Cin7 Core

Pros

- Lot of features, options, various settings... all together bring opportunity to reflect almost any process you may think of. But if your vision turns to be different from one of system designers, then workarounds are demanded in many cases that seemed to be "common" and you expected them to work "out-of-box". You really need good understanding of the way system works and it is point where good onboarding consulter may help.- Responsive and quick interface (though quick reporting tools and documents lists could be more convenient).- Lot of detailed reports with settings that almost no other ERP can suggest. Cool tool for advanced users familiar with pivot tables.- Responsive and attentive support resolves most of problems

Cons

- Strange limitations in accounting settings and flow (especially when you use QBO and want to use both Dear's and QBO's analytics capabilities at the same time)- Integrations with Amazon and Shopify are cool for capturing "orders" when you are not using automated 3PLs flow. But integrations are not good for capturing invoices and shipments when you are using 3PLs like FBA. Accounting processes for e-commerce are designed in quite a specific way and you really need to understand how it works to get reliable accounting data. Thought this is wide spread problem in world of ERP systems for small businesses.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Comprehensive inventory management, Strong integration capabilities, Customizable and scalable, Improved order fulfillment and Valuable reporting and analytics.

Cons

Reporting Limitations and Interface Issues

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Read My review before committing to Cin7

Cons

Read My review before committing to Cin7

Pros

Once you understand how it works, it makes everything easier.

Cons

The integration is really hard to follow. There's a platform available to follow it, but you don't actually see anything on it or you you do, you don't really understand what you can do or not. I feel like there was no link between each task. I didn't like that the onboarding team do a lot instead of letting you do it so you get more familiar with all the process.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

There isnt really anything that I feel sticks out. I think its a little cumbersome and easy to get lost or forget to click on one of the tabs. Too much back and forth.

Cons

Not user frindly. Too much clicking to get where you want to be. Not able to modify sheets.

Pros

The best about Cin 7 core is that it is very easy to receive merchandise at the warehouse.

Cons

The customer service is really bad. If you dont resend the tickets they might never answer, then, when they do answer, they give you a really bad response to close the ticket and want you to get tired of asking. 95% of the important issues do not get solved they tell you they cant help you, when you know there has to be a simple way to solve certain issues or they just answer what ever they want without considering what you asked for in the first place. You waist lots of time in this. They send you tutorials that dont resolve your issues and so on, I can keep on going.

Pros

Cin7 core initially attracted us because of the production module options and comprehensive inventory management features. We had some concerns about the tools being overly complicated for some of our needs but was assured by the sales rep that we would have an implementation specialist and customer support to help us through this process. This ended up not being the case and the sales rep made misleading or untrue statements in order to get us to subscribe and invest time into their system.

Cons

The customer service was nonexistent once we subscribed. We received support just up until the point where we paid for the system.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

I like that I can integrate my sales channels (Etsy and Shopify - Amazon is an option too, but I opted not to integrate it to save money) and input manual orders in one place to keep track of orders, inventory, shipments, and payments. I used their previous product OrderHive, so it is all fairly intuitive to use, and they provided great onboarding and setup.

Cons

I wish it was more affordable for my small business like OrderHive was

Alternatives Considered

Reasons for Choosing Cin7 Core

Reasons for Switching to Cin7 Core

Pros

The level of detail you can achieve within the system.

Cons

My response would be unfair since we just activated the system today. However, I haven't experienced any particular part of the program that I would take issue with.

Pros

They sold me on the inventory management system. it sounded great in the presentation. And went down hill from there

Cons

It's been 5 months and I am still in the onboarding process. I have asked for a refudn several time only to be ignored. I even wrote to [sensitive content hidden] who never responded.

Pros

Тhere is nothing I like comparing it to the previous software we used

Cons

The worst thing about Cin7 Core is their support. Support is extremely slow and so far has not resolved any of the cases we have written to them about. The open cases so far are:- Cin7 Core does not send our orders to the fulfillment center and therefore the orders are not processed on time.- Cin7 Core does not submit accurate quantities to the marketplace we sell in- Cin7 Core is not properly syncing all the new listings we put on the marketplaceIn general, basic functionalities for which similar software is still used are not implemented, which means that users like us suffer lost benefits in the most important period of the year.

Pros

Ease of use and intuitivity, as well as youtube guides for most of the products modules.It has been really easy to train new staff onto the platform.

Cons

By being brilliantly simple, it is not allowing for flexibility which is very often needed. It does a very basic job of goods in / invoice / goods out but could benefit of some simple upgrades.

Pros

[sensitive content hidden] was very helpful with me on the support call and answered all of my questions and gave me walkthroughs.

Cons

Automatic printing i believe is essential, Would be very good to have this functionality.Also WMS Scanner i feel should have more control. An example would be that the scanners should have the ability to raise transfers to and from warehouses from scratch, no input from Cin7 core on the web browser.

Pros

Support member [sensitive content hidden] was terrific when investigating errors that arose with POS and Cin7

Cons

Not good with POS ordering. Very basic use of POS with Cin7

Pros

[sensitive content hidden] was amazing in her training and implementation support

Cons

We have only just started using it so don't have any issues at present.

Pros

Cin7 Core is intricate, but in time will prove to be a viable resource.

Cons

Cin7 Core could be made more user friendly, I have used other platforms that I was able to learn without educational content etc. This platform is great, but could be softened up some for the user.

Pros

The CS that has been received to date from [sensitive content hidden]

Cons

Some complexity around inventory control, that is due to novice users.

Pros

- Integrations- UI/UX- Implementation Help- Functionality

Cons

- Could be a cleaner UI/UX and a little bit faster to load.

Alternatives Considered

Reasons for Switching to Cin7 Core

Pros

Many features and can do all inventory management in one place. Ties with quickbooks

Cons

Some features are confusing and take time to learn

Pros

I dont really like it. My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.

Cons

My main need was to sync inventory across online stores, but it doesn't work. My inventory numbers drift over time, and are basically never accurate. I can't pin down the source of the errors and there is no useful customer support to speak of.

Pros

The invoicing and sales management is easy to use and it has a good user interface. Customer support responds to emails within 24 hours. Some support specialists send videos which is a great way to understand the system.

Cons

There is a wide discrepancy in the quality of customer service specialists- some are brilliant and some are very unhelpful and do not seem to be empathetic to the customer's problems. Sometimes it is obvious that the person lacks the technical knowledge to support the customer so you just go around in a circle. Maybe the support emails could be flagged in different categories such as 'interface issues', 'data issues' and that way the technical emails can be sent to someone who is an analyst. The training videos are not very helpful as they only give a generic overview that doesn't help when you have your own data uploaded and face problems. Training would be more helpful when you have your own data uploaded into the system and after a week of using Dear book a 30min training session with a support member who could answer the bespoke questions you have related to your business - as the currents videos never helped when I needed help.

Pros

Great solution for a fraction of the price of enterprise software

Cons

would like to see more integrations but has the most important ones

Pros

The support calls and the people on the other end of the call.

Cons

It takes too long to make a support call with somebody.

Pros

Great features: Assemblies, inventory control, best before dates, lot codes

Cons

Minor complaints: Having to create separate SKUs for case packs, creating custom forms for purchases/invoices is a bit of a burden and isn't streamlined in the system itsel

Pros

That it is user friendly and that there is support whenever we get stuck.

Cons

That sometimes I wonder if the reports can be trusted because of my lack of trust in data input.