--- description: Review of Salesforce Commerce Cloud Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Salesforce Commerce Cloud | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [B2B eCommerce Platforms](/directory/4328/b2b-ecommerce-platform/software) > [Salesforce Commerce Cloud](/software/103196/salesforce-b2c) # Salesforce Commerce Cloud Canonical: https://www.softwareadvice.co.nz/software/103196/salesforce-b2c Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/103196/salesforce-b2c?page=2) > Salesforce Commerce Cloud is an eCommerce platform that allows businesses to manage their entire commerce operations on a single platform. The platform caters to a wide range of industries, from retail and consumer goods to manufacturing and B2B enterprises, enabling them to manage their B2C, B2B and direct-to-consumer channels. The platform utilizes artificial intelligence to personalize the shopping experience. It offers customers tailored product recommendations and a conversational AI-based digital concierge to assist with product searches, order tracking, and more. Additionally, the platform's AI-enabled tools help merchants streamline tasks, including merchandising, inventory management and marketing. Salesforce Commerce Cloud's omnichannel capabilities allow businesses to sell across various channels, including digital storefronts, social media platforms and online marketplaces, all managed from a central platform. Additionally, the platform integrates commerce data with CRM and marketing data, providing businesses with a unified view of their customers. > > Verdict: Rated **4.6/5** by 97 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 97 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Salesforce - **Location**: San Francisco, US - **Founded**: 2003 ## Commercial Context - **Pricing model**: Other - **Pricing Details**: Salesforce Commerce Cloud offers a free trial. Contact Salesforce for details about paid subscriptions spanning across Starter, Growth, and Plus plans. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Austria, Belgium, Canada, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Portugal, Saudi Arabia, South Africa, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and 1 more ## Features - API - Accounting Integration - Activity Dashboard - Alerts/Notifications - Backorder Management - CRM - Campaign Management - Catalog Management - Channel Management - Contact Database - Cost Tracking - Credit Card Processing - Customer Accounts - Customer Database - Customer History - Customer Management - Customer Segmentation - Data Security - Data Synchronisation - Delivery Management ## Integrations (100 total) - AddressTools - Adyen - Akeneo Product Cloud - Annex Cloud Loyalty Experience Platform - Antavo - AppOmni - Artifi - Aspire - Astonous Ship - Avalara - BILDIT - Bazaarvoice - Blackthorn Payments - Blue Canvas - BlueSnap ... and 85 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) ## Category - [B2B eCommerce Platforms](https://www.softwareadvice.co.nz/directory/4328/b2b-ecommerce-platform/software) ## Related Categories - [B2B eCommerce Platforms](https://www.softwareadvice.co.nz/directory/4328/b2b-ecommerce-platform/software) - [Order Management Software](https://www.softwareadvice.co.nz/directory/1730/order-management-system/software) - [Multi-Channel eCommerce Software](https://www.softwareadvice.co.nz/directory/4218/multi-channel-ecommerce/software) - [Headless eCommerce Platforms](https://www.softwareadvice.co.nz/directory/4080/headless/software) - [eCommerce Software](https://www.softwareadvice.co.nz/directory/4340/ecommerce/software) ## Alternatives 1. [Shopify](https://www.softwareadvice.co.nz/software/390630/shopify) — 4.5/5 (6669 reviews) 2. [WooCommerce](https://www.softwareadvice.co.nz/software/163450/woocommerce) — 4.5/5 (1040 reviews) 3. [Wix](https://www.softwareadvice.co.nz/software/159592/wix) — 4.4/5 (10606 reviews) 4. [Squarespace](https://www.softwareadvice.co.nz/software/157453/squarespace) — 4.5/5 (3385 reviews) 5. [Odoo](https://www.softwareadvice.co.nz/software/77019/odoo-pos) — 4.2/5 (1294 reviews) ## Reviews ### "Excellent enterprise (scalable somewhat down) CRM tool that will greatly improve data, metrics, and marketing efforts\!" — 5.0/5 > **Gabriel** | *18 July 2025* | Marketing & Advertising | Recommendation rating: 8.0/10 > > **Pros**: It's a scalable yet enterprise-level platform tool for tracking customers throughout their journey, increasing data on them, segmenting them, and leveraging list-building and CRM to ensure that you're providing the best outgoing marketing messaging for particular users at particular times. Great support, extensive capabilities. I'm a big fan\! > > **Cons**: Prices can sometimes be less adjustable than certain mid-size businesses may require for their needs but you'll always get good value with what you pay. > > I've used Salesforce Commerce Cloud as a complementary CRM consumer data-keeping platform to inform our overall marketing strategies and planning as well as to plan for and execute outgoing digital and email campaigns with increasingly individualized messaging based on the consumer data collected. ----- ### "Salesforce is good\!" — 5.0/5 > **Angelika** | *5 June 2025* | Design | Recommendation rating: 10.0/10 > > **Pros**: Sacked is an awesome software. I use it for customers data for my business. It's very easy to navigate. > > **Cons**: Nothing. Salesforce is pretty awesome. It helps you to keep up with tracking leads and sales. It also keeps track of customer support tickets. > > My overall experience has been great with salesforce. Its a good software and fulfills all you business sales needs. ----- ### "Is the price point worth it?" — 3.0/5 > **Brianna** | *18 October 2025* | Civic & Social Organisation | Recommendation rating: 7.0/10 > > **Pros**: Salesforce has helped tremendously with Sales Management, because before Salesforce, we were using a Google spreadsheet that took a lot of time and effort to manage. When we made the switch to Salesforce, we were better able to track leads and revenue through customer profiles, and we've seen the different already. > > **Cons**: Salesforce customer support is terrible. When we signed up for a new plan with Salesforce, they completely botched the set up process, not completing any of the steps that we asked for multiple times before we signed our contracts. I've had good experience with Salesforce customer support before, but every new experience seems to be worse and worse. On top of that, this platform is hard to learn and has quite the learning curve. They ask for more money to help guide you but after quite some time, my team and I got the hang of it. ----- ### "Sales force review" — 5.0/5 > **Subina** | *11 December 2025* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Highly robust, built in personalisation, multi site and global commerce support, strong developer tool. > > **Cons**: Being saas platform, limited back end flexibility, cost both platform and development, business manager limitations. ----- ### "Great software" — 5.0/5 > **Jackie** | *26 September 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: It enhances my overall shopping journey. I also value how the platform offers comprehensive insights into customer behaviors, sales patterns, inventory, and much more. Whether you are rapidly expanding or facing slow periods during certain seasons, Salesforce Commerce Cloud adapts effortlessly. There is no concern regarding server handling or interruptions during peak times. > > **Cons**: I have really no dislikes in regards, everything is easy to find and I really enjoy all the features ----- Page: 1 / 5\ Next: [Next page](https://www.softwareadvice.co.nz/software/103196/salesforce-b2c?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/103196/salesforce-b2c) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data