About MasterControl Manufacturing Excellence

MasterControl Manufacturing Excellence is a cloud-based manufacturing execution software designed to assist businesses with automating processes related to product lifecycle management. Key features include document management, quality control, supplier management, bills of material, maintenance management, production scheduling and quality management. Product teams using MasterControl Manufacturing Excellence can detect and predict quality trends to assess their causes that could be both environmental, machine or human. The system allows users to automatically flag device issues by gaining access to calibration, device history and maintenance records to initiate corrective actions. Additionally, batch records are entirely digitized that enables organizations to automate sampling processes and calculations and enforce necessary actions. MasterControl Manufacturing Excellence offers a single master template, which enables enterprises to manage substitutions, recipe changes and variations. The platform facilitates integration with various enterprise resource planning, quality management and other manufacturing execution systems. MasterControl Manufacturing Excellence is available on a monthly subscription basis and support is extended via documentation, phone and an online inquiry form.
MasterControl Manufacturing Excellence Software - Plan and organize your manufacturing projects with the right tools to ensure your teams are effective and improve production accuracy.
MasterControl Manufacturing Excellence Software - Accelerate product release by optimizing manufacturing production processes and reducing delays and downtime.
MasterControl Manufacturing Excellence Software - Ensure quality at every step of production. Automatically assess risk and launch quality events directly from the production line without slowing production.
MasterControl Manufacturing Excellence Software - Close information gaps caused by disconnected systems and paper production records. Unlock real-time insights and unleash powerful intelligence.
MasterControl Manufacturing Excellence video
MasterControl Manufacturing Excellence Software - Plan and organize your manufacturing projects with the right tools to ensure your teams are effective and improve production accuracy. - thumbnail
MasterControl Manufacturing Excellence Software - Accelerate product release by optimizing manufacturing production processes and reducing delays and downtime. - thumbnail
MasterControl Manufacturing Excellence Software - Ensure quality at every step of production. Automatically assess risk and launch quality events directly from the production line without slowing production. - thumbnail
MasterControl Manufacturing Excellence Software - Close information gaps caused by disconnected systems and paper production records. Unlock real-time insights and unleash powerful intelligence. - thumbnail

MasterControl Manufacturing Excellence pricing

MasterControl Manufacturing Excellence does not have a free version. MasterControl Manufacturing Excellence paid version starts at US$1,000.00/month.

Starting Price:
US$1,000.00/month See pricing details
Free Version:
No
Free trial:
No

Alternatives to MasterControl Manufacturing Excellence

NetSuite

4.2 (1688 Reviews)
NetSuite is a cloud-based business management suite that incorporates ERP, financial management, CRM, and eCommerce... Learn more

Greenlight Guru

4.4 (77 Reviews)
GreenlightGuru is a cloud-based quality management solution designed specifically for the medical device industry. It... Learn more

ZenQMS

4.5 (20 Reviews)
ZenQMS is a cloud-based quality management system that provides tools for document collaboration and control. It helps... Learn more

SAP BusinessObjects Business Intelligence

4.3 (240 Reviews)
SAP BusinessObjects is a business intelligence solution designed for companies of all sizes. It offers ETL (extract,... Learn more

Intelex Quality Management Software

4.3 (18 Reviews)
Intelex QMS provides a cloud-based interface for environmental, health and safety, quality and business performance... Learn more

Web+Center

5 (1 Reviews)
Web+Center is a suite of open source, customizable help desk solutions for IT organizations in almost any industry. The... Learn more

Tulip

5 (1 Reviews)
Tulip is a cloud based, self-managed and event driven Business Process Orchestration platform. The platform has the... Learn more

OpenText Documentum

4 (6 Reviews)
OpenText Documentum is an enterprise content management (ECM) platform that helps organizations manage all business... Learn more

QCBD

4.6 (57 Reviews)
Quality Collaboration by Design (QCBD) is a quality management solution that enables small and midsize businesses to... Learn more

AssurX

4.6 (25 Reviews)
The AssurX QMS software platform is a configurable system of workflows that can connect unlimited processes to create a... Learn more

Veeva Vault

4.5 (26 Reviews)
Veeva Vault is a cloud-based content management solution with built-in collaboration features designed specifically for... Learn more

