices. Key capabilities of the Square POS...

QuickBooks Enterprise

4.5 (20687 Reviews)
QuickBooks Enterprise is an accounting solution designed for SMBs across different industry verticals such as constructi...

Wave

4.4 (1653 Reviews)
Online accounting software that provides features including invoicing, billing, payment tracking, payroll management,...

Stripe Billing

4.7 (154 Reviews)
Stripe Billing is a cloud-based solution that offers a varied set of unified APIs and tools that enable businesses to...

Amazon Pay

4.6 (108 Reviews)
Amazon Pay is a payment method that optimizes your checkout experience by letting customers use the information stored...

BILL Accounts Payable & Receivable

4.2 (527 Reviews)
BILL (NYSE: BILL) is a leader in financial automation software for small and midsize businesses (SMBs). We are...

Klarna

3.8 (68 Reviews)
Klarna is a payment processing platform, which helps businesses streamline customers' checkout experiences using...

Square Virtual Terminal

4.7 (35 Reviews)
Square Virtual Terminal is a payment processing solution that helps businesses streamline processes related to...

QuickBooks Online

4.3 (7828 Reviews)
QuickBooks Online is a small business accounting software and app that allows you to manage your business anywhere,...

PayPal Reviews

Overall rating

4.7
Write a Review!

Feature rating

Value for Money
4.5
Functionality
4.6
Ease of Use
4.6
Customer Support
4.3
Loading...

All PayPal Reviews

Filter by:
Sort by:
25,385 reviews
SALAMI
SALAMI
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Daily for 1+ year
  • Review Source
Value for Money
3
Features
3
Ease of Use
5
Customer Support
5

4.0
Reviewed on 1/12/2024

PayPal Review

My experience with PayPal has been positive; It's a simple and quick way to send and receive money online, and both the website and mobile app have an intuitive user interface.

Pros

Its security and usability for online payments, which allow customers to send and receive money without giving businesses all of their personal information.

Cons

PayPal block users and freeze and hold funds from accounts without warning, which irritates users.

sarad
sarad
  • Industry: Information Technology & Services
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/10/2024

Paypal the digital era wallet

Overall experience with paypal has been super great, I just loved it. The day I started using paypal I almost forget about other methods of payment.

Pros

Paypal is accepted internationally and we can global merchants accept it for payment and is also very secure.

Cons

transferring money from paypal to bank sometimes take more time than usal.

Elizabeth
  • Industry: Retail
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
3
Ease of Use
4
Customer Support
3

3.0
Reviewed on 27/11/2024

3 out of 5 stars overall

I started using square more and PayPal put a freeze on my business account asking for my taxes and other paper work which I have already provided once before and it was a pain. It is back up and running but just was a hindrance I was not prepared for.

Pros

Being able to use the virtual terminal to take credit card payments, links you can send in text messages to receive payments, QR scanning to ring up items as well as take a payment.

Cons

The captcha glitch is the worst, next is the lack of quality customer service, trying to accomplish adding money to your balance and 90% of the time there is an error. Business App should have more options to take payment.

Alternatives Considered

Square Point of Sale, Square Payments and Stripe

Reasons for Switching to PayPal

I use both paypal and square depending on the context of the sale.
Jelmer
  • Industry: Wholesale
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1.0
Reviewed on 10/12/2024

No not trust paypal

PayPal PayPal: Terrible Service and No Buyer Protection!

I trusted PayPal blindly because of their so-called “buyer protection,” but it turned out to be completely useless. I purchased an eGold membership with eWorldTrade, only to discover later that this company is full of negative reviews. According to the contract, I am entitled to a 90-day money-back guarantee if I am dissatisfied with their services. This period has not yet expired, and I decided to reverse the payment through PayPal because I refuse to support fraudulent practices.

Instead of assisting me, PayPal chose to call me three times a day, pressuring me, but looking into the negative reviews of eWorldTrade themselves? Apparently, that was too much effort. Despite providing clear evidence from the contract I submitted, PayPal sided with the fraudulent company. The result? I lost nearly 1000 euros and received zero support.

PayPal’s promise of “buyer protection” is nothing more than a marketing gimmick. They refuse to take responsibility and support fraudulent companies instead of their customers. NEVER AGAIN PAYPAL! Such a disappointing experience from a company that claims to be reliable.

Pros

The scammer is always right, goodjob Paypal Lets make the world a saver place (not)

Laurie
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 19/12/2024

Easy set up, little higher cost per trasaction

PayPal worked well for a time and was easy to implement. The biggest reason we moved on from PayPal is because of the higher cost per transaction compared to its competitors.

