--- description: Review of Voiso Software: system overview, features, price and cost information. Get free demos and compare to similar programs on Software Advice New Zealand. image: https://gdm-localsites-assets-gfprod.imgix.net/images/software_advice/og_logo-55146305bbe7b450bea05c18e9be9c9a.png title: Voiso | Reviews, Pricing & Demos - SoftwareAdvice NZ --- Breadcrumb: [Home](/) > [Call Tracking Software](/directory/3509/call-tracking/software) > [Voiso](/software/101501/voiso) # Voiso Canonical: https://www.softwareadvice.co.nz/software/101501/voiso Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/101501/voiso?page=2) > Voiso is a cloud-based contact center software for sales and support teams that use phone calls, SMS, messengers, and social media to engage customers. Voiso's dialers and answering machine detection allow sales teams to reach more customers quickly and increase the time agents spend talking to customers. With these advanced outreach tools, sales teams can expect a 70+% decrease in abandoned calls. Voiso offers a comprehensive analytical toolkit to make contact center operations transparent and compliant. The proprietary speech analytics engine facilitates quality assurance through speech recognition in 29 languages and advanced keyword search. Real-time and historical reporting features allow contact center managers and supervisors to track 50+ metrics and configure custom dashboards. The system features pre-built integrations with the most popular CRM systems, including Salesforce, Zoho, and Hubspot. To support integrations with in-house and heavily customized CRM systems, Voiso provides access to a broad set of APIs. Voiso offers 24/7 support, a dedicated boarding engineer, and a free trial. > > Verdict: Rated **4.7/5** by 30 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 30 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Voiso - **Founded**: 2016 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Voiso is offered across three pricing plans, outlined below. • Core: $24 per month • PRO: $52 per month • Custom: --- - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Andorra, Argentina, Armenia, Australia, Austria, Azerbaijan, Bangladesh, Belgium, Bolivia, Bosnia & Herzegovina, Brazil, Brunei, Bulgaria, Canada, Chile, Colombia, Costa Rica, Croatia and 83 more ## Features - API - Access Controls/Permissions - Activity Dashboard - Agent Interface - Alerts/Escalation - Alerts/Notifications - Answering Machine Detection - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Blended Call Centre - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting ## Integrations (8 total) - Bitrix24 - Freshdesk - HubSpot CRM - Make - Pipedrive - Zapier - Zendesk AI - Zoho CRM ## Support Options - Email/Help Desk - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) ## Related Categories - [Call Tracking Software](https://www.softwareadvice.co.nz/directory/3509/call-tracking/software) - [Unified Communications Software](https://www.softwareadvice.co.nz/directory/1556/ucaas/software) - [IVR Software](https://www.softwareadvice.co.nz/directory/1572/ivr-system/software) - [Business Phone Systems](https://www.softwareadvice.co.nz/directory/1714/business-phone-service/software) - [Customer Support Software](https://www.softwareadvice.co.nz/directory/4658/customer-support/software) ## Alternatives 1. [Ringover](https://www.softwareadvice.co.nz/software/120988/ringover) — 4.7/5 (858 reviews) 2. [Convoso](https://www.softwareadvice.co.nz/software/2799/safesoft-contact) — 4.5/5 (386 reviews) 3. [DialedIn CCaaS](https://www.softwareadvice.co.nz/software/20027/chasedata) — 4.8/5 (315 reviews) 4. [LiveAgent](https://www.softwareadvice.co.nz/software/109980/liveagent) — 4.7/5 (1753 reviews) 5. [Readymode](https://www.softwareadvice.co.nz/software/171343/readymode) — 4.6/5 (136 reviews) ## Reviews ### "Its Great That We Can Make Our Own IVR Menus" — 5.0/5 > **Hidayat** | *30 July 2025* | Information Services | Recommendation rating: 10.0/10 > > **Pros**: It’s great that we can use the no-code Flow Builder to make our own IVR menus, even without technical knowledge. Thanks to \[sensitive content hidden\] from support, we were able to integrate Voiso with Salesforce and now our workflows are more efficient. The insights from AI speech analytics show us how our customers feel, which allows us to improve our methods. Click-to-call saves time, and the platform’s international network makes sure that our agents can hear each other clearly no matter where they are. It is simple to check how the business is performing and make fast changes with the real-time dashboards. > > **Cons**: At first, setting up the chatbot was not easy, and having more pre-built templates would make it simpler. > > Having