ETQ Reliance

4.6 (52 Reviews)
ETQ, part of Hexagon, is the leading provider of quality, EHS and compliance management software, trusted by the... Learn more

Nulogy Shop Floor Solution

0
The Nulogy Supplier Collaboration Solution (formerly known as PackManager), as part of the Nulogy Multi-Enterprise... Learn more

LeanDNA

4.9 (23 Reviews)
LeanDNA is an intelligent supply chain execution software that helps discrete manufacturers reduce excess inventory,... Learn more

TimeSimplicity

5 (2 Reviews)
TimeSimplicity makes employee scheduling easier for small to mid-size businesses. This software guides schedulers... Learn more

MasterControl Manufacturing Excellence Reviews

Overall rating

4.5
Write a Review!

Feature rating

Value for Money
4.3
Functionality
4.3
Ease of Use
4.3
Customer Support
4.6
Loading...

All MasterControl Manufacturing Excellence Reviews

Filter by:
Sort by:
144 reviews
Zack
Zack
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
3

5.0
Reviewed on 24/01/2025

Mx - MasterControl's Greatest Module

Mx is MasterControl's greatest module. It has the most versatility, can be used for the greatest variety of things, is simple and quick to understand and operate, and allows us to capture everything we want to capture.

Pros

It gave the customer full control and customization of the workflow, rather than defining it for us.

Cons

The time it took to receive enhancements.

Verified Reviewer
  • Industry: Medical Devices
  • Company size: 501–1,000 Employees
  • Used Monthly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 28/01/2025

Perfect Batch Record Tool for Life Sciences

Manufacturing Excellence through MasterControl has made it possible for us to be successful in the medical device sector.

Pros

It is super intuitive for setting up the batch record templates. It takes little to no computer expertise to complete the batch records. It is a great tool!

Cons

The only drawback is the additional costs for licensing.

Alternatives Considered

Greenlight Guru and ETQ Reliance

Reasons for Switching to MasterControl Manufacturing Excellence

The electronic batch record features are outstanding. The ease of use is excellent. Operators with little to no computer experience can complete a batch record flawlssly.
Brian
  • Industry: Chemicals
  • Company size: 501–1,000 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
1
Features
1
Ease of Use
3
Customer Support
1

2.0
Reviewed on 9/01/2025

Try something else, this software is full of problems.

MasterControl Mx was not built with production operations in mind. It is difficult and slow for operators to use when compared to paper. Try other softwares. For the price you are going to pay, you are going to be overwhelmed with bugs, defects, and poor support (months for tickets to get resolved).

Pros

-Integration of Quality Documents
-Removal of paper from the production floor.
-Accountability of who enters data in production

Cons

-Customer Support is slow and usually can't go anything. They just blame the product design and say the product is working as designed.
-Software is extremely slow for operators to use
-Software is full of bugs that make building and using templates difficult
-Feature called "Product Families" is poorly designed and is not usable with most of the other functions in the module.
-Building templates is slow and cumbersome and lacks basic features like copy/paste for more than one item at a time.
-Barcode scanning functions are too basic to be used effectively in a manufacturing environment.
-Product managers assigned to launching Mx do little to nothing to support you.
-UI is not well designed for a production environment when operators are wearing gloves and PPE. Text is small and most of the UI cannot be customized for individual needs.

Wendy
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 2/01/2025

MasterControl Manufacturing Excellence Key for Life Sciences

So far it has been easy to use and maintain. Learning how to build our records within MX took a small learning curve, but once you build one, you are on your way!

Pros

The ability to use system features to prevent human error from occurring. It is also nice to configure records to notify users via email when certain steps are completed (i.e. failing result, OOS result).

Cons

Lack of reporting capabilities. With implementation of premium insights module we can now create and manage dashboards of all of our data from MX Module, including KPI, CPP, Corrections and more.

Mark
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 6/09/2023

Manufacturing Excellence is changing the way we work -- for the better

Pros

MasterControl's Manufacturing Excellence is changing the way we work, asserting more control and compliance in our manufacturing workflows, simplifying data entries and corrections for people on the floor, and dramatically improving the review process. We've implemented a fraction of our Manufacturing procedures so far, but the 'pull' from the Manufacturing department is impressive. They're really positive about the system and are working fast and hard to implement all of our paper-based procedures in MasterControl as quickly as possible.I should mention that 'Manufacturing' in our case encompasses all of our Quality Control procedures as well. The QC department has been a leader in transitioning testing procedures to Mx, and as such, our testing procedures mesh seamlessly with our manufacturing procedures to create fulsome, integrated production records that can be QA-reviewed all together.