Pros

We could make customized invoices so our customers could pay online. We could also type in payments that we received over the phone.

Cons

Our cost of each transaction was higher than other products. It takes longer to receive our money than some other products.

Alternatives Considered

Square Payments

Reasons for Switching to PayPal

At the time of setting up paypal (around 2015), it cost less.
Saffet
  • Industry: Internet
  • Company size: 2–10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
1
Features
3
Ease of Use
4
Customer Support
1

1.0
Reviewed on 11/11/2024

Use another alternative

I had PayPal. One day they close it and I had no oportunity to write a despute. I wrote to a commition who can make decision above them and I won. But 9 months latter. At that time for 6 month they kept my money.

Pros

It is used by lots of website and by lots of people

Cons

PayPal sudenly can close your account with no questioning

Vikash
  • Industry: Marketing & Advertising
  • Company size: 11–50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

4.0
Reviewed on 13/12/2024

Business Payment method for international clients

Overall Paypal Was really good, as it helped me get international clients and the amount of securtiy it provides for payments is very much good, So overall if their charges gets fixed Paypal is Best payments method ever.

Pros

Yes, Its great that we can accept payments from anywhere in the world, As a Freelancer paypal helped me Expand my business to grow outside India.

Cons

The charges are just too high, If the charges are are high for inernational Payments than its undestandable but for Same country that's High, Paypal Need to Take care of that.

Faris
  • Industry: Restaurants
  • Company size: 501–1,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 5/01/2025

PayPal is a great and convenient software for beginners and for savers

Overall I’m a happy PayPal user for over 7 years. It is becoming my go to.

Pros

The simplicity and how it evolved over the years. I love the savings program

Cons

Transfers sometime take over 2 weeks to complete. Seems to be something they’ve improved recently.

Carlos Sebastian
  • Industry: Telecommunications
  • Company size: 10,000+ Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 16/12/2024

Pay pal old user!

Well for more than 2 years, I had some issues, but they fixed without any problems.

Pros

It's world wide, so you can connect with everything

Cons

It's kind of difficult to recognize some real users

Calvin
Calvin
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 27/12/2024

PayPal Software Review.

Its a flexible payment options – customers can pay using their PayPal balance, credit card, debit card, or linked bank account. I like that a lot about it. and that it makes it easier for online marketers to do business without worrying about payments methods.

Pros

I like that its a global online product and the fast payments – I can receive payments instantly. No waiting for checks or long bank transfers. and I like that PayPal works in many countries and supports different currencies.
Lastly its easy to set up – I can add PayPal to my website or online store quickly without needing advanced tech skills.

Cons

Fees Can Be High – PayPal charges transaction fees, which can add up, especially for small businesses or frequent sales, and for holding funds up to 21 days on other transactions.

Nkosinathi
  • Industry: Package/Freight Delivery
  • Company size: 11–50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 15/10/2024

PayPal is still the best despite it's short comings.

PayPal is a wonderful piece of software having used it for two years despite its minor issues with handling disputes, other wise its great and would definitely recommend it.

Pros

It's simplicity and fast processing of payments.

Cons

Handling of disputes,the app becomes inadequate in such matters.

Emily
  • Industry: Education Management
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 4/11/2024

Secure and easy to use

Overall, I haven't had any trouble with PayPal in the 10+ years I've been using it, both as a customer and as a seller.

Pros

PayPal has gotten much easier to use over the last several years. The app actually works great and I've never had any issues with it. Sending and receiving money is easy, and being able to see all of your recent activity is great. Generating reports on the business side is also nice.

Cons

For some reason, a lot of people still don't trust PayPal and won't use it. Also as a seller, PayPal fees are pretty high.

Alternatives Considered

Square Payments and Stripe

Reasons for Switching to PayPal

PayPal was the easiest to integrate, and at the time had the lowest rates
Saemi
Saemi
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Weekly for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
5
Customer Support
3

3.0
Reviewed on 30/08/2024

Expensive..

It’s good to use on any website and offers various features; however, I hesitate to use it for every transaction.

Pros

It’s convenient to use on your own website, and it offers various options. They also accept Venmo.

Cons

It has an expensive fee per single transaction.

Scott
  • Industry: Consumer Services
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 25/09/2024

Our Go-To Payment Processing Form

We've used PayPal as a payment option for many years with incredible support from the PayPal team. The service they provide is efficient and meets our needs consistently.

Pros

Paypal is easy to use and most people are familiar with it. It's straight-forward and easy to implement as a payment processing platform. It's also safe and reliable.

Cons

PayPal fees can quickly add up increasing your company's operating expense.

