--- description: Review of SmartFile Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: SmartFile | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [File Sharing Software](/directory/4535/file-sharing/software) > [SmartFile](/software/103697/smartfile) # SmartFile Canonical: https://www.softwareadvice.co.nz/software/103697/smartfile Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/103697/smartfile?page=2) > SmartFile is a cloud-based and on-premise file management software that helps businesses manage file sharing and data transfer operations. Organizations can send, receive and manage files via desktop, browsers or FTP clients. The system automatically tracks and records user activities to ensure compliance with GDPR and other regulatory standards. SmartFile lets managers provide role-based access to employees, define download limit and set an expiration date to ensure secure access to data. It offers a host of features such as email alerts, file versioning and locking, single sign-on (SSO), restricted file transfer, folder sharing, and more. Additionally, customizable branding capabilities allow enterprises to design a personalized portal with a custom logo and interface. SmartFile supports integration with various third-party applications such as Microsoft Outlook and Azure AD via APIs. Pricing includes monthly/annual subscriptions and support is extended via phone, email and other online measures. > > Verdict: Rated **4.3/5** by 55 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.3/5** | 55 Reviews | | Ease of Use | 4.2/5 | Based on overall reviews | | Customer Support | 4.2/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: SmartFile - **Location**: Indianapolis, US - **Founded**: 2009 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Business: $50/ month or $500/year for 1TB storage. Additional users $10 Business Plus: $150/ month or $1500.year for unlimited storage. Additional users $15 Business Unlimited: Contact SmartFile for pricing information for unlimited storage and unlimited users - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Activity Tracking - Alerts/Notifications - Audit Trail - Authentication - Customisable Branding - Drag & Drop - Encryption - File Management - File Transfer - Mobile Access - SSL Security - Search/Filter - Secure Data Storage - Single Sign On - User Management - Version Control - Workflow Management ## Integrations (1 total) - Microsoft Outlook ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [File Sharing Software](https://www.softwareadvice.co.nz/directory/4535/file-sharing/software) ## Alternatives 1. [Google Drive](https://www.softwareadvice.co.nz/software/105807/google-drive) — 4.8/5 (28427 reviews) 2. [Google Workspace](https://www.softwareadvice.co.nz/software/344998/google-workspace) — 4.7/5 (17483 reviews) 3. [OneDrive](https://www.softwareadvice.co.nz/software/23542/onedrive) — 4.5/5 (12623 reviews) 4. [LimeWire](https://www.softwareadvice.co.nz/software/525185/LimeWire) — 4.8/5 (448 reviews) 5. [Dropbox Business](https://www.softwareadvice.co.nz/software/132175/dropbox) — 4.5/5 (21682 reviews) ## Reviews ### "Straightforward tool, easy to use" — 5.0/5 > **Adam R** | *1 February 2019* | Legal Services | Recommendation rating: 9.0/10 > > **Pros**: I am a solo attorney and I need to send large files to opposing counsel and other persons on a fairly regular basis. File so large that email will not work. SmartFile filled that gap in my tools. It’s straigtforward and relatively not weighed down by confusing options. > > **Cons**: I wish it was a more straigtforward workflow. For instance, starting with who I want to send the file to and then uploading the file (like an email workflow). > > It’s been very helpful and I don’t know what I would do without it. ----- ### "Overall really good but room for improvement" — 4.0/5 > **Zach** | *25 January 2019* | Publishing | Recommendation rating: 7.0/10 > > **Pros**: This is a great out of the box solution. It was fairly easy to set up. Nothing difficult to administer. Overall, this is exactly what we needed and I'm very glad we use SmartFile. > > **Cons**: There are so many little things that are easy fixes that would make the experience much more pleasant. I don't have a problem uploading files (i use it nearly every day) but a lot of the people on our team that use SmartFile struggle with certain things. Little things like having to click upload and then dragging and dropping in the the drop zone (that doesn't highlight when you drag a file over it) and then submit. People understand a file system. I would suggest imitating more of the features of a file system, at least for drag and drop. Sorting files takes several steps. It would be nice it this was faster. Uploading and downloading can be painfully slow at times. And no, its not our internet. Its you. We have a dedicated 1Gb download and upload line. Uploading and downloading from other servers are consistently faster. We upload to S3 every day and its always ten times faster. When we are transferring small files this isn't an issue. When we transfer a huge files. It becomes an issue. I really like the activities feed. Its very helpful for reviewing activity on our account. The activity feed works great some times but fails to load at other time or is incredibly slow. Make this just work. Along the same lines, the notifications are extremely helpful but delayed too long. I have a lot of team members who ask me to switch to dropbox. They have various reasons, not all legitimate, but some are. Look at their UI. Look at what they are doing. Its really easy to use. ----- ### "Has potential but need some flushing out of features" — 3.0/5 > **Justin** | *1 February 2019* | Financial Services | Recommendation rating: 4.0/10 > > **Pros**: The interface for user management was easy to use and adding external clients was very simple. > > **Cons**: There is a lack of features for the on-premise version. Some of the features that were advertised and sold to us as being available were not on the on-premise version and at the time of our use of this product there was no ETA in bringing those integrations in. > > We eventually ended up abandoning the product due to other options in the file sharing space providing the needed features and storage requirements. At the time we stopped using the product many of the features were advertised but "coming soon" I do not know if this was the case but the cost of the solution overall with the limited capabilities was an issue that required us to look into other companies for our needs. ----- ### "TBD" — 4.0/5 > **Mark** | *26 January 2019* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: The offering provides a very polished interface and the ability to set your own branding are very well implemented in SmartFile. > > **Cons**: SSO provider support is limited solely to Okta which, while one of the larger providers in the space this sole point of support suggests that support and integration are generally intended to focus support, integration, and their business offering to Fortune 500 organizations. > > TBD, building a business process and the single coupling to Okta has made us rethink our approach but in a way it’s a good thing because we’ve decoupled storage from user context. ----- ### "Great unlimited sharing platform. FTP and webdav support are a huge plus\!" — 5.0/5 > **Evan** | *26 August 2019* | Transportation/Trucking/Railroad | Recommendation rating: 6.0/10 > > **Pros**: Ease of use and setup of shares and links. accessibility for users. > > **Cons**: When issues do arise, we have had lackluster support in some cases. we have had this product for over 5 years. ----- Page: 1 / 3\ Next: [Next page](https://www.softwareadvice.co.nz/software/103697/smartfile?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/103697/smartfile) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data