Cons

At present our nonconformance procedures are outside of MasterControl, and therefore any nonconformances are executed on paper and are then scanned into the Mx production records. This is on us. Once we've implemented the nonconformance Advanced Forms in Qx, things will work seamlessly.

Alternatives Considered

NetSuite and Greenlight Guru

Reasons for Switching to MasterControl Manufacturing Excellence

Integration of Mx with the other MasterControl QMS modules was key. Out-of-the-box integration beats custom integration every day.
Madison
  • Industry: Alternative Medicine
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 22/09/2023

User Friendly System

Overall I would recommend master control, I love how the system is layed out and how it makes document filing easy for our business and eliminating paper.

Pros

I like the overeall interface of master control and the ease of use for my staff.

Cons

Master control is more costly than other eQMS systems and it is a bit difficult to obtain 1:1 technical help when issues require troubleshooting

Alternatives Considered

Veeva Vault

Reasons for Choosing MasterControl Manufacturing Excellence

ZenQMS did not have the capacity to perform quality events or change controls to documentation. Missing many features.

Switched From

ZenQMS

Reasons for Switching to MasterControl Manufacturing Excellence

Master control is a more developed software.
Jack
  • Industry: Pharmaceuticals
  • Company size: 5,001–10,000 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
4
Ease of Use
5
Customer Support
3

5.0
Reviewed on 30/01/2025

Life Sciences

Good experience with MasterControl Mx - professional team that deliver a quality service. The system is user friendly.

Pros

Ease of use for end users - able to learn the system quickly and start using within a few hours

Cons

Enhancements and defects sometimes take too long to be implemented.

Willeke
  • Industry: Biotechnology
  • Company size: 51–200 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
4

4.0
Reviewed on 15/05/2024

Excellent Manufacturing

Our builders are enjoying writing the Master Templates, the settings in the options are intuitive.

Pros

ability to link controlled documents , prevent an untrained user to complete a step in Production records
Review by exception

Cons

quest user access
Builder licenses are really expensive
running VoD creates a report using MT number which is only visible in pilot vault. looks like discontinuation of numbering in the Production Vault

Sebastien
  • Industry: Hospital & Health Care
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
3
Features
3
Ease of Use
4
Customer Support
5

4.0
Reviewed on 15/05/2024

Users experience

Pros

Easy to use, no code, schelable, and nice road map orientation

Cons

Too much release per year, user experience with big template

Wendy
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 3/01/2025

Mx for Life Sciences

Our overall experience has been great. We look forward to getting all paper records into MX for a smoother workflow.

Pros

How it links in with other MC programs and makes tracking soooo much easier.

Cons

The start up and building take a bit of time (but once set up it is all good)

Tim
  • Industry: Food Production
  • Company size: 201–500 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
4

4.0
Reviewed on 8/09/2023

Overall Positive

Positive. This was a big project, but it has been worth it.

Pros

Batch records, some features more customizable than others. The basic stuff is good once you get the hang of it. I love this and the company has been quick to adapt, demonstrates the ease of use.

Cons

Customized reports are difficult. There is opportunity for some awesome reports, but very difficult. Integration with our ERP has been more difficult. Understanding of what the roles mean and how they are used lead to confusion and now have to pay more later b/c we did not fully understand what we needed.

Karl
  • Industry: Cosmetics
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
0
Features
4
Ease of Use
4
Customer Support
5

5.0
Reviewed on 19/09/2023

Good product though it could use some user flexibility.

The product has been very useful enabling us to go paperless. Some aspects take some time to understand in order to fully implement which could be simplified.

Pros

linking sections within product records (data protection). Wide range of parameter options when creating sections.

Cons

It can be quite rigid in some areas. Reporting is complex. No back button or history section. unable to change/ replace one item in multiple places at once, you have to find the issue in each step/ section and change individually which can be very long winded especially as you can not search for specific data/ codes.

Kirsten
  • Industry: Biotechnology
  • Company size: 1,001–5,000 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
0
Features
3
Ease of Use
3
Customer Support
0

4.0
Reviewed on 7/02/2024

Helps our Client Relations team Immensely

Pros

Helps the client relations team reduce paperwork and easy to locate their documents in the system.

