MasterControl Manufacturing Excellence

4.6
Overall rating
Reviews

4.6
Overall rating
Reviews
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About MasterControl Manufacturing Excellence

MasterControl Manufacturing Excellence is a cloud-based manufacturing execution software designed to assist businesses with automating processes related to product lifecycle management. Key features include document management, quality control, supplier management, bills of material, maintenance management, production scheduling and quality management. Product teams using MasterControl Manufacturing Excellence can detect and predict quality trends to assess their causes that could be both environmental, machine or human. The system allows users to automatically flag device issues by gaining access to calibration, device history and maintenance records to initiate corrective actions. Additionally, batch records are entirely digitized that enables organizations to automate sampling processes and calculations and enforce necessary actions. MasterControl Manufacturing Excellence offers a single master template, which enables enterprises to manage substitutions, recipe changes and variations. The platform facilitates integration with various enterprise resource planning, quality management and other manufacturing execution systems. MasterControl Manufacturing Excellence is available on a monthly subscription basis and support is extended via documentation, phone and an online inquiry form.
MasterControl Manufacturing Excellence Software - Plan and organize your manufacturing projects with the right tools to ensure your teams are effective and improve production accuracy.
MasterControl Manufacturing Excellence Software - Accelerate product release by optimizing manufacturing production processes and reducing delays and downtime.
MasterControl Manufacturing Excellence Software - Ensure quality at every step of production. Automatically assess risk and launch quality events directly from the production line without slowing production.
MasterControl Manufacturing Excellence Software - Close information gaps caused by disconnected systems and paper production records. Unlock real-time insights and unleash powerful intelligence.
MasterControl Manufacturing Excellence video
MasterControl Manufacturing Excellence Software - Plan and organize your manufacturing projects with the right tools to ensure your teams are effective and improve production accuracy. - thumbnail
MasterControl Manufacturing Excellence Software - Accelerate product release by optimizing manufacturing production processes and reducing delays and downtime. - thumbnail
MasterControl Manufacturing Excellence Software - Ensure quality at every step of production. Automatically assess risk and launch quality events directly from the production line without slowing production. - thumbnail
MasterControl Manufacturing Excellence Software - Close information gaps caused by disconnected systems and paper production records. Unlock real-time insights and unleash powerful intelligence. - thumbnail

MasterControl Manufacturing Excellence pricing

MasterControl Manufacturing Excellence does not have a free version. MasterControl Manufacturing Excellence paid version starts at US$1,000.00/month.

Starting Price:
US$1,000.00/month
Free Version:
No
Free trial:
No

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MasterControl Manufacturing Excellence Reviews

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.3
Customer Support
4.6
5 reviews of 138 View all reviews
Verified Reviewer
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
5
Customer Support
5

5
Reviewed on 26/10/2022

Ease of use and large capability out of the box

The software is scaleable and provides a decrease in common document errors. Allows for faster batch release. The MasterControl team is invested in our success and are personally engaged in ensuring that success.

Pros

User friendly and very intuitive. Flexibility of templates and additional features make revisions easy and quickly issued.

Cons

Could use a better revision history module to capture the template revisions inside the system.

Verified Reviewer
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
4
Customer Support
3

4
Reviewed on 12/10/2017

My experience overall is positive. Yes, there is room for improvement but this company aims...

Pros

Everything an end user could ever want or need from a QMS comes together in such a way that our end users believe in magic. Its really up to the company (and sometimes department) to decide what level to use the software on. Its easy to get creative with this product and really optimize a already great web based software. Everything is right there, right at your fingertips - all the time!

Cons

Sadly, the set up is not magical and not everyone can wrap their head around the system. Finding competent admins could be an issue. Everything does effect everything else in this system and you need to ahave the forsight to see and understand that.

My largest complaint however is that the company could also be more forth coming with issues within their software. They have a lot of what they call bugs. I think these "bugs" are often not fully vetted until a customer points them out, then I imagine there is a lot of running around and work arounds.

That said, it is a great system that works incredibly well to keep you and your company complaint.

Gen
  • Industry: Pharmaceuticals
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
2
Customer Support
5

3
Reviewed on 7/09/2017

Support services are excellent, but I feel I need to use them FAR too much

Pros

Clean look, excellent customer service from the tech services groups, but their hands are tied far too much.

Cons

SO MANY BUGS. And several times I have been told that the bugs will not be resolved because they are not high enough priority. Sales groups (who I was told to contact to push the issue) do not respond. I do not feel comfortable executing a new module when the training module essentially cannot be trusted to work with the document module

Response from MasterControl

Thank you for your feedback. We are always looking for ways to improve our product and processes and have been actively making improvements to our product development and quality assurance processes. We are confident that you will see a reduced number of defects in our latest and upcoming releases as well a reduction in time to resolution of the defects you do encounter.

Your continued feedback is greatly appreciated and we look forward to your continued engagement with our Support and Services teams.

Replied 13/09/2017
Cassandra
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
3

4
Reviewed on 22/01/2024

One stop shop

Pros

Mx has been very user friendly for all aspects and parties involved. Implementation was very hands on and user friendly. Both our builders and operators were able to learn quickly

Cons

Still a newer product so some limitations

Chad
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 17/10/2023

Review of MasterControl in MFG from builder/user perspective

Overall MasterControl has been a huge success for our company. Standards of quality, tracibility and less deviations are all apparent with the implementation on MasterControl within our site.

Pros

I like the flexibility to build an electronic batch around our process. In the past I've seen process changes occur in order to facilitate lack of software configurability which is a concern. The flexibility of MasterControl eliminates that concern.

Cons

Fully integrating MasterControl with an established ERP such as SAP is a little more difficult than it first seemed. We have quite intricate batch records with a large amount of differing components. MasterControl has been open and helpful during this process, but there have been many bumps in the road.

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