Salesforce Field Service

4.2
Overall rating
Reviews

4.2
Overall rating
Reviews

About Salesforce Field Service

Field Service Lightning is an add-on solution to the SalesForce Service Cloud that helps dispatchers and mobile employees schedule appointments, manage inventory, and optimize resource utilization. It allows staff members to create work orders and integrate them with accounts, contacts, assets and other data across the Service Cloud. Field Service Lightning comes with geolocation and navigation capabilities, which enables on-field employees to find optimum routes and maintain records for all service history locations. The Einstein AI module lets supervisors use image recognition technology to identify assets and equipment parts and prescribe a course of action to technicians remotely. Additionally, managers can utilize the analytics functionality to gain visibility into operational performance, employee KPIs and customer complaints. Field Service Lightning comes with iOS and Android mobile applications, allowing users to manage activities remotely. It is available as an add-on to Service Cloud on monthly subscriptions. Support is extended via phone, live chat, documentation, email and other online measures.
Salesforce Field Service Software - Field Service Lightning  create service reports
Salesforce Field Service Software - Field Service Lightning appointments
Salesforce Field Service Software - Field Service Lightning  maps
Salesforce Field Service Software - Field Service Lightning  create service reports - thumbnail
Salesforce Field Service Software - Field Service Lightning appointments - thumbnail
Salesforce Field Service Software - Field Service Lightning  maps - thumbnail

Salesforce Field Service pricing

Salesforce Field Service does not have a free version but does offer a free trial. Salesforce Field Service paid version starts at US$50.00/month.

Starting Price:
US$50.00/month
Free Version:
No
Free trial:
Yes

Alternatives to Salesforce Field Service

Salesforce Field Service Reviews

Feature rating

Value for Money
4
Functionality
4.2
Ease of Use
4.0
Customer Support
4.1
5 reviews of 22 View all reviews
Alexis
Alexis
  • Industry: Telecommunications
  • Company size: 501–1,000 Employees
  • Used Daily for 1-5 months
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 4/12/2019

Salesforce is Winning!

Field Service Lighting is by far a great product! It keeps all my files separate and organized! I love it!

Pros

I absolutely love Salesforce! Salesforce helps my work day go by with ease! It keeps me organized and on task! Plus I love how it keeps all my co-workers and I stay on the same page, with each case!

Cons

Salesforce, sometimes when opening up a new case, can be slow. That is my only complaint. Salesforce is typically really great!

Verified Reviewer
  • Industry: Construction
  • Company size: 201–500 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
5
Customer Support
5

5
Reviewed on 31/07/2019

Great Field Service Product with a lot of depth

We have a large field presence and FSL is vital to our business in scheduling and collecting info from the field

Pros

I self-implemented so the ability to quickly extend the package with flows was great

Cons

It took Salesforce awhile after acquisition to turn this into a real product, but it is rather impressive now

Jerry
  • Industry: Construction
  • Company size: 51–200 Employees
  • Used for 1+ year
  • Review Source
Value for Money
1
Features
1
Ease of Use
1
Customer Support
1

1
Reviewed on 8/09/2020

BEWARE, This is not a stand alone product, it was developed to enhance Salesforce

IT DOESN'T WORK . After countless meetings with Salesforce and the implementation team, they have admitted that it does not work as we were promised it would. But, they have an iron clad contract that does state that it doesn't matter if it works or not, you must pay. We have now been sent to collections. Their best offer for resolving the problem, was to offer us "Premier Service", which means someone will call you back with in an hour. Since regular service means they never call back, it might be worth something, but not for a program that doesn't work

Pros

The sales and marketing team promised that this software would solve all of our issues and problems.

Cons

We were told that it would take 3 months to build our instance. It has been over 18 months and we continue to pay for a non-functioning product. It is so complicated, the interface programmers have never been able to create and dispatch a work order using this product.

Alternatives Considered

FieldAware

Reasons for Choosing Salesforce Field Service

We were looking for more customization and reporting

Switched From

RazorSync

Reasons for Switching to Salesforce Field Service

Excellent false advertising by sales executives who are not held accountable for any false promises they make, regardless of the supporting documentation.
Christopher
  • Industry: Construction
  • Company size: 11–50 Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
4
Features
3
Ease of Use
4
Customer Support
4

4
Reviewed on 28/12/2023

SF Field Service use

Positive thus far. Needs more customization but positive

Pros

Platform to support our team interactively

Cons

Presentation could be better on the gantt

Venkanna
Venkanna
  • Industry: Consumer Services
  • Company size: 10,000+ Employees
  • Used Daily for 6-12 months
  • Review Source
Value for Money
5
Features
4
Ease of Use
4
Customer Support
4

4
Reviewed on 3/07/2021

One-Step solution

Perfect app for a sales team to store data , follow-up , manage and save time. self enhance and used to increase statistics of management and the best thing is it is cost effective as if we want to run our own software, we need to focus on many things like infrastructure, software developer team and a separate wing for the team to handle the software and security issues.

This is the one step solution for all the problems for any kind of organization. I particularly recommend for small and medium scale organizations to use this app which helps them economically and mentally also

Pros

I like many features in this app.
1. The first thing I want to address here is about its security. This app carries customer data base which is confidential and we can trust this app very much.
2. We can follow-up very efficiently. Set up reminders and even we can send quotations, we can manage every activity in this app
3. Record every activity and calculate our daily, monthly and yearly performance which not only helps the management , but also helps in our personal growth in the channel.

Cons

To me this is the perfect app and I don't have any complaints regarding this app .

Related categories