several platforms made it difficult to give our customers a consistent and timely service. With Voiso, all customer interactions are connected, which simplifies the process of handling questions. Thanks to the predictive dialer and local caller ID, our outbound campaigns have connected us with more people. Real-time dashboards make it possible for us to monitor data and improve how we work as we go. The secure environment guarantees that we comply with the necessary regulations, so we feel confident handling confidential information. ----- ### "Great call quality and Service" — 5.0/5 > **Phidias** | *5 October 2020* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: User-friendly. Was easy to set up and swap from our current calling system we were using. > > **Cons**: Comparing to other calling systems he hardly found any issues with the administration of the system > > PReviously having many issues and complaints about calling and interuptions. With Voiso the complaints and call issues are to the minimum. ----- ### "A Reliable Operational Platform for Complex International Travel coordination" — 5.0/5 > **Verified Reviewer** | *4 March 2026* | Telecommunications | Recommendation rating: 9.0/10 > > **Pros**: The IVR's skills-based routing is responsible for truly complex logic. We route based on language preference, customer tier, previous agent relationship, issue category and time of day simultaneously. It works flawlessly at scale. > > **Cons**: Documenting complex routing logic isn't natively supported in the platform. We keep external documentation because the visual flow alone is hard for new admins to fully interpret with so many variables. > > Customers were regularly transferred two or three times before reaching the right person and each transfer was an experience-destroying moment. Our first call resolution rate was 54%. After rebuilding our routing logic in Voiso, FCR went up to 83%. The routing engine is now our single biggest driver of customer satisfaction improvement and we didn't add a single agent to achieve it. ----- ### "Lacking in Both Customer and Sales Support" — 1.0/5 > **Sean** | *25 February 2025* | Wholesale | Recommendation rating: 0.0/10 > > **Pros**: On its Voiso looks exactly like the solution you need. Everything seems like its just there. Their sales reps are great at telling you exactly what you want to hear. > > **Cons**: Voiso has an overly cumbersome sales process. For people that know what they want there is no way to just sign up and start. They require you to speak to a salesperson that you are required to book the call with. The sales person is likely to have very limited product knowledge and a limited ability to move things forward. Upon completion of the sales presentation the salesperson then informs you that they will need to now propose this to the commercial team. Two, or so, days later the sales person will send you a cookie cutter proposal. > > It all started with a Facebook advertisement. I should have known better. The advertisement just kept popping up. Finally, I relented, and scheduled a meeting with \[sensitive content hidden\], whose name ironically means much in German but from whom I got little. There was initially some confusion, 100% my fault, on time zones etc getting the meeting right. Finally had the meeting, and the solution looked literally perfect. From what \[sensitive content hidden\] said the product sounded great. She then informed me she had to get our agreement approved by the commercial team. Finally, I got the proposal and as it turns out, the features I was most excited about were no longer offered by Voiso. ----- ### "Best And Effective Solution For Voice Process" — 5.0/5 > **Anuraj** | *27 January 2026* | Biotechnology | Recommendation rating: 10.0/10 > > **Pros**: The services of Voiso is reliable and cost effective, They have many feature and also have AI integration like AI speech analytics that gives more suitable work experience and we having a very satisfactory work experience with Voiso. > > **Cons**: No, I am using their services from last 2 year and yet not have any single issue to mention here as in dislike section. > > The requirement we have is very brutal and here Voiso help a lot to give solution is cost effective range and provide best customer support and integrate many feature in our custom requirement as we discussed with their team. ----- Page: 1 / 2\ Next: [Next page](https://www.softwareadvice.co.nz/software/101501/voiso?page=2) ## Links - [View on SoftwareAdvice](https://www.softwareadvice.co.nz/software/101501/voiso) ## This page is available in the following languages | Locale | URL | | de | | | en | | | en-AU | | | en-GB | | | en-IE | | | en-NZ | | | fr | | ----- ## Structured Data