About Panopta

Panopta is an infrastructure monitoring solution that helps businesses track server, application and network performance across cloud, on-premise and hybrid environments. The built-in incident hub allows team members to identify incidents, send priority-based alerts and resolve issues on a centralized platform. Panopta's cloud monitoring functionality enables administrators to automatically run synthetic checks to gain visibility into application performance, disk space utilization and load balancers, among other processes. It lets organizations handle servers and configurations across Linux, Unix, Windows and Mac operating systems. Additionally, the customizable dashboards allow supervisors to utilize histograms, topology charts and color-coded heat maps to visualize, filter and segment data. Panopta comes with an application programming interface (API), which lets users integrate the system with several third-party applications. With native iOS and Android applications, users can monitor activities remotely. It is available on usage-based pricing and support is extended via live chat, documentation, phone and email.
Panopta Software - Panopta main dashboard
Panopta Software - Panopta active incidents reporting
Panopta Software - Panopta incident overview
Panopta Software - Panopta timeline and communication
Panopta Software - Panopta main dashboard - thumbnail
Panopta Software - Panopta active incidents reporting - thumbnail
Panopta Software - Panopta incident overview - thumbnail
Panopta Software - Panopta timeline and communication - thumbnail

Panopta pricing

Panopta does not have a free version but does offer a free trial. Panopta paid version starts at US$6.00/month.

Starting Price:
US$6.00/month
Free Version:
No
Free trial:
Yes

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Panopta Reviews

Feature rating

Value for Money
4.5
Functionality
4.5
Ease of Use
4.5
Customer Support
4.5
5 reviews of 58 View all reviews
Rafe H.
  • Industry: Financial Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 15/12/2016

Solid, reliable and configurable monitoring and alerting solution

We started using Panopta over a year ago after having continual problems with some of the other better-known monitoring solutions; continual false-negative reports and convoluted interfaces were causing continual problems for us. Panopta's service has proven to be very reliable, allowing us to configure the points from which our servers are monitored which mean we're getting alerts from regions very close to our users, and we've been able to extend this past simple 'ping' type tests. Their alerting services are easily configurable and adaptable, meaning our staff receives alerts promptly when necessary. We have also had no issues with simple integrations via API to any services we've wanted so far. A couple of times we haven't been able to figure out issues on our own their support has proven to be very fast to respond and diligent with following up on any lingering concerns. Happy to recommend Panopta to anyone looking for a reliable, robust monitoring solution.

Pros

Ease of use; reliability; configurability; alerting systems; easily integrated with other systems

Cons

They don't have as many 'out of the box' integrations as some of the better-known solutions, however, it hasn't proven to be a big hurdle with a little work.

Andy F.
  • Industry: Computer Software
  • Company size: 11-50 Employees
  • Used Weekly for 2+ years
  • Review Source
Value for Money
5
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 6/12/2016

Just the right amount of monitoring

We use Panopta as our front-line monitoring system at Nutshell, a SaaS product. In particular, we needed a tool that would notify the team via phone call, for late-night coverage. Panopta made this easy.

We struggled with the iPhone app at first, but they've launched a new version which works great for us. It's nice to get an iPhone notification as a heads-up before we escalate to phone/text.

The UI to attach notification schedules to services is a bit unwieldy, but they've made significant progress. We lean toward a simple configuration, ("Is the app up?"), and put members into several escalation groups (iPhone -> text -> phone). The effort, cost, and overhead of PagerDuty haven't proven necessary.

Panopta's actual core monitoring platform has been bulletproof for us: no false positives, immediate notifications. It helpfully covers things like SMTP, DNS, and SSL expiry, too.

We use other monitoring platforms, but Panopta is the source of truth, for both the operations team and the rest of the company!

Pros

Phone call alerting, bulletproof monitoring, straightforward monitoring of an HTTPS endpoint

Cons

The UI to add a new team member to an existing schedule is a bit kludgy

Karl H.
  • Industry: Internet
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
2
Features
3
Ease of Use
4
Customer Support
5

3
Reviewed on 6/12/2016

Solid performance, mostly

Overall we're happy - all outages seem to be notified. The issue we do have is false notifications, that tend to wake up engineers in the middle of the night for no reason.

Pros

Mostly accurate

Cons

False positives.

Jonathan D.
  • Industry: Computer Software
  • Company size: 2-10 Employees
  • Used Daily for 1+ year
  • Review Source
Value for Money
4
Features
5
Ease of Use
4
Customer Support
5

5
Reviewed on 6/12/2016

Great System Monitoring Solution

Panopta has been wonderful for providing server monitoring for our applications. The ability to add custom dashboards to show key metrics and add alerts when those metrics are out of policy has been key to monitoring our physical infrastructure and has allowed us to focus on running our products vs running our systems. I would highly recommend to anyone looking to monitor public/private cloud and physical systems.

Pros

- Cheaper than competitors
- More features than competitors of similar price
- Very robust dashboard an alert system

Cons

- Dashboards can be a bit difficult to change
- Not all features are obvious and can take some getting used to

Response from Panopta

Hi Jonathan,
We agree, the current dashboard has some faults. Keep an eye out for our Dashboard revamp coming in the beginning of January! Let us know what you think and send us some feedback so we can continue to make improvements.

Replied 19/12/2016
Richard L.
  • Industry: Financial Services
  • Company size: 10,000+ Employees
  • Used Daily for 2+ years
  • Review Source
Value for Money
5
Features
4
Ease of Use
3
Customer Support
5

4
Reviewed on 7/12/2016

Panopta is reliable

I switched from Pingdom after they made "improvements" that rendered a good product unusable. Switching to Panopta was easy, and gave me some extra flexibility in composing checks across multiple protocols.

After two years I have not missed a single outage thanks to Panopta, the service is consistent and reliable.

My main complaint is that their configuration UI is somewhat clunky and slow. Multiple page reloads are often performed for simple updates, and this can make it very slow to make bulk changes. A rewrite using up-to-date single-page techniques would make the UI experience much more fluid.

Pros

Reliability. Flexible checks.

Cons

Config UI is slow and clunky.

Response from Panopta

Hi Richard!
Good news! We are releasing our beta 2.0 UI the first week of January. Keep a look out and please send us your thoughts and suggestions as the updates progress.

Replied 19/12/2016

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