--- description: Review of CasePacer Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: CasePacer | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Legal Case Management Software](/directory/4516/legal/software) > [CasePacer](/software/103028/casepacer) # CasePacer Canonical: https://www.softwareadvice.co.nz/software/103028/casepacer Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/103028/casepacer?page=2) > CasePacer is a case management software designed specifically for personal injury law practices, offering tools to manage case details, documents, negotiations, settlements, and related activities. The platform features an automatic workflow system that helps ensure consistency across cases by prompting users for required items and assigning tasks to appropriate team members. This workflow supports smooth transitions of cases between team members and departments, from intake to settlement, and can be customized to meet the specific operational needs of a firm. Key features include document creation, editing, and management, which allow team members to track activities and collaborate efficiently without overwriting past versions of documents. The integrated email tool enables users to create case-specific email addresses, fostering streamlined collaboration and preserving email histories tied to individual cases. For litigation management, the platform supports organization of trial-related details, including complaints, court staff, defendants, witnesses, and trial notes. The platform also allows users to build comprehensive case databases containing client information, insurance data, medical evaluations, and economic loss statements. CasePacer’s implementation process is supported by an experienced Customer Success Team, composed of paralegals with a deep understanding of case workflows and legal best practices. This team assists firms in organizing documents, managing deadlines, and optimizing the use of CasePacer's features, ensuring a smooth onboarding experience. > > Verdict: Rated **4.7/5** by 19 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 19 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: CasePacer - **Location**: Indianapolis, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$5.00 - **Pricing model**: Other - **Pricing Details**: CasePacer is available on monthly and deferred pricing plans. It starts from $5/monthly. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - 2-Way Messaging - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Archiving & Retention - Billing & Invoicing - CRM - Calendar Management - Case Management - Case Notes - Client Management - Client Portal - Collaboration Tools - Communication Management - Conflict Management - Contract/License Management - Customisable Templates - Customizable Fields ## Integrations (5 total) - Docusign - Kenect - Microsoft 365 - Microsoft Outlook - QuickBooks Online ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support ## Category - [Legal Case Management Software](https://www.softwareadvice.co.nz/directory/4516/legal/software) ## Related Categories - [Legal Case Management Software](https://www.softwareadvice.co.nz/directory/4516/legal/software) - [Social Work Case Management Software](https://www.softwareadvice.co.nz/directory/4089/social-work-management/software) - [Case Management Software](https://www.softwareadvice.co.nz/directory/984/case-management/software) - [Legal Document Management Software](https://www.softwareadvice.co.nz/directory/1392/document-management/software) - [Law Practice Management Software](https://www.softwareadvice.co.nz/directory/3006/law-practice-management/software) ## Alternatives 1. [LEAP](https://www.softwareadvice.co.nz/software/20175/leap) — 4.2/5 (529 reviews) 2. [Neos](https://www.softwareadvice.co.nz/software/61621/needles) — 4.4/5 (200 reviews) 3. [8am MyCase](https://www.softwareadvice.co.nz/software/3719/mycase) — 4.6/5 (784 reviews) 4. [8am CasePeer](https://www.softwareadvice.co.nz/software/47885/casepeer) — 4.8/5 (203 reviews) 5. [Clio](https://www.softwareadvice.co.nz/software/449970/Clio) — 4.7/5 (1691 reviews) ## Reviews ### "Consistency, control and scalability" — 5.0/5 > **John** | *17 September 2020* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: The software is smart. All of our processes are embedded into the workflows of the software. The ticklers point the way and make it impossible for the user to fail. Very efficient and gives you the confidence that comes with knowing everything is under control. > > **Cons**: Change can be hard. Some people will resist letting go of the old way of doing things. It is worth it for the efficiency gains and peace of mind. > > It's been terrific\! Their team is very knowledgeable and responsive. Our lawyers are able to carry larger dockets with more control and fewer team members. ----- ### "Good program with even more improvements on the way" — 4.0/5 > **Valerie** | *17 September 2020* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: As a user, it's easy to navigate. If you use it properly and to it's full capacity, it helps to make sure you're not missing something important that could result in malpractice. I also know that the company cares about user experience, and is taking into account the feedback from their users as they're working on making a lot of new improvements. > > **Cons**: It can be overwhelming if you turn on every workflow and "tickler" (to-do) that is available, but you can customize things/turn them on or off. It works fine, but there are so many upcoming improvements and it feels like it's taking a really long time. I wish there was more ability to customize things as an admin rather than waiting for the company to get back to you on certain things. > > Overall it's been a positive experience, and it's a good product. ----- ### "Legal Software for All Sizes" — 4.0/5 > **Delaney** | *11 August 2020* | Law Practice | Recommendation rating: 8.0/10 > > **Pros**: The organization of the case file pages are easy and detailed. > > **Cons**: Templates for document creation is a tough workaround to learn. > > Made tracking easy, work faster, and more beneficial for a team together. ----- ### "Paralegal Review" — 5.0/5 > **Justin** | *18 July 2024* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: All the client cases being in one place and all the client cases have similar organization making it easier to review new case files. > > **Cons**: There is no privacy amongst co-workers. Any co-worker can look at my cases and my documents. ----- ### "Efficient, intuitive and Scaleable" — 5.0/5 > **Roger** | *7 September 2020* | Legal Services | Recommendation rating: 10.0/10 > > **Pros**: This organizes all users into the same game plan. The built in efficiencies allow the legal team to manage far more client cases than before. While this is hugely important, it cannot be overstated that cloud based, secure information management allows us to be paperless. No filing cabinets. No storage facilities or office space consumed and overwhelmed by paper. Know in a glance the status of a case, so taking phone calls is much easier and stress free. > > **Cons**: Its primary draw back is being improved. Knowing what team members are doing with their time (especially if working remotely) can be challenging. New reporting that is being improved allows managers to see the work of the team. Also, if transitioning from a different case management platform, you may find integration less than seamless. But the effort in the transition is well worth it. > > Our firm has grown exponentially because of our ability to be more efficient and nimble. I was on the ground floor with Case Pacer. I participated on the attorney advisory committee to assist in developing the software. I have a COSI major from Brandeis University and have thoroughly enjoyed the process and journey. Case Pacer is a software for the attorney, to make them better counselors and advocates for their clients. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/103028/casepacer?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/103028/casepacer) ## This page is available in the following languages | Locale | URL | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | ----- ## Structured Data