Alternatives Considered

Square Payments and Shopify

Reasons for Switching to PayPal

Ultimately PayPal seemed to be the best option based on cost, security and service.
Verified Reviewer
  • Industry: Writing & Editing
  • Company size: 2–10 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
0

1.0
Reviewed on 29/10/2024

Protecting Scammers and Defrauding Customers

Paypal is definitely protecting scammers. I had two transactions recently that I sought a refund on. Both times the seller turned out to be a Chinese scammer. I submitted all the evidence to Paypal, including pre-existing reports to Scamwatch and police. They didn't even bother to read my complaint, let alone look at any of the attachments I sent. I pushed things further, providing more evidence not just of how I'd been scammed, but also how this particularl seller was operating dozens of fraudulent businesses in Australia. Paypal ignored that too. They've also refused reunds on faulty goods, goods that were nothing like what I ordered, and goods that never arrived. Paypal definitely don't protect the customer and actually make it deliberately hard to seek a refund. On top of that, they charge an extra 10c in every dollar on top of the current exchange rate from AUD to USD (and other currencies). That's not fees and charges which are additional, but them deciding what the exchange rate is and setting it 10c higher than the actual exchange rate, and then they prevent you from having the currency exchange handled by your bank or another institution. Paypal collects that extra money. So as well as not standing by their own, much-advertised customer protection policy, they actively support scammers and are themselves defrauding customers. Maybe it's time all the disgruntled customers got together and started a class action against Paypal?

Pros

Nothing. There is nothing to like about Paypal.

Cons

It does not protect customers (but it does protect scammers); customer service is non-existent; the account setup is hard to navigate; there is no buyer protection; Paypal is extorting money by setting its own exchange rates; the refund process is deliberately opaque to put people off making complaints; there is no way to seek restitutation from Paypal itself without engaging in a lengthy legal process.

Ben
  • Industry: Computer Software
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 17/06/2024

Great payment provider, could do with more methods though

My overall experience with PayPal in the 10+ years I have used them has been good, as my main source of income is with PayPal where I can accept card payments and PayPal balance payments. I will continue to use them for as long as they remain one of the best payment merchants in the world.

Pros

I love that PayPal is very easy to implement and has a great amount of API features, scripts, and its own balance so you can import funds from elsewhere such as your bank or have money sent to you without the need for a bank, PayPal is widely accepted in multiple countries and is currently the most used payment method, especially for automation, on my whole website.

Cons

I wish PayPal would accept more payment methods such as Bitcoin, decrease their chargeback fee and allow more countries to use them. I hope their support can improve slightly as well as most of the time they do not understand my query or give an irrelevant solution.

Mihaela
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Monthly for 2+ years
  • Review Source
Value for Money
2
Features
5
Ease of Use
5
Customer Support
2

3.0
Reviewed on 1/06/2024

One of the most intuitive online payment and invoicing solutions but can get expensive and...

I used PayPal for over 10 years, to receive international payments to a personal account, send money to friends and family, and, occasionally, pay for various tools and products.
This year, after registering a new business entity, I switched from my personal PayPal account to a business account. They locked the money in my account for 3 weeks, with no way out. I tried contacting support, sent them details of my old account, ID, screenshots, service contract, invoice, etc. all the details I could think of to show that I've been receiving money regularly for services already rendered from the same person/company for 10 years with 0 chargebacks or disputes, and even my boss offered to confirm all details and waive any rights to chargebacks but they refused to unlock my account and release my money earlier. I understand the need to protect buyers but their inflexibility is insane and extremely disappointing. After this experience, my boss/client and I decided to use wire transfers to settle payments and, since then, I've saved close to $300/month total from payment fees, currency exchange rates, and withdrawal fees. I'm now using the free version of Zoho for invoicing. I guess PayPal is faster than international wire transfer and easier to use for invoicing than other 3rd party tools but the $300 I'm saving every month make the switch well worth it. I also have colleagues who switched from PayPal to Revolut and they say they've saved money and are very happy with their decision.

Pros

I used PayPal for 10 years to send invoices and get paid for freelance work, send payments to friends/family, and shop online. It's the most intuitive platform I've used, very flexible and accessible to everyone.

Cons

Their rules are rigid, the overall costs are high, and the customer service was inflexible, unhelpful.

Destiny
  • Industry: Design
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
4
Customer Support
3

4.0
Reviewed on 8/05/2024

A decent payment processing solution with some drawbacks

I think overall PayPal is okay, but many of the issues I've had, had the potential to turn into a lot bigger issues. I would say it's probably no longer the best option for payment processing.

Pros

They have one of the shorter wait times for payouts/balance transfers compared to other platforms I've used. Many people are familiar with them and many companies/organizations still use them which often lends itself to an easier check out process. I like that it has pay later options for my clients.