Cons

I would say Guest Connect for outside users to sign documents in the system from Adobe to MasterControl.

Roland
  • Industry: Health, Wellness & Fitness
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
4

4.0
Reviewed on 18/10/2023

MC is Friendly

Is a great porosity and the Customer Service is good.

Pros

Ease of use and multiple access options.

Cons

The role out at our site. Not MCs fault.

Galin
  • Industry: Cosmetics
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
3
Customer Support
5

4.0
Reviewed on 8/09/2023

Good product

I build production records

Pros

Once you make a template, you can easily change anything you want. It is very good for traceability

Cons

You can't go back to the previous version of MX

Jennifer
  • Industry: Medical Devices
  • Company size: 201–500 Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
4
Features
4
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/10/2023

Great manufacturing processes

Pros

This makes track products from R&D through full production so sinple

Cons

A few less documents would be nice to not have to pass through.

Bob
  • Industry: Pharmaceuticals
  • Company size: 51–200 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 17/10/2023

Mastercontrol has been incredible for our company.

Overall it's incredible.

Pros

How easy it is for operators to use during production

Cons

Nothing at this time it's great. And helps us so much

Gina
  • Industry: Medical Devices
  • Company size: 2–10 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
3
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 11/05/2023

Manufacturing is so much more streamlined now

Very streamlined and easy to use!

Pros

I love how each step that is filled in captures the exact date and time the step happened. It’s brilliant for traceability and makes our data so much more accurate.

Cons

If it could link to Insights that would be perfect

Jack
  • Industry: Pharmaceuticals
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/10/2023

Intuitive & Highly Adaptable

While it is expensive, the customer support and the Manufacturing Excellence module are excellent.

Pros

Building the master templates are the foundation for electronic batch records. No coding is required. The MasterControl support team was great for helping with navigating best practices and functions.

Cons

The price is high, but recognize that this is a premium product and comes with a strong service team.

Benjamin
  • Industry: Retail
  • Company size: 10,000+ Employees
  • Used Daily for Free Trial
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 7/09/2023

MasterControl MX

really easy to use and has helped the business

Pros

the simplicity of the software but the fact it provides so much fucntionality

Cons

As a business we havent seen any negative so far...

Alexis
  • Industry: Pharmaceuticals
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5.0
Reviewed on 11/05/2023

The good solution for manufacturing

We have decrease the time of review .

Pros

User friendly, and very easy to create template.

Cons

The interface with ERP is not simply and must be improve

Sakshi
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
5

4.0
Reviewed on 11/05/2023

Culture change with MX

Pros

1. Culture change where site is now doing paperless and getting comfortable with systems in general

Cons

1. It’s fairly new so a lot of kinks needs to be removed. Need to ensure it is scalable

Robert
  • Industry: Medical Devices
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
4

5.0
Reviewed on 11/05/2023

Bruker Bob

We have not gone live yet, but the potential is clearly visible for us. Other divisions within our company are coming to us for advice on digitalizing their processes, and feedback after we show them a demo of our dev system has been very positive as well.

Pros

Fantastic tool for final qc processes, and extremely easy to setup. Looking forward to the additional functionalities with insights, particularly with SPC trending. I would hope this can all be automated without having to set up individual dashboards/reports for all values to be monitored.

Cons

Integration with SAP has been very difficult. Most of the difficulty has been on our side, but the time difference with being in Germany and only having integration support in Salt Lake City is not ideal. We only have a few hours of potential overlap, making ad hoc meetings nearly impossible and leading to unnecessary delays.

NaTasha
  • Industry: Medical Devices
  • Company size: 1,001–5,000 Employees
  • Used Monthly for 6-12 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5.0
Reviewed on 18/10/2023

All in one

Pros

Seamless migration from paper processes.

Cons

Validation to ensure all features needed were included.l

Ben
  • Industry: Pharmaceuticals
  • Company size: 1,001–5,000 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

5.0
Reviewed on 21/03/2023

MX Review

Overall I feel using MX has been a substantial improvement on how we product documentation in my department.

Pros

I like the adaptability of the system, it's undergoing additional functionality additions which are a big help.

Cons

I miss a change all shortcut feature in the builder environment.

Related categories