Cons

Paypal was once one of the most trusted and secure payment processors, but there have been many points of failure over the years and I am not as confident about it as I once was. I have previously had some issues with fraudulent purchases made using my account. In my experience their customer service has not been the best often because of language barriers leading to my concerns not being understood/addressed. I don't like how difficult it is to change the settings so that non-PayPal users can make payments using PayPal. The buyer-protection is not great either, I purchased a product that was misrepresented in the photos and description and even when I couldn't get a hold of the company to go through with returning it, PayPal would not grant me a refund. The same thing happened when a company that was going out of business kept recurring charges going even though they were no longer providing me the service and hadn't for months, I sent PayPal all requested documentation and they didn't refund me or remedy the issue at all.

Alternatives Considered

Square Payments and Stripe
Nwidag
  • Industry: Financial Services
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 12/12/2024

PayPal Review

PayPal is available in many countries and it is easy to use.

Pros

PayPal is a secure platform and it has a user-friendly interface. It is good for online business. It has seamless Integrations. It is easy to use and implement.

Cons

There is nothing that is wrong with this platform.

Myra
  • Industry: Internet
  • Company size: Self Employed
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 30/01/2024

All About PayPal

Overall my experience with PayPal has been excellent and I plan to be a customer of theirs for many years to come

Pros

What I like about Paypal the most is their customer service PayPal has many great features but I have to give their customer service a five-star rating because they are always there to help whenever you need them

Cons

The thing I like least about PayPal is the fee for transferring money from PayPal to your bank but all companies have to charge some fee and there's is what was it quite low compared to most

Thomas
  • Industry: Defense & Space
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

2.0
Reviewed on 26/09/2024

PayPal great unless you need cash back rewards

Used frequently since 2004. Wish I would have switched to competition ma my years earlier.

Pros

Common well known name. Easy to integrate in most payment portals and personal usage.

Cons

Very low rewards and payback on usage. Competitors which pays back extensive cash back percentages are now commonplace. PayPal does not and does not care to update that feature

Verified Reviewer
  • Industry: Marketing & Advertising
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
0

5.0
Reviewed on 30/09/2024

Paypal: Overall great with a small flaw

PayPal is super easy to use, with a clean, intuitive interface that makes navigating a breeze. A big plus is that you can send money to friends and family without any fees. Honestly, it doesn’t have many flaws, though the currency exchange rates for purchases in other currencies can be a bit steep. Overall, it’s a great platform for managing payments!

Pros

PayPal is super easy to use with a simple, intuitive interface. One of the best parts is that sending money to friends and family comes with no fees.

Cons

In my opinion, PayPal doesn’t have any major flaws. The only downside is that their currency exchange rates for purchases in different currencies can be a bit high. Other than that, it’s solid!

EZZALDEEN
  • Industry: Accounting
  • Company size: Self Employed
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/10/2024

One of the best and most beautiful ways is PayPal, as it provides many excellent services

My experience with PayPal is considered a wonderful experience, as PayPal made it very easy for me to send and receive transfers in a highly professional and easy-to-use manner.

Pros

Paypal is considered one of the most secure methods for users, as it is universal and easier to send and receive transfers. The user interfaces are also very easy and there is ease in transferring to other applications.

Cons

It should be easier for users to verify their accounts

Osimar
  • Industry: Marketing & Advertising
  • Company size: 2–10 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 12/09/2024

Simple solution for online payments and money transfers

Overall, PayPal offers a reliable and efficient experience for most digital financial needs, but the experience may vary depending on usage, especially when trading internationally or receiving large-value payments.

Pros

The security and ease of making purchases on e-commerce sites, transferring money to friends, family or other people quickly and safely, both within the country and internationally.
In addition to managing subscriptions and automatic payments for streaming services, software and other monthly or annual subscriptions.

Use the tool to make international transactions and convert currencies quickly and conveniently, with transparent rates.

Cons

Exchange rates and commissions charged for international transactions can be relatively high, which ends up being disadvantageous when sending or receiving money from other countries. Although it is a convenient platform, the fees charged on incoming payments, especially for freelancers or small businesses, can be significant and impact profits.

Another negative point is customer support, difficulties in resolving problems with PayPal due to slow or inefficient customer support.

Ray
  • Industry: Leisure, Travel & Tourism
  • Company size: 11–50 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 4/12/2024

My Experience with PayPal

Pros

PayPal allows me to send and receive payments globally.
The best part is that I can receive payments to users without PP accounts through payment requests where they can pay via Credit Cards.

Cons

I am enjoying every bit of PP on my end without facing drawbacks.

Related categories